Trusted Agent profile
★★★★★
502 reviews across 2 offices and 2 platforms
S J Smith Estate Agents has two offices, in Ashford and Staines. Together they have 502 reviews on two platforms, rated 4.6 out of 5 overall.
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S J Smith Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleIt was lovely experience with them. Simon and Robert helped a lot throughout the process. Highly recommended. Thanks a lot whole team. Karanbir and Satnam ..
Thank you, Karanbir and Satnam! We're delighted to hear you had a great experience. We'll pass your appreciation on to Simon, Robert, and the rest of the team.
5/5
GoogleVery professional and honest Estate Agent. Very quick to response in any matter from the beginning upto the end. Highly recommended. Thank you Mr. Simon, Rob and all the team. Kahi Singh Nitu
Hello Kahi, thank you for the review. Great to hear you would highly recommend our services. We'll pass your kind comments to Simon, Rob and the Ashford team.
5/5
GoogleWhat can I say, SJ Smith they have been just brilliant. I bought the property from them 5 years back and sold it through them this year. When people say this takes months or years to go through the process I wouldn't believe that, as they bought the right buyer within the 1st week of putting the property out on market and completed within 2 months. I have also done the follow on property through SJ Smith Staines which was again smooth. I would 100% recommend SJ Smith Ashford and Stains both. They both have been managed by the brilliant team and management. SJ Smith also recommended to use the solicitor and they have been brilliant. Always available to take calls and took all the preasure to do the exchange and complision where SJ Smith have been in contact with them at all times which took the worry away from me. Thank you Chad and your team.
Thank you so much for your wonderful review! We're delighted to hear about your fantastic experience with SJ Smith Estate Agents Ashford and Staines. It's great to know that the process went so smoothly and quickly for you. We’ll be sure to pass your kind words on to Chad and the team. We're also glad our recommended solicitor helped make the transaction worry-free. Thanks again for trusting us with both the sale and your new purchase, we truly appreciate your recommendation!
5/5
GoogleTHANK YOU! From start to finish service was amazing. It was the first time we had sold a property and Rob was on hand to answer any questions. Simon what can I say, always being at the end of the phone or email to deal with with frustrating bits and pieces. Would highly recommend.
Hello Laura, we appreciate you leaving a review. Great to hear you would highly recommend us. We'll pass your kind words over to Rob, Simon and the rest of the Ashford team.
5/5
GoogleExcellent service from start to finish second time we have used sjsmiths thankyou Chad& Rob a avery big thankyou to after sales Simon
Hello Gill, thanks for taking the time to leave a review. We'll pass your comments over to Chad, Rob, Simon and the Ashford team.
5/5
GoogleRecently sold and purchased through SJ Smith. They were brilliant and made the whole process super smooth and got us great deals! Huge thank you to everyone. Rob in sales is fantastic - knowledgable, smart and kind. Simon in after sales has been so great, pushing everything through while remaining super calm, friendly and reassuring. Cannot thank you enough. 100% recommend SJ.
Hello CAT, thanks for leaving a review. We appreciate you sharing your positive experience and are happy to hear you'd 100% recommend us. We'll pass your kind words over to Rob, Simon and the rest of the Ashford team.
1/5
GoogleBEWARE ! Please check the property before making the payment, once payment has been made they won’t support you and you’ll be a ping pong between agency and the landlord. During viewing S J Smith Ashford committed that the property will be handed over professionally cleaned before we move in before moving in they told us it will be all cleaned and ready for us to settle in, the house was handed over extremely dirty with left overs and full of grease all over, upon multiple request they refuse to take the responsibility of what they committed and asked us to contact landlord and the landlord completely refused to do so since it wasn’t committed by them however it’s written in the contract that it should be professionally cleaned. Whole week wasted to clean up and we had to pay a lot for professional cleaning since the condition was very bad.
Thank you for your 𝐋𝐞𝐭𝐭𝐢𝐧𝐠𝐬 𝐫𝐞𝐯𝐢𝐞𝐰. We have passed your review to the Lettings team. If you would like to leave further reviews for our Lettings team, could we please ask that you use their GMB page here, https://g.co/kgs/bGMmNa9 as this page is for the Ashford SALES team. Thank you. …
5/5
GoogleExcellent, friendly, professional and hard working Estate Agents. We have used them twice as a purchaser in 2018 and as a seller in 2024. Chad marketed our home and sold it for us in 5 days! Simon has kept us informed throughout the sale process and chased the chain. Very happy to recommend SJ Smith.
