Trusted Agent profile
★★★★★
674 reviews across 3 offices and 2 platforms
Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.
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Sandersons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sandersons is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Sandersons and its branches was Highly Commended at The Negotiator Awards 2022.
Highly Commended at The Negotiator Awards in one year: 2022.
2022 1 Highly Commended The Negotiator Awards 2022 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Sandersons and its branches won awards at The British Property Awards in one year, most recently 2025.
British Property Awards winners in one year, the group and its branches: 2025.
2025 1 Gold The British Property Awards 2025 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSanderson's has lovely staff that will help will all your enquiry’s. they helped us through a long house purchase and kept the pressure on the other party to get the ball rolling. Thanks Cherie Galley!!
Thank you for your review
5/5
GoogleWe brought through Sandersons and from the first viewing to the moment we exchanged, Sandersons have been constantly professional all of the way though. They kept us continuously updated and happily chased where needed. I would defiantly recommend them for anyone buying or selling.
Thank you for your review. We hope you have settled in nicely to your new home.
5/5
GoogleI have absolutely no hesitation in recommending Sanderdons. House moving can be a stressful time but Anthony and his team were extremely professional and were always approachable with any queries which might arise. I was very impressed from the initial meeting through the whole marketing process and with the successful sale of my home. I would gladly use Sandersons again . Well done Anthony and the whole team!
Thank you for your review.
5/5
GoogleA big thank you to the team at Sandersons for the service they provided on the sale of my property. They were very professional from the get go, no hard sales pitch or pressure to buy a financial package. I mainly dealt with Natalie and she was great but the rest of the team were excellent too. There was seamless communication between the different parties (me, the buyer, the solicitors). Highly recommend!
Thank you for your review.
5/5
GoogleI can’t speak highly enough of all the team at Sanderson and would recommend them to anyone , the service provided not just finding prospective buyers but the chasing of solicitors to finally giving me an exchange, from the beginning I knew they were a fantastic team , everyone I spoke to was very helpful I cannot praise them enough the advice was second to none you most definitely get what you pay for and they were worth every penny ,Ceri and Jane are simply the best ‘ Thank you all so much
1/5
GoogleRating only, no written review.
1/5
GoogleShocking Service! AVOID!!!!!!!!!!!
1/5
GoogleI have lived in 6 different houses in the past 4 years because I travel a lot, and Sandersons was by far the WORST experience I have had with an agency. As you see on the first picture, there is in a huge whole in our kitchen sealing cause by a pipe breakage. It has been like this for more then 1 month and the Agency has either ignored our emails/calls about it, or they have simply told us that someone was coming to fix it "tomorrow". And it NEVER happened. As you see on my second picture, that is the beautiful garden that was supposedly "currently getting renovated". That is what the agent that made me visite the house told me. I have not seen anyone coming to fix the garden, and the agency does not think it is necessary because it is "not yet warm enough to hangout outside". I did not know I needed their permission to go in my own garden. Furthermore, one of the toilets does not have a lid and is running, there is a leak in the kitchen drain pipe, a radiator is leaking, and a shower does not have enough pressure to use it. And once again the Agency has been promising to send someone "tomorrow" about all of theses issues for months. I DO NOT RECOMMEND, and i wish someone had told me this before I signed my contract with them.
Dear Maud, I am sorry that you have had such a negative experience, we are only the managing agent and any maintenance has to be approved by the property’s owner. Often, we require more than one quotation before the work can be scheduled. I have looked through all of the communication and I can see that you and your flatmates were updated all the time about any contractor visits and repairs. The feedback is very harsh, as you know all of the works were completed in a timely manner however we have taken your points on board. Kind Regards, Matthew
2/5
GoogleOverall good service. Particularly helpful were Sonja in helping me find a nice flat in Notting Hill arrange the tenancy and Natasha for sorting things out at the end of the tenancy. However, I am only giving 2 stars because one of the estate agents was very rude to me when showing the flat to viewers. He showed littlerespect for the fact that I was still living there and working from home whilst he showed a viewer around the flat.
Thank you for your review James.
