Trusted Agent profile
★★★★★
726 reviews across 2 offices and 3 platforms
Sargeants has two offices, all in London. Together they have 726 reviews on three platforms, rated 4.8 out of 5 overall.
451
Reviews on Google
All 2 offices
9
Reviews on Facebook
All 2 offices
266
Reviews on Trustpilot
Business-wide
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Sargeants's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sargeants, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GooglePatricia was very helpful, responsive, as well as professional during our purchase last month. Thanks to her everything went smoothly and she answered all our queries as quick as possible, while keeping us in the loop during the whole process.PositiveResponsiveness, Professionalism
5/5
GoogleWe had a great experience searching for our new property with Sargeants. Patricia was excellent in understanding what we were looking for in our search and doing her upmost to find us our new home. We would highly recommend.PositiveResponsiveness, Quality, Professionalism
Hi Iona, Thanks for the excellent 5 star review. I've forwarded to Trish who's made up. We wish you all the best in your new home. Best regards Dean Sargeant
5/5
GoogleWe recently purchased our home through Sargeants. Patricia was our main contact and we found her to be responsive and professional. She helped guide us through some ups and downs in the buying process and although acting on behalf of the seller, it felt like she was also looking out for our interests. Thanks for getting us into our forever family home, Patricia, Dean and team!PositiveResponsiveness
Hi Anna, Thanks for the awesome 5 star review. I know it wasn't the most straightforward transaction but thanks for being so brilliant. We're glad it all worked out and we'd love to work with you again. See you soon. Best regards Dean
5/5
GoogleCurrently selling our property with Sargeants. Patricia, Dean and the team have been responsive, helpful and professional. The property was quickly photographed to a very high quality and they were able to secure a lot of viewings from credible buyers.
Hi Adam, Thanks for the awesome five star review. It's been a pleasure dealing with you and your family and we wish you all the best in your new home. It's the big moving day today and I know Mr and Mrs C will love living there as much as you did. Best regards Dean
5/5
GoogleAmy Fox is by far the best and most professional estate agent I have met and come across whilst looking for my property. I thoroughly enjoyed speaking with her she went above and beyond! She is a true asset to your company.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAmy Fox was a pleasure to deal with. We had somewhat complex sellers with some disconnect and Amy was stellar and went above and beyond to help me including responding to my multiple queries, some of which were out of office hours. A real asset to the company and would recommend to anyone who wants an agency with a professional and high level of customer service. Hope to deal with again! Thank you Amy, owe you one or 12 drinks :-)
5/5
GoogleAmy has delivered excellent service. We have been very pleased with her quick response to our queries, she came prepared for viewings and was consistently professional in her approach. I would highly recommend her to you as well as Sargeants.PositiveResponsiveness, Professionalism
Hi Laura, Thanks very much for the outstanding five star review. Your comments are greatly appreciated. Best regards Dean
5/5
GoogleProcess of buying a property was always going to be stressful. Patricia @Sargeants was professional and helpful throughout the process ensuring all parties involved were doing their bit to complete on the purchase and pursuing where there were any delays. Always available and super responsive to emails. Very happy with our purchase. Thanks Patricia.PositiveResponsiveness, Professionalism
5/5
GoogleWe viewed some properties with Amy Fox and although at this point we've chosen not to offer on any seen with her so far, we have been really impressed with the service Amy has delivered. She's been really lovely to work with, has worked quickly to get us into houses at very short notice and has generally been great. Thanks Amy!
Hi Charlotte, Thanks for the awesome 5 start review. Amy and the team really appreciate great feedback and it means a lot to us. Best regards Dean Sargeant
1/5
GoogleRented through Sargeants for nearly 2 years, a property managed by them. I was kept in the dark about the landlord being a partner of the agency. When problems appear, the agency solve no problems. The agency's employee who manages the property has to deal with the owner who is also her boss, so in most cases nothing she can do. Not answers to phone calls, no answers to emails... and the rare occasion i managed to talk with them, many apologies and good words, but no solutions. Landlord (and partner at the agency) decides to sell the property. Offers an incentive to leave the property but then don't commit to it once we are out. The other partner (name partner) cleaned his hands saying "it has nothing to be with him" (even though he delivered the agreement himself). Not professionals at all. Update: After take things legally through Small Claims Court, they paid straight away as they knew they were liable. Again, unprofessionalsNegativeResponsiveness, Quality, Professionalism
5/5
GoogleWe came across Sargeants as buyers where we met Patricia. Patricia was attentative with our needs when the property we wanted was slightly above our max budget. She was able to help negotiate a deal with the sellers and enabled a seemless transaction. We had the added issue of viewing a property just after covid lockdown, again Patricia was really good in ensuring all measures were met and assisting us in viewing the property on more than one occasion.
