Trusted Agent profile

Strettons estate agents in Leytonstone and London

3.7

★★★★★ Good

173 reviews across 2 offices and 2 platforms

Strettons has two offices, in Leytonstone and London. Together they have 173 reviews on two platforms, rated 3.7 out of 5 overall.

Google logo

3.8 / 5

163

Reviews on Google

All 2 offices

Trustpilot logo

10

Reviews on Trustpilot

Business-wide

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Our offices

Strettons's two offices, most reviewed first. Each has its own page.

Latest reviews from every Strettons office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Found them really unprofessional, have called few times and left messages ,got told that I will be called back but never happened,so how they expect to make a sale with this sort of staff ??? Always when you see a low rating,you should question yourself whatever you want to do business with this company,all rating are real Stay away from unprofessional companies

Ramy · 24 August 2021 · Strettons Leytonstone

Agent replied · 23 August 2024

Hi Loreen, we're sorry to hear about your experience - it isn't at all typical of our standards and we would love to help make it right. Could you please write us at contact@strettons.co.uk and let us know a few more details so we can investigate? Hope to hear from you.

1/5

Google

The flat was damps damage wall did nothing plus charge me 120£and no proper fan for the kitchen they are useless and take your money for no reason not trust worthy this agancy

Oumhalimah · 24 August 2021 · Strettons Leytonstone

Agent replied · 23 August 2024

Dear Oumhalimah, we are sorry to hear that you were unhappy with the service. Our residential property management team always aims to handle matters quickly and efficiently for our tenants. We understand that you are an ex-tenant so unfortunately there is nothing we can do at the moment to help, but we would like to assure that this will not happen again with other tenants.

4/5

Google

Good service. Respond to calls. Honest and old school. But please speed up the auctions. These slow bidders are allowed far too much time. It encourages silly gamesmanship and is very irritating.

David · 24 August 2021 · Strettons Leytonstone

1/5

Google

Wish I could give this estate agent 0 stars. Awful service from the agents themselves, never respond to emails or calls. The rep at the branch hung up on me twice and tried to claim the call dropped. I had to live with rats for over 6 months because they were to lazy to rectify the situation. Took them 3 weeks to return my deposit even though I left the property in a good condition. STAY CLEAR OF USING THIS ESTATE AGENTS

James · 24 August 2021 · Strettons Leytonstone

Agent replied · 23 August 2024

Hi James, we are sorry to hear your side of events being anything less than a positive experience. This review has been investigated, and we understand pest control was called as soon as the team was informed. Alternate accommodation was also offered, and late check out was granted with no additional prorated rent. We would welcome the chance to help provide further support, so please contact us directly, either your main point of contact or at contact@strettons.co.uk.

1/5

Google

Stay away. Do not bid on someone else's misery they thrive on. Everything is pre fixed on their auction.The best Rogues who will churn your life inside out for money run by benjamin tobin.your assets will be passed on to his friends whilst conniving you . Big bullies.

Yua · 24 August 2021 · Strettons Leytonstone

Agent replied · 23 August 2024

We’re sorry to read this review but we can’t trace a record of Yua Sato. If you want to let us know which property or case this refers to, we’ll try to answer you, we take all complaints very seriously. By definition, we can’t “fix” an auction since we have no control over who bids, and no knowledge of who a successful bidder will be. Auction is often used as a means of selling, precisely to show that it is an open and transparent process. By urging people not to bid, you are simply harming another client by reducing the amount that they will receive. If you have a complaint, please email us contact@strettons.co.uk and we’ll try to address and resolve this for you.

1/5

Google

If I could give zero, I would with no hesitation. Currently renting one of their flats in Haringey, Strettons are beyond imagination. We got in and the flat was basically falling apart with wholes on the kitchen floor, rotting skirting and yellow stains on the walls. Unbelievable. They are extremely disrespectful, they have been ignoring our simple requests since day 1. I had to escalate to the Council to have the bloody front door fixed after 7 embarrassing months paying rent. Please, from the bottom of my heart, DO NOT RENT WITH THEM AND SAVE YOURSELVES FROM HUMILIATION AND FRUSTRATION. Strettons should be ashamed of themselves.

