Sargeants reviews

★★★★★ 5/5

Trustpilot

First Class Experience - Thank you Anais

We were with another Agency for approx 6 months then changed to Sargeants. Our flat sold the first day. We cannot thank Anais enough for her help and professionalism, always there to answer any questions and help chase things when needed. We would definitely recommend Sargeants and they would be our first choice in the future. Once again, thank you Anais and Sargeants.

Maddalena · 27 April 2026

★★★★★ 5/5

Trustpilot

Exceptional service

I want to express my gratitude for the exceptional service Sargeants provided for us as lanlords for over 15 years now. Gary and the team have been nothing short of brilliant, always there to advise on new tenants and help with any ongoing issues. We've always trusted their judgment and they have never let us down. They always send us the prompt reminders for renewals and statutory obligations, ensuring we never miss them. Gary and the team are highly professional, approachable, and friendly, and their experience is evident in the way they handle everything. As a landlord for several properties with Sargeant, I will continue to trust them with all my future lettings. Thank you again for your outstanding service. Best regards, Beri Popovic

Beri · 8 November 2023

★★★★★ 5/5

Trustpilot

onboarding process

So far, so good with the onboarding process. Anais has been professional, responsive, and helpful throughout. The sale is still ongoing, so fingers crossed that the rest of the process goes as smoothly as the start has been!

Isa · 21 May 2026

★★★★★ 5/5

Google

Sally and her team at the Hanwell office offer a very high standard of service. Sally herself has excel in her professional but personable dealings with me consistently from the start of my interactions with her. She possesses very good emotional intelligence which has benefited me in what can be a challenging and stressful time. Thank you very much Sally, I will not hesitate to recommend your services to friends and family.

Rose · 16 April 2024

★★★★★ 5/5

Trustpilot

Thank you Anais!

Anais is very professional and knowledgeable and a pleasure to have as a guide around the houses. She is always very friendly and great at communicating. She took the time to get to know us and our boys which is always appreciated.

Katie · 2 April 2026

★★★★★ 5/5

Google

We had an offer accepted on a Property listed through Mandy Kahlon at Sargeants Hanwell. Having been through a significant number of challenges with other estate agents in the area, dealing with Mandy was a breath of fresh air. She was exceptional from start to finish, helping us with finding a property, submitting an offer and all the relevant paperwork/ conveyancing enquiries. Mandy’s approach was proactive, supportive, and comprehensive. She also demonstrated a huge amount of integrity (something in the industry that isnt always felt), helping move the process forward. Thanks to Mandy I would strongly recommend Sargeants for both selling and buying of properties in the local area.

Joe · 13 March 2025

★★★★★ 5/5

Trustpilot

Amazing team at sargeant

Soraya was amazing throughout the purchase process. She was very professional, understood the markets and went above and beyond the call of duty to deliver the best properties and then convinced me of the same! Thank you for the wonderful job, the support and reassurances throughout. You were God sent. Jazak Allahu khairan. I will definitely use Sargeant again and recommend you to all buyers and sellers. My best wishes to you and the team at Sargeant (Sally, Raul, Luis,Dean, Gary & Louise).

Ibrahim · 6 August 2023

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Raul, and I can’t recommend him highly enough! From our first meeting, Raul was professional, attentive, and genuinely committed to understanding my needs. He guided me through every step of the home-buying process with patience and expertise, always making time to answer my questions, no matter how small.

Luciano · 2 December 2025

★★★★★ 5/5

Trustpilot

Excellent service throughout!

We recently sold our property through Sargeants. The property was donated to us and being a more complicated property, with a first floor flat and a ground floor commercial space which was in significant need of renovation, we thought it would be a difficult property to sell. However, Sargeants were excited to market our property and managed to find a buyer within the first week or two. Hulya Baillie was our sales consultant and was incredibly professional and friendly, very helpful and went beyond her duties to help us with a few maintenance issues in the property and helping to guide us through the sale process . She was an absolute pleasure to work with, as was the rest of the team at Sargeants. I would highly recommend Sargeants to anyone in the area looking to sell their property.

James · 28 February 2025

★★★★★ 5/5

Trustpilot

Excellent Estate Agent @ Ealing W13

From the very beginning once we had chosen Sargeants @ Ealing Office, 141-143 Northfields Avenue W13 as our Estate Agent the entire service from start to finish was excellent. Our primary contact throughout was their Senior Sales Consultant- Hulya Baillie. Hulya looked after the entire process exceptionally well from keeping us well informed, helping potential buyers with viewings, honest viewing feedback, dealing with our solicitor etc. The house is now sold through Sargeants - many thanks to the entire team especially Hulya!

Will · 15 February 2025

★★★★★ 5/5

Trustpilot

Honesty & Transparency

When we decided to let our property we were naturally inclined to go to Gary and team at Sargeants. They have always been efficient and kind when we were looking to buy a house.The most important value was honesty and transparency - we always felt they were acting for our best interest and not primarily for earning their quota. This made us feel confident that our house was in the right hands.

