Trusted Agent profile

Stephenson Browne estate agents in Alsager, Newcastle Under Lyme, Congleton and 1 more

4.6

★★★★★ Excellent

574 reviews across 5 offices and 3 platforms

Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.8 / 5

518

Reviews on Google

All 5 offices

Facebook logo

5.0 / 5

25

Reviews on Facebook

All 5 offices

Trustpilot logo

31

Reviews on Trustpilot

Business-wide

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Our offices

Stephenson Browne's five offices, most reviewed first. Each has its own page.

Awards

ESTAS

Industry awards

Stephenson Browne is among the ESTAS 2026 winners.

  • SilverESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, West Midlands

ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.

  • BronzeESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Alsager
  • Best in PostcodeESTAS Best in Postcode 2026: ST7, Sales & Lettings (Landlords & Tenants)Alsager
  • GoldESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Newcastle Under Lyme
  • BronzeESTAS 2026: Lettings (Landlords), West Midlands (Shrops, Staffs)Newcastle Under Lyme
  • Best in CountyESTAS 2026: Staffordshire, Lettings (Landlords & Tenants)Newcastle Under Lyme
  • Best in PostcodeESTAS Best in Postcode 2026: ST5, Sales & Lettings (Landlords & Tenants)Newcastle Under Lyme
  • Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton
  • Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton (21 High Street)
  • SilverESTAS 2026: Lettings (Tenants), North West (South)CREWE
  • BronzeESTAS 2026: Lettings (Landlords), North West (South)CREWE
  • Best in CountyESTAS 2026: Cheshire, Lettings (Landlords & Tenants)CREWE
  • Best in PostcodeESTAS Best in Postcode 2026: CW2, Sales & Lettings (Landlords & Tenants)CREWE

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

Latest reviews from every Stephenson Browne office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Well this will be the easiest review I will ever complete as Stephenson Browne made the selling of our property somewhat less stressful and any problems that did arise were dealt with swiftly and in a timely manner. As a first time seller Stephenson and Browne guided me through the process from day one to the very end. Their response to emails was second to none no chasing up for updates. Response was same day or even within the hour. Would I recommend Stephenson Browne without hesitation special mention to Ellie Forrester, Toria Mallaburn, Natasha Walther and Samantha Stone. All of you were friendly, honest and professional throughout, Samantha was especially outstanding dealing with the completion of the sale I look forward to working with you all in the future should I need to buy or sell my property.

Karl · 18 September 2025 · Stephenson Browne Congleton

Agent replied · 8 October 2025

Hi Karl What a start to a review / thank you!!! Really pleased to hear that your first time selling was a positive one and we'd be delighted to work with you again whenever the time comes. All the best, SB Congleton

5/5

Google

Exceptional team. very welcoming and provide i high level of care and support throughout the letting process. would very much recommend Sharon and the team at Stephenson Browne Newcastle under Lyme. Thank you

Beverley · 18 September 2025 · Stephenson Browne Newcastle Under Lyme

Agent replied · 9 October 2025

Hi Beverley Thank you for taking the time to leave your review, we really do appreciate it. All the best, SB Lettings NUL

5/5

Google

Well this will be the easiest review I will ever complete as Stephenson Browne made the selling of our property somewhat less stressful and any problems that did arise were dealt with swiftly and in a timely manner. As a first time seller Stephenson and Browne guided me through the process from day one to the very end. Their response to emails was second to none no chasing up for updates. Response was same day or even within the hour. Would I recommend Stephenson Browne without hesitation special mention to Ellie Forrester, Toria Mallaburn, Natasha Walther and Samantha Stone. All of you were friendly, honest and professional throughout, Samantha was especially outstanding dealing with the completion of the sale I look forward to working with you all in the future should I need to buy or sell my property.

Karl · 17 September 2025 · Stephenson Browne Congleton (21 High Street)

Agent replied · 16 April 2026

Hi Karl What a start to a review / thank you!!! Really pleased to hear that your first time selling was a positive one and we'd be delighted to work with you again whenever the time comes. All the best, SB Congleton

5/5

Google

Kelly was fantastic. She understood that our home was not your standard beige box and marketed it well to appeal to tenants that would treat it with respect. We've met the tenant and they seem lovely. The process was swift, straightforward and Kelly was always available to talk us through and questions we had.

