Trusted Agent profile
★★★★★
48 reviews across 2 platforms
1-3 Sun Street, London EC2A 2EP
Strettons's London office at 1-3 Sun Street is rated 3.2 out of 5 across 48 reviews on two platforms, including 38 Google reviews rated 3.6. The 10 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe worked with Bryn at Strettons to sell two leasehold flats at auction. He provided us with great service, guiding us through the whole process and ultimately succeed in selling both flats at a strong price despite the flats having some challenges around being in a mixed use building and being on short leases. To anyone with a similar property to sell I’d recommend Bryn and Strettons.
5/5
TrustpilotSuperb service
I have used Strettons for various things over the years and I just wanted to leave review on my recent experiences. I have sold a commercial property through Strettons and Bryn was superb. Plain sailing the whole way. Also to mention Peter Costello who has carried out valuations for me many times over the last 13 years and is a pleasure to work with.
1/5
GoogleWe recently completed our tenancy with Strettons Agency and unfortunately had a very negative experience. Their behavior was unprofessional, and they acted in bad faith by trying to charge us a cleaning fee upon checkout. In reality, we had thoroughly cleaned the flat and returned it in better condition than when we moved in. In fact, the property was not properly cleaned at the time of our check-in. Fortunately, we had kept videos and documentation from both check-in and check-out. When we made it clear that we were prepared to pursue legal action, we were able to recover our full deposit. If you find yourself needing to rent through this agency, be extremely cautious. Keep detailed evidence of everything, and do not rely on their word.
Dear Sir, We are sorry to hear you were unhappy with the service provided at the end of your tenancy. We have investigated this further and understand your comments were taken into consideration and the full deposit was returned. If you would prefer to discuss this further, please email us at contact@strettons.co.uk.
5/5
GoogleI sold my property through Strettons Auction and had a really positive experience. Stewart was very accommodating and always easy to get hold of on the phone, which made the whole process feel smooth and stress-free. In the end we were very happy with the price achieved and sold prior the auction. I’d definitely recommend them.
1/5
GoogleAfter nearly a year of searching, we finally found a house tick all the boxes. Strettons came in and devalued the property cos they was not bothered. Claiming whatever they wished. They set the price however they liked. The house bigger than all the houses on that road is cheap and the small houses not even renovated are apparently expensive than big house. They dont even have an answer to that as they know they messed up. Which dont make sense at all. They blatantly lied in the report and were caught red-handed. They all know including Ray taylor. Instead of accepting responsibility and appearing small, also not helping us nor rectifying the situation we demand a full refund or we will initiate court proceedings. Ray Taylor from the complaints department thought he could assist us, but he has proven to be ineffective. He does not belong in complaint department at all. Every time we call him, he is in a meeting, and it is unclear what he is doing. He cannot even manage a single file. Whoever appointed him as an operational director must be lacking in judgment. This individual does not know how to handle a complaint. His colleagues under him are far more competent. We had hoped he could help, but he has turned out to be the worst person to approach. He claims he does not have time to talk but has plenty of time to send emails back and forth. What a strange individual he is. We informed him of multiple errors in the valuation. Instead of rectifying the situation, he discusses terms and conditions as if he owns Strettons, failing to realise he is merely an employee. Because of him, our family going to pursue court proceedings! We request a full refund, Strettons, as your company has not met its professional obligations.
5/5
GoogleSue was very helpful with sorting us a rental property that suited us. She got everything sorted very fast and we are loving the new apartment! Thanks!
5/5
GoogleThere is only one guaranteed level of service with Stretton's - EXCELLENT. In fact, I would go further. Jonathan Cuthbert is both a delight to work with, but also an incredible professional. 6 star rating form Duravit UK
Hi Martin, thank you so much for your review of Jon and our commercial agency team. We look forward to continue working with you.
5/5
GoogleBrynn and team in strettons have been absolutely amazing and supportive during a purchase of a property. Highly recommend strettons for property purchase hopefully you will have Brynn helping you out with the purchase!
5/5
GoogleWe’ve just sold our flat in London with Strettons. What a team! Dealing with Michael and Stuart, we’ve been helped at every stage. This was a difficult flat to sell, requiring a lease extension. Their expertise was invaluable. They treat each transaction as a ‘home’ not just a house, understanding the emotional ties for buyer and seller alike. I will really miss dealing with them. They kept us up to date and advised. Always available, they took calls and WhatsApp’s and were fun too. Despite the flat taking a while to sell, they never flagged with their enthusiasm for the sale, treating each viewer as the first. Call them for your own property and you’ll find the best in London.
