Streets Ahead estate agents in London, Croydon, Thornton Heath and 2 more

★★★★★ 5/5

Google

We have had a positive experience with streets ahead, especially Lee. He was able to ease the stress of buying/selling by working closely with us in order to provide a first class service. We have and would continue to recommend streets …

Marina · 16 September 2019 · Streets Ahead Coulsdon

★★★★★ 5/5

Google

Very impressed with Kai and Lee at the Coulsdon branch. Kai clearly knew the market and was able to advise on a good marketing strategy which resulted in a large number of viewings and 4 offers within a week. …

Peter · 16 September 2019 · Streets Ahead Coulsdon

★★★★★ 5/5

Google

Our first sale of a house in 48 years... Therefore a little nervous as to how things would happen and develop. Kai and Lee were very helpful, reassuring throughout, and the process worked …

Dennis · 16 September 2019 · Streets Ahead Coulsdon

★★★★★ 5/5

Google

Kai and Lee are friendly and knowledgeable and took time to understand my requirements as buyer, they went the extra mile to get to know our family and assisted in a search for a new home. Kai has great strengths in sales and creating …

Natalie · 16 September 2019 · Streets Ahead Coulsdon

★★★★★ 1/5

Google

Rating only, no written review.

Daniel · 12 September 2019 · Streets Ahead Croydon

★★★★★ 5/5

Google

As a first time buyer I was nervous about my search and having a bad experience with other agents made it even worse. Thanks to Pawel and his colleagues the search become very pleasant experience

Hazan · 5 September 2019 · Streets Ahead Croydon

★★★★★ 5/5

Google

great streets ahead service! my finder Myles was awesome in helping me find a brand new building and i moved in a week thanks to Zeenat. Thank you!

Hiroki · 3 September 2019 · Streets Ahead Croydon (263 High Street)

★★★★★ 1/5

Trustpilot

Misleading, time wasting, careless people!

