Trusted Agent profile
★★★★★
191 reviews across 3 offices and 2 platforms
Samuel Wood has three offices, in Shrewsbury, Ludlow and Craven Arms. Together they have 191 reviews on two platforms, rated 4.6 out of 5 overall.
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Samuel Wood's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA customer focussed, courteous and professional service. Our customer experience was first class end to end. Many thanks go out to Andrew and the Team.
Thank you John! A great review to read and thank you for working with us!
5/5
GoogleI have no hesitation in recommending, Samuel Wood, Ludlow. What particularly impressed me, was when an unexpected problem arose with the Buyers of my property, SW continued to support & advise me, after they had been paid.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much! This is fantastic to hear. We never leave anyone hanging and always happy to offer our help and expertise :-)
5/5
GoogleExtremely professional team from start to finish, with excellent communication throughout. Thankyou very much to Andrew for the initial valuation and marketing and to Carol for all her brilliant updates and liaison work. Highly recommended for anyone wanting to sell their property.
Thank you for your kind words and delighted you are happy with the service you have received
5/5
GoogleA pleasure to deal with
5/5
GoogleWithout doubt the best estate agents I've had experience of; professional, proactive and informative from the initial assessment of the property through to the final sale. This sale had not been straightforward, due to Covid and other factors, but Samuel Wood managed the situation well, kept me informed and moved the process along efficiently to a good conclusion.
1/5
TrustpilotJust decide to keep peoples money, theft.
Just decide to keep peoples holding deposits then say you have lied about details so they justify stealing your money, this company are unscrupulous thieves.
5/5
GoogleExtremely knowledgable, friendly, polite and helpful team
Thanks so much Michelle for your kind words.
1/5
TrustpilotRogue Agents
Dishonest and unscrupulous, beware they will just keep your deposit for no reason, be warned if you use these you will lose money, thieves. I am going to take legal action against them.
Dear Mr CustomPlease be assured we never keep deposit money for no reason and we operate strictly within the legislation applicable to our business. Unfortunately we have no record of anyone with your name, so perhaps you could let me know who you are and I can investigate whether our service may have fallen short on this occasion.With kind regardsClare HammondCompliance OfficerSamuel Wood Limited
5/5
GoogleA customer focussed, courteous and professional service. Our customer experience was first class end to end. Many thanks go out to Andrew and the Team.PositiveResponsiveness, Quality, Professionalism, Value
Thank you John! A great review to read and thank you for working with us!
5/5
GoogleSamuel Wood - professional, efficient and friendly. Nothing was too much and we felt in very safe hands.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your kind words
5/5
GoogleAndrew Cadwallader is the best estate agent I have ever used. He willingly goes the extra mile to achieve a deal and is helpful to vendor and purchaser. I would in-hesitatingly recommend him. Review posted on behalf of my mother in-law Daphne Balchin.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Alex, please pass on my best regards to Daphne, she was a pleasure to deal with. Best wishes. Andrew
5/5
GoogleSamuel Wood sold my Ludlow house recently and I was given first rate advice and service throughout the process. Andrew Cadwallader is a mine of information and knows the local property market inside out. His teams in Ludlow and Craven Arms are very friendly and courteous and most importantly completely on the ball. In my opinion Samuel Wood is second to none and leaves the local competition standing.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for the kind words and thank you for your business. It is really appreciated by all at Samuel Wood.
5/5
GoogleI want to say a big 'thank you' to Andrew and his team for his first class service assisting with our sale. Andrew is an expert at what he does. He thoroughly understands the local Ludlow market, is professional, reliable and personable. I would highly recommend Andrew and Samuel Wood Estate Agents.PositiveResponsiveness, Quality, Professionalism
Thank you Janna, very kind of you to take the time to review our services
5/5
GoogleExcellent and highly professional estate agents. Our experience was first class from first meeting to successful completion of property sale. We would recommend any body selling or buying a property in or around the Ludlow region in Shropshire to contact Samuel Wood., Estate Agents in Ludlow. The advice we were given at every stage was very good and clear, and good for both us as property sellers, and good for prospective buyers, and the fees were very reasonable. They took all the hassle and stress out of selling and buying a property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Mr Berry Appreciate your kind words Andrew
5/5
GoogleOutstanding service all round. We sold in Sep 2020. We spoke with several agents and whilst SW may be a bit more expensive, it was definitely worth it as they managed to get asking price within 2 weeks of going to market which set up brilliantly for our onward purchase. Every penny counts - thank you :)PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much Richard for your kind words, delighted to act for you.
