Sargeants estate agents in London

★★★★★ 4/5

Trustpilot

Responsive and effective follow-up

In general Sargeants was helpful and eager to sell our property. In particular, Hayley Knowles was professional, responsive and great at follow-up. She appreciated the house and was able to communicate to prospective buyers her enthusiasm of the special features of the property. Thank you!

C · 30 September 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

Patricia was absolutely amazing and transformed the experience of buying for us. Always informative, on it and reassuring when needed - don't want to contemplate having gone through it with something any less wonderful than Patricia!PositiveResponsiveness, Quality, Professionalism

Elena · 26 August 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 1/5

Google

Property management is terrible. During 9 months of tenancy the main agent responsible for property management has been very slow in responding to emails and can rarely be reached by phone. The property we stayed in at 32 Connaught Road had major plumbing issues. We had one major water leakage at the middle of the night with hot water pipe bursting from the top floor and water flooding all the way down to the ground floor. Had to call emergency plumber ourselves as the one listed on the tenancy booklet was not responsive. While carpets were replaced by the landlord afterwards, damage to the wall and our personal belongings were never addressed by the landlord. Apparently that’s the second major water leakage there in less than 6 months time according to the plumber who regularly come to fix things in the property. Root cause was poorly installed pipes behind walls that are now almost impossible to replace. THE AGENT NEVER TOLD US ABOUT THE FIRST WATER LEAKAGE THAT HAPPENED NOT LONG BEFORE WE MOVED IN. Had we known about this we’d not have moved into a property with significant risk of water leakage! Imaging the fear of not knowing when a pipe is going to burst such that you don’t want to leave the house! After tenancy terminated, agents were not responding to deposit enquiries. (Not ones to dispute differences with the landlord but simple clarifying questions!)NegativeResponsiveness, Quality, Professionalism, Value

Victor · 26 August 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

The Sargeants team are friendly and professional and we found them to be experts at carrying out the sale of our property. We would recommend them to anyone thinking of selling their home.PositiveProfessionalism

Shelley · 26 August 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

After a frustrating experience attempting to sell our property with another agent we changed to Sergeants last Autumn. It has been a tricky time due to COVID and various lockdowns, but Dean and the rest of the sales team have been extremely helpful, professional, communicative and we never doubt that they are doing everything they can to sell our property. Also, due to the focussed team we always know that it will be one of 3 experienced and knowledgable agents undertaking the viewings. We are still yet to get our property under offer, but we are confident we have the best agents in place. Highly recommended so far!PositiveResponsiveness, Quality, Professionalism

Thomas · 26 August 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

The sales team are excellent! Amy was so professional and always got back to me as soon as possible with answers to all my questions. She always had time in the diary to show us places we might be interested in and was so helpful during our search.PositiveResponsiveness, Professionalism

Bethany · 26 August 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

We worked with Sergeants to find us a family home and they were nothing but excellent. We mainly worked alongside Amy who time after time came up with wonderful finds for us, and put an extra mile with late viewings and calls out of hours. She knew all the properties really well and I think could probably sell anything to anyone!PositiveResponsiveness, Quality, Professionalism

Samantha · 26 August 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

We came across Sargeants as buyers where we met Patricia. Patricia was attentative with our needs when the property we wanted was slightly above our max budget. She was able to help negotiate a deal with the sellers and enabled a seemless transaction. We had the added issue of viewing a property just after covid lockdown, again Patricia was really good in ensuring all measures were met and assisting us in viewing the property on more than one occasion.

Mike · 26 August 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

We had a fantastic experience with Sargeants. Would absolutely recommend. Appreciated their honest and direct approach from the beginning, in helping us understand market pricing to very quickly arranging a lot of viewings. Professional, responsive and very good at what they do. Patricia managed our sale and was always fabulous. Quick to respond, clear on the details and a pleasure to work with. Jack and Amy were also great as was Dean. Thank you so much! Gareth and LaurenPositiveResponsiveness, Quality, Professionalism, Value

Gareth · 26 August 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Trustpilot

An extremely professional and 5 star…

An extremely professional and 5 star service from all at Sargeant’s with Hayley being a particular stand out. Hayley’s support, work and energy helped us sell our property therefore allowing us to focus on our next stage. Thank you all at Sargeant’s.

