5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Hi Joanne Thanks for the five stars!!! All the best, SB NUL
Trusted Agent profile
Stephenson Browne estate agents in Alsager, Newcastle Under Lyme, Congleton and 1 more
★★★★★
574 reviews across 5 offices and 3 platforms
Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.
518
Reviews on Google
All 5 offices
25
Reviews on Facebook
All 5 offices
31
Reviews on Trustpilot
Business-wide
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Our offices
Stephenson Browne's five offices, most reviewed first. Each has its own page.
- Stephenson Browne Alsager13 Crewe Road, ST7 2EW264 reviews · 235 on Google (4.7)2 in the last 90 days
- Stephenson Browne Newcastle Under Lyme56 Merrial Street, ST5 2AW259 reviews · 206 on Google (4.8)10 in the last 90 days
- Stephenson Browne Congleton21 High Street, Congleton, CW12 1BH, CW12 1BH70 reviews · 40 on Google (5.0)5 in the last 90 days
- Stephenson Browne Congleton (21 High Street)21 High Street, CW12 1BJ67 reviews · 38 on Google (5.0)2 in the last 90 days
- Stephenson Browne Crewe Ltd Crewe Lettings232 Nantwich Road, CW2 6BP30 reviews · 0 on Google2 in the last 90 days
Awards
Industry awards
Stephenson Browne is among the ESTAS 2026 winners.
- SilverESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, West Midlands
ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.
- BronzeESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Alsager
- Best in PostcodeESTAS Best in Postcode 2026: ST7, Sales & Lettings (Landlords & Tenants)Alsager
- GoldESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Newcastle Under Lyme
- BronzeESTAS 2026: Lettings (Landlords), West Midlands (Shrops, Staffs)Newcastle Under Lyme
- Best in CountyESTAS 2026: Staffordshire, Lettings (Landlords & Tenants)Newcastle Under Lyme
- Best in PostcodeESTAS Best in Postcode 2026: ST5, Sales & Lettings (Landlords & Tenants)Newcastle Under Lyme
- Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton
- Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton (21 High Street)
- SilverESTAS 2026: Lettings (Tenants), North West (South)CREWE
- BronzeESTAS 2026: Lettings (Landlords), North West (South)CREWE
- Best in CountyESTAS 2026: Cheshire, Lettings (Landlords & Tenants)CREWE
- Best in PostcodeESTAS Best in Postcode 2026: CW2, Sales & Lettings (Landlords & Tenants)CREWE
Source: The ESTAS 2026 winners, as published.
The British Property Awards
Stephenson Browne and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2025, 2024, 2023, 2022.
British Property Awards by year, 2025 to 2022
2025 2 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Estate Agent in Stoke-on-Trent (North)Alsager
- GoldThe British Property Awards 2025: Letting Agent in Stoke-on-Trent (North)Alsager
2024 2 Gold across two branches The British Property Awards 2024 winners
- GoldThe British Property Awards 2024: Letting Agent in Stoke-on-Trent (North)Alsager
- GoldThe British Property Awards 2024: Estate Agent in Newcastle-under-LymeNewcastle Under Lyme
2023 1 Gold The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Estate Agent in Newcastle-under-LymeNewcastle Under Lyme
2022 3 Gold and 1 Silver across three branches The British Property Awards 2022 winners
- GoldThe British Property Awards 2022: Estate Agent in Stoke-on-Trent (North)Alsager
- GoldThe British Property Awards 2022: Letting Agent in Stoke-on-Trent (North)Alsager
- GoldThe British Property Awards 2022: Estate Agent in Newcastle-under-LymeNewcastle Under Lyme
- SilverThe British Property Awards 2022: Regional Estate Agent, North West (Cheshire)Congleton
Source: The British Property Awards winners lists, as published, linked by year.