Deceitful, time wasting, careless people. You will lose money regardless being a buyer or seller. Just avoid them.# IntroductionIn the beginning, everything look it was on my side, except the time frame, so from the start I clearly communicated to each party that time is crucial. From the agency they said that everything will be straight forward and fast. Because I trusted them, I ended up losing 6 months of my life, £600 direct money loss (bank, solicitor fees) and thousands of pounds or indirect costs (rent renewal and accompanied expenses) cost that could be otherwise harnesses for paying mortgage installments.# Involved parties + Street Ahead = Danny Midani, Salma Ashfaq, Zena Beri+ Sellers Solicitor = Tollers Solicitors - Kassilyn Carry + My solicitor = Ronald Fletcher Baker LLP - Pinar Demir+ HML Croydon - property management company + NSQ development Wandle Park Croydon # StoryI had a first viewing of the 3rd Floor Palladian Court, 3 Cabot Close property on 20. April. Upon viewing, I immediately made offer without negotiation the equal to amount displayed on the Right Move site £300K. Agent Selma who was showing me flat even advised me to try with lower offer £290K and see what happens. I replied that I do not need to negotiate as long as I know that everything is ok with property legally and any other way, and that we can close this transaction quickly! At that point, she said that property is chain-free and that owner who is in China, wants to do the same. Also, she mentioned, that usually takes from 4-6 weeks to complete a legal paperwork.At this point I knew my I will have guests coming to London I needed to accommodate, so if transaction is done in normal timeframe everything will be ok. For me timeframe was crucial. As I got agent's confirmation that everything will be ok by asking multiple time, I thought I could count on it. But ... As during first viewing I have noticed that electricity is not working, oddly except in toilet, naturally I asked to check what is going on. Together we have tried to push some switches but without luck. From there, series of issues started.As I need to initiate process with the bank (mortgage), first thing I need to know is that everything is functionally working in the property. I repeatedly asking them about electricity and each time they promised that they will arrange something. How complicated can it be? Maybe 30min to 1h check with person who know things around electricity? One would think that this will be solved quickly, but no! Instead sending someone to fix electricity, there was a long chain of completely useless emails and conversation just there to waste time. At this point senior manager Danny come to the scene, with his long explanations...You probably seen type of people, who, when you give them 5 minutes task, they start talking for hours without doing it. They speak a lot of words, but without content, in the process wasting a huge amount of your time, well, that is Danny. If they do not do task, they will send you next few hundred words with excuse from the plethora of their usual excuses. In normal companies’ people get fired for not accomplishing something in time, but not in Streets Ahead, there time wasters thrive.At this point I have already paid for Bank searches and I am waiting agency to confirm electricity as I need to initiate solicitor searches which will cost even more money. So, as I already paid bank, logically I do not want to pay/lose even more without knowing is there a some structural/legal issue which will cause me a headache later. Only at the point when I said that if they do not confirm that electricity is working and by setting deadline saying I will pull out - they went there and done what was necessary.I got confirmation on 8 May with video on WhatsUp followed by my inspection on Saturday. Three weeks (3 weeks) for simple 30-minute task!!! First red flag I missed.Think about it, if it was a top-up meter issue, it is only £5, to check. Their excuse was “seller is in China”, which subsequently become their favorite excuse. Let’s do a bit of reasoning, even if client lived on a planet Pluto it would take around 6 hours for message to get to Pluto and another 6 hours to get back response +- time to read so let say maximum 24hrs. How did they manage to waste 3 weeks is beyond me?Is this issue with electricity agency’s responsibility or seller's? Well, if you would get ~£15K from property sale on account of commission would you spend £5 for your troubles? No, they choose to waste my time...From those, promised 4-6 weeks and smooth ride mentioned at first viewing, they already wasted half of that time. That should have given me enough information to release with whom I am trying to do transaction and to stop working with them. But I again trusted everything will be ok and continued.Next red flag I missed at the beginning, was that they were offering their own solicitor to be mine solicitor. When agency do this - run away and do not look back. Effectively what this means is that they will turn blind eye on all irregular things, later on you will end up with property full of issues paying significantly more than you bargain for. I had lucky that Ronald Fletcher Baker solicitor noticed those issues at the beginning.Pinar sent initial list of issue out of which there was waiting for Management Company pack, missing clear service charges account and ground rent statements, even that seller's lease and title have not been registered on the freeholder’s title in the Land Registry! After this initial list this list just grew longer.On Jun 6 (week 7) after it was obvious that things are not going desired way Zena (Street's Ahead Sales Progressor) sent me mail with following content Streets Ahead "Please could you let me have your financial advisors name, number and email. Your mortgage offer is not in with your solicitor". This is a massive red flag, at this point mortgage offer was already in hands of my solicitor long time ago sent by the bank. As I have found and instructed solicitor through the Halifax bank's portal. Even, if offer was not with the solicitor, my solicitor is only person who should have these details, and if something was missing, as it is my solicitor, they should communicate those to me directly. I asked people at the bank and they confirmed that no one except myself and my solicitor should have that information.On 2 Jul, (week 11) I asked for small price revision to reduce some of the cost I suffered. Danny said that if do that any further price changes will not be available. I agreed, and I clearly communicated that next good date for contract exchange is end of July which gives additional 4 weeks and that cut of date is mid-August.At this point Danny wrote I quote: "I can assure you that I have taken charge of this file and I am constantly on it", from there what should have been days turned to weeks. I was getting less and less updates.On 16th of Aug (week 17) as I set in deadline I pulled out from this transaction, last email I got from my solicitor (19 Aug) I could see that 7 things are still outstanding: one of those all the way from 30th May 2019, and six things from 23rd July 2019 nothing solved.Before pulling out I asked Danny for seller's contact, as I wanted to include her in the loop and check whether she can push thing with her solicitor, but as that was with Danny, except initial response "I will check..." nothing happen.Till the end, Danny was blaming Management Company and fact that seller is in China. Location as mentioned is not the issue, and regarding Management Company, if that is true, then all HML/NSQ properties in Wandle Park area have the same issue, and maybe you should think twice before starting process.I blame Street Ahead for misleading and lying, even after pulling out, they trying to convince me that seller is willing to exchange contract next week, regardless of the fact, that those decisions were not in their hands they continued lying. To remind you there were 7 outstanding unresolved things, and they have not had any control over it. Instead of letting go, they will try to keep you regardless making constant damage and loss of money. They get huge commissions for selling property, but they don't do anything for you. When someone says I am constantly on the case I expect that he will try to on daily bases check progress, and remind and budge people to finish their part, that has not happened. They had many opportunities to say this is not going fast or smoothly, or apologise, and I would have gone searching for another property.But they never done that, even after I pulled out they keep repeating the same story.When process is very slow, bank will expire your current mortgage offer, and there is a chance you will get worse terms. Any change in your circumstances (work, living, health ...) or things you cannot control (Brexit, tax legislation ...) can also impact you loosing current mortgage terms, which can later impact your ability to repay the mortgage. So, timing is crucial.At the end, it seems that Street Ahead agents think that writing capital words to emphasize thing is way to speak to clients and that repeating "we were polite" will make everything better.Be careful, polite crook is still crook, and politeness in this case is not a good thing, it is the way how they misled you. Wolf in the sheep skin - as someone described it before me on TrustPilot. If I missed all red flags you do not have to, be smart and learn from my mistakes especially if you are first time buyer and avoid Street Ahead agency at all costs.