G · 24 August 2021 · Strettons Leytonstone

Agent replied · 23 August 2024

Hi G J, we are very sorry to see this review and hear about your experience. We assure you this is not our usual standard of service. We have sent you an email to ascertain the issues you are experiencing in your property, and as stated, we will do our best to make things right as quickly as possible.

5/5

Google

Me and my partner recently rented through Strettons and it was a stressfree process from start to finish. Having dealt with a fair few agents over the years, Michael really does stand out as an honest and trustworthy individual. He is a true professional.

Jake · 24 August 2021 · Strettons Leytonstone

Agent replied · 23 August 2024

Hi Jake, Thank you for taking the time to leave such a nice review. Really pleased to hear you and your partner had a great experience working with Michael and the residential agency team. Best, Strettons

4/5

Google

Rating only, no written review.

Odin · 10 June 2021 · Strettons London

5/5

Google

Always polite & professional and a pleasure to deal with Tom.PositiveProfessionalism

Angela · 10 June 2021 · Strettons London

5/5

Google

We had a great experience working with Stretton's who dealt with the sale of our office property - no nonsense, no 'bull' or 'blag' just straight down the line professional - our point of contact Tom Schwier was excellent in managing and putting the sale together and was a good and regular communicator - we got several very good offers quite quickly and his guidance was invaluable in helping us decide which offer to accept - would not hesitate in using Stretton's again.PositiveResponsiveness, Quality, Professionalism, Value

Henry · 10 June 2021 · Strettons London

1/5

Trustpilot

Their last MD has a very special…

Their last MD has a very special friendship with the CEO of Together Money/TCFL. Then add Together Money/TCFL solicitor Priority Law & this completes the hat trick. There are many sides to this mostly unpleasant Receiver. Certainly by not carrying out his duty of care which one expects of a receiver. There were three occasions where he could have realised that things were not right. Firstly when he realised I had a job due to start only a few weeks away, he went out of his way to discredit me thereby ensuring the company withdrew their offer of employment. After agreeing terms and accepting payment from a friend of mine, he accepted monies specifically to clear Service Charge arrears & first charges. Instead of paying such arrears & debts, he decided to pay himself and his company Strettons (yes he is still one of the owners even though he has conveniently stepped down as MD) with this money. He purloined some £11,500 allegedly to remove my property from Strettons own auction. Normally this would have cost no more than £500. Because I was unaware of non-payment both the service charge and the mortgage arrears; this resulted in me receiving a country court judgement, for failure to pay. When we did say to Priority Law about this sum of money, it vanished and ended up as a payment on Together Money/TCFL brief accounts. It took us over eighteen months to get any breakdown at all 'I would explain but you cant afford for me to' being a standard line from this greedy man. I have written evidence of an email from this MD of Strettons to Together Money/TCFL admitting his intentions to illegally force out the tenant of my flat in SW1 by getting him to leave/terminate his tenancy, which he went on to fulfil yet subsequently denied. The Stretton’s receiver forced tenant out during Covid19. Screaming comes second nature especially if you are a female he his a bully. He also went back on our agreement, that if we asked the tenant of my SW1 property to leave that we could keep renting the property in SW18. Strettons receiver went back on this agreement with both Together Money/TCFL CEO and Priority Law’s knowledge and full cooperation, this resulted in both tenants being constructively evicted leaving me with no rental income for 7 months, thus forcing me into greater debt! Not the actions ones expects of someone supposed to be representing you in order to move this situation to best conclusion for all parties and certainly not his own! In summary, each of the three parties have indicated that one or other accept onus & responsibility to update & provide me with answers on the state of progress on the sale of not one, but both properties. The three companies have conspired to unnecessarily list the sale of both properties with estate agents, when full repayment of the loan could have been easily achieved from selling the higher value flat in SW1. I can only conclude the lower value will benefit a potentially friendly /incestuous buyer to purchase both these properties at an deliberately reduced price, by constructively selling both properties at an artificially low price in a closed or obscure auction.

Linda · 6 April 2021 · Strettons London

5/5

Google

Rating only, no written review.

Anastasia · 24 August 2020 · Strettons Leytonstone

1/5

Google

Rating only, no written review.

