5/5
GoogleFriendly and responsive
Agent replied · 16 April 2026
Thank you for taking the time to share your experience, Sunny! We're so pleased to hear you were happy with the service provided.
Trusted Agent profile
Strettons estate agents in Leytonstone and London
★★★★★
163 reviews across 2 offices and 2 platforms
Strettons has two offices, in Leytonstone and London. Together they have 163 reviews on two platforms, rated 3.7 out of 5 overall.
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Our offices
Strettons's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 153 reviews on Google only. Show every review
Google1/5
GoogleI personally think it's immoral for you to be assisting in selling off, of public land with Greenwich council. It seems money speaks more to your company than basic moral values. You should rethink your values rather than get involved with corrupt deals like these.
1/5
GoogleAfter nearly a year of searching, we finally found a house tick all the boxes. Strettons came in and devalued the property cos they was not bothered. Claiming whatever they wished. They set the price however they liked. The house bigger than all the houses on that road is cheap and the small houses not even renovated are apparently expensive than big house. They dont even have an answer to that as they know they messed up. Which dont make sense at all. They blatantly lied in the report and were caught red-handed. They all know including Ray taylor. Instead of accepting responsibility and appearing small, also not helping us nor rectifying the situation we demand a full refund or we will initiate court proceedings. Ray Taylor from the complaints department thought he could assist us, but he has proven to be ineffective. He does not belong in complaint department at all. Every time we call him, he is in a meeting, and it is unclear what he is doing. He cannot even manage a single file. Whoever appointed him as an operational director must be lacking in judgment. This individual does not know how to handle a complaint. His colleagues under him are far more competent. We had hoped he could help, but he has turned out to be the worst person to approach. He claims he does not have time to talk but has plenty of time to send emails back and forth. What a strange individual he is. We informed him of multiple errors in the valuation. Instead of rectifying the situation, he discusses terms and conditions as if he owns Strettons, failing to realise he is merely an employee. Because of him, our family going to pursue court proceedings! We request a full refund, Strettons, as your company has not met its professional obligations.
5/5
GoogleVery positive experience working with Bryn at Strettons . Good regular communication and sound advice to achieve good auction price for property with negative lease issues
5/5
GoogleSue was very helpful with sorting us a rental property that suited us. She got everything sorted very fast and we are loving the new apartment! Thanks!
5/5
GoogleSue was very helpful with sorting us a rental property that suited us. She got everything sorted very fast and we are loving the new apartment! Thanks!
1/5
GoogleAfter nearly a year of searching, we finally found a house tick all the boxes. Strettons came in and devalued the property cos they was not bothered. Claiming whatever they wished. They set the price however they liked. The house bigger than all the houses on that road is cheap and the small houses not even renovated are apparently expensive than big house. They dont even have an answer to that as they know they messed up. Which dont make sense at all. They blatantly lied in the report and were caught red-handed. They all know including Ray taylor. Instead of accepting responsibility and appearing small, also not helping us nor rectifying the situation we demand a full refund or we will initiate court proceedings. Ray Taylor from the complaints department thought he could assist us, but he has proven to be ineffective. He does not belong in complaint department at all. Every time we call him, he is in a meeting, and it is unclear what he is doing. He cannot even manage a single file. Whoever appointed him as an operational director must be lacking in judgment. This individual does not know how to handle a complaint. His colleagues under him are far more competent. We had hoped he could help, but he has turned out to be the worst person to approach. He claims he does not have time to talk but has plenty of time to send emails back and forth. What a strange individual he is. We informed him of multiple errors in the valuation. Instead of rectifying the situation, he discusses terms and conditions as if he owns Strettons, failing to realise he is merely an employee. Because of him, our family going to pursue court proceedings! We request a full refund, Strettons, as your company has not met its professional obligations.
5/5
GoogleVery positive experience working with Bryn at Strettons . Good regular communication and sound advice to achieve good auction price for property with negative lease issues
1/5
GoogleAvoid at all costs. I considered listing with them, big mistake. Communication is non-existent: calls go unanswered, emails are forgotten, and delays are constant. Absolutely no accountability. Go elsewhere. Save yourself the headache.
1/5
GoogleAvoid at all costs. I considered listing with them, big mistake. Communication is non-existent: calls go unanswered, emails are forgotten, and delays are constant. Absolutely no accountability. Go elsewhere. Save yourself the headache.
5/5
GoogleI sold my property through Strettons Auction and had a really positive experience. Stewart was very accommodating and always easy to get hold of on the phone, which made the whole process feel smooth and stress-free. In the end we were very happy with the price achieved and sold prior the auction. I’d definitely recommend them.
