Stephenson Browne Congleton reviews

★★★★★ 5/5

Google

Well this will be the easiest review I will ever complete as Stephenson Browne made the selling of our property somewhat less stressful and any problems that did arise were dealt with swiftly and in a timely manner. As a first time seller Stephenson and Browne guided me through the process from day one to the very end. Their response to emails was second to none no chasing up for updates. Response was same day or even within the hour. Would I recommend Stephenson Browne without hesitation special mention to Ellie Forrester, Toria Mallaburn, Natasha Walther and Samantha Stone. All of you were friendly, honest and professional throughout, Samantha was especially outstanding dealing with the completion of the sale I look forward to working with you all in the future should I need to buy or sell my property.

Karl · 18 September 2025

★★★★★ 5/5

Google

Kelly was fantastic. She understood that our home was not your standard beige box and marketed it well to appeal to tenants that would treat it with respect. We've met the tenant and they seem lovely. The process was swift, straightforward and Kelly was always available to talk us through and questions we had.

Karen · 15 September 2025

★★★★★ 5/5

Google

Natasha was warm and welcoming when I went into branch to list the property and was very professional booking our appointment for the photographs etc and kept us updated when our property would go on the website. Ellie kept us up to date with viewings and offers and was very professional and helpful

Susan · 25 July 2024

★★★★★ 5/5

Google

I had an excellent experience with StephensonBrowne. They made the entire process of selling my house seamless and stress-free. They were incredibly organized, kept me updated at every stage, and always responded promptly to any questions I had. Their professionalism and dedication truly stood out. I highly recommend Stephenson Browne.

Hossam · 17 February 2026

★★★★★ 5/5

Google

If I could give more than 5 stars I would. Kelly is outstanding, the attention to detail is superb and the customer service and communication, top notch!

Jayne · 22 April 2025

★★★★★ 5/5

Google

I have never dealt with Stephenson Brown previously and as an established estate agent myself within Cheshire, I was very impressed!! Being in the business yourself you can still need it all breaking down for you and Stephenson Brown have been very supportive throughout the process thus far!! Particular mention must be made to Toria Mallaburn who is an absolute credit to the company, a calming influence who is extremely hardworking going above and beyond!!

Daniel · 10 April 2025

★★★★★ 5/5

Google

Kelly made it simple from day 1. Friendly and went out of her way to meet us at the property. Louise was also helpful and nothing seemed to be any trouble. hassle free move and they made everything easy for us.

James · 24 August 2024

★★★★★ 5/5

Google

The team is amazing. Great communication. Friendly and understanding. They work hard to get a good outcome. Conscientious, great integrity, and went above and beyond. They helped with the tenant leaving to get viewings done early. As we live a few miles away it was comforting knowing they were close to the property and actively helping. Without a doubt, I would use them again. We could not ask for more. Happy days!

Mark · 18 April 2025

★★★★★ 5/5

Google

Everything you could wish for in an estate agent and more! The team are extremely knowledgeable and have a professional yet friendly approach. Always excellent communication providing regular updates and always available to answer any queries I may have.

Elaine · 17 February 2026

★★★★★ 5/5

Google

We can’t thank Ellie and Tasha enough! We have had the most straightforward, stress- free process in selling our house. From start to finish the team have been amazing and we would definitely recommend using them! Thanks so much again, Jemma & Joe xxx

Jemma · 18 April 2024

★★★★★ 1/5

Trustpilot

Slumlords and Agents…

We have rented a property from them for just over 4 years now. We were promised prior to moving in that all the weeding in the back garden would be done and the house would be thoroughly cleaned. Also that after 6 months the carpet in the hall, stairs and landing would be replaced, neither were done. When we got the keys and came to the property to move in, the house smelt terrible, complained at the time, nothing was done. The en-suite has always leaked and never been repaired/replaced properly, this also led to mold under the carpet of the adjoining bedroom where are kids were sleeping. We found this out because we replaced the carpet at our own expense in that room due to the smell in there. Again this was reported and nothing was done, I don't think it was even acknowledged. There is damage to the front door, which lets in a draft, again nothing was done. That is just a small snippet of the issues. The central heating, windows, doors, kitchen, bathrooms are all original from when the house was built almost 30 years ago. They tried to increase the rent a couple of months ago, which we disputed legally via tribunal. We advised that if the jobs were done and the house was up to standard we wouldn't mind paying the increase, we even offered the landlady and estate agent to come round, so they could see the issues and come to a resolution. This was not acknowledged and we have heard nothing since. Fast forward to today and we are served with a section 21 notice. The landlady/estate agent has no interest in doing the jobs to the property, and do not care about the tenants. We have never missed a rent payment, and other than the jobs that need doing we have never had any issues or been a problem. They treat people like dirt and think that you are below them.

