Trusted Agent profile · Tyne & Wear
★★★★★
1,716 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,716 reviews on 1 platform, rated 4.7 out of 5 overall.
Sarah Mains's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat customer service. Helpful and professional. They stood by me throughout my whole transactions with them.
Hi Faith, thanks very much for your fantastic review, we really appreciate it! Kind regards, Julie Knox, Customer Success.
5/5
GoogleSuper service from beginning to end of my journey. Nicola is excellent 👏 5 star staff …
Thank you very much for your kind words and fantastic rating, Nicola will be absolutely delighted! Kind regards, Julie Knox, Customer Success.
5/5
GoogleVery efficient and very friendly service throughout our sale. Would highly recommend.
Thanks very much for your brilliant five star review, we really appreciate it! Kind regards, Julie Knox, Customer Success.
5/5
GoogleVery helpful and personal service, thank you.
5/5
GoogleVery helpful and personal service, thank you.
5/5
GoogleA highly experienced team, always more than happy to go the extra mile. Susan Richardson a particular highlight, providing calm and measured advice to bring matters to completion. Notably achieved a far better financial outcome in the sale of a farm than two competitors.
On behalf of Susan and her team, thank you very much for taking the time to give us such a fantastic review Myles!
1/5
GoogleReally rude and short staff. Had the worst experience with them today and our home move was aggravated by their lack of cooperation and lack of customer service. Really not impressed by the way I was spoken to by the patronising receptionists. I will NEVER use Sarah mains again and I do not suggest you buy or sell with them either
1/5
GooglePhoned up 9am to Enquire on flat for sale said some one will ring you still waiting if this is attitude how can people sell there property would not put my property up with this firm they have just lost some one a sale
1/5
GoogleReally rude and short staff. Had the worst experience with them today and our home move was aggravated by their lack of cooperation and lack of customer service. Really not impressed by the way I was spoken to by the patronising receptionists. I will NEVER use Sarah mains again and I do not suggest you buy or sell with them either
1/5
Googlebad customer service ,enquired on property , was told some one ring back , never did , rang today to late , if can not be bothered to ring back , would not want to do business with incompetence, have lost some one a sale, disgusting service , go elswhere
1/5
GoogleiMy experience of Sarah Mains Estate Aqent, at low fell, I was very disappointed at the representatives approach to the property from the time she walked in until the time she left, she showed disinterest as soon as she walked through the door, she was clearly not interested in the property, and went on paper compare to other properties, to my understanding a property is down to the individual who looks at a property, not a person who walks through a property to sell it, then decided to say at the end I'm not taking anything away from the property, because It's lot nicer then other ones I have seen, because of this attitude, she lost a fee of 1,200 plus vat, it is sad to think that this estate agent has staff that can't be bother, I would not take my business here
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published.
Sarah Mains is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 2 Gold across two branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Jesmond with 424.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
