Trusted Agent profile

Sargeants estate agents in London

4.8

★★★★★ Excellent

726 reviews across 2 offices and 3 platforms

Sargeants has two offices, all in London. Together they have 726 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

451

Reviews on Google

All 2 offices

Facebook logo

3.2 / 5

9

Reviews on Facebook

All 2 offices

Trustpilot logo

266

Reviews on Trustpilot

Business-wide

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Our offices

Sargeants's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Sargeants, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Sargeants office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Moving house is a very stressful thing. Sargeants Estate agents and especially Patricia have worked very had to make our sale as stress free as possible. When problems have arisen Patricia worked very hard to sort them out and to keep us calm and most importantly, informed as to what was happening . And keeping the sale moving forward. Our sale was in a very long chain so we worked with other agents and this really proved to us that Sargeants are a cut about the usual agent. Highly recommended.

James · 17 June 2020 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Hi James, Thank you very much for your kind words. The positive feedback means a lot to us. We've loved working with you and are pleased we've helped to make your dream move work. Best regards Dean Sargeant

5/5

Google

We recently bought our first flat through Sargeants. Patricia was really helpful throughout the entire process, from initial viewing through to completion. She was a great guide for us as inexperienced home buyers and we're really happy with where we've ended up. We would highly recommend Sargeants.

Hamish · 17 June 2020 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thanks for the brilliant 5 star review Hamish. Trish, the team and I have really enjoyed working with you and you were awesome buyers! We hope to help you move again in the future. Best regards Dean Sargeant

5/5

Trustpilot

They rent out my 2 bed flat in Ealing

They rent out my 2 bed flat in Ealing. I like this agents as they take the commission on a monthly basis unlike other agents who seem to want to take the tenancy term up front which is unacceptable to me. Good local agent and professional staff.

Huck · 22 May 2020 · Sargeants London (141- 143 Northfield Avenue)

5/5

Trustpilot

Helped us find our new home

Patricia was really helpful, considerate and professional during our house search.She clearly understood our criteria and budget and offered valuable advice and support in what was a very challenging market.She helped us find the house that was right for us and we are now happily settling in to our new home.

Tom · 5 May 2020 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 14 June 2024

Thanks for the awesome 5 star review Tom. We're glad you are settling in well and we really appreciate your feedback. It was a pleasure helping you move. Best regards Dean Sargeant

5/5

Trustpilot

I would highly recommend using…

I would highly recommend using Sargeants as the service I received when buying and selling was very efficient. I dealt mainly with Patricia who was friendly but always professional, and got everything done really quickly! I would definitely use them again in the future.

Juliet · 9 April 2020 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 14 June 2024

Thanks for the amazing 5 star review Juliet. It was a pleasure helping you to sell and buy. We hope to work with you again some day. See you soon.Best regards Dean Sargeant

5/5

Trustpilot

Pretty much flawless

I'm not sure what brought Dean or his team into the estate agent business, but if it was to help disprove the reputation for dishonesty that plauges their industry, they are succeeding.After several unsuccessful months trying to sell our flat with another agent (who were focused on volume but little else), Dean and team put together a very smart brochure, and assigned the highly experienced Patricia as our key point of contact.The team was thoughtful about the timing of viewings, gave us plenty of notice, and sent genuine, appropriate buyers our way from their valuable network. During viewings, they sold the property well, with professional enthusiasm. Key to it all was transparency and excellent communication. Once they had found us a great buyer, they dealt with a delay in our chain well, and with ultimate success.We would sell through Sargeants again without hesitation, and heartily recommend their services. The sleaze-free approach gives every stakeholder confidence that things are being done properly. And they are.

Nicholas · 17 March 2020 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 14 June 2024

Hi Nicholas, Thanks ever so much for the amazing 5 star review. We appreciate you taking the time out to write such lovely words. The team are made up and it was an absolute pleasure working with you. I hope you are settling in well. Best regardsDean Sargeant

4/5

Trustpilot

Professional service, receptive to customer feedback

Professional, friendly service from Patricia, Jack and Dean who all kept us informed with regular contact throughout the entire purchase/sales process.Very receptive to customer feedback and they took on the sale of our property when the sale with another Estate Agent fell through, to reduce the chance of our respective purchases collapsing. Happily we completed on the sale and both of our respective purchases with Sargeant's.

Jennifer · 3 March 2020 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 14 June 2024

Hi Jenny, Thanks ever so much for the brilliant 4 star review. It was a pleasure working with you to help you sell and buy. We hope you are settling in well. Best regardsDean Sargeant

5/5

Trustpilot

Excellent service from a great team

Excellent service from a great team, they have passion for the job and deliver on their word.

Ross · 12 February 2020 · Sargeants London (141- 143 Northfield Avenue)

5/5

Trustpilot

First House purchase December 2019

We bought a house through Sargeants in December 2019. We dealt with Patricia who was always friendly and professional. Our offer was accepted quickly and our expectations With regards to the process of the purchase were managed from the outset. Patricia frequently liaised with ourselves and the sellers ensuring that we were updated at all times. This was particularly helpful as our purchase fell over the festive period. We had actually been trying to buy our first home for many months but had had several transactions fall through. In our experience Patricia and Sargeants were by far the most efficient and honest agents that we had dealt with and we would recommend to any other buyers.

Rachel · 23 January 2020 · Sargeants London (141- 143 Northfield Avenue)

1/5

Google

Rating only, no written review.

Jason · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Dear Jason, Apologies but you must have made a mistake with your review. We have no record of you ever having been a customer of ours. Please remove.

5/5

Google

Rating only, no written review.

Leila · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Hi Laura, Thanks for the awesome 5 star rating. Your feedback is greatly appreciated. Best regards Dean Sargeant

5/5

Google

Really efficient service - Georgina was very helpful and friendly

Valerie · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thank you Valerie - much appreciated. Kind regards, Sargeants

1/5

Google

They don't know anything about customer care , poor service

Sophia · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Dear Sophia, I'm so sorry but there must be some mistake. We have no record of you ever contacting our company. Please remove. Thanks

5/5

Google

Georgina and Imogen went above and beyond to help me with my rental enquiries, great service! Thanks

Dora · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thank you so much Dora for your kind review. Kind regards, Sargeants

1/5

Google

I don't believe it , someone work as agent in property agency but she could not understand , computer PHD ( Me ) and doctor ( My wife ) are professional !!!!!!!!! Agency staff (IMOGEN BRADLEY ) sent email about you aren't a professional couple , the property wont work for you !!!!!!!!!! *****No Knowledge and illiterate**** POOR SERVICE AND MANAGEMENT We had complaint with manager but he didn't do anything

Dr · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Hi Tom, Apologies but we have no record of you ever contacting our business so we believe there must be a mistake somewhere. Please remove. Thanks

5/5

Google

I am a landlord in the local area and Sergeants have done a great job for me. Thank you Georgina for letting my three properties with such professionalism.

Kevin · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thank you so much Kevin - feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future. Kind regards, Sargeants

5/5

Google

I would have no hesitation in recommending Patricia and Dan from Sargeants they were more than accommodating and helpful with our recent purchase very professional throughout. Thanks again

Annie · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Hi Anne, Thank you very much for the kind words. We hope you are settling in well and thanks for being a valued customer of ours. Best regards Dean Sargeant

5/5

Google

Dean, Graham and the team provided an excellent service despite a tough market. Very personable, helpful and persistent - I would recommend them to anyone.

Claire · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Dear Claire, Thank you very much for taking the time to write this review. Customer service is vital to our business and we appreciate your feedback. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sargeants

1/5

Google

Ignored all tenant questions. Refused to pass questions onto the LL and claimed we could discuss changes to the contract with the LL after we had signed it and paid the deposit.

Mike · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Hi Mark, I'm sorry to hear you experience with us wasn't as expected. Please contact me at info@sargeants.london and we can look in to the matter for you. Best regards Dean Sargeant

5/5

Google

Fantastic services from Sargeants. As a tenant of a managed property they were always on the ball and went above and beyond whenever needed. Particularly Georgina and Angelika

Samuel · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thank you very much Samuel. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards

5/5

Google

Claire has been a huge help during our house hunting process. Thank you so very much for your time and for taking us around to so many house viewings (often at very short notice). We have been so impressed with your professionalism and enthusiasm. Although we ultimately went with a property marketed by another agent, we wouldn't hesitate in recommending Claire or Sargeants to any of our friends who are looking in the area.

Joyce · 18 June 2019 · Sargeants London (141- 143 Northfield Avenue)

Agent replied · 16 June 2024

Thank you so much Joyce and Nic. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sargeants

5/5

Trustpilot

Really excellent service from Dean at…

Really excellent service from Dean at Sargeants for our recent W5 house sale. Sargeants seem to have cornered the market not just in the St Mary's Road area of Ealing, but even down to our exact street (5 out of the last 6 sales I think), and for us this was nothing but a good thing. Their hyperlocal expertise resulted in sensible (but still ultimately pleasing) pricing advice in a nervous market, and a rich pipeline of potential buyers which led to a very fast sale. The whole project was super-smooth and done at a very fair rate of commission, with Sargeants seamlessly handling various logistical extras (house clearance, maintenance …) as we were managing the sale remotely. Thanks!

Bill · 10 April 2019 · Sargeants London (141- 143 Northfield Avenue)

5/5

Trustpilot

great combination of professionalism…

great combination of professionalism and well earned confidence.I looked into going with an online agent but Sargeants seemed to be doing brisk business in the local area and after meeting up with one of the partners, Dean, I decided that it was worth the extra to go with this traditional bricks and mortar agency and I was not disappointed. Would recommend.

Farhad · 13 February 2019 · Sargeants London (141- 143 Northfield Avenue)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Sargeants

Which Sargeants office has the most reviews?

London (141- 143 Northfield Avenue) has the most, with 678 reviews rated 4.8 out of 5, followed by London (76 Greenford Avenue) with 313.

Where are the Sargeants offices?

The two Sargeants offices, by town:

Has Sargeants won any awards?

Yes. In The Trusted Agent 2026 awards, London won Trusted Agent.

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