Christopher · 24 August 2020 · Strettons Leytonstone

Agent replied · 23 August 2024

Hi Christopher - we take customer care very seriously, but unfortunately, we don’t have a record of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours, we would like to investigate this issue further. Please contact@strettons.co.uk so that we can resolve this for you immediately. Thank you.

1/5

Google

Rating only, no written review.

Draghici · 24 August 2020 · Strettons Leytonstone

Agent replied · 23 August 2024

Hi Elena, we are sorry to see you decided to give us a 1-star rating. This issue has been investigated and we understand our team is doing everything they can to resolve the situation for you, which is outside of our control. Please email contact (at) strettons.co.uk or your direct contact and let us know how we can be better assisting you.

5/5

Google

Rating only, no written review.

Inmlexx · 24 August 2020 · Strettons Leytonstone

5/5

Google

Rating only, no written review.

Christiano · 24 August 2020 · Strettons Leytonstone

Agent replied · 23 August 2024

Hi Franz, thank you very much for your review. We appreciate the feedback.

4/5

Google

I enjoyed their recent auction on line.

Peter · 24 August 2020 · Strettons Leytonstone

Agent replied · 23 August 2024

Thank you for the feedback, Peter. We hope you can join us for future auctions.

1/5

Google

Rating only, no written review.

Oscar · 10 June 2020 · Strettons London

Agent replied · 11 June 2024

Hi Oscar, we are sorry to see that you were unhappy with the service provided. We would like to investigate this review further, so please can you message contact@strettons.co.uk?

1/5

Google

Rating only, no written review.

Guy · 10 June 2020 · Strettons London

5/5

Google

Tom and Jon from the City & City Fringe branch were really great in helping us find and secure the right property for us. They were super helpful and stayed available throughout the process.

Michele · 10 June 2020 · Strettons London

1/5

Google

Awful service. Took them more than a month to replace a window after a break-in. Claimed £1,400 for a repaint. Sadly, there is not an option of giving zero stars on Google - would not recommend this estate agent to my worst enemy.

Oscar · 25 August 2019 · Strettons Leytonstone

Agent replied · 23 August 2024

Hi Oscar, we are sorry to hear that you were unhappy with the service provided. Our residential property management team always aims to handle matters quickly and efficiently for our tenants. We would like to investigate this review further - please message contact@strettons.co.uk so that we can help resolve this for you.

1/5

Google

the worst commercial landlords in London. If you want professionally inept and unethical service then go ahead and choose them as your landlords. They will supply you with sub standard premises which have hidden problems which will cause trouble for your business. As soon you let them know about any problems it takes them months to respond.

Neel · 25 August 2019 · Strettons Leytonstone

Agent replied · 23 August 2024

Hi Neel, thank you for taking the time to provide feedback. We would like the opportunity to learn more about your experience, which sounds below our usual high standard of delivery. Could you please email contact@strettons.co.uk so we can get more details and hopefully resolve this for you? We hope to hear from you soon.

5/5

Google

Highly recommend firm of surveyors/ agents who structure a deal with great detail and fairness that both sides feel they are winning and ensures smooth completion. Notably Ashley Wright whose professionalism and personability make him a pleasure to work with, and are a testament to the Stretton's Team

BENAHEM · 25 August 2019 · Strettons Leytonstone

5/5

Google

I worked with Ben Kaye whom has been brilliant as soon as he got on board. He helped us with a really good location and assisted us the entire process. Overall, working with Strettons has been a pleasant journey and I hope there'll be more chances in the future as well.

Carol · 11 June 2019 · Strettons London

Agent replied · 11 June 2024

Thanks for leaving us a review - the Commercial Agency team here at Strettons is glad to hear such nice feedback. We hope to work with you again soon, and wish you all the best in your new location.

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Questions about Strettons

Which Strettons office has the most reviews?

Leytonstone has the most, with 138 reviews rated 3.7 out of 5, followed by London with 48.

Where are the Strettons offices?

The two Strettons offices, by town:

  • Leytonstone: Strettons Residential, Waltham House, 11 Kirkdale Road, Leytonstone, E11 1HP
  • London: 1-3 Sun Street, London, EC2A 2EP

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