Rymo · 5 January 2024

★★★★★ 5/5

Google

from start to finish Kelly made the process easier than expected.

Mark · 18 July 2025

★★★★★ 1/5

Trustpilot

Poor communication and very little action

Our house purchase has STILL not been completed. There is a VITAL issue regarding land registry, which seems to be ignored or downplayed by both SB and the vendors solicitor. Communication has been and continues to be poor, the same question asked repeatedly; will we exchange and complete before the land registry issue is resolved? NO! I have moved house a number of times in my life and recognise that house moves take time and not all go smoothly, but this is my worst experience! That is taking into consideration that a decade ago I moved back north from London, having to coordinate everything, including a 2 day removal. Thankfully the estate agent in Biddulph stayed open until I could collect the keys and they were very helpful. Matt has helped when Margret has been unavailable and whilst I recognise they are only passing on information given to them by the vendor and or their solicitor, much of this communication is either unclear or later proven to be false. I have sent several emails spelling out what is needed and asking for assistance in passing information over and or obtaining information and action. I might as well have just opened the window and shouted it into the breeze. I write this review STILL waiting for this matter to be resolved so that we could complete our purchase and move in. OUR buyer is champing at the bit and HER buyer is desperate to move before Christmas. ALL now frustrated because of failures between SB and the vendors solicitor. As another reviewer said; SHAME on you!

DP · 12 December 2023

★★★★★ 5/5

Google

From the get go S&B have been amazing. Tasha and Ellie were both always friendly and helpful. Tasha was my main point of contact, and she took so much of the stress of moving away for me with her professional manner and quick problem solving skills. I can't thank you enough!

Ellen · 18 April 2023

★★★★★ 5/5

Google

Ellie and Cathy have been so helpful throughout the process of buying my house. They both kept me updated and reassured throughout the whole thing. I would 1000% recommend Stephenson Browne. As a first time buyer they made everything easy and I felt like there were no stupid questions and were happy to help. As a bonus, they have a fantastic sense of humour which is sometimes needed throughout this process. Thank you for all your help!

Alice · 25 June 2024

★★★★★ 5/5

Trustpilot

All of the team are consistently AWESOME!

All of the team are consistently lovely, professional, and incredibly helpful. I have had the pleasure of working with Stephenson Browne for over 20 years, and throughout that time their service has never wavered. Even after two decades, I remain genuinely delighted with the support, dedication, and professionalism they provide. Their ability to maintain such high standards year after year is truly commendable and a testament to the strength of their team.

Tracy · 28 August 2025

★★★★★ 2/5

Trustpilot

Easy money

The major work when using a letting agent is when tenants move in or out. This was done very poorly, several contacts in the office were not communicating and simply tasks either done poorly or not at all. i will not be using them again

Chris · 1 April 2026

★★★★★ 5/5

Google

Many thanks to Ellie, Natasha and the team for helping us buy our first home. The service was so helpful and supportive :)

Elizabeth · 18 April 2024

★★★★★ 5/5

Google

We can't thank the team at Stephenson Brown enough! The staff went above and beyond for us. We would highly recommend them and we will definitely be returning customers in the future. Their help and communication throughout was brilliant. Selling a property can be such a stressful time but having the support from the team throughout the process made things so much easier for us, they really couldn't do enough for us.

Georgina · 22 March 2024

★★★★★ 5/5

Google

I recently purchased a property through Stephenson Browne in Congleton. The service from Craig, Natasha, Ellie and Louisa was faultless, at time the transaction was a little sensitive, however, the teams pragnatic approach resolved any …

Stefan · 18 April 2023

★★★★★ 1/5

Trustpilot

Run by absolute idiots

Run by absolute idiots. Had me waiting at a property for over an hour, only to find no one way heading over. Use someone decent guys

Paul · 17 July 2026

★★★★★ 5/5

Google

Sold our house using Stephenson Browne, we dealt mainly with Ellie but also had dealings with Natasha and Craig. All were incredibly helpful, proactive and communication was 10/10. …

Sean · 18 April 2023

★★★★★ 1/5

Trustpilot

Rented an apartment for 4 years manged…

Rented an apartment for 4 years manged by SB for the last 2 years. They do inspections every 6 months, never any issues on the reports.

Andrew · 27 May 2026

★★★★★ 1/5

Trustpilot

Complain about anything and be prepared…

Complain about anything and be prepared for a s21. As others have mentioned, they look down their noses and expect you to drop everything with little notice. Even my dad’s funeral wasn’t a reason to cancel an inspection, also note I had lived there nearly 4 years. Note for ladies, some seriously creepy contractors that like to proposition you even with kids around. Best thing they did was give a s21 as I now have a permanent home in a better location and without having to deal with these slumlords.

Claire · 10 October 2024