Trusted Agent profile
★★★★★
726 reviews across 2 offices and 3 platforms
Sargeants has two offices, all in London. Together they have 726 reviews on three platforms, rated 4.8 out of 5 overall.
451
Reviews on Google
All 2 offices
9
Reviews on Facebook
All 2 offices
266
Reviews on Trustpilot
Business-wide
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Sargeants's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sargeants, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had the pleasure of working with Raul from Sargeants, and it was a truly exceptional experience. From the very beginning, Raul demonstrated professionalism, expertise, and a genuine commitment to providing top-notch service.
Hi Carolina, Thank you for your 5 star review. Team Sargeants.
5/5
GoogleExceptional Service from a Top-Notch Lettings Agency and Agent! I would like to express my utmost satisfaction with Sargents London and their remarkable agent, Raul Neves. From start to finish, their service exceeded my expectations, making our rental journey smooth and enjoyable. Raul was friendly, approachable, and responsive to our inquiries and had a caring attitude throughout the whole process. Even after signing the rental agreement Raul continued to provide exceptional support. They promptly addressed any concerns or maintenance requests we had, ensuring our comfort and satisfaction in our new home. In summary, our experience with Sargents and Raul Neves was outstanding. The outstanding service, personalized attention, and commitment to client satisfaction set them apart. I wholeheartedly recommend Sargents and Raul to anyone in search of a rental property. They made our journey stress-free and enjoyable, and we are grateful for their exceptional service. Thank you Sargents London and Thank you Raul!
5/5
TrustpilotVery friendly and tenacious
Very friendly and tenacious, we had a lot of issues with the sale which weren’t their fault but they always had the experience and time to help.
We highly value your feedback and the trust you've placed in us. Should you have any more questions or need assistance please feel free to get in touch, thank you for choosing Sargeants!Dean Sargeant
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Hi Titan - thank you for taking the time to speak to us before regarding your review and I hope that we were able to clearly explain how our sales process works with the marketing of properties and that it only has your best interests at heart. We hope to work with you in the future - All the best, Team Sargeants.
5/5
GoogleVery helpful in house hunting. They communicate on time and everything is handled professionaly.
Dear Ian, thank you for taking the time to leave such a great review and it's lovely to hear that you enjoyed working with us - Team Sargeants
1/5
GoogleContacted Sargeants twice regarding a property they are advertising for sale that I wanted to view, and no one got back to me.
I’m so sorry to hear this Fazi. My sincerest apologies. The team are working very hard to return all calls within 24 hours and are still working through the back log due to an exceptionally busy market. Please call me personally on Monday and I’ll ensure your enquiry is dealt with as a matter of urgency. Best regards Dean Sargeant 020 8799 3800
5/5
GoogleThe Sergeants team were brilliant and gave great advice with my property search. I couldn't recommend them more.
Dear Rosie, it's great to hear that you enjoyed working with us and we are happy to know we could help you with your property search! All the best, Team Sargeants
5/5
GoogleVery helpful and seamless experience from Raul Neves who guided us with renting our place. Thanks to Sargeants team and Raul!
Its great to hear you have had a wonderful experience with us, thank you for your review. Team Sargeants
5/5
GoogleI had a very good experience with this agency. They are very helpfulI. I would like to mention Rachel and Raul, they are super professional.
Thank you for your five star review - We aim to provide top quality customer service so its great to know you enjoyed working with us! - Team Sargeants
5/5
GoogleLouise Conway was so lovely and helpful, particularly when I had worries about finding somewhere in time. She was reassuring and made me feel so much better! Thank you Louise! :-)
5/5
GoogleHayley is everything you could ask for in an estate agent. She helped and cared throughout the process and I couldn't recommend her enough. She is a true asset to Sargeants!
Dear Steph, thank you for taking the time to leave such a great review and it's lovely to hear that you enjoyed working with us - Team Sargeants
5/5
GoogleWould absolutely recommend Sargeants to anybody looking for a property. The team were so helpful - I dealt with Louise who was knowledgeable and ready to assist with any questions I may have.
