Trusted Agent profile
★★★★★
206 reviews across 2 offices and 3 platforms
Stapleton Derby has two offices, all in St. Helens. Together they have 206 reviews on three platforms, rated 4.5 out of 5 overall.
77
Reviews on Google
All 2 offices
42
Reviews on Facebook
Business-wide
87
Reviews on Trustpilot
Business-wide
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Stapleton Derby's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe recently purchased a property through Stapleton Derby in Rainford and were very happy with the service provided by June and Taylor. They dealt with any questions we had, promptly and efficiently. Everything went through smoothly without any problems and therefore we feel happy to recommend to any potential clients.
5/5
GoogleMy partner and I have just bought our first house and have no complaints about using Stapleton Derby. They kept us informed at every stage of the process and acted as a great intermediary between us and the vendors. June went on annual leave during the transaction and there was a seamless transition between her and Taylor. This really helped in the continuity of communication. When it came to pick up our keys, they had prepared a lovely box of goodies that made the occasion even more special. I would recommend them to anyone.
5/5
GoogleBoth June and Taylor were amazing throughout the whole process, kept us up to date and went above and beyond when my mum passed away suddenly in rhe middle of the selling process. Would highly recommend them to anyone, they have really looked after the family, in what has been a very stressful and upsetting time.
5/5
GoogleRating only, no written review.
4/5
GoogleEasy to use clear website
1/5
GoogleNot very helpful when we enquired about a property to let .
1/5
GoogleI wanted to let something from them yeaterday, went to the viewing and I said I need it, I want.to put down the holding deposit. She said, ok call the office. I did and I said the same, I need it and where to send the deposit... they did not let me do it, took my number and name, and promised they will call me back same day. No call from them. Today I called them and they played the dumb, and they said someone already put down the holding deposit. Ridiculous Too bad I can not give 0 stars
5/5
GoogleI had a very positive experience being supported by June from the Rainford branch during the purchase of my home. June was always honest and gave my advice when I needed it, nothing was too much trouble. 100% would recommend!
Thank you! It’s always great to hear when our customers are happy, we truly value your feedback and support.
5/5
GoogleThe Rainford Branch dealt with our sale and June and Taylor were fantastic ! They were on the ball and proactive and we achieved sale within the valuation scale advised within a relatively short time. We wouldn’t hesitate to use them again and we would highly recommend them
Thanks for the lovely review! We’re thrilled to hear you were happy with the service, and we hope to welcome you back again soon.
1/5
GoogleIf I could rate this company 0 stars then I would! We moved into a property in St Helens with our 3 month old son and less than 10 days in to our tenancy we reported damp in the main bedroom. Fast forward two years (and a lot of complaints and sleepless nights) and the house was full of mould and damp. Our belongings were ruined and we were told that black mould isn’t dangerous!! It took us handing our notice in for the MD to get involved who, on a visit to our home, advised that photos were all well and good but he needed to see the mould (we had to get rid of our wooden dining room table and chairs due to the mould - we weren’t prepared to let our now two year old eat at a table like that). We were also obviously trying to remove the mould daily due to having a toddler! We have literally been told to wipe down our belongings, and that when we move into a property without damp all “should” be fine. Our son potentially has asthma (he was given an inhaler weeks after moving into that property) and so our confidence isn’t great! Stapleton Derby have basically washed their hands of any responsibility and we are yet to receive even an apology from them!! We moved out in November 2023 and the property has only been advertised for re-rent at the end of January 2024 - yet we were told the property was habitable?!? Beware of property for rent in brynn street st helens
5/5
GoogleFantastic experience using Stapleton Derby Estate Agents. Lovely friendly staff. Sue Bradley went above and beyond to get my mother's house sold. It wasn't an easy sale and Sue worked tirelessly to get it completed. Sue is a credit to the company. I would thoroughly recommend Stapleton Derby, the selling fees are very competitive. Very happy. Thanks Sue.
