★★★★★ 5/5
GoogleI recently bought a wonderful flat close to the Village. Kerry and Peter at Stonebridge were available at every stage to walk me through the process, even at the point when I was in danger of being gazumped at the last minute. Stonebridge turned what for most residential customers will be a highly stressful experience into a manageable enterprise, and I am extremely grateful for their experience, professionalism and accessibility. Their local knowledge also proved fantastically useful right from the start of my search. Good work guys!
LT · 27 August 2020 · Stonebridge and Co
Agent replied · 26 August 2024
Thank you for your kind review Dr David, wishing you all the best in your new home!
★★★★★ 1/5
GoogleIf I could give -1 I would.
Purchased March 2019. Unfinished garden, bifold doors that wouldn’t close or lock to be told, we’ll get to that at some point, this is my home security. Someone came out scraped a bit of metal off the bottom and said he’d arrange to come back....still waiting. Bath that sunk on first fill and that was only 10cm deep, so couldn’t have a bath, bath now been ‘propped up’ underneath with a piece of wood! Kitchen doors scratched and they send a plastic surgeon (jokes aside..) to fix he sprayed it with a matte colour and they’re gloss, and a different colour, came back a second time and made it look worse. Waiting on new doors to be fitted they mailed me to say they were here at the beginning of July, I booked a day off work to be there, maintenance just turned up and asked if I had the doors! To now be told they haven’t been delivered despite being told they had arrived, a wasted day and now will have to arrange again. No email correspondence or call from them whatsoever. The only reason I have 1 star is because the house and area is nice, some faults are expected with new builds but once you have bought with Stonebridge they do not care about any level of customer service. They even out the phone down on you and tell you they don’t want to talk to you. I asked to speak to the person dealing with maintenance and repair for the service charge as she ‘Sharon’ said they don’t speak to customers!! What the hell kind of business are you running? You are junior school age average customer care. And for the record the maintenance and repair that you are supposed to pay monthly for....there is none, no care, no maintenance no repair but the management fees are twice in excess of any costs to for such. I was told by Sharon to ring a company I have no knowledge of to sort my own fees, how can I do this? I was told by Sharon that I’ve bought now and that’s care done with...it is only July, 4 months since my purchase and I feel absolutely let down. I was told by Sharon they’d send me a bill before the year starts and I’d probably have to pay more for missing this years as their new year (the repair company) starts January. This is mismanagement all round. A disgrace of a company, lack of ethical responsibility and lack of business structure other than sell sell sell for maximum profit. Don’t buy with these. I was warned and did not take the advice, don’t you, go somewhere else.
Vicki · 25 March 2020 · Stonebridge Homes Deepcar
★★★★★ 5/5
GoogleKerry and her team provided a great service! Very quick and responsive.
Professional and friendly at all times!
Highly recommend them!
Joshua · 12 January 2020 · Stonebridge and Co
★★★★★ 5/5
GoogleRating only, no written review.
Onisim · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleQuality and professional service by Joel and the team
Milos · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleHad a good experience with this company. Everything was fine.
Matvey · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleVery professional Agency where people actually care about their Clients. Thank you for your support.
Emilia · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleWonderful service from start to finish. Helpful, informative and kept me constantly updated on progress. Would highly recommend
Ziz · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleJoel has been extremely helpful, friendly and efficient - I highly recommend Stonebridge & co.
Alex · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleHave been really impressed by Joel’s responsiveness and professionalism
Has been very thorough with all our admin too. Would recommend
Conor · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleStonebridge &Co were professional and personable throughout our property search, wish all estate agents were this great to work with!
Jess · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleJoel was great to communicate with the whole process. Very hardworking and prompt with replying. Very easy communication .
Tommy · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleHad a great experience overall with Stonebridge & Co. Joel was really nice and helped me out finding the cool studio I'm in right now. Definitely would recommend!
Caio · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleTeam have been an absolute pleasure to deal with. Flawless and easy process as a new tenant. Highly recommend. Thanks again Joel.
Te · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleHighly recommend Joel in lettings at Stonebridge & Co. Fantastic service, good communication, very responsive to all matters, easy to deal with, competitive rates and managed to let out our property within 48 hours of appointment!
Ed · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleVery nice treatment from Joel and the folks at Stonebridge. Showed us a few nice apartments, was very friendly and professional and gave us a hand with the landlord during the next proceedings.
Jaime · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleVery friendly and professional team - Lettings (Joel) and Sales (Peter, Claire & Kerry). Not your usual estate agent. Would definitely use them every time we want to get a ppty on the market. Top notch!
Bee · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleStonebridge and Co have been great to work with while moving homes this month. Joel is very knowledge, accessible and I would recommend them to anyone seeking an estate agency.
T · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleWould highly recommend Stonebridge & Co. Joel is especially great, and got our offer sent out and accepted within a couple of hours of viewing the property. He was really helpful and knowledgable about the process and getting everything moving.
Abbie · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleUsed Joel to move into and now a few years later lease my flat. Both times he's been professional, very efficient and honest. All round good guy and great service.
Leila · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleFiona took us through what could be quite a stressful venture very un-stressfully! Her confidence and clarity was much appreciated. A great standard of care and professionality was given throughout, and I always felt supported and looked after going through this process. Thank you Stonebridge & Co!
Esme · 28 August 2019 · Stonebridge and Co
Agent replied · 26 August 2024
Thanks for the great feedback Esme - Fi is getting a big pat on the back!
★★★★★ 5/5
GoogleUsed Peter James to help us with our property search. Fantastic personal service and a refreshing approach. Much better than dealing with a corporate. I’d definitely recommend. We’re so happy in our new home. Thanks Stonebridge and Co.
Melanie · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleA great experience all round! Everyone at Stonebridge was incredibly knowledgable and friendly. Joel who dealt with us was always on hand to answer questions and made our move painless. I highly recommend Stonebridge & Co.
Emily · 28 August 2019 · Stonebridge and Co
★★★★★ 5/5
GoogleClaire and Fiona were fantastic. They were very accommodating for us and helped the process of moving go extremely smoothly. We're very happy working with them and would use them again.
The · 28 August 2019 · Stonebridge and Co
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