1/5
GoogleI had to trigger the early termination clause, to coincide with a move out date that was two and a half years into a three-year contract (due to emigration to the USA). I gave Sandersons ONE YEAR heads up on my general intention to do this, and three months heads up on my precise move out date. Sandersons did not advertise the listing until after I had moved out, and then took one month to inform me that the landlord had decided to undertake renovations to the property. These renovations took almost four months to conclude and for a new tenant to move into the property. Meanwhile I was on the hook for paying the rent in full during this period. All of the above is not the main reason for the one star rating however. I give them this rating for being non-responsive about questions regarding the return of my deposit WEEKS after a new tenant had moved in. In the end I contacted the landlord directly, with whom I reached an amicable and fair agreement on the matter. He was as disappointed as I was with Sandersons.
5/5
GoogleSandersons have been really good with us. Ledian was very professional with us from the start and was able to help us in our circumanstances. Furthermore, just recently our washing machine had failed and had send them an email regarding this. In less than a week we had a new washing machine fully installed. The same happened with our reasonably old fridge as it was leaking and became very rusty and unhealthy. They fixed the matter as soon as we flagged it. As tenants, I would highly recommend Sandersons. They have looked after us and are always very professional when dealing with our requests.
Thank you
5/5
GoogleJemma was first class in dealing with the rental changeover and I would highly recommend. Brilliant service
Dear Paul, Thank you for your review. The team and Jemma in particular really appreciate you taking the time to give feedback on your experience. All the best, Sandersons
5/5
GoogleI am renting with Sandersons for a while now, so things happen and life gets in between sometimes. Well. these people always go the extra mile whenever an issue arises. There are times when things just make you angry because they have to happen "out of office hours", however, this team always puts a patch to resolve. For me 10/10
Thank you Patty for taking the time to leave a review. We often go the extra mile for our customers so we really appreciate it when that hard work is recognised and rewarded with lovely feedback such as yours, so thank you. All the best, Sandersons
5/5
GoogleI moved into new property, there were a few problems, I logged online with fixflo and Jemma (Sandersons) contacted me straight away to advise that all issues are in hand and would be sorted within a couple of days. It has been a pleasure dealing with Jemma, she is very caring & understanding and sorts everything efficiently. Thank you Jemma 🙂
Thank you so much Debbie, really happy to help and resolve everything for you. We wish you all the best in your new home :-)
5/5
GoogleThese guys have been absolutely awesome to deal, especially Laura and Hazel. Having spent 3 years dealing with Connells (they were dreadful) I dreaded moving however everything with Sandersons has been seamless Thank you guys, I will continue to sing your phrases :-)
Thank you so much for taking the time to share your experience with us, we are thrilled your move went so well. It means a huge amount to the team, particularly Laura and Hazel who you mentioned personally. We wish you all the best for your tenancy. Sandersons
5/5
GoogleAll the staff at Sandersons were helpful with useful advice and passing messages on to the vendors, they are all enthusiastic and professional, and have been a joy to deal with. I'd highly recommend anyone to use them.
Thank you Jackie for your lovely feedback, we are so delighted to hear you had such a positive experience and hope you are enjoying your new home. Julie & the team at Sandersons
1/5
GoogleThese estate agents have the worst service I’ve ever encountered in my whole lifetime. So rude and arrogant! They seem to have a nonchalant attitude towards their tenants issues and concerns. They will make you feel like they're doing you a favour when they’re meant to be offering you a service which you already pay for!! If you want to have a smooth and enjoyable experience renting a property I would strongly advise you steer well clear of these cowboys!!
Dear Mr Mattews, We have run a search on our database and we have no record at all of anyone with your name listed as a previous/current or prospective tenant of Sandersons. We are concerned by your grievance so please contact us (info@sandersonsuk.com) to allow us an opportunity to address any issues you have because as it stands, we don't know who you are or understand the nature of your concerns. Alternatively, if you have confused us with another agent please delete this review as our teams work hard and strive for excellence as demonstrated in our other reviews. Kind regards, Sandersons
5/5
GoogleWe are very pleased with the service that Sandersons provided and cannot speak highly enough of all the team and would recommend them to anyone. Lisa was brilliant, lots of updates and feedback after viewings and then throughout the sales process. Thank you for all your help!
