Stephenson Browne estate agents in Alsager, Newcastle Under Lyme, Congleton and 1 more

★★★★★ 5/5

Google

An outstanding service by Stephenson Browne on the sale of my house. I cannot thank, Natasha, Ellie & Cathy enough for their constant support and professionalism throughout a difficult transaction. I would not hesitate to recommend the team.

Lili-Mai · 16 April 2024 · Stephenson Browne Congleton (21 High Street)

★★★★★ 5/5

Google

We can't thank the team at Stephenson Brown enough! The staff went above and beyond for us. We would highly recommend them and we will definitely be returning customers in the future. Their help and communication throughout was brilliant. Selling a property can be such a stressful time but having the support from the team throughout the process made things so much easier for us, they really couldn't do enough for us.

Georgina · 16 April 2024 · Stephenson Browne Congleton (21 High Street)

★★★★★ 5/5

Google

Really excellent first class experience buying house through Stephenson Browne and also their letting services are great too. Highly recommend.

Julie · 28 March 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

Carla, Ally & Beth make the stressful job of finding a property & moving, easy & efficient. Their customer service is exceptional & they keep you updated every step of the way. I would highly recommend.

Sharon · 28 March 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

I t was a pleasure to work with this estate agent, they secured the sale of my property and were always looking for ways to market the property if enquiries became slow - used virtual designs of how the home could look through their contacts which was reasonable and delivered the results I needed. Their customer service was brilliant, always kept me updated and found out any answers I required mainly during the sales process. I mainly dealt with Margaret and Emma who were always on hand to deal with my queries and kept the process running smoothly. Would have no hesitation in recommending you to others. Many thanks to you all.

Nikesh · 28 March 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

Fantastic service from all aspects. Cathy in particular was brilliant once a sale had been agreed - chasing all sides for updates and feeding this back to me regularly! Thank you for helping me with my move!

Sarah · 23 March 2024 · Stephenson Browne Newcastle Under Lyme

★★★★★ 5/5

Google

Rating only, no written review.

Dave · 22 March 2024 · Stephenson Browne Congleton

★★★★★ 5/5

Google

Excellent service and communication, I would have no hesitation in using this agency to sell your property.

Michelle · 22 March 2024 · Stephenson Browne Congleton

★★★★★ 5/5

Google

An outstanding service by Stephenson Browne on the sale of my house. I cannot thank, Natasha, Ellie & Cathy enough for their constant support and professionalism throughout a difficult transaction. I would not hesitate to recommend the team.

Lili-Mai · 22 March 2024 · Stephenson Browne Congleton

★★★★★ 5/5

Google

We can't thank the team at Stephenson Brown enough! The staff went above and beyond for us. We would highly recommend them and we will definitely be returning customers in the future. Their help and communication throughout was brilliant. Selling a property can be such a stressful time but having the support from the team throughout the process made things so much easier for us, they really couldn't do enough for us.

Georgina · 22 March 2024 · Stephenson Browne Congleton

★★★★★ 5/5

Google

Rating only, no written review.

Julie · 27 February 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

Rating only, no written review.

Sally · 27 February 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

I've had good and bad experience's with estate agents over the years. Stephenson Browne are the best I've found...great staff...great service.

Christopher · 27 February 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

The agency and i have maintained a business relationship for over ten years. I have rented my portfolio through the lettings side, and i have both bought and sold through the sales agents. I have bought and sold property through the agency too. I cant recommend them highly enough.

Richard · 27 February 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

It was really refreshing to have a pleasant and welcoming experience with Stephenson Browne. Other estate agents we have contacted have been good but SB exceed massively. We had a mixture of Beth and Carla supporting us, with both being approachable and helpful, despite an unforeseen delay with move in date at no fault of themselves. A superb experience overall, thank you!

Jack · 27 February 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

Rating only, no written review.

MysticLeech · 28 January 2024 · Stephenson Browne Alsager

★★★★★ 1/5

Trustpilot

The web site is terrible

The web site is terrible, so hard to search for properties. We were looking, for a property they have for sale but gave up so un user friendly. They need to impove.

Simon · 26 January 2024 · Stephenson Browne Alsager

★★★★★ 1/5

Trustpilot

1 Star Is An Understatement

I phoned up the Crewe branch and was very rudely greeted. I have had many issues with the house that I’ve been living in from this company, but have had very little response from any form of contact I’ve tried. With myself being a very vulnerable older man, I thought they may have taken my concerns more seriously. However when I ask for the help it is never there. In fact when I do ask for help I’m labelled a liar, feel bullied and abused down the phone almost like I’m speaking with school girls trying to intimidate me. From a company that is suppose to look after their tenants, this is truly disgraceful and I look to take this further. To say I’m disappointed is truly underestimating it’s worth. If I was to give anybody advice, it would be to choose another company. The Crewe branch really does give the whole company a bad name.

MF · 25 January 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

Rating only, no written review.

Em · 23 January 2024 · Stephenson Browne Newcastle Under Lyme

★★★★★ 5/5

Google

Couldn't be happier with the professional and friendly service. Kept in the loop at all times during the house sale. Nothing was too much trouble. Would definately recommend and use again if requied.

Diane · 23 January 2024 · Stephenson Browne Newcastle Under Lyme

★★★★★ 5/5

Google

Stephenson Browne, they are very efficient with regards to my rented accommodation and seemed more willing to get things done than the previous agency. I'm am waiting to hear from them with regards to the deposit and will swiftly chase this up in the new year. The group of ladies answering the phone are very polite and willing to help out with anything.

James · 23 January 2024 · Stephenson Browne Newcastle Under Lyme

★★★★★ 1/5

Trustpilot

Slumlords and Agents…

We have rented a property from them for just over 4 years now. We were promised prior to moving in that all the weeding in the back garden would be done and the house would be thoroughly cleaned. Also that after 6 months the carpet in the hall, stairs and landing would be replaced, neither were done. When we got the keys and came to the property to move in, the house smelt terrible, complained at the time, nothing was done. The en-suite has always leaked and never been repaired/replaced properly, this also led to mold under the carpet of the adjoining bedroom where are kids were sleeping. We found this out because we replaced the carpet at our own expense in that room due to the smell in there. Again this was reported and nothing was done, I don't think it was even acknowledged. There is damage to the front door, which lets in a draft, again nothing was done. That is just a small snippet of the issues. The central heating, windows, doors, kitchen, bathrooms are all original from when the house was built almost 30 years ago. They tried to increase the rent a couple of months ago, which we disputed legally via tribunal. We advised that if the jobs were done and the house was up to standard we wouldn't mind paying the increase, we even offered the landlady and estate agent to come round, so they could see the issues and come to a resolution. This was not acknowledged and we have heard nothing since. Fast forward to today and we are served with a section 21 notice. The landlady/estate agent has no interest in doing the jobs to the property, and do not care about the tenants. We have never missed a rent payment, and other than the jobs that need doing we have never had any issues or been a problem. They treat people like dirt and think that you are below them.

Rymo · 5 January 2024 · Stephenson Browne Alsager

★★★★★ 5/5

Google

Rating only, no written review.

Jono · 24 December 2023 · Stephenson Browne Newcastle Under Lyme

★★★★★ 5/5

Google

From the start the communication with Stephenson Browne has been clear and timely and they have always been so helpful. I feel confident that the property is in good hands. Highly recommend

Julie · 24 December 2023 · Stephenson Browne Newcastle Under Lyme