Aleksandar · 2 September 2019 · Streets Ahead Thornton Heath

★★★★★ 5/5

Google

My experience with Streets Ahead was very good. George Barnes was very patient with me, responsive, on time and helpful. Once my application was confirmed, Zeenat Malik took over and arranged the rest. I am very happy with my new flat and everything went smoothly. Hopefully the rest of my living here will be just as smooth.

Shirin · 27 August 2019 · Streets Ahead Croydon

★★★★★ 5/5

Google

Absolutely recommend the Addiscombe branch. Pawel has been a huge help to us during our search and I strongly recommend him. Very understanding and helpful! Thank you for making this a much smoother (and nicer) process than expected.

Rose · 27 August 2019 · Streets Ahead Croydon

★★★★★ 1/5

Google

canceling viewings last minute. Giving wrong information about the ad

Szzz · 24 August 2019 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Just wanted to say a massive thank you to Gemma and Natalie! I brought my first investment flat through Gemma who was superb through out, as it was my first time In doing this I was a little unsure with the whole rental process but Natalie made it seem easy and both utterly brilliant x

Hannah · 4 August 2019 · Streets Ahead Purley

★★★★★ 5/5

Google

Latifa. I needed to sell my house and dealt with Sedat who has been excellent throughout the whole transition, very helpful and great communication. Of course I recommend Sedat to everyone I know in need of his services.

LATIFA · 30 July 2019 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

The service so far has been great with the sale having been agreed and conveyancing progressing.

Shabry · 30 July 2019 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Sedat from Street Ahead has shown outstanding professionalism. His calm attitude has removed any stress in the process of buying an apartment from him and he has excellent with his negotiating talent. Thank you so much Sedat.

Anne-Marie · 30 July 2019 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

We rented a property through Streets Ahead and was the best decision I had mad. Previously dealing with estate absents was always problematic but Jacob and Patrick made this process very easy for me! Very professional and assisted me throughout the move even after I’d moved in! Great company, I would recommend!

P · 30 July 2019 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

I would like to say a big thank you to Street Ahead. From day 1 they been fantastic. A special mention to Sedat who started off with our sale. Always professional, know what's it's talking about. Always positive. Never been let down by any of them. And a big thank you to Selma, for all your searches and visit. Always been professional with client on visit. I defenitley recommend anyone to use this estate agent in South Norwood. You won't regret at all.

Djie · 30 July 2019 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

The lettings staff in Streets Ahead are fantastic. You don't have to chase or remind them and the do an excellent error free job. I'd been wasting a lot of time with two other agencies prior to working with Streets Ahead and quite honestly they are brilliant, down to earth and they do their job well. Streets ahead will be first choice for me in the future, without a doubt.

Natalie · 30 July 2019 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Lewis was great, very clear, concise and followed up very promptly. Smoothest process I have yet to experience for finding a property.

A · 30 July 2019 · Streets Ahead Purley

★★★★★ 5/5

Google

Great experience with Gerald of Streets Ahead in Purley - we was efficient and very communicative. Only showed us places in our price range, which is highly appreciated, as I'm always put off when it feels like the estate agent hasn't listened, or respected your price range. We think we've found our dream flat!

Lauren · 30 July 2019 · Streets Ahead Purley

★★★★★ 5/5

Google

We had a very good service from Gerald from Streets ahead today. He was very enthusiastic and motivated to get us moved and willing to work hard to meet our requirements. Well done Gerald!

François · 30 July 2019 · Streets Ahead Purley

★★★★★ 5/5

Google

Streets ahead were recommended to me and I have been very happy with their help in letting out my flat within a week. George and Layla are both passionate, practical and professional in their help and guidance, and very friendly. Communication has been super-fast and everything was completed without any headaches or surprises, with minimal input from me. Even more impressive is that I was out of the country when they found tenants. But all paperwork was completed electronically and they took care of everything. Thank you so much and very happy to have you as my managing agents! - James

James · 30 July 2019 · Streets Ahead Purley

★★★★★ 1/5

Google

absolutely appaling customer service and not to be trusted looked at a property through streets ahead purlley no 43 foxley lane purley to rent from a asian lady called tia and her solicitor husband through the agents cut along story short let agreed move in date agreed landlady keeps changing mind absolitely discusting lady keeps back tracking and keeps changing mind never met such a hortible woman and agent who dont know how to neogotiate letting manager laura griffits and lettings neogotiator jodie lawson totally unprofesional and dont know what thete doing lack of experience please stay away from them arranged removal and had to cancel last minute great website rubbish service levels absolutely discusting experience

Sam · 30 July 2019 · Streets Ahead Purley

★★★★★ 4/5

Google

The team was very helpful and friendly, from viewings to completion. Very kind and polite staff, mindful of our needs and at no point did it feel very 'salesy' unlike other EAs. 100% would recommend.

Mitalee · 30 July 2019 · Streets Ahead Purley