Thank you for taking the time to leave this review. We pride ourselves on our customer service and we are pleased that you felt valued. Best Wishes
5/5
GoogleI have been a tenant with Sandersons in Maidstone for just under 8 years. Sadly, my tenancy came to an end in a house I spent so much time at. Sandersons during my tenancy were excellent and the inspections carried out 6monthly were both peace of mind for myself as a tenant and of course the landlord. Since the news my tenancy was ending, Julie and Caroline worked above and beyond to help me find another suitable home to let and I'm happy to say I am still a happy tenant and cannot fault Sandersons, the team in Maidstone have been really responsive and understanding and extremely patient with me while working through the chaos of moving and finalising things especially Jemma. I highly recommend Sandersons as a letting agent as they take very good care of the tenants and landlords alike. Friendly service, professional, efficient and I'm happy to remain with them for many years to come. Thank you so much to Julie, Caroline and Jemma It's appreciated more than you know!
We are delighted to hear you have been so happy with the tenancy for the past (almost) 8 years. It also means a huge amount to see how much our management service is valued for both landlords and tenants so appreciate you highlighting this element of the service too. Thank you so much for taking the time to leave such detailed complimentary feedback, it makes all our hard work worthwhile. We look forward to continuing that relationship & wish you all the best for your tenancy at your new home. Many thanks, from Julie, Caroline, Jemma & the whole team at Sandersons :-)
5/5
GoogleWe are very glad for having finalized the purchase process just on time for our deadlines. This wouldn't happen without the help and professionalism of Sandersons team in Maidstone. A big thank you to everyone and especially to Lisa for having arranged very early morning viewings in order to suit our schedule and to Kerry for having been there all the time during the process, this helped a lot and reduced my preoccupations. We will definitely recommend Sandersons to everyone & will be happy to rely on their services again. With Kind Regards E&S
Dear Elena, thank you for taking the time to leave such a great review for the team, we really appreciate it. We are all so pleased everything worked out for you and you were able to celebrate your birthday with a party in your new home. All the best, Julie and the team at Sandersons :-)
5/5
GoogleHave received very good service from Sandersons since signing up with them 14 months ago. Opted for the fully managed service, when letting my property and glad I did. Have had some very challenging problems of late and my property manager (Jemma) has been extremely helpful in assisting me in dealing with these challenges, communicating with me on a regular basis to keep me up to date with developments and showing a strong determination in resolving the issues. Thoroughly recommend Sandersons on the service I have received to date.
Thank you for this wonderful review. It's great to read that you are pleased with the level of service that we provide. Many thanks
5/5
GoogleRating only, no written review.
Dear Penny, We really appreciate you taking the time to leave us a review. The feedback below that you kindly left on our website sandersonsuk.com/client-reviews means a huge amount to the team: "Thank you so much. (5/5) - Overall Service Brilliant- My thanks to Ceri, Anthony and the team for your going the extra mile to finally reach a conclusion on the sale of a family property in sad circumstances. The constant keeping me up to date with events by telephone and email, is second to none. They all have extension knowledge of their business and would not use anyone else. I would not even think about using one of these online companies, they might sell your house but all the work is done afterwards. Well done Sandersons, thank you."
5/5
GoogleThe issues are always dealt with promptly and no fuss or trouble always plenty of correspondence and feedback and jem is always friendly and happy makes dealing with sandersons pleasurable and easy never a problem and are keen to work with you to help solve and resolve the problems it's never a mission dealing with jem makes renting a lovely experience
5/5
GoogleI can’t speak highly enough of all the team at Sanderson and would recommend them to anyone , the service provided not just finding prospective buyers but the chasing of solicitors to finally giving me an exchange, from the beginning I knew they were a fantastic team , everyone I spoke to was very helpful I cannot praise them enough the advice was second to none you most definitely get what you pay for and they were worth every penny ,Ceri and Jane are simply the best ‘ Thank you all so much
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.
Yes. In The Trusted Agent 2026 awards, Ashford won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 6 other industry awards since 2018.
