Trusted Agent profile

Stephenson Browne estate agents in Alsager, Newcastle Under Lyme, Congleton and 1 more

4.6

★★★★★ Excellent

574 reviews across 5 offices and 3 platforms

Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.8 / 5

518

Reviews on Google

All 5 offices

Facebook logo

5.0 / 5

25

Reviews on Facebook

All 5 offices

Trustpilot logo

31

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Stephenson Browne's five offices, most reviewed first. Each has its own page.

Awards

ESTAS

Industry awards

Stephenson Browne is among the ESTAS 2026 winners.

  • SilverESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, West Midlands

ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.

  • BronzeESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Alsager
  • Best in PostcodeESTAS Best in Postcode 2026: ST7, Sales & Lettings (Landlords & Tenants)Alsager
  • GoldESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Newcastle Under Lyme
  • BronzeESTAS 2026: Lettings (Landlords), West Midlands (Shrops, Staffs)Newcastle Under Lyme
  • Best in CountyESTAS 2026: Staffordshire, Lettings (Landlords & Tenants)Newcastle Under Lyme
  • Best in PostcodeESTAS Best in Postcode 2026: ST5, Sales & Lettings (Landlords & Tenants)Newcastle Under Lyme
  • Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton
  • Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton (21 High Street)
  • SilverESTAS 2026: Lettings (Tenants), North West (South)CREWE
  • BronzeESTAS 2026: Lettings (Landlords), North West (South)CREWE
  • Best in CountyESTAS 2026: Cheshire, Lettings (Landlords & Tenants)CREWE
  • Best in PostcodeESTAS Best in Postcode 2026: CW2, Sales & Lettings (Landlords & Tenants)CREWE

Source: The ESTAS 2026 winners, as published.

The British Property Awards

Stephenson Browne and its branches won awards at The British Property Awards in four years, most recently 2025.

British Property Awards winners in four years, the group and its branches: 2025, 2024, 2023, 2022.

British Property Awards by year, 2025 to 2022

Source: The British Property Awards winners lists, as published, linked by year.

Latest reviews from every Stephenson Browne office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Excellent service and thoroughly recommended. Samantha was outstanding.

John · 16 March 2026 · Stephenson Browne Alsager

Agent replied · 16 April 2026

Really pleased to hear this John and thank you for taking the time to leave your thoughts. All the best, SB Alsager

5/5

Google

Cannot recommend Layla highly enough at Stephenson Browne Alsager. She has been really patient & helpful and helped to get our move on the way. Kept us informed, she has a very happy & helpful persona.

Jane · 16 March 2026 · Stephenson Browne Alsager

Agent replied · 16 April 2026

Hi Jane Thank you for the five star review and lovely words re Layla, we're a fan as well :). All the best, SB Alsager

5/5

Google

It was a pleasure to deal with all the staff both in the office and your sales progression.

Christina · 16 March 2026 · Stephenson Browne Alsager

Agent replied · 16 April 2026

Hi Christina It was a pleasure to deal with you as well, and thank you for taking the time to leave a review. All the best, SB Alsager

5/5

Google

Rating only, no written review.

Lesley · 16 March 2026 · Stephenson Browne Alsager

Agent replied · 16 April 2026

Thanks for the five stars Lesley. All the best, SB Alsager

5/5

Google

Stephenson Browne Alsager have been brilliant during the purchase of a property. After expressing an interest following a viewing Layla regularly kept in touch with us, offering support and guidance where required. Pleased to say we have now completed on the property and Layla and Abbie supported through the offer and negotiation stage. Real professional and personable approach throughout. Thank you

Adam · 16 March 2026 · Stephenson Browne Alsager

Agent replied · 16 April 2026

Hi Adam Thanks for taking the time to leave your review, delighted to read that you were well looked after by both Abbie & Layla. All the best for 2026, SB Alsager

5/5

Google

We were met by the lovely Sharon and delt with her till everything was signed and keys collected. I can only sing her praises, from day one she was professional, friendly and very helpful with everything stage, being understanding and comforting when I thought it wasn't going to go through. A massive thank you to her

Kelly · 16 March 2026 · Stephenson Browne Newcastle Under Lyme

Agent replied · 16 April 2026

Hi Kelly Thank you for taking the time to write this review, she is one of the best around our Sharon :). All the best, SB Lettings NUL

5/5

Google

Everything you could wish for in an estate agent and more! The team are extremely knowledgeable and have a professional yet friendly approach. Always excellent communication providing regular updates and always available to answer any queries I may have.

Elaine · 17 February 2026 · Stephenson Browne Congleton

Agent replied · 18 April 2026

Hi Elaine Thank you for taking the time to leave your comments and five stars, really nice words :). All the best, SB Congleton

5/5

Google

I had an excellent experience with StephensonBrowne. They made the entire process of selling my house seamless and stress-free. They were incredibly organized, kept me updated at every stage, and always responded promptly to any questions I had. Their professionalism and dedication truly stood out. I highly recommend Stephenson Browne.

Hossam · 17 February 2026 · Stephenson Browne Congleton

Agent replied · 22 September 2025

Hi Hossam Thank you very much for the five stars!! All the best, SB Congleton

5/5

Google

A brilliant team, nothing is too much trouble and the staff are all amazing. It has been an absolute pleasure!

Emma · 16 February 2026 · Stephenson Browne Alsager

Agent replied · 16 April 2026

Hi Emma Very kind words, thank you! All the best, SB Alsager

5/5

Google

Rating only, no written review.