5/5
GoogleWe decided to transfer to Samuel Wood after 6 months with another agent. Samuel Wood never once made a criticism of their competitors but focussed on exactly how they would offer us a top quality service that would sell our home. From start to finish this objective was achieved and so much more; a relationship with the whole team naturally developed that made us feel that we were special and the only client that mattered! As a business, they are big enough to offer the benefits of being a larger concern and kept going through Covid but were able to offer a personalised service that made us feel like we were not just one of many! Special mention must be made of Lauren and Simon who more specifically dealt with the twists and turns that go with any house sale, navigating us quickly to the point where we had 'sold subject to contract'. The relationship did not stop there, as they were instrumental in concluding business to take us to completion. We would like to extend our thanks and commend the whole team not only on their professionalism and team work but the warm efficiency always extended to us throughout the whole process of getting a sale and getting it over the line. THANK YOU!PositiveResponsiveness, Quality, Professionalism, Value
Wow, thank you for your very kind words and for taking the time to review our services
5/5
Google1) Why did we choose Samuel Wood? The only estate agent in Shropshire with fully virtual video walkaround of our property as part of the sale. 2) Initial contact with us for property valuation: a) Director visited, b) well prepared with good market knowledge, c) realistic valuation, d) proactive advice to prepare for a quick sale 3) Photo and Video shoot for property sale details: Samuel Woods nominated photographer and virtual tour video maker delivered beyond our expectations. 4) Putting together Property details: a) collaborative process resulting in market leading property details to advertise, b) access to London based office 5) Contact of prospective buyers: proactively identified a number of current clients who accurately fitted the profile of buyers for our property, not buyers who wasted everyone's time. 6) Viewings process: Samuel Wood nominated viewings colleague lived in the area with local knowledge to help with prospective buyers queries, and he met with us to discuss the viewing process of our property before viewings commenced, and gave us feedback directly post all viewings. 7) Sales negotiation: a) skilled negotiation to achieve maximum return for us, b) gave genuinely realistic advice throughout negotiations, c) difficult elements of negotiation were professionally handled to achieve win:win for both parties 8) Getting the sale over the line: Didn't wait for things to take their natural course, but applied the right kind of pressure to all parties to achieve exchange and completion of the sale in a very short timescale Overall: In 40 years of buying and selling property throughout the country, we have never dealt with an estate agent who was as proactive, worked so constantly and closely with us keeping us up to date on all aspects of the process . We would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Pete, these are truly kind words and we are so thrilled that you enjoyed your experience with us and we were able to help you successfully sell your home. Thank you for taking the time also to share your thoughts.
5/5
GoogleRating only, no written review.
Thank you Lauren for your feedback.
5/5
GoogleRating only, no written review.
Thank you for taking the time to review us Tracey, appreciate your custom
1/5
GoogleRating only, no written review.
I am sorry that you have had a bad experience with us and I would like to understand what has gone wrong. Please email me on andrew@samuelwood.co.uk Andrew Cadwallader Director of Samuel Wood
5/5
GoogleRating only, no written review.
Thank you very much
1/5
GoogleNot very efficient and completely dispassionate staff. Incompetent to the point of being negligent. Avoid at all costs.NegativeResponsiveness, Professionalism
I am sorry if your experience with us has been poor and I would like to hear from you and understand where we have gone wrong. Please contact andrew@samuelwood.co.uk Andrew Cadwallader Director of Samuel Wood
5/5
GoogleGreat service, friendly and knowledgeable staff, always timely and proactive. Thank you Jack and the team.PositiveProfessionalism
Thank you for your kind words Mark. Great working with you.
5/5
GoogleThe staff were friendly and helpful and very understanding of my situation I would highly recommend them to anyonePositiveResponsiveness, Professionalism, Value
Thank you so much Jodie! We were delighted we could help you and thank you for recommending us!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Shrewsbury has the most, with 117 reviews rated 4.4 out of 5, followed by Ludlow with 65.
The three Samuel Wood offices, by town:
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