Stephenson Browne estate agents in Alsager, Newcastle Under Lyme, Congleton and 1 more

★★★★★ 1/5

Trustpilot

Issues with rentals

We live in a small cul de sac where three houses have been rented out by this shoddy company. Needless to say all three tenants are causing issues in the street and SB are completely and utterly disinterested. Yes they have been contacted by me and others. I am not writing this review for any other reason than to say that if you’re a landlord you cannot trust Alsager branch to manage your property correctly because due to their inaction there’s a real divide opening up on this street. I plan to sell next year but guess what these guys won’t get a look in based upon my experience and the other reviews on here.

Brew · 5 September 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

Kelly made it simple from day 1. Friendly and went out of her way to meet us at the property. Louise was also helpful and nothing seemed to be any trouble. hassle free move and they made everything easy for us.

James · 24 August 2024 · Stephenson Browne Congleton

★★★★★ 5/5

Google

A good overall house purchasing experience.

Poppy · 21 August 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

Rating only, no written review.

Phil · 18 August 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

My experience with Stephenson Browne has been brilliant. In particular Sharon in the Newcastle-under-Lyme branch who dealt with my tenancy from the application process to moving in. Sharon was attentive, friendly, understanding and provided a fantastic service.

Emma · 10 August 2024 · Stephenson Browne Newcastle Under Lyme

★★★★★ 5/5

Google

Sharon Warrender is the best estate agent I have dealt with, ever.

Phil · 27 July 2024 · Stephenson Browne Newcastle Under Lyme

★★★★★ 4/5

Google

Rating only, no written review.

Neil · 26 July 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

good presentation of property and woked tirelessly to sell the property and kept us informed of appointments and progress.

Mick · 26 July 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

This is my first time renting a property and the process of letting has flown by with ease thanks to the support and information Stephenson Browne have provided.

Megan · 25 July 2024 · Stephenson Browne Newcastle Under Lyme

★★★★★ 5/5

Google

Having recently moved management of a rental property to Stephenson Browne, Sarah & Sharon have been fantastic in finding a new tenant quickly and in a very professional manner. Nothing is too much trouble and the communication throughout has been exceptional, there were some repairs needed before the new tenant moved in and these have been dealt with very swiftly. Thank you so much for making things so painless!

Nathan · 25 July 2024 · Stephenson Browne Newcastle Under Lyme

★★★★★ 5/5

Google

Natasha was warm and welcoming when I went into branch to list the property and was very professional booking our appointment for the photographs etc and kept us updated when our property would go on the website. Ellie kept us up to date with viewings and offers and was very professional and helpful

Susan · 25 July 2024 · Stephenson Browne Congleton

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!

AVOID AT ALL COSTS!!! I have had dealings with the lettings arm of the business and we have had extremely poor service. The staff are rude, abrupt, very unhelpful and unprofessional!!

Andrew · 4 July 2024 · Stephenson Browne Newcastle Under Lyme

★★★★★ 5/5

Google

We found Stephenson Browne to be very easy to deal with, nothing was too much trouble and they always responded to queries promptly and tried to help where they could. Pam and Maria were brilliant with arranging viewings and helping us get our sale and Cathy the sales progresser was amazing at getting our sale through and dealing with things our solicitors should have done. We would recommend Stephenson Browne to anyone who is looking to sell their property and would definitely use them again ourselves if needed.

Sarah · 26 June 2024 · Stephenson Browne Newcastle Under Lyme

★★★★★ 5/5

Google

All the staff at SB Alsager couldn't be more helpful. Friendly professional people. I would recommend them to anyone wanting a property.

Trish · 26 June 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

Brilliant team where everyone was helpful, friendly and professional. We were kept in the loop during the whole selling process. Would highly recommend Stephenson Browne in Alsager.

Debbie · 26 June 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

Ellie and Cathy have been so helpful throughout the process of buying my house. They both kept me updated and reassured throughout the whole thing. I would 1000% recommend Stephenson Browne. As a first time buyer they made everything easy and I felt like there were no stupid questions and were happy to help. As a bonus, they have a fantastic sense of humour which is sometimes needed throughout this process. Thank you for all your help!

Alice · 25 June 2024 · Stephenson Browne Congleton

★★★★★ 4/5

Trustpilot

Newcastle - u - lyme branch

cant say I'm surprised by the bad reviews of the Crewe branch I visited once and can see why people have written the bad reviews but this is about the Newcastle branch and to be honest cant speak highly enough of the team, I got exactly the asking price and plenty of viewings. If I had to say anything negative ( and I don't ) its that once a offer is accepted it is moved to another person in another branch in this case Crewe and/or Sandbach which meant depending on email if you cant through on the phone whereas if it had stayed in the Newcastle branch it would have made life easier

Gareth · 24 June 2024 · Stephenson Browne Newcastle Under Lyme

★★★★★ 5/5

Google

Rating only, no written review.

Hos · 21 June 2024 · Stephenson Browne Newcastle Under Lyme

★★★★★ 1/5

Trustpilot

They gave my personal details to their…

They gave my personal details to their legal team without asking for my consent. GDPR breach right there. There legal team got in contact with me and tried to push their conveyancing services on me. When I told them I wasn't interested, the gentleman on the phone turned hostile and hung up abruptly. I cancelled all house viewings with them after this. Get that dog back on its chain, or you'll lose all of your business.

James · 18 June 2024 · Stephenson Browne Newcastle Under Lyme

★★★★★ 5/5

Google

We found Stephenson Browne to be very easy to deal with, nothing was too much trouble and they always responded to queries promptly and tried to help where they could. Pam and Maria were brilliant with arranging viewings and helping us get our sale and Cathy the sales progresser was amazing at getting our sale through and dealing with things our solicitors should have done. We would recommend Stephenson Browne to anyone who is looking to sell their property and would definitely use them again ourselves if needed.

Sarah · 14 June 2024 · Stephenson Browne Newcastle Under Lyme

★★★★★ 5/5

Google

Rating only, no written review.

Philip · 27 May 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

Rating only, no written review.

Helen · 27 May 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

Excellent Experience

Karen · 27 May 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

Really happy with communication- always a great experience

Fran · 27 May 2024 · Stephenson Browne Alsager