Latest reviews from every Stephenson Browne office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleStephenson Browne were fantastic during the sale of our home. The process was explained at every step and when there were hold ups the team went over and above to help move the process along. Overall we had brilliant selling experience with the team at Stephenson Browne and we would definitely employ their services again in the future.
Agent replied · 16 April 2026
HI Lee Thanks so much for what is a delightful review to read :) Wishing you all the best in your new home, SB NUL
5/5
GoogleAmazing service from a wonderful team. They communicate everything excellently and do their very best to help you. I would recommend them to everyone who is looking to rent out their property
Agent replied · 16 April 2026
Hi Kate Thanks so much for the five stars and lovely words, communication is key to our service so it is really pleasing to hear you were impressed. All the best, SB Lettings NUL
5/5
GoogleSarah and the team are just a pleasure to work with. No issues, no problems, they are just happy and quick to help. The dream agents, of which many can learn from!
Agent replied · 12 June 2025
Hi Avi Dream agents sounds good to us / thank you for such lovely words and the five stars! All the best, Sarah & the SB NUL Lettings Team
5/5
GoogleService is excellent. Best in the business. Could not be happier leaving my home in such capable hands. I only have good things to say about Stephenson Browne and would definitely recommend to anyone wanting to let out their home.
Agent replied · 24 May 2025
Hi Reuben So pleased to read your review, and very happy you only have good words to say. Thanks for the five stars, SB Lettings NUL
5/5
GoogleFast response, dealt with quickly and everything was explained properly
5/5
GoogleProfessional and friendly. Would highly recommend.
Agent replied · 12 June 2025
Hi Rachael Thanks for the five stars and kind words. All the best, SB Congleton
5/5
GoogleIf I could give more than 5 stars I would. Kelly is outstanding, the attention to detail is superb and the customer service and communication, top notch!
Agent replied · 24 May 2025
Hi Jayne We'll pretend you gave us 10 stars :) . Thank you very much for your review and kind words. All the best, SB Lettings Congleton
5/5
GoogleIf I could give more than 5 stars I would. Kelly is outstanding, the attention to detail is superb and the customer service and communication, top notch!
Agent replied · 8 May 2025
Hi Jayne We'll pretend you gave us 10 stars :) . Thank you very much for your review and kind words. All the best, SB Lettings Congleton
5/5
GoogleNatasha was warm and welcoming when I went into branch to list the property and was very professional booking our appointment for the photographs etc and kept us updated when our property would go on the website. Ellie kept us up to date with viewings and offers and was very professional and helpful
Agent replied · 26 August 2024
Hi Susan, Thank you very much for taking the time to leave a review, and your kind comments. Stephenson Browne Congleton
5/5
GoogleKelly made it simple from day 1. Friendly and went out of her way to meet us at the property. Louise was also helpful and nothing seemed to be any trouble. hassle free move and they made everything easy for us.
Agent replied · 26 August 2024
Hi James, We're very pleased to hear your move was hassle free :) Thank you so much for taking the time to leave a review. SB Lettings Congleton
5/5
GoogleEllie and Cathy have been so helpful throughout the process of buying my house. They both kept me updated and reassured throughout the whole thing. I would 1000% recommend Stephenson Browne. As a first time buyer they made everything easy and I felt like there were no stupid questions and were happy to help. As a bonus, they have a fantastic sense of humour which is sometimes needed throughout this process. Thank you for all your help!
Agent replied · 26 August 2024
Hi Alice, Thanks so much for the review and comments, we really do appreciate it. All the best in your first home :) SB Congleton
5/5
GoogleThe team is amazing. Great communication. Friendly and understanding. They work hard to get a good outcome. Conscientious, great integrity, and went above and beyond. They helped with the tenant leaving to get viewings done early. As we live a few miles away it was comforting knowing they were close to the property and actively helping. Without a doubt, I would use them again. We could not ask for more. Happy days!
Agent replied · 16 April 2026
Hi Mark, We'll take amazing :) , thank you very much! Great to hear you'd use us again as well, we appreciate it. All the best, SB Lettings Congleton
5/5
GoogleRating only, no written review.
