5/5
GoogleVery nice place
Trusted Agent profile · Surrey
Verified
Streets Ahead estate agents in London, Croydon, Thornton Heath and 2 more
★★★★★
6,856 reviews across 9 offices and 4 platforms
Streets Ahead has nine offices, in London (two offices), Croydon (four offices), Thornton Heath, Coulsdon and Purley (Surrey). Together they have 6,856 reviews on four platforms, rated 4.6 out of 5 overall.
5,336
Reviews on Google
All 9 offices
489
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 9 offices
1,029
Reviews on Trustpilot
Business-wide
Our offices
Streets Ahead's nine offices, most reviewed first. Each has its own page.
- Streets Ahead London (4 - 6 Westow Street)4 - 6 Westow Street, Crystal Palace, SE19 3AH1,763 reviews · 1,479 on Google (4.7)31 in the last 90 days
- Streets Ahead London (25 High Street)25 High Street, SE25 6EZ1,470 reviews · 294 on Google (4.6)89 in the last 90 days
- Streets Ahead Croydon219 Lower Addiscombe Road, CR0 6RB1,383 reviews · 1,101 on Google (4.4)5 in the last 90 days
- Streets Ahead New Homes219-221 Lower Addiscombe Road, Addiscombe, Croydon, CR0 6RB, CR0 6RB1,304 reviews · 348 on Google (4.3)74 in the last 90 days
- Streets Ahead Thornton Heath737-739 London Road, CR7 6AU1,206 reviews · 76 on Google (4.9)77 in the last 90 days
- Streets Ahead Croydon (263 High Street)263 High Street, CR0 1QH1,121 reviews · 868 on Google (4.7)20 in the last 90 days
- Streets Ahead Coulsdon148 Brighton Road, CR5 2ND1,011 reviews · 728 on Google (4.7)1 in the last 90 days
- Streets Ahead Purley936 Brighton Road, CR8 2LP575 reviews · 291 on Google (4.6)3 in the last 90 days
- Streets Ahead Croydon (936 Brighton Road)936 Brighton Road, Purley, CR8 2LP, CR8 2LP450 reviews · 188 on Google (4.5)72 in the last 90 days
Latest reviews from every Streets Ahead office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery nice place and good work done Bradley
1/5
GoogleThis agent was very difficult and unpleasant to deal with. Would not recommend.
Agent replied · 20 March 2026
Dear E E, Thank you for leaving us a review. We are sorry to hear the service received by us has not been up to our usual standard. Please email more information to clientcare@streetsahead.info and we will investigate this further. Kind regards, Zoe Streets Ahead
5/5
TrustpilotAdem was very professional and got…
Adem was very professional and got explained situations very well.
Agent replied · 22 November 2025
Dear DM, Thank you for your wonderful feedback! We're delighted to hear that Adem provided a professional service and clearly explained everything throughout the process. We truly appreciate you taking the time to share your experience and will be sure to pass along your kind words to Adem. Thank you for choosing Streets Ahead! Kind regards, Zoe
5/5
GoogleWe’ve had a very straightforward buying process thanks to the help of Katie. Everything has been very clear and she’s been very accommodating with access to the property whenever we’ve needed.
5/5
GoogleSteve and staff gave 100% in selling my property. I have already recommended them to a friend and will continue to do so
5/5
GoogleThis has been a top class experience to first let through James for 3 years and then sell with Katie and Steve. Before we left 3 years ago they meticulously got great photos and a walk through of the house. These could then be used for both letting and further down the line selling. They are an extremely professional company but have a great human touch. Selling like many others has had its up and downs but when it was looking a little unsteady Katie jumped in to the rescue mode and we have now sold and off to new adventures. Thank you everyone, can only recommend you all very highly
Agent replied · 18 May 2026
Hi Sue, thank you for leaving such a great review for James and our lettings team. It is hugely appreciated, and we're happy to hear you'd recommend us! Thanks again 😊 - Lucy …
5/5
GoogleAmazing, very professional. Will be looking on there website. Thank you for sharing your time in sharing.
