Trusted Agent profile
★★★★★
191 reviews across 3 offices and 2 platforms
Samuel Wood has three offices, in Shrewsbury, Ludlow and Craven Arms. Together they have 191 reviews on two platforms, rated 4.6 out of 5 overall.
175
Reviews on Google
All 3 offices
16
Reviews on Trustpilot
Business-wide
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Samuel Wood's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleVery good at screening potential buyers as we wanted a quick move. Great at keeping us informed along the way and were helpful when we had a few concerns. Thank you to all at the office.PositiveQuality, Professionalism
Thank you for your kind words, it's really appreciated.
5/5
GoogleWe put our house on the market at the end August, we were Self Isolating. Simon Cullup-Smith and his team, were so professional and very COVID-19 careful. Our house was sold almost immediately . and all the rest of the procedure went like clockwork.
I am so pleased you were happy with our service, thank you for taking the time to review our services.
4/5
GoogleThe Shrewsbury office team: the manner in which they were always calm, knew the progress position, retained a respectful sense of humour, did what they promised and acted with discretion was worthy of praise and as a Director you should be proud of them. Of several agents with which I've dealt over recent years they instilled the greatest confidence and trust.PositiveResponsiveness, Quality, Professionalism
What a lovely review Neil. Thank you so much for taking the time to give the staff at Samuel Wood Shrewsbury the praise they deserve. It was a pleasure working with you.
5/5
GoogleThe team at Samuel Wood have been fabulous before, during and after the sale of our property. Always on the end of the phone! I didn't realise how much work they do after the sale! Sue has been an absolute star! She needs a pay rise!
Thank you so much Jo, appreciate your business.
5/5
GoogleAll the team at Samuel Wood have been fantastic in dealing with my recent sale. I have sold a number of properties over the years, all over the country and Samuel Wood is by far the best agent I have ever used. Proactive, reliable, trustworthy and professional. Yvonne, Sue, Lauren and Simon - thank youPositiveResponsiveness, Quality, Professionalism, Value
Wow Emily! That is praise indeed. We are so happy to hear we were able to help you, but also that you rate us so highly on a national scale. Thank you very much for your kind words.
5/5
GoogleRating only, no written review.
Thank you Maria!
4/5
GoogleRating only, no written review.
Thank you Laura
5/5
GoogleHelpful friendly knowledgeable estate agents
Thank you Sarah! :-)
5/5
GoogleProfessional and friendly team that go above and beyond to deliver what they promise.
Thank you Adam that's great to hear!
5/5
GoogleHighly recommend because this company will always go one step further to help you.PositiveResponsiveness, Professionalism
We are really happy to hear that. Thank you Craig!
1/5
GoogleGreasy company. Asked for a virtual viewing and they said they will give a call back and they never did. When I called back they were annoyed. Avoid at any cost, lazy, incompetent people.NegativeResponsiveness, Quality, Professionalism, Value
Please accept my apologies for the poor service you have received I would like to look into it further so that I can understand what went wrong, please email me with as much information as possible and which office you have been speaking with and I will look into it for you. Andrew Cadwallader, director of Samuel Wood andrew@samuelwood.co.uk
5/5
GoogleThe service at Samuel Wood is absolutely excellent, any questions and queries answered immediately, feedback on viewings always given and explained and constant updates on how the sale is proceeding. We have bought and sold with them and after experiences at other local agencies we would never use anyone else.PositiveResponsiveness, Quality, Professionalism, Value
We are so glad we could assist you Linda. Thank you for your review.
5/5
TrustpilotProfessional, friendly service
We had to have the house valued to establish whether it was worth extending it or whether it was best to sell and buy something bigger. As we had bought the house through Samuel Woods at the time, we contacted them. We called on Friday, and the appointment was made for Monday. Russell Griffin came to value our house, and he was punctual, friendly and knowledgeable. Even though it soon became clear that we would probably extend, and that there wasn't anything in it for his company, he took his time explaining everything to us. Would highly recommend.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleA very professional but friendly service both when acting as letting agent or selling our property . The team supported us throughout the process and we had confidence they would chase up issues and make sure the process moved forward smoothly.
Thanks Norman! We pride ourselves on our complete care, before, during and after. Thanks for taking the time to leave us this review.
5/5
GoogleNicola was fantastic from start to finish. She helped us with all the paperwork and was supportive of the fact we both worked and needed some flexibility. And considering we were moving house during lockdown, I have to say we are very impressed! Thank you!
Thank you so much for your kind review Silviya. We are so happy we were able to assist and support you!
5/5
GoogleI put my house for sale with Samuel woods, and dealt with Jack Davies. I found the company and jack to be very professional and extremely helpful, especially when it came to the conveyancing and exchange, he was always available to help and advise me. Also very professional when dealing with potential buyers viewing my property whilst I was away. My house sold very quickly. I would thoroughly recommend this company.
2/5
TrustpilotNot much use
I used Samuel wood for a few years to help me manage a property I was renting out as I was new at renting and dealing with tenants. I paid them a fee each month that came out of the rent and things seemed to go ok for about a year. After the year a new tenant moved in and I was getting calls about things not working, and I was under the impression that this was part of Samuel Woods job so I contacted them and they said they would sort it. This kept happening for months at a time. I also noticed that all the tenants were the same type of person they were all single mums , now I dont have anything against that but surely in 5 years you would have thought that a family would want to view a 3 bed house. The final straw came when after the last tenant they had put in moved out and items of furniture was missing and I also later found out that they had said a gas safety certificate had been done however when I asked for a copy of this they said it had not been done. It turned out that the agents when showing the house to new tenants were not letting the current tenants know and just turning up. I have since let the property out myself with no issues at all. I would avoid Samuel wood, they make up jobs that need to be done so they can take more of your money then when you aske for pics they cant provide them. I had the same thing 3 reported that needed fixing 3 times, Either it never needed fixing or the tradesmen they use are useless. I would avoid they are conmen.
Hi Phil I'm sorry to hear of your experience; it doesn't sound like the high standard of service we are known for. I'd appreciate it if you could let me have more details so I can investigate and correct any procedures where necessary. Many thanks Clare Hammond Compliance Officer Samuel Wood Limited
5/5
GoogleVery professional , efficient and helpful
3/5
GoogleCouldn't find the house that had a for sale board
5/5
GoogleThroughout what turned out to be a very trying sale (caused by the various problems encountered and, to an extent caused by our buyers) Linda at Samuel Wood was outstanding. She kept us informed, advised us when we were unsure how to deal with our very slow (and often uncommunicative) buyers and steered us into the safe waters of completion whilst remaining calm and upbeat at all times. We just couldn't have hoped for a better guide through the process.
4/5
GoogleVery good
Thank you very much for your review
1/5
GoogleRepeatedly told that I would be given a call back when trying to view a property, but they never bothered. Complete waste of time
Dear Paul As promised I have looked into your complaint and you are fully justifiable as we as a company have let you down with our poor customer service for which I can only apologise for, as a company we want everyone that we deal with to feel they are important and that is what we strive to do and I think we do that the majority of the time. I cannot make up for what has happened but I can if you are still looking for a rental property ask a member of my team to contact you to discuss your needs in more detail and provide you with a personalised service, If you would like this please provide your telephone number and I will ask Emma in the Shrewsbury office to contact you. Best wishes Andrew Cadwallader MNAEA
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Shrewsbury has the most, with 117 reviews rated 4.4 out of 5, followed by Ludlow with 65.
The three Samuel Wood offices, by town:
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