Thank you for taking the time to write such a lovely review! Any feedback to our team is so helpful and we're happy you had such a great experience. All the best - Team Sargeants
5/5
GoogleI’ve been to a few estate agents over the last few months but the team here were exceptional. A lady called Louise was ready to assist me with anything I needed and I cannot thank her enough for helping me in my search.
Thank you for your review Alice - We're delighted to hear that you had a great experience with us! - Team Sargeants
5/5
GoogleCannot recommend Louis enough. He is professional, courteous while remaining really down to earth. We wish Louis all the best.
5/5
GoogleBest lettings agency I’ve worked with until now! Big thanks to Rachel Flynn, Raul Neves and Louise Conway for a making our lives easier at a difficult moment.
Thank you Oszkar for your wonderful review - our Lettings team will be happy to hear that you had a great experience working with us. All the best - Team Sargeants.
5/5
GoogleI had a very good experience with Sargeants. Especially Rachel and Raul were extremely helpful and patient. I really recommend this agency!!!
Thank you Timea for your lovely review - Raul, Rachel and the rest of our lettings team will be so pleased to hear that you had a great experience working with us! - All the best, Team Sargeants
5/5
GoogleHad great experience with Sargents and dealt with Hayley Knowles who was very helpful. Would definitely recommend them, her knowledge of the properties was so helpful.
Thank you Alan for your kind words - Hayley will be so pleased! All the best - Team Sargeants
5/5
GoogleHad the pleasure of working with Dean & Hayley. They did an excellent job, proactive, consultative and provided great communication throughout the sales process.
Thanks Charlie for the great review. It means a lot to us to know you were happy with our customer service. Sending our best wishes - Team Sargeants
5/5
GoogleHayley was an absolute pleasure and I would recommend her to anyone. She is professional, kind and transparent. She knows exactly how to meet the needs of the individual and I cannot recommend her enough
Thank you Katarina for your five star review! It really means a lot to us here at Sargeants to know you had such a positive experience. All the best - Team Sargeants
5/5
GoogleSargeants we’re so helpful. I had Hayley show me around properties to buy and she couldn’t be anymore helpful and open to hear my specific needs and what I was looking for. Couldn’t recommend them enough.
Thank you Ted for your five star review. We aim to provide top quality customer service so its great to know you enjoyed working with us! - Team Sargeants
5/5
GoogleRecently bought my first home with Hayley Knowles, she was amazing! Nothing was ever too much trouble. 100% recommend she was fab
It's great to hear that you had a lovely experience working with us Niamh and thank you for your review! - Team Sargeants
1/5
GoogleHad a really poor experience dealing with Gary at this branch. Just a poor negative attitude, very unfriendly and not pleasant to deal with. I would avoid dealing with this chap. Hoping others are friendlier. As a result, I've taken my BTL portfolio rentals to a competitor across the road who are far more helpful and pleasant to deal with. Who wants to deal with a condescending, arrogant, unhelpful agent these days.
Dear Vincento, We're surprised to receive this review but we believe there must be some mistake as all of our calls are recorded and we have no record of you ever calling our company. Gary has been with us for 8 years and this is the first complaint we have ever received regarding his attitude. His conduct when dealing with the hundreds of landlords and potential landlords we have dealt with over the years has been nothing short of outstanding. If you want to discuss further please call the office on 020 8799 3800. You can speak to a senior partner who will listen to your grievance in more detail. We are very keen to understand how the call appeared to go so badly when all you appeared to make was an initial enquiry into our services. Best regards Dean Sargeant
5/5
GoogleI have very good experience with Sargeants in Ealing branch. Their agent, Soyara Rouaz has been very helpful but never pushy like many other real estate agents in the market. She has the market knowledge and her professionalism make my whole property searching experience a good one.
Thank you Angie for your kind words and five star review - we'll make sure to pass this on to Soraya and it's great to hear that you enjoyed working with us! - All the best, Team Sargeants
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (141- 143 Northfield Avenue) has the most, with 678 reviews rated 4.8 out of 5, followed by London (76 Greenford Avenue) with 313.
The two Sargeants offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent.
