Trusted Agent profile
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotOUTSTANDING SERVICE STOCKTON BRANCH.
I have bought 2 properties through Stockton branch. Right from first phone call the whole team directed me in what area to buy my properties in as I live in London I now have 4 properties to rent out and Stockton are managing them for me. I can't praise the whole team at Stockton enough.
Hi Barry, thank you very much for your review of our Stockton team we greatly appreciate your kind words. Best Wishes, Mark
5/5
TrustpilotThank you
Just a message of thanks to all staff at the Marton branch, in particularly Nikki, who helped my granddad after a nasty fall outside of the office and assisted him while waiting for an ambulance. Your kindness is greatly appreciated.
Hi Faye, firstly we wish your Grandad a speedy recovery and I know the Middlesbrough team are sending their best wishes too. Thank you for your review. Kind regards, Mark
5/5
TrustpilotReally helpful and friendly
Rating only, no written review.
Thank you for your review Dean, Best Wishes, Mark
5/5
TrustpilotGreat Customer Service
The team have been amazing at keeping us up to date with everything throughout the process, which has been at times, very testing for various different reasons. Andrea and Victoria in particular have been great, so approachable and good humoured! Thank you!
Thank you for your review Emily, we greatly appreciate your kind words and both Andrea & Victoria and the team at Ingleby Barwick office will be delighted to read this review. Kind regards, Mark
5/5
TrustpilotExcellent service all round
Excellent service all round. Staff are knowledgeable,attentive and friendly. Would definitely recommend.
HI Carlo, thank you for your review of our Ingleby Barwick team, we greatly appreciate your custom. Best Wishes, Mark
5/5
TrustpilotVal at Hartlepool branch as been very…
Val at Hartlepool branch as been very helpful with everything I want to to know about repairs etc.I would recommend this branch as every body as staff are very helpful
Thank you for your review Charles. Val will be happy to read your comments and I appreciate you taking to the time to review our service. Kind regards, Mark
5/5
TrustpilotAbsolutely fantastic service
Absolutely fantastic service, purchased two houses recently with the agents at the Stockton branch and it’s been seamless! I will also be asking them to handle the management of my property portfolio. Jaynie and Claire have been fabulous. I would recommend this branch for any property related business.
Thank you Neel, I greatly appreciate your review of our Stockton team, Jaynie and Claire will be delighted to read your review. Kind regards, Mark
5/5
TrustpilotFrom start to finish I could not fault…
From start to finish I could not fault my experience with the darlington office, they were helpful, friendly and had great communication. Would recommend and use their services again.
Thank you Miss McDermot for your review of our Darlington office, the team will be happy to hear your kind comments. Best Wishes, Mark
5/5
TrustpilotGreat service
Claire has been very helpful and really keep us informed and communicated with us every step of the way, and today she is still supporting us to get some jobs done in the house and garden, real credit to the team.
Thank you Terry for your 5 star review and kind words about Claire Etheridge. Claire has been with us 15 years and an integral part of our Stockton and Property Management team. Kind regards, Mark
5/5
TrustpilotGreat job!
Kept up to date and proceeded in a very timely manner, no mishaps or bumps.
Thank you for your review and comments, kind regards, Mark
5/5
TrustpilotPaige has been great and supportive…
Paige has been great and supportive through this journey of getting a house to rent, she has also been available to answer all my question and concern. Paige handled my concerns professionally and always ready to assist.I just moved in and the house is lovely.Keep it up Paige
Thank you Victor for your lovely review and kind words about Paige. Best Wishes, Mark
5/5
TrustpilotProfessional Service
I have been so pleased with the professionalism of all of the members of staff I have dealt with over the past few months from the Hartlepool office. From valuation to the sale they have been efficient and extremely helpful and this is very much appreciated. I would recommend your Agency to any seller.
Thank you for your review of our Hartlepool team, it's great to read your kind words and review.Best WishesMark
5/5
TrustpilotGreat service so far in setting up the…
Great service so far in setting up the tenancy for my property. I didn’t experience and problems and was able to contact Paige when I needed too. So far so good!
Hi Lucy, thank you for your 5 star review it's greatly appreciated.Kind regardsMark
5/5
TrustpilotTop job
From showing my property to prospective buyers, to negotiating a sale and then pushing the sale through to completion, the friendly team at Stockton worked efficiently, with patience and competence. Another top job!
Thank you for your review Helen of our Stockton team.Kind regardsMark
5/5
Trustpilot5 STARS for the amazing Stockton team!!
Amazing service throughout, such a wonderful team in the Stockton office. Would 100% recommend to anyone looking to sell or let a property in Teesside.
Thank you for your lovely review of our Stockton team.Best WishesMark
5/5
TrustpilotHelpful and professional.
Rating only, no written review.
Thank you for your review.Kind regardsMark
5/5
TrustpilotExcellent service
We were very pleased with the service from Robinson’s Ingleby Barwick office. They were very professional and extremely helpful. Our house sold quickly due to there efficiency and they were very helpful in finding us properties to potentially buy. Would thoroughly recommend the team if you are planning a move.
Thank you for your review Valerie of our Ingleby Barwick office. Kind regardsMark
5/5
TrustpilotGood professional advice and service
Rating only, no written review.
Thank you Ranajit for your review.Kind regardsMark
5/5
TrustpilotThe team at the Stockton Office have…
The team at the Stockton Office have been absolutely amazing with me, I was in a very worrying predicament from losing my job and being told from my mortgage company that they would not extend the permission for me to sub-let my property to my tenants, I was devastated that I was potentially going to make a family homeless, I spoke to the office and they were so supportive and even counselled me through my crisis. The girls in the office helped me find an investor to buy my property and keep the tenants, I can’t thank them enough for their help and support and I highly recommend them for their professionalism, quality and care.
Thank you Sarah for your lovely review of our Stockton team. They will be delighted to read your kind words.Best WishesMark
5/5
TrustpilotHi,i write this to thank Robinson…
Hi,i write this to thank Robinson letting group to help me to find a better house for us.The services were wonderful, especially from Paige, the letting property manager.My husband and myself are really happy and greatful with their whole services.Its really appreciatable.
Thank you for your review.Best WishesMark
5/5
TrustpilotBecky and Steffi were absolutely…
Becky and Steffi were absolutely fabulous at robinsons. Can’t thank them enough. Very efficient and great communication throughout. Would highly recommend robinsons!
Thank you for your review Kat.Best WishesMark
5/5
TrustpilotExtremely efficient and professional at…
Extremely efficient and professional at the Darlington office They went the extra mile to get the sale despite numerous problems.Would recommend them especially Sally,Michelle and Joy at Darlington office
Thank you Jeremy for your review of our service from our Darlington team.Best WishesMark
5/5
TrustpilotA lovely viewing with very helpful staff
I met with Graham from the Ingleby Barwick office with a view to renting a property. As soon as I arrived, Graham was friendly, helpful and made me feel very comfortable. He was very knowledgable and even turned the heating on before I arrived! What a Gent! The staff have also been very helpful on the telephone… fingers crossed my application is successful!
Hi Rebecca, thank you for your lovely review and kind words, I will pass this onto Graham. Kind regardsMark
5/5
TrustpilotQuality service
Paige has been extremely helpful and the process has been a fast one from seeing the property to moving in.Thank you
Hi Adrian, thank you for your review and kind words, I will make sure Paige is aware of your review.Kind regardsMark
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
ESTAS awards by year, 20252025 4 Best in Postcode across four branches ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
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Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
The five Smith & Friends Estate Agents offices, by town:
Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.