5/5
GoogleSusan was extremely professional and friendly. She helped us during our journey of finding a new place and we are very grateful. Highly suggesting if you’re looking for your next flat.
1/5
GoogleVery disrespectful and unprofessional service. As soon as we made a second offer, the agent went on holiday, he didn’t give any holiday notice to us and didn’t tell us the other agent will take the listing. We had been waiting for his update and tried to contact him lots of time(phone call, text, email and voice message) but he ignored it. Meanwhile we found the property had been under offer on the website. When the agent came back to the work, he just texted us he was away over the week without wifi. No explanation, no apologies at all.
Hi 오선희 Thank you for taking the time to leave feedback. We understand our team contacted you to clarify where the miscommunication occurred. We hope to be able to make this right for you in the future.
1/5
TrustpilotGot money to throw away?
Got money to throw away? I STILL advise you to stay away from Strettons. Give it to the scammers from the Indian call centres or drug addicts. That way, at least you will save some time.
Hi Pete, we are sorry that you are unhappy with your experience with Strettons. We always work to deliver to highest level of service. As you are already in contact with us about this issue we will continue to correspond with you privately in the hope of a satisfactory resolution.
5/5
GoogleTom aided us with the acquisition of a commercial lease. From the very first time we met him as he was showing us around, Tom was personable, professional and knowledgeable. Through the negotiation and finalising of the lease Tom ensured a good communication channel was established and the lease was completed in a smooth and timely fashion. I would have no hesitation in recommending Tom specifically and Strettons as a business, our experience was extremely positive.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe had a great experience working with Stretton's who dealt with the sale of our office property - no nonsense, no 'bull' or 'blag' just straight down the line professional - our point of contact Tom Schwier was excellent in managing and putting the sale together and was a good and regular communicator - we got several very good offers quite quickly and his guidance was invaluable in helping us decide which offer to accept - would not hesitate in using Stretton's again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe recently sold property at auction with Strettons and would like to comment on how pleased we were with the service we received particularly from Bryn Nettles who was our main contact. Five star service indeed!
Thank you so much for your kind words, Sonia! We're delighted to hear you had a positive experience selling at auction with us. Bryn will be especially pleased to know his support made a difference throughout the process. We really appreciate you taking the time to share your feedback and hope to work with you again in the future.
5/5
GoogleI worked with Ben Kaye whom has been brilliant as soon as he got on board. He helped us with a really good location and assisted us the entire process. Overall, working with Strettons has been a pleasant journey and I hope there'll be more chances in the future as well.
Thanks for leaving us a review - the Commercial Agency team here at Strettons is glad to hear such nice feedback. We hope to work with you again soon, and wish you all the best in your new location.
5/5
GoogleWe worked with Strettons to find a commercial property for our new business. Tom was great in helping us find the right property, he was incredibly responsive and went out of his way to help us. Highly Recommend.
Hi Samantha, Thank you for taking the time to leave such a nice review. Really pleased to hear your property search was a great one with Tom. Best of luck in your new venture. Best, Strettons
5/5
GoogleFriendly and responsive
Thank you for taking the time to share your experience, Sunny! We're so pleased to hear you were happy with the service provided.
1/5
GoogleI personally think it's immoral for you to be assisting in selling off, of public land with Greenwich council. It seems money speaks more to your company than basic moral values. You should rethink your values rather than get involved with corrupt deals like these.
5/5
GoogleCan’t praise my adviser (Bryn Nettle) enough for his diligence and courtesy in guiding me through the auction process and completing the sale
Thank you for the kind words! We're so pleased to hear Bryn’s support made the auction process a smooth one for you. Congratulations again on the sale!
5/5
GoogleWe have very good experience with this company, we found the flat in Leyton area, and called to Susan , she is very kind and respectful person what helped us on every step explained everything,always answered...we have very good experience with them , Highly recommend
1/5
GoogleAvoid at all costs. I considered listing with them, big mistake. Communication is non-existent: calls go unanswered, emails are forgotten, and delays are constant. Absolutely no accountability. Go elsewhere. Save yourself the headache.
5/5
GoogleVery positive experience working with Bryn at Strettons . Good regular communication and sound advice to achieve good auction price for property with negative lease issues
5/5
GoogleExcellent! Kept me updated and secured a fantastic deal.
Thank you for taking the time to share your experience, Natalie! We're so pleased to hear you were happy with the communication and outcome.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Strettons's London office has 48 reviews across two platforms: 38 on Google, 10 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Strettons is rated 3.2 out of 5 across all 48 reviews, and 3.6 out of 5 on Google from 38 reviews, checked 9 October 2026.
Strettons, 1-3 Sun Street, London EC2A 2EP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.