Agent replied · 23 August 2025
Hi Andrew Thanks for the five stars, really appreciate it! All the best, SB Congleton
5/5
GoogleI have never dealt with Stephenson Brown previously and as an established estate agent myself within Cheshire, I was very impressed!! Being in the business yourself you can still need it all breaking down for you and Stephenson Brown have been very supportive throughout the process thus far!! Particular mention must be made to Toria Mallaburn who is an absolute credit to the company, a calming influence who is extremely hardworking going above and beyond!!
Agent replied · 24 May 2025
Hi Daniel It means a lot to read such a positive review from a fellow established agent, thank you for taking the time to leave your thoughts! All the best, SB Congleton
5/5
GoogleI have never dealt with Stephenson Brown previously and as an established estate agent myself within Cheshire, I was very impressed!! Being in the business yourself you can still need it all breaking down for you and Stephenson Brown have been very supportive throughout the process thus far!! Particular mention must be made to Toria Mallaburn who is an absolute credit to the company, a calming influence who is extremely hardworking going above and beyond!!
Agent replied · 8 June 2025
Hi Daniel It means a lot to read such a positive review from a fellow established agent, thank you for taking the time to leave your thoughts! All the best, SB Congleton
5/5
GoogleRating only, no written review.
Agent replied · 22 June 2025
Hi Andrew Thanks for the five stars, really appreciate it! All the best, SB Congleton
5/5
GoogleProfessional and friendly. Would highly recommend.
Agent replied · 8 June 2025
Hi Rachael Thanks for the five stars and kind words. All the best, SB Congleton
5/5
GoogleVery helpful and very good at explaining services offered and their costs
Agent replied · 10 October 2026
Hi Richard Thanks for taking the time to leave your kind comments, and five stars :). All the best, SB NUL
5/5
GoogleExcellent, professional agents.
Agent replied · 24 April 2025
Thanks very much Julia :) All the best, SB Alsager
5/5
GoogleVery happy with the service received from Stephenson Browne
5/5
GoogleReally good experience start until now, very helpful with any questions we have and very friendly.
Agent replied · 9 January 2025
Hi Georgina Glad to hear it / thank you for the five stars and review. All the best, SB Alsager
5/5
GoogleI wouldn't hesitate to recommend Stephenson Browne, Alsager branch. I've used them many times over the years and can confirm they offer a great service. All staff are well trained, friendly and professional and it really doesn't matter who you speak to they will either assist or get someone onto it asap. Communications are clear, concise and quick. You can either speak with somebody in Lettings or Sales or if need be, just pop in to see them. Brilliant support from Carla, Ally and Beth over the last couple months.
Agent replied · 9 January 2025
Hi Wayne What a lovely review, thank you! Thank you as well for using us time and time again, we appreciate it. All the best for 2025, SB Alsager
5/5
GoogleIt is a pleasure working with the Stephenson Browne team in Newcastle. They found us an excellent first tenant and have just handled the changeover to our second tenant quickly and smoothly. When repairs have been needed, these have been … More
Agent replied · 11 January 2025
Hi Ruth Such a lovely review, thank you! … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Stephenson Browne
Which Stephenson Browne office has the most reviews?
Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.
Where are the Stephenson Browne offices?
The five Stephenson Browne offices, by town:
- Alsager: 13 Crewe Road, Alsager, ST7 2EW
- Congleton: 21 High Street, Congleton, CW12 1BH, CW12 1BH
- Congleton (21 High Street): 21 High Street, Congleton, CW12 1BJ
- CREWE: 232 Nantwich Road, CREWE, CW2 6BP
- Newcastle Under Lyme: 56 Merrial Street, Newcastle Under Lyme, ST5 2AW
Has Stephenson Browne won any awards?
Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards. The group and its branches have also won 9 other industry awards since 2022.
