Trusted Agent profile
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163 reviews across 2 offices and 2 platforms
Strettons has two offices, in Leytonstone and London. Together they have 163 reviews on two platforms, rated 3.7 out of 5 overall.
153
Reviews on Google
All 2 offices
10
Reviews on Trustpilot
Business-wide
Strettons's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBryn was extremely helpful throughout the entire process of the sale of my flat. He clearly explained the entire process from the get go and kept us in the loop throughout the entire operation. I would definately recommend. Adrian and Sarah
Hi Sarah, thank you for sharing your review - we are happy you had a great experience with our auction team.
1/5
GoogleSomehow got the address and details of my deceased Grandfathers property. Sent numerous letters to my Grandfathers house addressing him personally, despite him passing away months before. Sent numerous letters to my old adresss and to my Fathers address. Very pushy sales tatic, would not use them solely based on how they have acted.
Hi Will, thank you taking the time to share feedback with us, and we are sorry to hear about your recent experience. We have investigated the matter and can assure you that no further correspondence will be delivered to these addresses. Once again, we apologise for this.
5/5
GoogleI cannot praise Bryn Nettle enough! He maintained clear communication throughout the whole process, has a wealth of knowledge and was a pleasure to work with! By far the best agent I have come across. Thanks Bryn for always going the extra mile - Strettons should be proud to have you!
Thank you for leaving such a positive review Haseena. We are delighted Bryn was able to support you throughout the auction process.
5/5
GoogleI recently had the pleasure of working with Strettons Residential Auctioneers, and I can't recommend them highly enough. From start to finish, the entire process was seamless and professional. A special shout out to Michael Mercer, whose expertise and dedication truly set the bar high. Michael was incredibly knowledgeable and went above and beyond to ensure that I was well-informed and comfortable every step of the way.
Thank you, Moses, for your review; we are happy our team provided you with seamless service.
5/5
GoogleRating only, no written review.
Thank you for your review Sadikul!
5/5
GoogleIt was a lovely experience with Bryn Nettle. Know what is he doing. He answered every single question with patience and sincerity. Thank you to him...
Hi Melike, thank you for leaving such a positive review about our services and our team member Bryn.
5/5
GoogleI needed a quick sale of my London flat. The Strettons auctioneer was professional and gave me lots of good advice. Flat sold at the auction for more than I had anticipated. Highly recommended.
Hi Huw, we are delighted you found our services helpful and look forward to working with you again in the future.
5/5
GoogleBryn knows his subject very. Excellent negotiator. Outstanding manner and highly professional. Dealt mine extremely well. I'm sure Bryn will continue to thrive in his career. Wish you all the best! πΉ β¦
Thank you for leaving such a wonderful review Jamal, we are pleased Bryn was able to provide outstanding service to you.
5/5
GoogleI found Bryn to be a wealth of knowledge and experience on properties, leasehold etc. Bryn is a real professional and provides you with all the information you need to make the correct decision in your situation. Bryn is honest, reliable and thorough in his work and a pleasure to have his expertise advise through the selling of my leasehold property. Thank you Esther
Thank you, Esther, for your review. We pride ourselves on being honest and transparent and are delighted you received a great service.
5/5
GoogleI have had contact with Michal Mercer, who has been a pleasure to work with as a joint agent. Excellent advice which put my long established client at ease. The result, a successful sale. Will try and working with Michael and Strettons again!
Hi Richard, thank you for a wonderful review - we are glad you had such a positive experience and look forward to welcoming you again.
4/5
GoogleWe'd not used Strettons in auction before but were aware of their strong regional presence in London E17 and beyond. Their surveyor Michael Mercer was hugely straightforward at all times, advising us of the pros and cons of auction, of the benefits of setting an achievable price, and other facets of the process such as contributions to legal fees, etc. Auction day was smooth, and the paperwork afterwards was dealt with efficiently and professionally. The Strettons service is recommended.
Thank you for your kind words Tony - we are delighted you had a positive experience with us.
5/5
GoogleI can't speak highly enough of Strettons and Michael Mercer. The entire experience of dealing with them has been easy and straightforward. The rest of the team are friendly and efficient, and Michael is not only knowledgeable but also has the time to talk to you in detail and address all your questions. Honestly after being undermined by the bigger auction houses I feel delighted to have come to Strettons. Highly recommended for all you real estate needs.
Thank you for your positive review of our auction services and Michael.
5/5
GoogleI have been dealing with Bryn Nettle for a few weeks now and I must say that his knowledge and expertise are second to none. He is always available to take a call and answer any questions we have, no matter what time of the day. He is a great asset to Strettons and would highly recommend him to anyone looking to buy or sell at auction.
Thank you for sharing your experience with our auction service, Jack, and we are delighted to hear that Bryn was able to support you throughout the process.