Mr · 26 November 2023

★★★★★ 5/5

Trustpilot

House sale 2022

We instructed Sargeants on our house sale in the summer of 2022. Having spoken with several local agents, Dean’s knowledge of the local market as well as his professional, reassuring (and not too pushy) approach was in stark contrast to others we had spoken with and this was the key factor in our decision to go with Sargeants. Although the commission was slightly higher than what others had put forward, we felt it was worth the extra investment. Dean’s valuation and tactical advice at the outset was spot on and ultimately resulted in an overwhelming level of interest. Soraya took the lead on the practical aspects, arranging viewings and liaising with potential buyers. Given we had over 40 viewings the process was managed very well. The sale process had its moments but Soraya was great throughout and on top of it at all times, keeping things moving and liaising with the solicitors and the buyers regularly. Dean was always on hand for extra support if required as there were a few tense moments, which we greatly appreciated and again the tactical advice was spot on. The sales team was great to deal with and we never questioned our decision to go with Sargeants. It is also worth mentioning that we were selling and moving into a rental. Luckily we managed to secure a rental through Sargeants and Aston (along with Gary and others) was fantastic in managing that process and liaising with the sales team to make sure the rental and sales process ran in parallel so that we could sign the AST and exchange on our sale simultaneously. It’s clear the Sargeants team follow Dean’s lead on remaining calm and professional throughout, following up as required but not being too pushy, qualities demonstrated by Soraya and Aston.We very much hope our next house purchase is also through Sargeants.

Mateen · 12 January 2023

★★★★★ 5/5

Trustpilot

first time buyer

This company across the board is spot on. My renting experience with them was quality, and now having worked with Louis in the sales team for months on purchasing a place, it was no different. He was consistent with great guidance and showed care in our requirements - polite, friendly and professional throughout. An absolute pleasure to deal with.Whenever you walk into the office, everyone there is lovely.Highly recommend

A · 18 September 2023

★★★★★ 5/5

Google

Having met Dean, I knew Sargeants were the agents to market and sell our family home in Hanwell. The whole team were incredibly efficient and professional, especially Mandy who was the agent who sold our house. My wife and I were incredibly impressed from start to finish. We couldn’t recommend Dean, Mandy and the Sargeants team highly enough. Thank you so much! M.

Max · 22 May 2025

★★★★★ 5/5

Google

My experience with Sargeants London has been excellent. The team were professional, supportive, and kept me updated throughout. The whole process was smooth and stress-free. Highly recommend them and a big thank you to Murad for making my dream come true.

Shahid · 16 December 2025

★★★★★ 5/5

Trustpilot

Great service from Hayley at Sargeants

We worked with Hayley at Sargeants buying a house in Northfields recently. She was incredibly friendly, professional and efficient. One of the things we really liked was that we dealt with Hayley all the way through the process, from viewing to completion, so we had one point of contact who always knew what was happening, rather than being handed around different people in the team.

Robert · 21 September 2023

★★★★★ 5/5

Trustpilot

Highly recommended

We used Sargeants to rent out our property while we were overseas and were very impressed with the professional service and peace of mind they provided that it was being so well managed so when we decided to sell we used Sargeants. The sales team were very professional and provided excellent service, were always prompt and responsive and did a great job of keeping us updated throughout the process. Our sale was not without its share of unexpected complications and Hayley and the team navigated the challenges smoothly and quickly to keep the sale (and our purchase) on track I would highly recommend the friendly and professional team at Sargeants.

Bruce · 11 January 2022

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Raul, and I couldn't be happier with the experience. Raul was instrumental in helping me find my dream home, and his expertise and dedication made the entire process seamless and stress-free.

Vitor · 3 December 2025

★★★★★ 5/5

Trustpilot

Definitely recommended

We've worked with Sergeants for years - for letting our flat and most recently, for its sale (with Hayley) - and we couldn't recommend them more. They've always been professional, very responsive and pleasant to work with. We could always count on them to support us and advise us objectively. They're a local family-owned business, not salesy or pushy, which we appreciated a lot.

Maria · 6 August 2023

★★★★★ 5/5

Trustpilot

Excellent experience. Very professionals.

Excellent experience buying a property with Sargeants. I dealt with Hayley Knowles and she was very professional, knowledgeable and most important eager to help the buyer and make sure all questions got answered. Hayley was super responsive and never had to be chased for anything helping us massively to finalise the transaction within the timeframe we had initially set. After having dealt with so many estate agents during the process of buying a house, I can clearly say that she was the best and I can highly recommend.

Andres · 2 October 2021

★★★★★ 5/5

Trustpilot

Joy is a Joy!

Sargent are great if want a personal approach when it comes to selling or letting properties. I had the pleasure of having Joy look after, she is extremely hardworking, professional and reliable. If you go to Sargent I would highly recommend Joy as she always goes the extra mile for her clients - Joy is a Joy!

Caitlin · 22 December 2023

★★★★★ 1/5

Trustpilot

Disappointing experience

We have been renting our home through this agency for over three years. Recently, our boiler broke down, leaving us without heating and hot water, and we are now entering the fourth day with the issue still unresolved. The temperature inside the house dropped to around 8.8°C. We have two young children, which made the situation extremely difficult. Despite reporting the issue immediately and following up multiple times by phone and email, the repair has still not been resolved. We were advised to purchase electric heaters ourselves as a temporary solution, with no alternative arrangements or compensation offered. The lack of urgency and poor communication during what should have been treated as an emergency repair has caused significant stress. I would expect much better handling of essential repairs, especially in a family home.

Daria · 6 January 2026

★★★★★ 5/5

Google

My experience with Sargeants London has been an amazing one. Raul has been professional, calm, communicative and polite through out. I never felt stressed for a second during the whole process. I knew I was in good hands. Highly recommend Sargeants London.

Christie · 2 October 2025

★★★★★ 5/5

Trustpilot

Lovely and very responsive

Hulya from Sargeants took us around a few properties and showed us one that we really loved. From when we first made contact to request a viewing, Hulya has been on it and very responsive. It was great spending the day with her, she made us feel at ease and very happy with her service.

Grace · 4 December 2023