Trusted Agent profile · Tyne & Wear
★★★★★
1,652 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,652 reviews on 1 platform, rated 4.7 out of 5 overall.
1,652
Reviews on Google
All 4 offices
Sarah Mains's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe agents are courteous especially Elliot. We dont have any problems with Elliot and delivers the services professionally.
Many thanks for this lovely review of Elliot. I know that he is thrilled with your comments John. Sarah Mains
5/5
GoogleBoth Lizzie and I would like to say a huge thanks to Chloe Moore (Lettings Consultant) who has worked tirelessly to ensure we secured a rental ahead of our property sale completion next week. Without her drive and persistence to meet our requests we may have reached a difficult position without a place to live with our son. She was always readily available to call, reassured us in stressful situations and even offered to go above and beyond further by offering to take her laptop home after hours to communicate any updates. We would definitely recommend Chloe to arrange your rental requirements!
Many thanks for for this great review Thomas. Chloe is absolutely delighted with your comments. Sarah Mains.
5/5
GoogleRating only, no written review.
Thank you for your five star rating Lynn, we do appreciate it. Sarah Mains
5/5
GoogleChantel has been very helpful in our search for a new property after selling our last properly through Sarah Mains.
That's great Jenny, many thanks for your five star review. Sarah Mains
5/5
Google5 star Service from Jane Toberty-Bland and the team at Sarah Mains. From the outset and throughout, the entire process has been handled with the utmost professionalism and the communication has been outstanding. Jane has kept in regular contact and has pushed things along when needed, which was greatly appreciated. I would highly recommend Sarah Mains
Thank you for your great review and for your recommendation Ged. Sarah Mains
5/5
GoogleRating only, no written review.
Thank you for this five star rating Matt. Sarah Mains
5/5
GoogleRating only, no written review.
Thank you leaving five stars Kieron. Sarah Mains
5/5
GoogleRating only, no written review.
Many thanks for your five star rating Edward. Sarah Mains
5/5
GoogleRating only, no written review.
Many thanks for your five star rating Sam. Sarah Mains
5/5
GoogleDealt with Chris who helped me with finding some amazing properties to view. Would definitely recommend. Amazing service
Thank you for your great five star review Daniel, we do appreciate it. Sarah Mains
5/5
GoogleChantel was very friendly and helpful! Such a lovely person to deal with and very professional too!
Thank you for taking the time to leave this lovely review Molly, Chantel is delighted. Sarah Mains
5/5
GoogleChantel has been brilliant with booking me in for multiple viewings. Nothing has been a problem. Many thanks to yourself and the team
Thank you for taking the time to leave this lovely review Rachael, we do appreciate it. Sarah Mains
5/5
GoogleMy nephew recently had a valuation from Dawn Melling a lovely lady who explained all details of selling his house first class service would recommend to anyone. Thanks Dawn 👍 …
We really appreciate you leaving this review on behalf of your nephew Olive, many thanks. Sarah Mains
5/5
Google5star service from the start From the 1st phone call,all the staff have been brilliant, made selling and buying a much easier process. Very knowledgeable, communication has been great, honestly couldn’t fault a thing The whole team at lowfell have been great Wouldn’t hesitate to recommend and would most definitely use again Thanks everyone
Thank you for your great review Kelly, the Low Fell team are delighted with your comments. Sarah Mains
5/5
GoogleIt's my first time dealing with this particular estate agents where I spoke with Chantel who was brilliant, she went out of her way to accommodate an earlier viewing for us due to my husband's shift patterns, really helpful, knowledgeable and polite. A real asset to the company. Thanks Chantel 😊 …
That's great to read Toni, Chantel is delighted with your comments, many thanks. Sarah Mains
5/5
GoogleBoth Chantel and Amy have been a great help in the early stages of the house sale process. They've been happy to answer my questions, get the ball rolling quickly and clearly communicated all that is required.
Many thanks for your great review Daniel, we really do appreciate it. Sarah Mains
5/5
GoogleGreat service from Chris at Sarah Mains! He was professional yet with a friendly approach which was very reassuring. He helped me purchase of my first property!