5/5
GoogleThere is only one guaranteed level of service with Stretton's - EXCELLENT. In fact, I would go further. Jonathan Cuthbert is both a delight to work with, but also an incredible professional. 6 star rating form Duravit UK
Hi Martin, thank you so much for your review of Jon and our commercial agency team. We look forward to continue working with you.
1/5
GoogleVery disrespectful and unprofessional service. As soon as we made a second offer, the agent went on holiday, he didnβt give any holiday notice to us and didnβt tell us the other agent will take the listing. We had been waiting for his update and tried to contact him lots of time(phone call, text, email and voice message) but he ignored it. Meanwhile we found the property had been under offer on the website. When the agent came back to the work, he just texted us he was away over the week without wifi. No explanation, no apologies at all.
Hi μ€μ ν¬ Thank you for taking the time to leave feedback. We understand our team contacted you to clarify where the miscommunication occurred. We hope to be able to make this right for you in the future.
5/5
GoogleWe dealt with Robert Hills who was extremely professional extremely knowledgeable in his field and very good at what he does. Rest assured your property is safe in his hands. He guided us and helped us every step of the way. Thank you Robert and Strettons.
Thank you for taking the time to leave this review for our auction team, Mark. We hope to work with you again in the future.
1/5
GoogleRating only, no written review.
Hi Maria, unfortunately we canβt find you in our system but would like to look into this review. Can you please email us as contact@strettons.co.uk so we can learn more? We hope to hear from you soon.
2/5
GoogleAs tenants of 5 years, we maintained our flat to high standards. Despite negotiating in good faith for a tenancy renewal amid a significant rent hike, we were informed of the landlord's decision to sell. This news came via email on a Saturday morning of a bank holiday weekend (effectively causing significant stress throughout what was supposed to have been a nice weekend!). Strettons, apart from one email redirecting us to the lettings team, did not actively assist in helping us find a new property. After we vacated, the property shifted from a 'for sale' to a 'for let' listing! Additionally, the return of our deposit took nearly a month, with disputes arising over proposed deductions for what we deemed as wear and tear. It got to the point where we were ringing or emailing daily to enquire about when we'd expect a return of our deposit. In summary, our experience with Strettons lacked the expected respect and appreciation for us as tenants, leaving room for improvement in tenant relations and deposit returns.
Dear R F, Thank you for taking the time to share your feedback and we are sorry that your recent experience with us was not a positive one. This is not our usual standard of service - our team have investigated the case will be in touch to discuss further.
1/5
GoogleI found Strettons very unprofessional when I put two properties on auction resulting in waste of a lot of money and time. The way they advertised the properties in the catalog was extremely unprofessional with poor quality of pictures and other contents. Despite of complaint the retake of pictures was not done and they were re-listed for a second auction without making any efforts to improve anything. I am surprised that no manager or a supervisor is there to ensure or review the quality of contents that can fetch good results. Their aim seem to be just to charge the fee and fill in the blanks without much efforts.
Thank you for leaving your feedback. We try our best to sell all properties listed at auction, and the best results come from properties priced correctly. We are sorry to hear you do not feel you received the service you wanted, and we will work to improve this in the future.
5/5
GoogleI have been using Strettons since 2005 and have always received a top professional service. They are friendly, approachable and willing to assist in all aspects of both purchasing and selling at auction. What can be a daunting process was made seamless and easy. Thank you particularly to Maryam who was in constant communication and replied to all emails within 10 minutes. You donβt get this high level of professionalism often. It was a pleasure to deal with you and I will be using you again. Thank you.
Hi, Maserati; thank you so much for taking the time to share your thoughts with us. We are delighted you had such a positive experience with our services and team and look forward to welcoming you back should you choose our services again.
5/5
GoogleExcellent personal advice & long-term professional care of property and efficient & successful auctions.
Thank you for your kind words and positive review; we are thrilled to hear you had a great experience with our services.
5/5
GoogleI have recently just purchased through strettons and I am very impressed with the level of service and the staff are very knowledgeable and very helpful . I have a special mention for Micheal as hes very approachble and helpfull and very efficient .
Thank you, Kashan, for the wonderful review, and we are happy that Michael was able to provide exceptional service to you.
5/5
GoogleIf you are looking for a sympathetic and highly experienced and professional team, I would highly recommend Strettons, Micheal Mercer is outstanding..They really do push the boat out to try to ensure a satisfactory outcome for all parties. Couldn't recommend highly enough.
Thank you very much for your feedback - we appreciate the opportunity to work together and are delighted to hear about your positive experience with Michael!
5/5
GoogleMichael Mercer and Strettons were fantastic in helping me and my partner find a new rental home in east London. He was always on hand to answer questions and made the process as smooth as it possibly could be. Would recommend to anyone. Thanks Michael!
Hi Conor, thank you for leaving a review for our residential team - we are delighted you were able to find your new home through us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Leytonstone has the most, with 129 reviews rated 3.7 out of 5, followed by London with 48.
The two Strettons offices, by town:
