Trusted Agent profile
★★★★★
163 reviews across 2 offices and 2 platforms
Strettons has two offices, in Leytonstone and London. Together they have 163 reviews on two platforms, rated 3.7 out of 5 overall.
153
Reviews on Google
All 2 offices
10
Reviews on Trustpilot
Business-wide
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Strettons's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have very good experience with this company, we found the flat in Leyton area, and called to Susan , she is very kind and respectful person what helped us on every step explained everything,always answered...we have very good experience with them , Highly recommend
5/5
GoogleWe recently sold property at auction with Strettons and would like to comment on how pleased we were with the service we received particularly from Bryn Nettles who was our main contact. Five star service indeed!
Thank you so much for your kind words, Sonia! We're delighted to hear you had a positive experience selling at auction with us. Bryn will be especially pleased to know his support made a difference throughout the process. We really appreciate you taking the time to share your feedback and hope to work with you again in the future.
1/5
TrustpilotJoin me to take strettons to court-First-tier Tribunal (Property Chamber)
A Call for Accountability, My Experience with Strettons If you have also been threatened, manipulated, belittled, lied to, or ignored by this company, please contact me directly via minimarket2012 at yahoo dot co dot uk. I am preparing to take this matter to the First-tier Tribunal (Property Chamber) and am looking to connect with others who have had similar experiences. Journalists and members of the media are also welcome to get in touch. I have spent 20 years building my livelihood in East London, and it is now being taken from me by individuals I believe to be acting unethically and without regard for the people or communities they impact. Here are just a few of the issues I have faced: • Building insurance commissions I pay £4,500 per year for building insurance. I have received quotes for exactly the same terms at £1,500. Large companies insuring hundreds of properties would likely pay even less. This seems to be a significant source of profit for them, at the expense of tenants and leaseholders. • Dilapidations They issue dilapidation schedules to tenants but fail to carry out the work when properties are vacated. The costs are charged, but the repairs are never done. • Avoidance of legal obligations When a property becomes vacant, they help landlords avoid paying council tax, utility bills, and business rates. They simply discard letters and act as if nothing has been received. • Threats and intimidation I have received threats from people associated with this company, aimed at silencing me and deterring me from speaking out. There is more. I’ve experienced negligence, discrimination, bullying, and a consistent refusal to listen or engage with genuine concerns. And I am not alone. Many others have quietly endured similar treatment from this company. Their increasing presence in East London is not progress, it is a sign of a business model that disregards human impact in favor of profits. You may see more of their signs around lately. That’s because they’ve decided it’s time to remove longstanding tenants and bring in new ones, purely for financial gain. The staff and directors are aligned in their approach. The culture is toxic, and the damage is real, to individuals, families, small businesses, and entire neighborhoods. Please support this cause. You don’t need to take legal action yourself to help. You can show support by sharing this message, standing with others who speak out, or simply refusing to stay silent. I have nothing to lose. I will pursue this fight, even if I am the only one. People must come before profit. This company has no place in the future we deserve. Let’s do something better, for East London, and for those who have been mistreated without recourse. I am here, and I am ready. Please join me or support me. minimarket2012 at yahoo dot co dot uk
5/5
GoogleWe recently sold property at auction with Strettons and would like to comment on how pleased we were with the service we received particularly from Bryn Nettles who was our main contact. Five star service indeed!
Thank you so much for your kind words, Sonia! We're delighted to hear you had a positive experience selling at auction with us. Bryn will be especially pleased to know his support made a difference throughout the process. We really … More
1/5
TrustpilotVery unhelpful
Very unhelpful, unprofessional, they are only interested in taking their payments before you have completed. They sold our flat at auction on 12 Dec 24, it's now 28th April 25 and the sale is not completed, they have taken their payments and left us and the solicitors to deal with the Buyer they sold the property to, who is not able to complete the transaction. Robert at Strettons says it's up to your solicitors to resolve the issues, has nothing to do with us at Strettons, meanwhile they have put on their website 'property sold at Auction'. Dear Reader, don't be fooled, we the sellers are still struggling to get paid, completion has not happened. Strettons have taken their payment so don't care what happens to the Seller. Stay away from them, have no dealings with them.
