Strettons reviews

★★★★★ 4/5

Google

We'd not used Strettons in auction before but were aware of their strong regional presence in London E17 and beyond. Their surveyor Michael Mercer was hugely straightforward at all times, advising us of the pros and cons of auction, of the benefits of setting an achievable price, and other facets of the process such as contributions to legal fees, etc. Auction day was smooth, and the paperwork afterwards was dealt with efficiently and professionally. The Strettons service is recommended.

Tony · 24 June 2024

★★★★★ 5/5

Google

I can't speak highly enough of Strettons and Michael Mercer. The entire experience of dealing with them has been easy and straightforward. The rest of the team are friendly and efficient, and Michael is not only knowledgeable but also has the time to talk to you in detail and address all your questions. Honestly after being undermined by the bigger auction houses I feel delighted to have come to Strettons. Highly recommended for all you real estate needs.

Tashfeen · 24 June 2024

★★★★★ 5/5

Google

Rented my first flat from Strettons in 2020 and from then I had just positive experience! Michael Mercer is an outstanding human being who loves his job and always help with any situation! Matched perfectly the need I had with the first two bed room flat and when I needed to change for a one bed made it smooth and perfect! Zita Man and Frances Kent are very lovely ladies always ready to help and support with any necessity! Thank you Strettons East Team for making my renting experience so nice!

Yarrr · 27 November 2023

★★★★★ 5/5

Google

I was in the process of buying a property via Strettons auctions and I found from Day 1 - Robert Hills was very helpful and diligent. There were many complications attached to the property including special conditions of sale, viewing etc. Rob made me aware of the special conditions and even went out of his way to deal with them. At every stage Rob kept me informed, answered my questions, liaising with the seller and the lawyers throughout. I didn't get the property at the end but I do look forward to working with Rob and Strettons again. Highly recommend the auction house.

F · 27 November 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Strettons Residential Auctioneers, and I can't recommend them highly enough. From start to finish, the entire process was seamless and professional. A special shout out to Michael Mercer, whose expertise and dedication truly set the bar high. Michael was incredibly knowledgeable and went above and beyond to ensure that I was well-informed and comfortable every step of the way.

Moses · 24 July 2024

★★★★★ 5/5

Google

We worked with Bryn at Strettons to sell two leasehold flats at auction. He provided us with great service, guiding us through the whole process and ultimately succeed in selling both flats at a strong price despite the flats having some challenges around being in a mixed use building and being on short leases. To anyone with a similar property to sell I’d recommend Bryn and Strettons.

David · 10 August 2025

★★★★★ 5/5

Google

I found Bryn to be a wealth of knowledge and experience on properties, leasehold etc. Bryn is a real professional and provides you with all the information you need to make the correct decision in your situation. Bryn is honest, reliable and thorough in his work and a pleasure to have his expertise advise through the selling of my leasehold property. Thank you Esther

Esther · 24 June 2024

★★★★★ 5/5

Trustpilot

Superb service

I have used Strettons for various things over the years and I just wanted to leave review on my recent experiences. I have sold a commercial property through Strettons and Bryn was superb. Plain sailing the whole way. Also to mention Peter Costello who has carried out valuations for me many times over the last 13 years and is a pleasure to work with.

Lyndsey · 31 July 2025

★★★★★ 5/5

Google

I sold my property through Strettons Auction and had a really positive experience. Stewart was very accommodating and always easy to get hold of on the phone, which made the whole process feel smooth and stress-free. In the end we were very happy with the price achieved and sold prior the auction. I’d definitely recommend them.

Joana · 22 August 2025

★★★★★ 1/5

Google

I am a 44 years old an a Gas Safe Engineer. I have been working in maintenance since 1996. Never seen a worse maintenance company than Strettons. I have no words to describe how we the residents of Onslow Parade N14 5JN feel. Come and judge for yourself before considering to buy or rent a property where this company is involved. Now obviously they are going to reply that they do as much as possible etc . Which is rubbish! We are their customer and we are the people entitled to give them a honest good or bad review. Don't listen to they answers

MIRKO · 24 August 2022

★★★★★ 5/5

Google

I just want to say a massive thanks to Ashley Wright and Leon Mehtab of Strettons for being excellent agents throughout my time as leaseholder of my Wanstead property. You’ve really looked after the best interests of the leaseholders and have acted very professionally and have found you very friendly and personable. Please pass on my feedback to your directors. I’ve mentioned to the new owners my positive views on you and Strettons also. All the very best, Michael Silmon

Michael · 24 August 2022

★★★★★ 5/5

Google

I recently sold a property through Strettons. Their agent Bryn Nettle was brilliant throughout the process. He kept me aware of viewers opinions and offers at all times. Thanks to his guidance we achieved a pre auction price way beyond the reserve.

John · 15 December 2024

★★★★★ 5/5

Google

I cannot praise Bryn Nettle enough! He maintained clear communication throughout the whole process, has a wealth of knowledge and was a pleasure to work with! By far the best agent I have come across. Thanks Bryn for always going the extra mile - Strettons should be proud to have you!

Haseena · 24 July 2024

★★★★★ 5/5

Google

Bryn was extremely helpful throughout the entire process of the sale of my flat. He clearly explained the entire process from the get go and kept us in the loop throughout the entire operation. I would definately recommend. Adrian and Sarah

Sarah · 19 August 2024

★★★★★ 5/5

Google

We dealt with Robert Hills who was extremely professional extremely knowledgeable in his field and very good at what he does. Rest assured your property is safe in his hands. He guided us and helped us every step of the way. Thank you Robert and Strettons.

Mark · 26 March 2024

★★★★★ 5/5

Google

I have used Strettons for my properties . I would like to thank Bryne for always being polite,professional and informative at all times. I would highly recommend his services.

Michelle · 15 December 2024

★★★★★ 1/5

Google

After nearly a year of searching, we finally found a house tick all the boxes. Strettons came in and devalued the property cos they was not bothered. Claiming whatever they wished. They set the price however they liked. The house bigger than all the houses on that road is cheap and the small houses not even renovated are apparently expensive than big house. They dont even have an answer to that as they know they messed up. Which dont make sense at all. They blatantly lied in the report and were caught red-handed. They all know including Ray taylor. Instead of accepting responsibility and appearing small, also not helping us nor rectifying the situation we demand a full refund or we will initiate court proceedings. Ray Taylor from the complaints department thought he could assist us, but he has proven to be ineffective. He does not belong in complaint department at all. Every time we call him, he is in a meeting, and it is unclear what he is doing. He cannot even manage a single file. Whoever appointed him as an operational director must be lacking in judgment. This individual does not know how to handle a complaint. His colleagues under him are far more competent. We had hoped he could help, but he has turned out to be the worst person to approach. He claims he does not have time to talk but has plenty of time to send emails back and forth. What a strange individual he is. We informed him of multiple errors in the valuation. Instead of rectifying the situation, he discusses terms and conditions as if he owns Strettons, failing to realise he is merely an employee. Because of him, our family going to pursue court proceedings! We request a full refund, Strettons, as your company has not met its professional obligations.

Nasim · 2 November 2025

★★★★★ 5/5

Google

We worked with Bryn at Strettons to sell two leasehold flats at auction. He provided us with great service, guiding us through the whole process and ultimately succeed in selling both flats at a strong price despite the flats having some …

David · 16 July 2025

★★★★★ 5/5

Google

Bought a flat in Walthamstow with Strettons and Bryn was great. It was our first time buying somewhere and he helped us out a lot

Jake · 15 December 2024

★★★★★ 5/5

Google

Michael Mercer and Strettons were fantastic in helping me and my partner find a new rental home in east London. He was always on hand to answer questions and made the process as smooth as it possibly could be. Would recommend to anyone. Thanks Michael!

Conor · 27 November 2023

★★★★★ 5/5

Google

Sue was very helpful with sorting us a rental property that suited us. She got everything sorted very fast and we are loving the new apartment! Thanks!

Studio · 9 November 2025

★★★★★ 5/5

Google

I would like to thank Bryn for all the help in acquiring a property from Strettons. He has been amazing all the way.

Andreas · 15 December 2024

★★★★★ 5/5

Google

Best agency ever! The London rental experience is extremely tough but Strettons, in particular Zita Mann, have been incredible. Zita has made sure that we always felt supported and heard. She's not only kind and lovely but truly professional and efficient. Can't recommend enough, can't thank Zita enough!

Mia · 24 August 2023

★★★★★ 5/5

Google

Brynn and team in strettons have been absolutely amazing and supportive during a purchase of a property. Highly recommend strettons for property purchase hopefully you will have Brynn helping you out with the purchase!

H · 9 August 2025