Hi Michael, Thanks for the brilliant 5 star review. We hope you are settling in well and we hope to see you soon. Welcome to Ealing. You'll love it. Best regards Dean
5/5
GoogleThe best agency I have ever dealt with. They ensured the sale of my property was as smooth and stress free as possible, even when difficulties arose Sargeants, especially Amy Fox, made sure they did everything they could to help resolve the situation. They all went above and beyond beyond what would be expected of an estate agency. I cannot recommend Amy, Dean and the team enough for everything they have done.
1/5
FacebookRented through Sargeants for nearly 2 years, a property managed by them. I was kept in the dark about the landlord being a partner of the agency. When problems appear, the agency solve no problems. The agency's employee who manages the property has to deal with the owner who is also her boss, so in most cases nothing she can do. Not answers to phone calls, no answers to emails... and the rare occasion i managed to talk with them, many apologies and good words, but no solutions. Landlord (and partner at the agency) decides to sell the property. Offers an incentive to leave the property but then don't commit to it once we are out. The other partner (name partner) cleaned his hands saying "it has nothing to be with him" (even though he delivered the agreement himself). Not professionals at all.
1/5
TrustpilotVery unprofessionals
Rented through Sargeants for nearly 2 years, a property managed by them. I was kept in the dark about the landlord being a partner of the agency. When problems appear, the agency solve no problems. The agency's employee who manages the property has to deal with the owner who is also her boss, so in most cases nothing she can do. Not answers to phone calls, no answers to emails... and the rare occasion i managed to talk with them, many apologies and good words, but no solutions. Landlord (and partner at the agency) decides to sell the property. Offers an incentive to leave the property but then don't commit to it once we are out. The other partner (name partner) cleaned his hands saying "it has nothing to be with him" (even though he delivered the agreement himself). Not professionals at all.
5/5
TrustpilotGreat if you're looking to buy a property in Northfields.
If you're looking to buy a property in Northfields, such as a family home, as we were, I would recommend getting in touch with Sargeants. In addition to a good portfolio of properties, we found them, and in particular Amy Fox, extremely helpful and supportive during our search. Amy was friendly, knowledgeable, proactive, and always went out of her way to help us.
5/5
TrustpilotResponsive and caring
Responsive and caringIt has been our pleasure working with Patricia O'Sullivan during the recent purchase of our first home in England that we had completed out of Canada. She made the experience stress free and made us feel well cared for during the process. She was quick with answering our queries and extremely instrumental and helpful in moving the process forward. We are grateful for her assistance and would recommend her to our friends and family. Lara and Mike
5/5
TrustpilotResponsive and Professional
Patricia was very helpful, responsive, as well as professional during our purchase last month. Thanks to her everything went smoothly and she answered all our queries as quick as possible, while keeping us in the loop during the whole process.
5/5
TrustpilotBuying a house can be stressful but…
Buying a house can be stressful but having Patricia facilitating the process made a huge difference. She was engaging, efficient and professional throughout. Patricia's input actually helped us with our decision to buy a particular house and we are delighted with our choice.
5/5
TrustpilotGenuine and responsive
Patricia showed us round a number of properties and we are now living in one. She responded to any emails almost immediately and seemed very genuine (which is not usually a trait associated with estate agents!).
4/5
TrustpilotI purchased a house through Sargeants…
I purchased a house through Sargeants just as the first lock down was lifted this year. Jack was the agent I communicated with throughout the purchase and he was very helpful, especially when I needed to arrange a survey and when i wanted builders to come and quote for work at the property. The process of buying through them was as easy as it could be. I would certainly sell a property through them in the future. Well done and thank you Sargeants
5/5
TrustpilotHard working and professional
Sold our house despite various levels of lockdown during the process. Sargeants seemed to really put in the effort and were always easy to contact and straightforward to deal with. I would recommend
5/5
TrustpilotWe put our house up for sale back in…
We put our house up for sale back in March and were able to get a purchaser in a matter of days. The team at Sergeants especially Jack and Dean had provided an exceptional service despite being in the midst of a pandemic. They were there to answer our many queries and questions. Would definitely use them again and would recommend them to anyone.
5/5
TrustpilotReview of Sergeants
We bought a house with Patricia as our estate agent. She was absolutely amazing - always got it, always understanding, always totally on it and totally informative - really don't know where we would be now without her!Sergeants in general were just amazing too. So professional, so reassuring and Dean was an absolutely wondering at navigating any potential bumps in the road - can't thank them enough!
5/5
TrustpilotWe recently completed the purchase of…
We recently completed the purchase of our long sought after family house with excellent and friendly help from Patricia and the Sargeants team all the way. Navigating through lockdown and beyond was not an easy ask, requiring a level of patience and tact that Patricia took in her stride. We are very grateful to her and the Sargeants team and are looking forward to being very happy in our new home.... when it’s ready! THANK YOU!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (141- 143 Northfield Avenue) has the most, with 678 reviews rated 4.8 out of 5, followed by London (76 Greenford Avenue) with 313.
The two Sargeants offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent.
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