1/5
GoogleThought they were great to begin with then realised they were not! If you're thinking of renting a residential property from them consider if you'd like to live with a hole in your kitchen roof for weeks without being fixed, if you want …
5/5
GoogleCan’t praise my adviser (Bryn Nettle) enough for his diligence and courtesy in guiding me through the auction process and completing the sale
Thank you for the kind words! We're so pleased to hear Bryn’s support made the auction process a smooth one for you. Congratulations again on the sale!
5/5
GoogleExcellent! Kept me updated and secured a fantastic deal.
Thank you for taking the time to share your experience, Natalie! We're so pleased to hear you were happy with the communication and outcome.
5/5
GoogleExcellent! Kept me updated and secured a fantastic deal.
Thank you for taking the time to share your experience, Natalie! We're so pleased to hear you were happy with the communication and outcome.
1/5
GoogleThought they were great to begin with then realised they were not! If you're thinking of renting a residential property from them consider if you'd like to live with a hole in your kitchen roof for weeks without being fixed, if you want your deposit properly protected in a scheme and if you want your deposit back without taking action against them. Seriously incompetent staff, rude and disrespectful. The flat we rented was one of 3, "refurbished" (if you can call it that) office buildings (Oh yeah, they take their commercial buildings and flip them haha!) with what I am guessing is no insulation, black mould throughout and a roof that held 4 inches+ of water which caused a leak and the roof to be taken out, then left. I had to fight for my deposit back because the idiot of an estate agent that went on holiday didn't send the new tenant a contract. No cover, no communication. All lacking in any kind of critical thinking. The list goes on.... AVOID!
5/5
GoogleCan’t praise my adviser (Bryn Nettle) enough for his diligence and courtesy in guiding me through the auction process and completing the sale
Thank you for the kind words! We're so pleased to hear Bryn’s support made the auction process a smooth one for you. Congratulations again on the sale!
5/5
GoogleWe dealth with Bryn at Strettons while purchasing our home. He was brilliant to deal with throughout, going above and beyond to keep us informed even outside of office hours and while on annual leave.
Thank you so much for your thoughtful review. We're thrilled to hear Bryn provided such dedicated support throughout your purchase. Wishing you all the best in your new home!
5/5
GoogleOur Agent Henry.H was amazing, clear understanding of how the service goes gave us reinsurance of everything
Hi Jerome, thank you for your positive review of our team. We are glad Henry was able to provide exceptional service.
1/5
TrustpilotAwful communication
Awful communication. Disrespectful sharks.
Hi itstolgs, we're really sorry to see you've had this experience. Our offices were closed from the 24th Dec to 2nd Jan (the date of your review) for the holiday break, so that may have impacted response times. I'm unable to find the nature of your work with us if you can please email contact@strettons.co.uk so we can look into this urgently and fix it for you?
5/5
GoogleI used Strettons, specifically Bryn Nettle, for the sale of our family home of almost 60 years. A highly professional individual, all communication have been straightforward, timely and friendly. Genuine pleasure in dealing with Bryn for what can be a highly stressful time.
Hi Mono, thank you for sharing your review about our services and team. We are happy you achieved the sale of your family home through us.
5/5
GoogleBought a flat in Walthamstow with Strettons and Bryn was great. It was our first time buying somewhere and he helped us out a lot
Hi Jake, thank you for leaving a review. We are delighted Bryn provided excellent service and support during your first property purchase.
5/5
GoogleI would like to thank Bryn for all the help in acquiring a property from Strettons. He has been amazing all the way.
Thank you for your review, Andreas; we are glad Bryn was able to provide you with all the support needed to acquire the property.
5/5
GoogleI have used Strettons for my properties . I would like to thank Bryne for always being polite,professional and informative at all times. I would highly recommend his services.