Glenn · 16 February 2026 · Stephenson Browne Alsager

Agent replied · 16 April 2026

Thanks for the five stars Glenn. All the best, SB Alsager

5/5

Google

My experience was wonderful thanks to Carla.She was professional , lovely and helpful throughout the the entire process.She helped find and secure a house to rent after the viewing. Excellent service.

Hilda · 16 February 2026 · Stephenson Browne Alsager

Agent replied · 16 April 2026

Hi Hilda We'll be sure to pass your comments on to Carla and thank you for taking the time to share your thoughts. All the best, SB Lettings Alsager

4/5

Google

Rating only, no written review.

Jayne · 16 February 2026 · Stephenson Browne Alsager

Agent replied · 16 April 2026

Thanks Jayne! All the best, SB Alsager

5/5

Google

Brilliant company and Sharon Warrender is amazing an absolutely pleasure 10 out of 10 x

Alicia · 16 February 2026 · Stephenson Browne Newcastle Under Lyme

Agent replied · 16 April 2026

Hi Alicia Thanks for the five stars alongside the 10/10 for our Sharon, both very much appreciated. All the best, SB Lettings NUL

5/5

Google

Strphenson Browne Alsager Lettings I had the pleasure of meeting Sharon today she was fantastic while showing my current rental to New potential tenants. She has been incredibly respectful of my space and provided me with plenty of notice before viewings at a day and time that suited me best. She was punctual, professional and friendly which took the stress out of everything and she couldn't have made it any easier for me. She even took the time say hello to my dog and give her a fuss as she didn't know what was going on with strangers coming in. Well done Sharon and thank you so much for today.

Sandra · 16 February 2026 · Stephenson Browne Newcastle Under Lyme

5/5

Google

Stephenson Browne were excellent from the outset. From providing clear initial quotes and explaining how the process works, through to taking photos and liaising with solicitors right up to final exchange, everything was handled professionally and efficiently. I would strongly recommend them, particularly their package working with Step Legal. Thank you for helping to make the whole process as smooth as possible.

Stephen · 16 February 2026 · Stephenson Browne Newcastle Under Lyme

Agent replied · 16 April 2026

Hi Stephen Thank you for taking the time to leave such a positive review, we're delighted to hear your experience with ourselves was also a positive one :). All the best, SB NUL

5/5

Google

Everything you could wish for in an estate agent and more! The team are extremely knowledgeable and have a professional yet friendly approach. Always excellent communication providing regular updates and always available to answer any queries I may have.

Elaine · 16 February 2026 · Stephenson Browne Congleton (21 High Street)

Agent replied · 16 April 2026

Hi Elaine Thank you for taking the time to leave your comments and five stars, really nice words :). All the best, SB Congleton

5/5

Google

I had an excellent experience with StephensonBrowne. They made the entire process of selling my house seamless and stress-free. They were incredibly organized, kept me updated at every stage, and always responded promptly to any questions I had. Their professionalism and dedication truly stood out. I highly recommend Stephenson Browne.

Hossam · 16 February 2026 · Stephenson Browne Congleton (21 High Street)

Agent replied · 23 August 2025

Hi Hossam Thank you very much for the five stars!! All the best, SB Congleton

5/5

Google

Rating only, no written review.

Karen · 16 January 2026 · Stephenson Browne Alsager

Agent replied · 16 April 2026

Thanks for the five stars Karen. All the best, SB Alsager

5/5

Google

Super professional team. Very down to earth and easy to talk to. Especially Tracy, she's fantastic. Thankyou!

Josh · 16 January 2026 · Stephenson Browne Alsager

Agent replied · 16 April 2026

Hi Josh Thank you very much for your review and kind words, really appreciate it. All the best, SB Alsager

5/5

Google

Stephenson Browne are my preferred agents. I have sold several properties through them recently. Highly recommended

Ian · 18 December 2025 · Stephenson Browne Newcastle Under Lyme

Agent replied · 25 December 2025

Hi Ian Thanks for the five stars, kind words and your business, we really do appreciate it. All the best, SB NUL

5/5

Google

Rating only, no written review.

紀禮賢 · 16 December 2025 · Stephenson Browne Alsager

Agent replied · 16 April 2026

Thanks for the five stars!!! All the best, SB Alsager

5/5

Google

Tracy has been the steady, reassuring voice throughout the entire sale of my home. She kept me grounded when things were overwhelming, checked in on me when she didn’t have to, and genuinely cared about how I was coping through every twist …

Jessica · 16 December 2025 · Stephenson Browne Alsager

Agent replied · 16 April 2026

A review before we've started your new home journey, we'll take that!!! As always, thanks for the support! SB Alsager and beyond!

5/5

Google

Great customer service and helpful friendly staff

Katy · 16 November 2025 · Stephenson Browne Alsager

Agent replied · 16 April 2026

Hi Katy Thanks for the five stars and kind words :) … More

5/5

Google

I’ve had such a positive experience with Layla Rigby from Stephenson Browne. She has been professional, approachable, and genuinely supportive throughout the whole process. Nothing was ever too much trouble, and she kept us informed at …

Josephine · 16 November 2025 · Stephenson Browne Alsager

Agent replied · 16 April 2026

Hi Josephine Thank you very much for taking the time to leave a review, and for highlighting … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Stephenson Browne

Which Stephenson Browne office has the most reviews?

Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.

Where are the Stephenson Browne offices?

The five Stephenson Browne offices, by town:

Has Stephenson Browne won any awards?

Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards. The group and its branches have also won 9 other industry awards since 2022.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent