Trusted Agent profile
★★★★★
515 reviews across 2 offices and 2 platforms
S J Smith Estate Agents has two offices, in Ashford and Staines. Together they have 515 reviews on two platforms, rated 4.6 out of 5 overall.
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S J Smith Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA great professional service, offered by Chad and his team. Luis in particular was great to work with, kept us updated at all stages of the sale and was also patient with us too! Simon has been great with after sale care! Thanks everyone at SJ Smith Ashford 5* service
Hello Parina, thanks for taking the time to leave a review. We'll pass your kind comments over to Chad, Louis, Simon and the rest of the Ashford team.
5/5
GoogleHaving already fallen through twice with an other Agent and Auction we decided on SJ Smith's services and luckily they came through with flying colours. We found their service to be very attentive, always available, extremely efficient and would highly recommend. Great team effort with particular thanks to Simon and Chad. Thanks for all your help, would definitely use again.
Hello Rob, thanks for the review. Great to hear of your positive experience and that you would highly recommend us. We'll pass your kind comments over to Simon, Chad and the rest of the team.
5/5
GoogleI was able to gather valuable insights from the initial encounters, and once Chad shared his marketing strategy for my property, the process went exceptionally well. Additionally, Louie and Simon were consistently accessible over the phone, providing frequent updates and diligently following up with solicitors for any progress. Without hesitation, I highly recommend SJ Smith for anyone looking to buy or sell a property, as they will undoubtedly exceed your expectations.
Hello Pat, thanks for taking the time to leave us a review. We're pleased to hear of your positive experience and that you would highly recommend us. We'll pass your comments over to Chad, Louis, Simon and the Ashford team.
5/5
GoogleExcellent experience with SJ Smith. I sat back for 10 months knowing I wanted to sell my flat but thinking I'm going to have to rent it out when I purchased my new home. I had watched 2 of my neighbours put their flats up for sale one for 4 months which was pulled off the market unsold and the other was still on 10 months later unsold. Admittedly they were both overpriced for the current market. I really didn't want to rent so thought I'd give selling a go but didnt hold much hope with the market conditions Louis we have dealt with before when we purchased this flat. We called him back round and he advised in the pricing and said they would get it sold for what they advised. I still didn't believe him. 2 weeks later we had a buyer I was shocked. Throughout the sale Chad and Simon have constantly given us updates, chased and pushed through the sale working with both solicitors. It took them 3 months to find a buyer and sell our flat which is very impressive in the current market. Very professional service provided throughout and I wouldn't hesitate to recommend them again. We have both sold and purchased through SJ Smith.
Hello Liam, thanks for taking the time to leave us a review. We are happy to hear of your positive experience and that you would recommend us. We'll pass your kind words over to Louis, Chad, Simon and the rest of the Ashford team.
4/5
GoogleRating only, no written review.
Hello Syed, thanks for leaving a review, we'll pass your rating over to the Ashford team.
1/5
GoogleUrgent Warning: Nightmare with S J Smith Lettings Ltd My heart breaks as I share my brother's harrowing experience with S J Smith Lettings Ltd. After paying a deposit, the property became unavailable, leading to chaos and negligence in finding an alternative. The unprofessional conduct of employees, including Jorden Gillum, Laura Viviani, Steve, and Eshan, was disgraceful. Phone calls were abruptly terminated, and official phones were used for slang. The refund process was a debacle; receiving less than entitled and misleading advertisements on their website added to the frustration. I urgently seek a complete refund and accountability for the agency's actions. My brother's distress deserves compensation. Potential tenants, please beware and approach with extreme caution! Immediate attention from the agency is crucial.
Thank you for the 𝐋𝐞𝐭𝐭𝐢𝐧𝐠𝐬 𝐫𝐞𝐯𝐢𝐞𝐰. We understand this is in relation to reviews received by Engr. Imran Ashraf Khan, tayyaba ehsan and Fari Khan. Customer satisfaction is very important to us, so we would very much like the opportunity to discuss this further Could we please ask that you get in touch by calling 01784 243333 or emailing Lettings-office@sjsmithestateagents.co.uk so we can speak to you directly regarding your feedback. Thank you.
1/5
GoogleWarning ‼️ My friend Santana had a very bad experience with this letting agency recently. You can see her review below and read her entire horrible experience. As of now this people are pretending to be professionals on a public platform writing a response to her review here but privately they are not responding to her emails and phone calls. If they are not guilty of anything why are they not responding to her emails ??? Don’t trust these people. They take your money for deposit without telling you that it’s not refundable. Holding deposit it taken to secure the property while they keep it advertised on other platforms to take deposits from other people and then out of 5 people they will fail 4 people by saying you failed referencing and pass referencing of 1 person and fool the rest of the people. You will see that a lot of people have experienced the same issues and nobody reported them properly hence they carry on fooling people but this time they will face legal actions. You can’t cheat innocent people and think you will get away all the time. NOT THIS TIME!!!! BE AWARE GUYS DONT BE FOOLED!
Thank you for your 𝐋𝐞𝐭𝐭𝐢𝐧𝐠𝐬 𝐫𝐞𝐯𝐢𝐞𝐰. We understand this is in relation to a review received by Santana Fernandes. We have passed over both reviews to the Lettings team, they will be contacting Santana directly. If you would like to leave further reviews for our Lettings team, could we please ask that you use their GMB page here, https://g.page/r/CcWLvJobVuGcEBM/review. Thank you.
1/5
GoogleUrgent Warning: Dreadful Experience with S J Smith Lettings Ltd I need to highlight my husband's nightmare dealing with S J Smith Lettings Ltd. After paying a deposit, the property was suddenly unavailable, leading to chaos in finding an alternative. Opting for another property, he faced negligence in addressing contract concerns, unprofessional behavior from staff like Jorden Gillum, and a shocking refund shortfall. The agency's misleading ads added to the frustration. I urgently seek a complete refund and accountability for their conduct. This has caused significant distress, and compensation is warranted. Potential tenants, please beware!
Thank you for the 𝐋𝐞𝐭𝐭𝐢𝐧𝐠𝐬 𝐫𝐞𝐯𝐢𝐞𝐰. We understand this is in relation to reviews received by Engr. Imran Ashraf Khan, Kamran Ashraf Khan and Fari Khan. Customer satisfaction is very important to us, so we would very much like the opportunity to discuss this further Could we please ask that you get in touch by calling 01784 243333 or emailing Lettings-office@sjsmithestateagents.co.uk so we can speak to you directly regarding your feedback. Thank you.
5/5
GoogleAs first time buyers me and my partner didn’t know what to expect… From the beginning Hamza was superb, very helpful and attentive. Always willing to help with whatever queries we had for the beginning stages (we had plenty!). Hamza even checked in with us at the end, which was a nice gesture! Simon was then forwarded to us for the remainder and was super helpful via email or phone! Always kept us up to date. No task was too small or too big for the team at SJ Smith. Massive thank you to you both! Highly recommend these guys and the estate agent as a whole.
Hello Christopher, thanks for the review. Congratulations on your first home. We'll pass your kind comments over to Hamza, Simon and the rest of the Ashford team.
1/5
GoogleUrgent Warning: Beware of S J Smith Lettings Ltd! My brother's experience with S J Smith Lettings Ltd has been a nightmare. After eagerly paying a deposit, he faced chaos when the property became unavailable, leading to a rushed search for an alternative. Negligence in addressing contract concerns, unprofessional conduct from employees like Jorden Gillum, Laura Viviani, Steve, and Eshan, and a disastrous refund process have left us shocked. Their misleading advertisements only added to the frustration. We urgently seek a complete refund and accountability for their unprofessional conduct. This has caused significant distress, and potential tenants must cautiously approach. Let my brother's ordeal serve as a warning - be safe, be aware, and avoid S J Smith Lettings Ltd at all costs!
Thank you for the 𝐋𝐞𝐭𝐭𝐢𝐧𝐠𝐬 𝐫𝐞𝐯𝐢𝐞𝐰. We understand this is in relation to reviews received by Engr. Imran Ashraf Khan, tayyaba ehsan and Kamran Ashraf Khan. Customer satisfaction is very important to us, so we would very much like the opportunity to discuss this further Could we please ask that you get in touch by calling 01784 243333 or emailing Lettings-office@sjsmithestateagents.co.uk so we can speak to you directly regarding your feedback. Thank you.
5/5
GoogleWe bought our home through SJ Smith. Louis was very helpful all the way throughout. All SJ smith is really helpful. We also used thier mortgage advisor as well solicitors all of them were just brilliant.
Hello Kunal, thanks for the review. Congratulations on the new home. We'll pass your kind comments over to Louis and the rest of the team.
5/5
GoogleWe had a fantastic experience with SJ Smith. Chad and the team were highly professional, responsive and skillfully navigated our house sale, which made the entire experience smooth and successful. I would have no hesitation in recommending their services.
Hello Jacqui, thanks for taking the time to leave us a review. We're happy to hear you had a fantastic experience and would recommend us. We'll pass your comments over to Chad and the rest of the Ashford team.
5/5
YellAn amazing team!
A very satisfied landlord. At a stressful time with a tenant who needed to be evicted due to antisocial behaviour, it was reassuring to have a calm and professional agent that could assist at every step of the process. In particular, Patrycja, Jordan, Regan & Phil who were amazing going above and beyond to help - a HUGE thank you for everything you do it is much appreciated as its definitely not easy being a landlord at this uncertain time! Would definitely recommend to any landlord wanting to rent in the area. These guys are amazing!
5/5
GooglePatrycja is an angel! She is kind, diligent and timely in her services. She made the process a lot smoother for us and we are really grateful for her support in resolving issues for us. We're so grateful we were able to rely on Patrycja in the team. It would have been a tedious process if not for her!
Hello Geeta, thanks for leaving us a review. Great to hear of your positive experience, we'll pass your kind words over to Patrycja and the rest of the team.
5/5
GoogleWE have rented through SJ Smiths for the last two years and the management team looked after us really well, Especially Patrycja Stefanska, who dealt with issues in a timely manner, always got back to us and there was never any problems at all. Thankyou
Hello Louise, thanks for leaving us a review. Great to hear of your positive experience, we'll pass your comments over to Patrycja and the rest of the team.
5/5
GoogleService from SJ Smith estate agents, was excellent. Nothing is too much trouble. They are amazing always working to achieve results. Would highly recommend them. Thankyou
Hello Janice, thank you for your review. We are pleased to hear you would highly recommend us and will pass your kind comments over to the Ashford team.
5/5
GoogleI've had the pleasure of having my rental property managed by SJ Smith, and I must say, the experience has been nothing short of exceptional. In particular, I'd like to commend Jorden, who has been overseeing the day-to-day management of my property. Her professionalism, dedication, and attention to detail have truly stood out. One of the standout qualities of Jorden is her impeccable communication skills. She ensures that I am always in the loop regarding any updates or changes related to my property. Whether it's a minor maintenance issue or a significant decision that needs to be made, Jorden is always proactive in reaching out, explaining the situation, and providing clear recommendations. Furthermore, her efficiency in actioning tasks is commendable. There have been instances where issues arose, and before I could even process the information, Jorden had already taken steps to address them. This kind of prompt response not only ensures the well-being of my property but also gives me immense peace of mind as an owner. In an industry where effective communication and swift action are paramount, Jorden truly shines as a beacon of excellence. I feel fortunate to have her manage my property and would highly recommend SJ Smith, especially Jorden, to any property owner looking for top-tier management services.
Hello Christopher, thank you for taking the time to leave us a review. We're pleased to hear of your exceptional experience. We'll pass your kind comments over to Jorden and the team.
5/5
GoogleI want to thank the whole team at SJ Smith, but especially name Chad, Louis and Simon for their amazing support in buying my first property! It can certainly be a stressful process as a first time buyer but their constant updates and professional advice from start to end made it a fantastic experience. Very professional and would highly recommend!
Hello Jennifer, thanks for taking the time to leave us a review. We hope you are enjoying your first home and we're happy to hear you'd recommend us. We'll pass your kind words over to Chad, Louis, Simon and the Ashford team.
5/5
GoogleWe have had a flawless experience with SJ Smith Estate Agents right from the start. Louis & Simon are friendly with a high level of professionalism and were there to guide us every step of the process. They referred us to Vince (mortgage advisor) who is also fantastic. Highly recommended and we appreciate all their help once again :) - Alison & Alina
Hello Alison & Alina, thanks for leaving us a review. Great to hear you had a flawless experience and would highly recommend us. We'll pass your kind words over to Louis, Simon, Vince and the rest of the team.
5/5
GoogleHi, My experience with the guys at SJ Smith has been excellent. They have just sold my mums house for me and throughout the whole process they provided continuous feedback on viewings and the results of those viewings by e mail and also kept in touch regularly by phone. I would recommend SJ Smith as professional, thorough and efficient and would use them again.
Hello Cei, thanks for leaving us a review. We are pleased to hear that you'd recommend us. We'll pass your kind words over to the Ashford team.
5/5
GoogleI am more than satisfied with the service provided by S J Smith. From Louis initially seeing my flat and he and Rob conducting viewings I was kept advised and given feedback at all stages. Once I accepted an offer Simon kept in regular contact, liaising constantly with the solicitors and advising accordingly. I would recommend S J Smith without hesitation and would give 6 stars if that were possible.
Hello, thanks for leaving us a review. We are very happy to hear that you'd recommend us. We'll pass your kind words over to Louis, Rob, Simon and the Ashford team.
5/5
GoogleAbsolutely fantastic service just sold my house with SJ Smith Robert and Simon helpful calm and brilliant communication
Hello Lyn, thanks for taking the time to leave us a review. We'll pass your kind words over to Robert, Simon and the rest of the team.
5/5
GoogleFriendly and professional through out the process. Phil has helped us every step of the way and now living in our dream house. I wouldn't hesitate to recommend them to anyone in the future
5/5
GoogleA big thanks to Alex and the team sold our house for the price we were looking for.Alex was very good from day one kept us well informed from start to finish .very professional
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ashford has the most, with 330 reviews rated 4.6 out of 5, followed by Staines with 185.
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