Trusted Agent profile
★★★★★
726 reviews across 2 offices and 3 platforms
Sargeants has two offices, all in London. Together they have 726 reviews on three platforms, rated 4.8 out of 5 overall.
451
Reviews on Google
All 2 offices
9
Reviews on Facebook
All 2 offices
266
Reviews on Trustpilot
Business-wide
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Sargeants's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sargeants, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe recently bought a house through Sargeants in Hanwell and have been really pleased with how smooth and easy it has been. Sally has been brilliant the whole way through.
Thank you Rebecca for your wonderful review - our Sales team will be happy to hear that you had a great experience working with us and we'll be sure to pass this feedback on to Sally. All the best - Team Sargeants.
5/5
GoogleWe recent bought a property through Sargeants. Sally and her team have been professional, responsive and helped us navigate through a number of complex issues, all while being friendly and helpful. Excellent all round.
Thank you for your review Chris - We're delighted to hear that you had a great experience with us! - Team Sargeants
5/5
TrustpilotWe recently bought a house through…
We recently bought a house through Sargeants in Hanwell and have been really pleased with how smooth the process has been. Sally was brilliant throughout.
We highly value your feedback and the trust you've placed in us. Should you have any more questions or need assistance please feel free to get in touch, thank you for choosing Sargeants!Dean Sargeant
5/5
TrustpilotI have a very good experience with…
I have a very good experience with Sargeants Ealing office. Their agent, Soraya Rouaz has been very helpful. Different from many other agents in the market, she is not only knowledgable but also not pushy at all. I never feel pressured, instead I feel respected and comfortable with the property search. I would recommend Sargeants to people who are looking in the Ealing area for sure.
It's great to hear that you had a lovely experience working with us Angie and thank you for your five star review! - Team Sargeants
5/5
TrustpilotHouse sale 2022
We instructed Sargeants on our house sale in the summer of 2022. Having spoken with several local agents, Dean’s knowledge of the local market as well as his professional, reassuring (and not too pushy) approach was in stark contrast to others we had spoken with and this was the key factor in our decision to go with Sargeants. Although the commission was slightly higher than what others had put forward, we felt it was worth the extra investment. Dean’s valuation and tactical advice at the outset was spot on and ultimately resulted in an overwhelming level of interest. Soraya took the lead on the practical aspects, arranging viewings and liaising with potential buyers. Given we had over 40 viewings the process was managed very well. The sale process had its moments but Soraya was great throughout and on top of it at all times, keeping things moving and liaising with the solicitors and the buyers regularly. Dean was always on hand for extra support if required as there were a few tense moments, which we greatly appreciated and again the tactical advice was spot on. The sales team was great to deal with and we never questioned our decision to go with Sargeants. It is also worth mentioning that we were selling and moving into a rental. Luckily we managed to secure a rental through Sargeants and Aston (along with Gary and others) was fantastic in managing that process and liaising with the sales team to make sure the rental and sales process ran in parallel so that we could sign the AST and exchange on our sale simultaneously. It’s clear the Sargeants team follow Dean’s lead on remaining calm and professional throughout, following up as required but not being too pushy, qualities demonstrated by Soraya and Aston.We very much hope our next house purchase is also through Sargeants.
Thank you Mateen for taking the time to leave such a great five star review and it's lovely to hear that you enjoyed working with us as much as we enjoyed working with you! All the best - Team Sargeants
2/5
TrustpilotAny experience I hope never to have to relive again
Being an estate agent isn't easy and having done it for nearly 5 years I completely empathise with their job. When we chose Sargeants it was on their branding and properties sold within our immediate area. Dean came around and gave us his pitch and price range, which with all agents tends to be within 15% from lowest to highest. He negotiated his fee, and we were happy and went ahead with listing our property with him and his team.Amy seemed to take the lead and got us an offer well over where we were recommended to put our property on the market, lucky we had experience in property and the area. Our offer was based on us extending our lease, which was acceptable and we proceeded. Amy then became utterly useless, stating we were ready to exchange after 2 weeks, and upon checking with our solicitors our lease pack hadn't even been sent. Amy then left (to our fortune) and Dean took over, but the damage had already been done with all the miscommunication with the buyers (who had only purchased overseas) which caused a great deal of confusion, it eventually led to our buyers pulling out, with the market beginning to go into a downturn. This then caused another issue with us having to drop our price and accept an offer £20k-£25k lower than originally listed for. This was acceptable as we had to move but as I believe Amy caused the hold-up, I asked Dean to help us with the Fees as we had lost £20k but his fee dropped my mear hundreds of pounds... I was compensated £200.The only saving grace in all of this nightmare, and it wasn't short of that, was Amy and Soraya who were empathetic and proactive, these two are gems in the property market and I wish others would take a leaf from their book.I would be dubious about appointing Sargeants and make sure you serve your notice on day 1 to give you the chance to get out of your contract when it ends and not have to wait another 4 weeks to make a change.