Karen · 15 September 2025 · Stephenson Browne Congleton

Agent replied · 22 September 2025

Hi Karen Really nice to see your review, we try our upmost to place tenants who appreciate the homes we bring to market so it is nice to see you feel this has been accomplished. All the best, SB Lettings Congleton

5/5

Google

Great experience from start to finish. Nothing was too much trouble

Amy · 5 September 2025 · Stephenson Browne Newcastle Under Lyme

Agent replied · 9 September 2025

Hi Amy Lovely to hear re your experience, and thank you for taking the time to leave a review. All the best, SB NUL

5/5

Google

Glad we chose this company to rent our property. They kept us informed throughout the transaction.

Mary · 5 September 2025 · Stephenson Browne Newcastle Under Lyme

Agent replied · 9 September 2025

Hi Mary We're very happy you did as well, thank you for that and the review :) All the best, SB NUL Lettings

5/5

Trustpilot

All of the team are consistently AWESOME!

All of the team are consistently lovely, professional, and incredibly helpful. I have had the pleasure of working with Stephenson Browne for over 20 years, and throughout that time their service has never wavered. Even after two decades, I remain genuinely delighted with the support, dedication, and professionalism they provide. Their ability to maintain such high standards year after year is truly commendable and a testament to the strength of their team.

Tracy · 28 August 2025 · Stephenson Browne Congleton (21 High Street)

5/5

Google

As a landlord you couldnt do better and have recently sold a property took less than a week to sell.

Old · 19 August 2025 · Stephenson Browne Newcastle Under Lyme

Agent replied · 21 June 2024

Thanks very much!!! From everyone at SB NUL :)

5/5

Google

As a buyer they communicated well and the process was seamless

John · 16 August 2025 · Stephenson Browne Newcastle Under Lyme

Agent replied · 9 October 2025

Hi John Thank you for the five stars, we're delighted to hear the process was seamless. All the best, SB Newcastle

1/5

Google

Tried 4 times to see sale houses with the agency and they either cancelled a day before or on the day and hour of the viewing. They called to say sorry for what. Waste my time and also waste time of the sellers . Very disappointed

Laura · 10 August 2025 · Stephenson Browne Newcastle Under Lyme

Agent replied · 9 September 2025

Hi Laura We're sorry to receive the one star review however are slightly surprised by the comments. We showed you a property in June without any issues and had one viewing scheduled for you recently which we did need to rearrange, we certainly don't have records showing you have tried to view other properties with us so are left wondering whether you might be confusing ourselves with another agency. SB NUL

5/5

Google

The Stephenson Brown team are fantastic, fast to act and support. Polite and helpful team, highly recommended.

David · 10 August 2025 · Stephenson Browne Newcastle Under Lyme

5/5

Google

What an absolute pleasure to use this estate agents. Process was so smooth and stress free. Excellent correspondence and attentivementss. Sharon was a real delight, so personable. She made the whole experience so much more pleasurable. Thank you Sharon. I wouldnt hesitate in using this estate agents in the future and highly recommend them.

Kelly · 10 August 2025 · Stephenson Browne Newcastle Under Lyme

Agent replied · 9 September 2025

Hi Kelly Thank you for taking the time to leave such a lovely review, we're delighted to hear the process was stress free! All the best, SB Lettings NUL

5/5

Google

We initial dealt with Maria Preston who lisyed the property for us and talked us through everything. Once the property went under offer Samantha Stone at Stephenson brown was then in constant contact by email and phone and kept us upto date throughout the sale of the property. Would definitely use again in the future

Jess · 3 August 2025 · Stephenson Browne Newcastle Under Lyme

Agent replied · 9 October 2025

Hi Jess Thanks very much for taking the time to leave your review, and for the five stars :). All the best, SB NUL

5/5

Google

Rating only, no written review.

Gavin · 3 August 2025 · Stephenson Browne Alsager

Agent replied · 25 August 2025

Thanks for the five stars Gavin! All the best, SB Alsager

5/5

Google

The whole process was handled amazingly by Stephenson browne and they did everything they could to make the process as smooth as possible as moving can be very stressful. Everything was explained in detail during the viewing and communications before and after viewing could not be faulted. From the initial point of phoning all the way to agreeing the let and obtaining the keys was made into a nice and easy process with the help of our agent Sharon Warrender! Thank you Sharon for making our move that much easier and the entire team for your professionalism and friendliness :)

Jevon · 25 July 2025 · Stephenson Browne Newcastle Under Lyme

5/5

Google

from start to finish Kelly made the process easier than expected.