5/5
GoogleMy partner and I recently bought a property marketed by b&k brockley. Honestly they were amazing, incredibly responsive and went out of their way to help, even on moving day. Shoutouts to Ellen and Jamie who were endlessly helpful.
1/5
GoogleZero stars! Extremely poor experience with Streets Ahead, avoid if you vaule your health and sanity Our experience with Streets Ahead (Lower Addiscombe branch) has been consistently negative. Key property issues like mould and maintenance were ignored, and communication was vague, delayed, or contradictory. During my time in the property I later got diagnosed with asthma. We had over 10 different property managers in two years, meaning we constantly had to repeat the same issues with no continuity or accountability. Both the check-in and check-out processes were disorganised, stressful, and lacked transparency. A formal complaint we submitted in March 2025 still hasn’t been addressed and we are now in October 2025. Which means they have not followed their own complaints policy procedures. Streets Ahead have also failed to follow the agreed check-out inspection process and instead shifted responsibility onto us while threatening extended rent liability, which felt unfair and unreasonable. Overall, the agency has been unprofessional, unsupportive, and obstructive. We would strongly advise others to think carefully before working/engaging with this company. Streetsahead care team have been contacted on more than one occasion this year. To this day nothing has been resolved.
Agent replied · 22 November 2025
Dear Asha, Thank you for leaving us a review. We are sorry to hear that on this occasion the service provided by Streets Ahead has not been up to our usual standard. Please email further information to clientcare@streetsahead.info and we will investigate this further. Kind regards, Zoe Streets Ahead
5/5
TrustpilotExcellent team
Excellent team. Sophia had been amazing. She was very fast acting and easy to reach.
1/5
TrustpilotZero stars!
Agent replied · 22 November 2025
Dear Asha, Thank you for leaving us a review and we are sorry to hear that on this occasion, the service provided was not up to our usual standard. Please email further information to clientcare@streetsahead.info and we will investigate this further. Kind regards, Zoe Streets Ahead
1/5
GoogleI had an appointment to look at a house on October 27th and today I went and half an hour before our meeting they asked me for information about my annual earnings, I sent it and I had already informed them by phone. A week ago I came from …
Agent replied · 13 April 2026
Dear Erkan, Thank you for leaving us a review. … More
5/5
GoogleI would like to THANK to Mr Mohamed for his highly efficient and professional approach all through the process of conveyancing. I would recommend this particular property expert to any investor or first time buyer. …
Agent replied · 13 April 2026
Hi Slavomira, Thank you so much for your kind words! We’re delighted to hear that Mohamed’s … More
5/5
GoogleI’ve had a great experience working with Mohammed. He has really taken into account my needs as a first time buyer and shown me really good properties from the offset. I hope to complete on a property soon with his help! …
Agent replied · 13 April 2026
Dear Marie-Claire, Thank you so much for your kind words! We’re delighted to hear that Mohammed has … More
1/5
GoogleThis agent was very difficult and unpleasant to deal with. Would not recommend.
Agent replied · 22 November 2025
Dear E E, Thank you for leaving us a review. We are sorry to hear the service received by us has not been up to our usual standard. Please email more information to clientcare@streetsahead.info and we will investigate this further. Kind regards, Zoe Streets Ahead
5/5
GoogleI would highly recommend using the streets Ahead estate agents . Pawel Serafin was always on the case from the beginning when offer was made right to completion . shai
Agent replied · 22 November 2025
Dear Shai, Thank you so much for your recommendation! We’re thrilled to hear that Pawel Serafin provided consistent support from the start of your offer all the way through to completion. It’s wonderful to know his dedication made a positive difference in your experience. Kind regards, Zoe Streets Ahead
5/5
GoogleRating only, no written review.
Agent replied · 15 July 2026
Thank you so much for your 5-star rating, we are extremely grateful for you taking the time to share your support. It’s been a pleasure helping you secure your new home, and we look forward to welcoming you as a tenant with Dawsons. … More
5/5
GoogleHighly recommend, Chloe particularly was extremely helpful and on the ball with everything, really appreciated her especially as we are new to buying and had a lot of questions. Overall we are extremely pleased and thank you for all the help
Agent replied · 15 June 2026
Thanks Elle for the kind words, it is much appreciated. Warm wishes.
5/5
GoogleVery helpful and knowledgeable about the business. Chloe McCraw who was our lead contact was very helpful and polite and with a great sense of humour, made me and my wife feel at ease with the whole process which we all know can be very stressful.
Agent replied · 15 June 2026
Thank you Gary for your positive review! We are very happy that you found the help you received useful in making your journey less overwhelming.
1/5
GooglePoor communication / dishonesty. Semi salvaged by branch manager Lee. Inaccurate information has been given to me from start to finish by various staff members. E.g. “vendor will take £350k” the next day “vendor won’t entertain any offers below £360k”. A lack of communication is also an issue. Offers were made with no feedback until I called the branch. After my latest offer was seemingly ignored by the branch, I wrote a review on trust pilot. Branch manager Lee called me to discuss (which was good of him). He took the time to inform me that the house wasn’t advertised £100k over the market value to deceive people (see previous review) it was actually to test the market. This insight was very useful in understanding how MS operate). Eventually he did inform me that my offer wasn’t accepted and that the vendor was in receipt of significantly higher offers. Whilst not ideal, at least I now know where I stand, as previously the staff member had advised me that my offer of £330k was good as It’s cash. I would have gone higher and not wasted anyone’s time had I known the vendor was sitting on a better offer. Regardless, I now know the best way to get hold of MS is via these means. Still interested in the property.
Agent replied · 15 June 2026
Hi Elliot, Thank you for taking the time to update your review between Trust Pilot and Google and for acknowledging the follow-up discussion with our Branch Manager, Lee. We appreciate the opportunity to clarify a few points. Inaccurate information was not provided to you, the vendor’s position genuinely changed and a misunderstanding was relayed to yourself, the figure they were prepared to consider also altered. This can sometimes happen when sellers reconsider their expectations or receive new levels of interest. Regarding communication, our team had been awaiting the vendor’s formal response before providing an update on your offer. We understand this delay can be frustrating and apologise if it gave the impression of poor communication. With respect to the property’s marketing price, it was not set above market value to mislead potential buyers. The intention was to test the market, which is a common and legitimate approach in property sales. We had already informed you that higher offers had been made on the property which you within your rights had chosen to distrust. We always aim to act in the best interests of our clients and to be transparent throughout the process, your offer was thought to be strong and appreciated given your position, though ultimately it did not meet the vendor’s expectations. We’re grateful for your continued interest in the property and for recognising the effort made by Lee to address your concerns.
5/5
GoogleRoss and his team at Fine & Country were excellent in helping me with the sale of my property giving solid advice along with an impressive array of services and channels that made a real difference to the positive outcome. Always genuinely friendly and professional, taking the time to help me through the stresses and strains of undertaking the intellectual, commercial and emotional considerations of selling a prestigious property while also making the whole family feel comfortable and reassured that we were working with the right people for the sale of our property. Cannot recommend them highly enough.
Agent replied · 15 July 2026
Thank you Hugh. It was lovely to meet you, see your impressive property and help you. All the best with your move.
5/5
TrustpilotLisandra was so helpful with me secure…
Lisandra was so helpful with me secure my new home, I had trouble with previous estate agents but streets ahead were thankfully able to help out!
Agent replied · 22 November 2025
Dear Caleb, Thank you so much for your kind review! We’re delighted to hear that Lisandra was able to support you in securing your new home. We know how stressful the process can be, especially after previous difficulties, so we’re really glad we could make things smoother for you. If you need anything in the future, please don’t hesitate to get in touch. Wishing you all the best in your new home! Kind regards, Zoe Streets Ahead
5/5
GoogleCannot thank the whole team for dealing with our selling of house and the whole process to make a difficult process as smooth as possible. Everyone has been so friendly and worked so hard we really appreciate it. …
Agent replied · 14 May 2026
Thank you so much for your kind words. Selling a home can be stressful, so it means a great deal to hear that the team helped make the process smooth for you. Amber I can tell you was over the moon to know her hard work made such a … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Streets Ahead and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South East London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South East London
2018 1 Silver and 1 Bronze EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Medium (6 to 20 branches)
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: EA Masters winners lists, as published, linked by year.
The British Property Awards
Streets Ahead and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2023, 2024.
British Property Awards by year, 2023 to 2024
2024 2 Gold across two branches The British Property Awards 2024 winners
2023 1 Bronze The British Property Awards 2023 winners
- BronzeThe British Property Awards 2023: Regional Letting Agent, South LondonPurley
Source: The British Property Awards winners lists, as published, linked by year.
Lettings Agency of the Year Awards
Streets Ahead and its branches won awards at the Lettings Agency of the Year Awards in three years, most recently 2015.
Lettings Agency of the Year winners in three years, the group and its branches: 2012, 2014, 2015.
Lettings Agency of the Year by year, 2012 to 2015
2015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
- GoldLettings Agency of the Year Awards 2015: Best Customer Service Large Lettings Agency
- GoldLettings Agency of the Year Awards 2015: Best South East Lettings Agency (Small)
- SilverLettings Agency of the Year Awards 2015: Best Property Management 501 to 1000 Properties Lettings Agency
2014 2 Gold and 1 Silver Lettings Agency of the Year Awards 2014 winners
- GoldLettings Agency of the Year Awards 2014: Best Customer Service Large Lettings Agency
- GoldLettings Agency of the Year Awards 2014: Best South East Lettings Agency (Small)
- SilverLettings Agency of the Year Awards 2014: Best Property Management 501 to 1000 Properties Lettings Agency
2012 2 Gold and 2 Silver Lettings Agency of the Year Awards 2012 winners
- GoldLettings Agency of the Year Awards 2012: Best Customer Service Lettings Agency
- GoldLettings Agency of the Year Awards 2012: Best Lettings Franchise Agency
- SilverLettings Agency of the Year Awards 2012: Best South East Lettings Agency (Small)
- SilverLettings Agency of the Year Awards 2012: Best Training and Development Lettings Agency
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Questions about Streets Ahead
Which Streets Ahead office has the most reviews?
London (4 - 6 Westow Street) has the most, with 1,763 reviews rated 4.7 out of 5, followed by London (25 High Street) with 1,470.
Where are the Streets Ahead offices?
The nine Streets Ahead offices, by town:
- Coulsdon: 148 Brighton Road, Coulsdon, Surrey, CR5 2ND
- Croydon: 219 Lower Addiscombe Road, Croydon, Surrey, CR0 6RB
- Croydon (263 High Street): 263 High Street, Croydon, Surrey, CR0 1QH
- Croydon (936 Brighton Road): 936 Brighton Road, Purley, CR8 2LP, Croydon, CR8 2LP
- London (25 High Street): 25 High Street, London, SE25 6EZ
- London (4 - 6 Westow Street): 4 - 6 Westow Street, Crystal Palace, London, SE19 3AH
- New Homes: 219-221 Lower Addiscombe Road, Addiscombe, Croydon, CR0 6RB, CR0 6RB
- Purley: 936 Brighton Road, Purley, Surrey, CR8 2LP
- Thornton Heath: 737-739 London Road, Thornton Heath, CR7 6AU
Has Streets Ahead won any awards?
Yes. At The British Property Awards 2024 its branches won 2 Gold awards. The group and its branches have also won 15 other industry awards since 2012.