Thanks for your review Steven and apologies Amy didn't meet your expectations. We appreciate your feedback and I'm glad you found the experience with Hayley, Soraya and your second buyer much better and more importantly your move was successful. Having personally overseen both transactions and reviewed them with you, it's important to note that as agents we can only pass on information that's given to us when it comes to conveyancing and that was ultimately the downfall in the first transaction as it caused some miscommunication (which we've now addressed with additional training for the sales team) but I genuinely believe the buyer just had a change of heart in what was to become a difficult market. As your agent we increased our marketing spend to find you another buyer quickly which we did and the final price achieved is a record breaker for your road and the surrounding area. I also did what I could regarding a reduction in our fee as a gesture of good will which you accepted. We will take all of your comments on board and the team and I wish you all the best with future endeavours. Best regards Dean
5/5
TrustpilotExcellent service
Sargeants did a fab job selling my flat. Dean's valuation proved to be spot on, with Sargeants managing to achieve a sale at full asking price, despite the challenging market conditions. Soraya was brilliant with her efforts in seeing the sale through to completion. Thank you for the excellent service :)
We highly value your feedback and the trust you've placed in us. Should you have any more questions or need assistance please feel free to get in touch, thank you for choosing Sargeants!Dean Sargeant
5/5
TrustpilotSoraya Rouaz
Soraya is nothing short of amazing, exceptionally professional and has the brilliance to meet then exceed your expectations. I am extremely pleased with all the work Soraya's invested in finding us the house of our dreams. Soraya is a true ambassador for Sargeants and I will definitely be recommending all my family & friends to use this agency. Simply brilliant!!
We highly value your feedback and the trust you've placed in us. Should you have any more questions or need assistance please feel free to get in touch, thank you for choosing Sargeants!Dean Sargeant
5/5
TrustpilotGenuinely excellent experience!
Sargeants let out one of our properties and ultimately ended up selling it for us as well. We had a really fantastic experience with them, and I wouldn't hesitate to unequivocally recommend or use them again!
We highly value your feedback and the trust you've placed in us. Should you have any more questions or need assistance please feel free to get in touch, thank you for choosing Sargeants!Dean Sargeant
5/5
GoogleExcellent experience buying a property with Sargeants. I dealt with Hayley Knowles and she was very professional, knowledgeable and most important eager to help the buyer and make sure all questions got answered. Hayley was super responsive and never had to be chased for anything helping us massively to finalise the transaction within the timeframe we had initially set. After having dealt with so many estate agents during the process of buying a house, I can clearly say that she was the best and I can highly recommend.PositiveResponsiveness, Professionalism
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Dear Ady, Thanks so much for a 5-star rating! Best wishes - Team Sargeants
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleI've been in touch with Louise from Sargeants, who's very kind, professional and responsive.PositiveProfessionalism
Dear Ani, Thank you for awarding us a 5-star rating, Louise is very grateful for your wonderful words. Best wishes - Team Sargeants
5/5
GoogleGreat experience from start to finish, cannot thank Hayley enough!
Hi Joe, Thank you so much for taking the time to let us know about your experience with us. Hayley is overjoyed with your kind words and pleased that you are satisfied with the service. Best wishes - Team Sargeants
1/5
GoogleCame down from Yorkshire for a viewing today after speaking to and arranging a time to be told they had not booked me in . Appallingly service
5/5
GoogleI sold my house through sergeants. Hayley and Dean exceeded my expectations and have been great from start to finish!
Dear David, Thank you for choosing us to assist with the sale of your home. Both Hayley and Dean are thrilled for the positive result they were able to achieve for you. We hope you have been keeping well! Best wishes - Team Sargeants
1/5
GoogleTHIS COMPANY IS SCAM... The firm rented us a house on "Seaford road" a year ago. He made a 1-year contract and took a 6-month down payment. After the first 3 months, they sent us an exit order. Don't think that you bought a full furniture in a 3-storey house without furniture... we spent 1,000 pounds on the garden of the house and we were fined a lot of companies for closing early contracts. Not finished. After about 10 months, we found another house and emptied the house. What do you think happened next? They advertised to rent the house they were going to sell again. They received their full year's rent from us. Nobody knows about each other. They say we will sell the house and vacate the house. On the other hand, your 1 year is up and they say, do you want to renew the contract? There is a mouse nest under the house, they came 10 times just for this.
5/5
GoogleLouise has been very professional and positive. It has been a pleasure working with her. Sargeants seem to be looking after their clients and tenants.PositiveResponsiveness, Quality, Professionalism, Value
Dear Dafina, Thank you for your wonderful review - our clients' satisfaction is our number one priority. Louise in particular is very grateful for your warm feedback and hopes to work with you again in the future! Best wishes - Team Sargeants
5/5
GoogleI cant thank Amy Fox enough for helping to sell my flat. She always went the extra mile and nothing was ever too much. Always pleasent to talk to and very professional a great asset to sargents. Thanks for all your help wish you all the best.PositiveResponsiveness, Professionalism
5/5
GoogleVery impressed with the customer care Louise Conway delivered to both me and my mother during our viewing on Saturday morning. She was extremely professional as well as very lovely and caring, she made sure all of our questions were answered clearly therefore I am very grateful . Im very thankful for hers and the agencie’s service! Keep up the great customer care!
Dear Bárbara, Thank you so much for taking the time to review Louise's service. She is an asset to our team and prides herself on great customer service. We are overjoyed with your lovely words and send best wishes to you and your mum. Kind regards - Team Sargeants
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (141- 143 Northfield Avenue) has the most, with 678 reviews rated 4.8 out of 5, followed by London (76 Greenford Avenue) with 313.
The two Sargeants offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent.