Thank you for your kind words, Michelle; we are happy Bryn was able to support you.
5/5
GoogleI recently sold a property through Strettons. Their agent Bryn Nettle was brilliant throughout the process. He kept me aware of viewers opinions and offers at all times. Thanks to his guidance we achieved a pre auction price way beyond the reserve.
Hi John, thank you for leaving such a positive review and we are glad you achieved what you wanted through our auctions service.
1/5
GoogleI've been trying to contact someone to view a property on Surge Avenue, Walthamstow since Sunday. Both me and my partner have sent requests on Rightmove and we have called every day and been forwarded on to people until it's gone to voicemail. I have been forwarded to voicemails for Michal, Brinn and Henry. I have called reception several times and been told I need to fill a form, and can only enquire by email. I have emailed and received no response. If you own the property on Sturge Avenue, Walthamstow E17 and would like a buyer for it, please contact me. This is my Google account. Thanks, Toby. P.s. happy to amend the one star review if the estate agent ever responds and can provide information or arrange a viewing.
5/5
GoogleThis company is our new managing agents and I cannot believe the extremely efficient, polite service I received as soon as I called about my washing machine which had broken down. The following day, an engineer was sent to me, machine fully … More
Hi Gina, thank you for your positive review - we are happy Chris was able to help you and our team was able to provide a efficient service.
1/5
TrustpilotThe one man behind the commercial…
The one man behind the commercial properties team has the worst customer service I have ever experienced. Don’t waste your time getting into business with him. He constantly says he will call you back and never does. He says he will update you and never does. I submitted an offer over a month ago and I am still yet to hear anything from him. Basic customer service is hard to come by these days.
5/5
GoogleTo Anisa , I just wanted to take a moment to thank you for all of your help and support during this challenging time. Your assistance has made a significant difference, and I truly appreciate your dedication and kindness. It’s comforting to know that I have someone like you to rely on. Thank you again for everything.
Thank you for your review Justin - we are glad Anisa was able to provide you with all the help and support you needed.
1/5
TrustpilotAvoid. Run away. Bandits operates from a large office
No words can describe these bandits who operates from a large office building. If you are reading this don't even think about doing any business with this company even it is very very tempting. Avoid at all cost if your life is important. I have seen 10 years ago they forfeited £30k from an unsuccessful buyer in the auction. They know everyone; solicitors, surveyors, barristers (can't write everything here). If things go wrong bear in mind you have no chance against them. We have rented a commercial property where nobody wanted to rent: we were young, determined so we made success; good for the economy. The Lease: Modern day slavery contract. Mor than 50 pages document where tenant has no rights. Strettons have many of these readily available for their landlords; company growing fast on tears of others; effecting livelihoods, costing economy. Landlords love Strettons; more and more choosing the company for their notorious tactics. Tenant: First year they try to understand you ( i.e. if you want to rent or buy another property). Following years manipulation starts, then harassment, then bullying, finally threats. Every tool available in the lease and large network of people in the office and elsewhere. Insurance: They make a commission out of insurance policies. Tenant can never choose or negotiate an insurance company, end up paying at least double which can go up to 5x. They never send you a break down or a proper invoice. Rent review: We thought they took us to arbitration; which was never the case. Arbitrator: RICS surveyor was their ex employee. Want to leave: Dilapidations. When the Lease ends you must do refurbishment which will be costing you around £50k for a 3 storey building. They don't accept your photos of the building or survey report when your lease starts. On the other hand they never ask their landlords to update their building before the tenancy to a certain standard. (i.e. asbestos survey, electricity certificate, fire risk assessment, etc.) Cover up: They cover up for their landlords to prevent them paying relevant taxes and utility bills during the empty period of their property. Many times we have complained about their illicit behaviour to the company itself without achieving any success. Finally; I can't write everything here, I am happy to join anyone willing to take them to court, or to politicians to prevent them doing more harm to people/economy.
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Leytonstone has the most, with 129 reviews rated 3.7 out of 5, followed by London with 48.
The two Strettons offices, by town:
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