That's great to read Steffy, many thanks for taking the time to leave your review. Sarah Mains
5/5
GoogleAmy and the team were incredibly helpful during the process of selling our home. They responded swiftly to our queries and offers and we feel they did help to secure the best offer for our home.
Thank you for taking the time to leave your review Andrea, Amy the Low fell team are delighted with your comments. Sarah Mains
5/5
GoogleI contacted Sarah Mains LowFell to arrange a viewing of a property. They dealt with this quickly and professionally, all communication was done in a timely manner and I was kept up to date with texts and emails. Chantel was polite and courteous. Would highly recommend.
That's great Rebecca! Many thanks for taking the time to leave this review. Sarah Mains
5/5
GoogleI would highly recommend Sarah Mains to anyone who is selling their home / buying a home. Chris has been amazing, keeping me up to date at every stage in the process. Its made the experience easier to deal with .
Thank you for taking the time to leave your lovely review Beverley, Chris is thrilled. Sarah Mains
5/5
GoogleJane from the Sarah Mains Low Fell branch was amazing from start to finish. She kept me up to date at each step of the process and was intstrumental in being the conduit between the buyers and myself. Jane was always on hand to update me on the latest progress and she was professional, polite and friendly at all times. Jane is asset to Sarah Mains - well done.
Many thanks for taking the time to leave this wonderful review for Jane, we do appreciate it. Sarah Mains
5/5
GoogleI can't recommend Sarah Mains highly enough, from the initial evaluation to negotiating the sale on my house everyone has been a pleasure to deal with. The team were professional, friendly and intent on getting the best sale price possible, nothing was ever a problem for them. Chris, Kelly, Jacob and the whole team were fantastic.
It's great to read your lovely review Donna, many thanks for taking the time to leave this. Sarah Mains
5/5
GoogleI have to give feedback on my experience so for with Sarah Mains! From meeting Amy Caine who valued our home right through to Jacob, Chris, Ashleigh, Susan and Karen who showed myself and my husband around a property today. I have never sold a property before and was nervous but Amy put us both at ease, lovely friendly manner, gave advice when asked and gave us confidence in the beginning when we needed it. Thank you so much
Thank you so much for leaving this wonderful review for the Low Fell team Kim, I know that they are thrilled with your comments. Sarah Mains
1/5
GooglePurchased the property via Sarah Mains- overall experience is negative as I think staff lacks of knowledge of the process of buying and selling of properties. Granted the agents are profit driven and desperately wanting to complete transaction but at times, the questions that they put forward are brainless. For example, this transaction took nearly a year to sort out due to seller having historical issues with lease information which needs to be corrected prior to completion. Sarah mains wasted 2 months to then try blame me that I should accept getting lease changed after completion which is something my solicitor advise against. If this is the agent buying the property, he or she should understood no one will be dumb enough to take on such risks. In addition, calling me up claiming that they have spoke to my solicitors and that I was the one holding up the process which was complete lies when I rang up my solicitors. Any tricks just to get me to comply to their will. Eventually, we finally completed and brilliant, rocked up to the office, couldn’t find or locate the keys as they have mis lodged it. Imagine, I am someone with chain, I would have been homeless for 4 days as they had to get lock smith out to change the locks which appreciated that they bare the costs but at at my inconvenience. When I got into the property, one of the shower unit was completely broken and off the wall. Emailed the agents and sellers but certainly, wipe your hands off with the profit you got now that it is cashed in and zero reply. Can only say I have higher expectation from Sarah mains but will not use their services again.
I am sorry to read that this was the case. Unfortunately, there was an issue with the keys which we resolved as soon as was possible and at the time you indicated that this was acceptable to you. Sarah Mains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Low Fell has the most, with 820 reviews rated 4.7 out of 5, followed by Jesmond with 408.
Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Platinum; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Gold; Sarah Mains, Tyne & Wear won Trusted Agent.