5/5
TrustpilotBought my new home through stapleton…
Bought my new home through stapleton derby rainford, was easy and seamless and kept aware of the process through every stage, it was a little emotional selling my home but June was amazing and kept me focused, they are a lovely team x
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Stapleton Derby Estate Agency. We strive to provide exceptional service and it's wonderful to know that our efforts have made a difference for you. Please don't hesitate to reach out if you need anything in the future!
1/5
Trustpilotbrynn street st helens
brynn street st helensIf I could rate this company 0 stars then I would! We moved into a property in St Helens with our 3 month old son and less than 10 days in to our tenancy we reported damp in the main bedroom. Fast forward two years (and a lot of complaints and sleepless nights) and the house was full of mould and damp. Our belongings were ruined and we were told that black mould isn’t dangerous!! It took us handing our notice in for the MD to get involved who, on a visit to our home, advised that photos were all well and good but he needed to see the mould (we had to get rid of our wooden dining room table and chairs due to the mould - we weren’t prepared to let our now two year old eat at a table like that). We were also obviously trying to remove the mould daily due to having a toddler! We have literally been told to wipe down our belongings, and that when we move into a property without damp all “should” be fine. Our son potentially has asthma (he was given an inhaler weeks after moving into that property) and so our confidence isn’t great! Stapleton Derby have basically washed their hands of any responsibility and we are yet to receive even an apology from them!! We moved out in November 2023 and the property has only been advertised for re-rent at the end of January 2024 - yet we were told the property was habitable?!?
5/5
TrustpilotStapleton Derby St Helens Just purchased a property from…
Just purchased a property from Stapleton Derby St Helens the vendors solicitor was a nightmare but Sue Bradley at the St Helens branch went above a beyond with support and reassurance. What a pleasure”she was wonnderful” and every phone call she was calm and supportive and got to the bottom of the problems for all parties involved with numerous phone calls for over a month . Thank you Sue we very much appreciate and recognise all the extra work you did for us. Have a lovely Christmas.
Thank you for the fantastic review! We're delighted to have been able to assist you. At Stapleton Derby Estate Agency, we aim to provide a seamless and enjoyable experience for all our clients.
5/5
TrustpilotGreat estate agents
We have been looking for a rental property since mid January 23, of the 10 estate agents we have dealt with, Stapleton Derby was by a long mile the most professional company we dealt with., cannot recommend them enough especially Lindsey who was absolutely brilliant.
We can't thank you enough for your glowing review! Hearing about your positive experience with Stapleton Derby Estate Agency truly reinforces our commitment to delivering an excellence services. We're here for you every step of the way, so don't hesitate to reach out whenever you need assistance!
5/5
GoogleFantastic service from the Rainford branch staff June and Taylor, always professional there to help when needed. Would highly recommend 👌 …
5/5
GoogleRating only, no written review.
5/5
GoogleThey did all they could to push my sale through
Thank you for your review, Lee. We're glad to hear that you had a positive experience with our team and they were able to help push your sale through. We appreciate your business and hope you'll choose us again in the future.
5/5
GoogleVery professional company to deal with, Jan is really helpful, nothing is too much trouble
5/5
GoogleJune from the Rainford office was so very helpful only for her help we would have not completed so soon
5/5
GoogleStephen and Sue were friendly very professional and house went through without any problems. Would definitely recommend.
5/5
GoogleGreat to deal with. Professional,informative and good communication. Angela and Alex at the Rainhill branch are excellent people to deal with. Thank you.
5/5
GoogleSincere thanks to June and Taylor at the Rainford Office. - My bungalow was sold in record time! - The continuing support, plus updates were appreciated …
Thank you for your kind words, Margaret. We're so glad to hear that our team was able to help you through the sale of your bungalow. We appreciate your business and are happy to have been of assistance.
2/5
GoogleHad a valuation done recieved an email regarding fees replied to email same day. Telephoned next day and was told someone would ring back still waiting? We have decided to go with someone else if they can not return messages or calls to saler what are they like with buyers.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St. Helens (73) has the most, with 187 reviews rated 4.5 out of 5, followed by St. Helens (Unit 1) with 132.
The two Stapleton Derby offices, by town:
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