Trusted Agent profile · Surrey
Verified
★★★★★
6,856 reviews across 9 offices and 4 platforms
Streets Ahead has nine offices, in London (two offices), Croydon (four offices), Thornton Heath, Coulsdon and Purley (Surrey). Together they have 6,856 reviews on four platforms, rated 4.6 out of 5 overall.
5,336
Reviews on Google
All 9 offices
489
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 9 offices
1,029
Reviews on Trustpilot
Business-wide
Streets Ahead's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleBy far the worst estate agents I've ever dealt with. The degree of unprofessionalism they display is horrific and I regret ever renting with them. My partner and I have been renting from the 1st of December and have had nothing but trouble …
5/5
GoogleAlexandra brown, was amazing! She went that extra mile to make sure I was happy with the property I was renting, she also pushed every little thing she could to get us moved in as soon as …
5/5
GoogleIncredible service from Patrick Jones. Thanks for all your responses and quick care! He always maintained a good disposition in answering the doubts that arose with very professionalism. He managed to capture my needs well. Always keeping …
5/5
GoogleJason Paris has worked his socks off to help us buy a property we like and is a real asset to the best and friendliest estate agent in Croydon. …
5/5
GoogleVery late review, as forgot to post! First time buyers Our house purchase process took 10 months to close, this was due to the seller being an absolute nightmare. …
5/5
GoogleShakira is one of the best agents l have dealt with for a long time she is professional courteous and superb at problem solving her attention to detail far out weighs some the awful experiences we have had previously with other Streets …
1/5
GoogleIf I could 0 I would. I came home from work to no heating with the snowy weather, in February. The water pressure was low on the meter so there was no heating or hot water. I called up the water suppliers who stated it was the agency's duty …
5/5
GoogleIt was a privilege to have dealt with Robyne Bonar in the purchase of 5 Torrington Square …
1/5
GoogleTerrible. Do not let through them. They failed to pay the tenants deposit on time (meant to pay to me to register, did not bother, chased them for a week, finally they …
1/5
GoogleI can only assume that the 5 star ratings come from tenants who have only just started to deal with Streets Ahead. Everything was fast paced at the beginning then it all started to fall apart after we moved in to our property, getting worse …
5/5
GoogleMy partner and I have recently purchased a property through Streets Ahead, thanks to Robyn who was our sales progressor and the rest of the team (including Pawel who is very diligent and trustworthy) - the experience was made as smooth as …
5/5
GoogleGreat and professional service. Robyn who was our sales progressor was brilliant. Her work ethic and motivation to get things done was great. She really did, at sometime what was a frustrating time for all parties involved kept the process …
5/5
GoogleFantastic service from Robyne who was our contact during the sale. She was diligent, helpful and professional with a great work ethic. Very pleasant to deal with and and honest when liaising with the vendor. Robyn and Streets Ahead have …
5/5
GoogleFirst class service from start to finish, on selling our house in Davidson Road. Impressed with the way things moved smoothly through the gears, from initial photos by Harley, to Robyn and exchange of contracts.. Marina was very …
5/5
GoogleJust sold my house through Streets Ahead Croydon. Purchased the house 5 years ago with Marina and just sold same house via her! Marina is professional, understanding and efficient. In addition she is a 'people person' and so understands on …
5/5
GoogleFabulous service from Adam at Streets Ahead Coulsdon! Couldn't recommended him enough! …
4/5
GoogleGreat service! Lynsey & Layla worked hard in order to getting us the appartment we wanted in the best of delays, even if we had some bumps on the road towards getting the keys. At the end, they kept the promise and got us in! Would've liked …
5/5
GoogleStreets ahead were recommended to me by a friend and I am so glad I chose them to manage the sale of my mother's house. I am a secondary school teacher and live 150 miles away from where the house is located. Driving up and back takes a …
1/5
FacebookTerrible. Do not let through them. They failed to pay the tenants deposit on time (meant to pay to me to register, did not bother, chased them for a week, finally they did themselves but late) 2nd rent is now a week late and have no idea if it has even been paid by tenant as I haven't heard from them, not very good service for rent collection I expect them to be checking on the day and letting me know if any problems. Obviously it takes a day or 2 to go from one account to another ie streets ahead to me but its been a week. Absolute shame of an agent, wish I had never used them.
1/5
FacebookBeen left in this for around a 1 (been so long lost count) had 10+ property managers who only 1 ever resolved any issues. I have been very patient tenant who has done all the work myself as I don’t like to leave in a untidy messy house. After many phone calls and emails I am still waiting on a response when this ceiling will be fixed, I have 2 children under the age of 10 who have to walk under this to get anywhere in the property. I would never recommend streets ahead as a good company they can’t even keep their staff, never sort out problems only after monies and that’s it.
The number one estate agent that leaves you still with live electrics hanging out the ceiling for months
1/5
TrustpilotDisappointing
Disappointing, they lie about the actual total costs figures to move in. You pay them a holding deposit can't move and then they ignore you despite numerous calls and emails about getting a refund for said property.
5/5
GoogleI would 100% recommend Streets Ahead if you plan on buying or renting a house. Me and my husband were both so stressed about all the small details when finding the perfect house, but thanks to Myles the process was very quick and easy. If you're looking for someone honest, dedicated and smart who will get the job done, I can't recommend Myles highly enough.
5/5
GoogleWow what can I say! All the Streets Ahead staff were helpful and friendly but Diane was assigned as our progressor and, boy, did she progress things!! She kept me fully in the loop at all times, even on her days off or first thing in the morning, she reassured me at all points, she was prompt in her responses and she delivered on her promise for exchange to happen by the end of this month. I know she was doing her job but there’s doing your job and then really going the extra mile. Diane did this...she went the extra two miles to be honest and never fobbed me off or dismissed me. I am really happy that she was our progressor and impressed with the overall service of Streets Ahead. Thank you!
5/5
GoogleI was liaising with Catherine and Diane and both were brilliant. I will definitely be recommending them and they were very helpful in allowing me to visit the property as many times as needed. It was a long procedure due to it being a new property but ladies were lovely to work with and the best I could have asked for.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Streets Ahead and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver and 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Streets Ahead and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2023, 2024.
British Property Awards by year, 2023 to 20242024 2 Gold across two branches The British Property Awards 2024 winners
2023 1 Bronze The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Streets Ahead and its branches won awards at the Lettings Agency of the Year Awards in three years, most recently 2015.
Lettings Agency of the Year winners in three years, the group and its branches: 2012, 2014, 2015.
Lettings Agency of the Year by year, 2012 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold and 1 Silver Lettings Agency of the Year Awards 2014 winners
2012 2 Gold and 2 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Send Streets Ahead a message.
London (4 - 6 Westow Street) has the most, with 1,763 reviews rated 4.7 out of 5, followed by London (25 High Street) with 1,470.
The nine Streets Ahead offices, by town:
Yes. At The British Property Awards 2024 its branches won 2 Gold awards. The group and its branches have also won 15 other industry awards since 2012.