Mark · 19 July 2025 · Stephenson Browne Congleton (21 High Street)

Agent replied · 23 August 2025

Hi Mark Delighted to hear re Kelly, thanks for taking the time to leave your thoughts. All the best, SB Lettings Congleton

5/5

Google

from start to finish Kelly made the process easier than expected.

Mark · 18 July 2025 · Stephenson Browne Congleton

Agent replied · 8 October 2025

Hi Mark Delighted to hear re Kelly, thanks for taking the time to leave your thoughts. All the best, SB Lettings Congleton

5/5

Google

Rating only, no written review.

Sue · 16 July 2025 · Stephenson Browne Newcastle Under Lyme

Agent replied · 16 April 2026

Hi Sue Thanks for the five stars!!! All the best, SB NUL

5/5

Google

Excellent service from Stephenson Brown from the first point of contact to getting the right tenants and managing our property.

Carl · 16 July 2025 · Stephenson Browne Newcastle Under Lyme

Agent replied · 16 April 2026

Hi Carl Thanks very much for the review and five stars, we're delighted to hear it is going well. All the best, SB Lettings NUL

5/5

Google

We moved from one property to another seamlessly. No question was too big for Stephenson Browne and they were so supporting every step of the way. Sharon was amazing as usual with answering any questions

Lizzie · 16 July 2025 · Stephenson Browne Newcastle Under Lyme

Agent replied · 21 June 2024

Hi Lizzie, You are very welcome! Thank you for taking the time to leave the review :) All the best, SB Newcastle Lettings

5/5

Google

Communication was quick easy and friendly with getting our dishwasher replaced. Such a big relief as everything went smoothly and not had to worry at all with being 8 months pregnant.

Bethany · 14 July 2025 · Stephenson Browne Alsager

Agent replied · 25 August 2025

Hi Bethany Thank you for taking the time to leave your review, and five stars. Really pleased to hear that you've not had to worry about anything with a new arrival on the way :). All the best, SB Lettings Alsager

5/5

Google

Efficient & communicates well. Well managed office

Harold · 11 July 2025 · Stephenson Browne Newcastle Under Lyme

Agent replied · 21 June 2024

Hi Harold Thanks for the five stars and kind words. All the best, SB NUL

5/5

Google

Very friendly and helpful

Izzy · 26 June 2025 · Stephenson Browne Alsager

Agent replied · 16 April 2026

Hi Izzy Thanks for the five stars and kind words. … More

5/5

Trustpilot

10/10 for Stephenson Browne (Alsager)

Don't be fooled: Sam is branch manager, but he's seriously hands-on. With a strong feel for the local area, he put together a listing that made our modest property feel a little bit special. If you're looking for arty images à la Cheshire Life, better find another agent, but if you want practical photos that sell real homes, Sam is your man. He's a straight-talking kind of guy, who's happy to stay in touch by phone or email. Sam chased up leads, negotiated hard, and gave us unbiased advice on every genuine (and half-hearted) offer that we got. He knows your home is the most valuable thing you own, you're bound to worry as the weeks go on. But Sam made the time to listen to our concerns and calm our wobbles, that kind of customer service makes you feel like you're the only seller on the books. Okay, so there's no wiggle room on the fee, but looking back, we're 100% relieved that we chose value-for-money over cheap-and-cheerful. Bottom line, here's what Sam did for us: 3-bed detached, sold within three weeks of marketing, achieving above-asking price. So if you like the sound of that, you should contact SAM BOWYER at Stephenson Browne. We signed up with the Alsager branch, and Sam (supported by his great team) did us proud - PS. big thumbs-up for Tracy, she worked non-stop to progress our accepted offer to completed sale.

The · 17 June 2025 · Stephenson Browne Congleton

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Stephenson Browne

Which Stephenson Browne office has the most reviews?

Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.

Where are the Stephenson Browne offices?

The five Stephenson Browne offices, by town:

Has Stephenson Browne won any awards?

Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards.

Reviews may appear on more than one platform.

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