5/5
GoogleI sold my property through Strettons Auction and had a really positive experience. Stewart was very accommodating and always easy to get hold of on the phone, which made the whole process feel smooth and stress-free. In the end we were very happy with the price achieved and sold prior the auction. I’d definitely recommend them.
5/5
GoogleSusan was extremely professional and friendly. She helped us during our journey of finding a new place and we are very grateful. Highly suggesting if you’re looking for your next flat.
5/5
GoogleWe’ve just sold our flat in London with Strettons. What a team! Dealing with Michael and Stuart, we’ve been helped at every stage. This was a difficult flat to sell, requiring a lease extension. Their expertise was invaluable. They treat each transaction as a ‘home’ not just a house, understanding the emotional ties for buyer and seller alike. I will really miss dealing with them. They kept us up to date and advised. Always available, they took calls and WhatsApp’s and were fun too. Despite the flat taking a while to sell, they never flagged with their enthusiasm for the sale, treating each viewer as the first. Call them for your own property and you’ll find the best in London.
5/5
GoogleBrynn and team in strettons have been absolutely amazing and supportive during a purchase of a property. Highly recommend strettons for property purchase hopefully you will have Brynn helping you out with the purchase!
5/5
GoogleWe worked with Bryn at Strettons to sell two leasehold flats at auction. He provided us with great service, guiding us through the whole process and ultimately succeed in selling both flats at a strong price despite the flats having some challenges around being in a mixed use building and being on short leases. To anyone with a similar property to sell I’d recommend Bryn and Strettons.
5/5
GoogleWe’ve just sold our flat in London with Strettons. What a team! Dealing with Michael and Stuart, we’ve been helped at every stage. This was a difficult flat to sell, requiring a lease extension. Their expertise was invaluable. They treat each transaction as a ‘home’ not just a house, understanding the emotional ties for buyer and seller alike. I will really miss dealing with them. They kept us up to date and advised. Always available, they took calls and WhatsApp’s and were fun too. Despite the flat taking a while to sell, they never flagged with their enthusiasm for the sale, treating each viewer as the first. Call them for your own property and you’ll find the best in London.
5/5
GoogleBrynn and team in strettons have been absolutely amazing and supportive during a purchase of a property. Highly recommend strettons for property purchase hopefully you will have Brynn helping you out with the purchase!
5/5
GoogleSusan was extremely professional and friendly. She helped us during our journey of finding a new place and we are very grateful. Highly suggesting if you’re looking for your next flat.
1/5
GoogleWe recently completed our tenancy with Strettons Agency and unfortunately had a very negative experience. Their behavior was unprofessional, and they acted in bad faith by trying to charge us a cleaning fee upon checkout. …
Agent replied · 9 September 2025
Dear Sir, We are sorry to hear you were unhappy with the service provided at the end of your tenancy. We have investigated this further and understand your comments were … More
5/5
GoogleWe have very good experience with this company, we found the flat in Leyton area, and called to Susan , she is very kind and respectful person what helped us on every step explained everything,always answered...we have very good experience with them , Highly recommend
5/5
GoogleWe worked with Bryn at Strettons to sell two leasehold flats at auction. He provided us with great service, guiding us through the whole process and ultimately succeed in selling both flats at a strong price despite the flats having some challenges around being in a mixed use building and being on short leases. To anyone with a similar property to sell I’d recommend Bryn and Strettons.
5/5
GoogleWe have very good experience with this company, we found the flat in Leyton area, and called to Susan , she is very kind and respectful person what helped us on every step explained everything,always answered...we have very good experience with them , Highly recommend
5/5
GoogleWe recently sold property at auction with Strettons and would like to comment on how pleased we were with the service we received particularly from Bryn Nettles who was our main contact. Five star service indeed!
Agent replied · 16 April 2026
Thank you so much for your kind words, Sonia! We're delighted to hear you had a positive experience selling at auction with us. Bryn will be especially pleased to know his support made a difference throughout the process. We really appreciate you taking the time to share your feedback and hope to work with you again in the future.
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Questions about Strettons
Which Strettons office has the most reviews?
Leytonstone has the most, with 129 reviews rated 3.7 out of 5, followed by London with 48.
Where are the Strettons offices?
The two Strettons offices, by town:
- Leytonstone: Strettons Residential, Waltham House, 11 Kirkdale Road, Leytonstone, E11 1HP
- London: 1-3 Sun Street, London, EC2A 2EP
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