Stephenson Browne Congleton reviews

★★★★★ 1/5

Trustpilot

we have lived in same property for 4…

we have lived in same property for 4 and a half years originally let through Timothy Brown then taken over years later by Stephenson browne they have to be the worst company i have ever known in all my years of owning and renting properties the first thing they do when taking over is get landlords to put rent up then they come round and look down there nose at you because you choose to rent they have repair people who when they ring you up expect you to drop everything and be prepaired to be at there beck and call and god forbid you work.

Simon · 8 September 2024

★★★★★ 5/5

Google

Absolutely fantastic service! We enquired about another property initially but that one had unfortunately gone however Ellie recommended a new property straight away and sent me the details that afternoon. She’s been the most informative and friendly estate agent I have ever dealt with - we could always contact her via email or phone. I wouldn’t pick any other estate agent in congleton to either sell or buy a property through.

James · 24 October 2022

★★★★★ 5/5

Google

Stephenson Browne were responsive and supportive throughout the process and I really can't fault them. The service was excellent from start to finish and they changed my perceptions of using an estate agent.

Paula · 22 December 2024

★★★★★ 1/5

Trustpilot

They gave my personal details to their…

They gave my personal details to their legal team without asking for my consent. GDPR breach right there. There legal team got in contact with me and tried to push their conveyancing services on me. When I told them I wasn't interested, the gentleman on the phone turned hostile and hung up abruptly. I cancelled all house viewings with them after this. Get that dog back on its chain, or you'll lose all of your business.

James · 18 June 2024

★★★★★ 5/5

Google

We highly recommend the Stephenson Browne team, The whole team were fantastic all the way though our selling process. We have used several estate agents in our town and they win hands down. Every member of the team were brilliant at keep keeping us up to date on progress, we really are very happy customers.

Emma · 24 October 2023

★★★★★ 5/5

Facebook

What a fantastic estate agent!! Can’t fault you guys at all, lovely and friendly and kept us informed with the purchase of our new home. very friendly service and kept us up to date at every stage of the process, and the staff were so lovely when we collected the keys from the office. Thank you so much for everything. We are loving the new house. 🏡❤️

Dan · 26 May 2022

★★★★★ 2/5

Trustpilot

Disappointing experience overall

I had a disappointing experience with Stephenson Browne during the sale of my property.

Black · 30 March 2026

★★★★★ 5/5

Google

I am more than happy to recommend Stephenson Browne Congleton. I was very impressed with the team's communication throughout the whole selling process; I was kept up-to-date at every stage. In addition, the team's approach was spot-on with …

Jane · 18 April 2024

★★★★★ 5/5

Google

An outstanding service by Stephenson Browne on the sale of my house. I cannot thank, Natasha, Ellie & Cathy enough for their constant support and professionalism throughout a difficult transaction. I would not hesitate to recommend the team.

Lili-Mai · 22 March 2024

★★★★★ 5/5

Google

Professional and friendly. Would highly recommend.

Rachael · 9 April 2025

★★★★★ 1/5

Trustpilot

Do not recommended

I spoke to the Newcastle branch about a property and they arranged a viewing for me. They promised to send a confirmation email to me but I haven't received it. At the day the viewing was arraged, I called them and they said the house has been sold. Zero communication, poor service.

Mihaly · 21 September 2024

★★★★★ 5/5

Trustpilot

Great company bought my first house…

Great company bought my first house from them. They did constant chasing threw the process to find out were the sale was. Jack and Denes were very helpful

1 · 2 August 2022

★★★★★ 5/5

Google

Excellent service and communication, I would have no hesitation in using this agency to sell your property.

Michelle · 22 March 2024

★★★★★ 5/5

Google

Just purchased a house in Congleton. Natasha helped all the way. Contacting sellers, solicitors, building surveyors and other agencies. We could not ask for more. Kept the process going and not stalling. Thank you.

Liz · 24 October 2022

★★★★★ 5/5

Google

I cannot speak highly enough of the superb service by Natasha and Ellie at the Congleton branch of Stephenson Browne. So supportive throughout the sale. Thank you

Jayne · 24 October 2022

★★★★★ 5/5

Google

Very professional service. Friendly and knowledgeable.

Ann · 18 April 2024

★★★★★ 5/5

Google

Everything went well. Happy with the experience.

Dylan · 24 October 2022

★★★★★ 1/5

Trustpilot

The web site is terrible

The web site is terrible, so hard to search for properties. We were looking, for a property they have for sale but gave up so un user friendly. They need to impove.

Simon · 26 January 2024

★★★★★ 5/5

Trustpilot

Pleasure to deal with

Pleasure to deal with Sharon from the rental department at Newcastle , lovely lady very professional and helpful in everyway.

Emma · 3 May 2024

★★★★★ 5/5

Trustpilot

Recommended

Rented a 1 bedroom flat from 2021 to 2023 in Stoke-On-Trent through Stephenson Browne. Efficient and professional agency, always easy to reach someone via phone or e-mail, never any hassle. Very good experience. Tom.

Anon · 20 May 2023

★★★★★ 5/5

Google

Absolutely fantastic! Responsive, reliable, friendly and professional Would highly recommend using Stephenson Browne to sell your home.

Jordane · 18 April 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!

Andrew · 4 July 2024

★★★★★ 1/5

Trustpilot

Total waste of time how they are still…

Total waste of time how they are still trading I don’t know STAY AWAY FROM THESE COWBOYS

David · 1 September 2023

★★★★★ 1/5

Trustpilot

House sale

Completely ignored left messages no response whatsoever

Michael · 11 July 2023