Chris · 9 August 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 1/5

Trustpilot

Property management is terrible

Property management is terrible. During 9 months of tenancy the main agent responsible for property management has been very slow in responding to emails and can rarely be reached by phone.The property we stayed in at 32 Connaught Road had major plumbing issues. We had one major water leakage at the middle of the night with hot water pipe bursting from the top floor and water flooding all the way down to the ground floor. Had to call emergency plumber ourselves as the one listed on the tenancy booklet was not responsive. While carpets were replaced by the landlord afterwards, damage to the wall and our personal belongings were never addressed by the landlord.Apparently that’s the second major water leakage there in less than 6 months time according to the plumber who regularly come to fix things in the property. Root cause was poorly installed pipes behind walls that are now almost impossible to replace.THE AGENT NEVER TOLD US ABOUT THE FIRST WATER LEAKAGE THAT HAPPENED NOT LONG BEFORE WE MOVED IN. Had we known about this we’d not have moved into a property with significant risk of water leakage! Imaging the fear of not knowing when a pipe is going to burst such that you don’t want to leave the house!After tenancy terminated, agents were not responding to deposit enquiries. (Not ones to dispute differences with the landlord but simple clarifying questions!)

Victor · 21 June 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 3/5

Google

Rating only, no written review.

Iulian · 17 June 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

My experience with them really good and it deserves 5 stars. I recommend them .

ALAA · 17 June 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

Thank you to Amy and Patricia for doing a great job, keeping me updated and going above and beyond.

Jessica · 17 June 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

Amy Fox has been our point of contact at Sargeants She has been extremely helpful and professional. Would highly recommend.

Louise · 17 June 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

We found Amy Fox excellent throughout our pursuit of a home in Ealing. She's an asset to the agency.

Nikhil · 17 June 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

Thanks Dean and Sargents for supporting our move to Ealing - very professional and friendly service. Great job particularly to Jack. All the best. M&JPositiveQuality, Value

Matt · 17 June 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

We were able to complete very quickly and Patricia was great in helping this move fast and communicated very clearly with us throughout! Thanks Sargeants - we are very happy.PositiveResponsiveness

Andy · 17 June 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

We were delighted with the help that Amy gave us during our house search. Amy was always very professional and informative whilst we were viewing properties. Thank you.PositiveResponsiveness, Professionalism

Joanne · 17 June 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

Thank you Sergeants ! Patricia , Dean, Dan and all the team were professional, personable, efficient and patient with what turned out to be a complicated sale. I cannot recommend them highly enough and would most definitely use Sergeants again. Thank you 😊PositiveResponsiveness, Quality, Professionalism, Value

Jaimini · 17 June 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

Patricia showed us round a number of properties and we are now living in one. She responded to any emails almost immediately and seemed very genuine (which is not usually a trait associated with estate agents!).

Andy · 17 June 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

Sally was extremely helpful and helped us to rent our dream flat! Only can share good experiences and professional customer service.PositiveResponsiveness, Professionalism

Hidasi · 17 June 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 1/5

Google

I was interested to buy a property , I made an offer and I was challenged by the agent if I was able to get a mortgage , I was surprised . This morning I spoke to Dean Sargent one of the partners , I was told it's a normal procedure , when I tried to explain that I was never challenged before and I have another 2 properties , his answer was ' GOOD FOR YOU' Very unprofessional to any levels considering he's one of the partners .NegativeProfessionalism

Lorenzo · 17 June 2021 · Sargeants London (141- 143 Northfield Avenue)

★★★★★ 5/5

Google

I bought a house that was on sale by Sargeants and I'm very happy with the service that I received: friendly, professional and available. I will definitely consider using them the next time that I need an estate agent.PositiveResponsiveness, Professionalism

Leonardo · 17 June 2021 · Sargeants London (141- 143 Northfield Avenue)