Hello Susan, thanks for leaving a review. Great to hear that you'd recommend our services. We'll pass your kind words over to Chad, Simon and the rest of the Ashford team.
5/5
GoogleSimon and Chad were both fantastic during our house purchase in Ashford. They were technically working as the selling agent but gave us valuable advice and guidance. Simon continually kept us up to date with the progress of the chain and chased various parties on our behalf. I really want to thank Simon and Chad for making the whole process as simple as possible and keeping everything moving forward.
Hello Stuart, we appreciate you leaving a review. Great to hear of your positive experience. We'll pass your comments over to Simon, Chad and the Ashford team.
2/5
GoogleThe level of service from Sam Colomb was poor. No direct telephone number to contact him or leave messages, slow to return phone calls, doesn't seem to read his emails often. Clearly SJ Smith do a good job for some customers but not all. Pity as very interested in a house but won't pursue it now.
Thank you for your 𝐋𝐞𝐭𝐭𝐢𝐧𝐠𝐬 𝐫𝐞𝐯𝐢𝐞𝐰. We have passed your review to the Lettings team. If you would like to leave further reviews for our Lettings team, could we please ask that you use their GMB page here, https://g.co/kgs/bGMmNa9 as this page is for the Ashford SALES team. Thank you. …
5/5
GoogleThe service we received from Chad & Simon at S.J. Smith was superb from start to finish. They were very professional and accommodating and kept us updated at every step and went above and beyond to iron out any problems that arose and did all they could to achieve a completion date at the earliest opportunity. We would thoroughly recommend them.
Hello Gary, we appreciate the review. Great to hear of your positive experience and that you'd recommend us too. We'll pass your kind words over to Chad, Simon and the Ashford team.
5/5
GoogleWe were first time buyer for property. Whole team, Robert, Simon and Louis at SJ Smith Ashford were very helpful throughout the process. Simon was very prompt in communication & kept us up to date during the process. Would love to recommend SJ Smith. Thumbs up!
Hello Wajahat Ali, thanks for taking the time to leave a review. Great to hear of your 5-star experience and that you would recommend us. We'll pass your comments over to Robert, Simon, Louis and the rest of the Ashford team.
5/5
GoogleA job well done on the property purchase. Always kept informed. Only pleasant impressions.
Hello Василь, thanks for leaving a review. We'll pass your kind words over to the Ashford team.
5/5
GoogleThey’ve been so patient and accommodating to our needs (we are deaf), it’s been a long time through no fault of theirs due to solicitors issues and they’ve been very professional and courteous to all sides. We recommend them very highly
Hello Wendy, thanks for the review. Great to hear you would highly recommend us. We'll pass your kind words over to the Ashford team.
5/5
GoogleSimon and Chad have been very supportive during our sale and purchase which would have been even more stressful without them
Hello Ravindra, thanks for the review. We'll pass your kind comments over to Simon, Chad and the rest of the Ashford team.
5/5
GoogleSJ Smith are beyond brilliant. Our house sale went so smoothly, solely down to SJ being so efficient, positive and present. Great, great team. Rob is excellent, very experienced and easy to deal with . Simon in after sales is superb, so calm and tireless. Got our sale through with ease. Thank you SJ! Cannot recommend you enough!
Hello DCD, thanks for the review. We are very happy to hear you would recommend us. We'll pass your comments over to Rob, Simon and the rest of the Ashford team.
5/5
GoogleGreat service from the SJ Smith team, I have now purchased and sold through them and good experience in both scenarios. Simon Gresswell in particular was super helpful when taking things forward from offer acceptance to completion 👍👍 …
Hello Brian, we appreciate you taking the time to leave a review. Great to hear of your experience when purchasing and selling through us. We'll pass your Kind words over to Simon and the Ashford team.
5/5
GoogleWe have recently moved within Ashford and Chad, Rob & Simon did a great job end to end. From the initial video and marketing of our property, recommendations and their experience of the area through to getting the deal completed - their communication, effort and overall service was breath of fresh air. We would througholly recommend Sj smith ashford. Neil & Charlotte
Hello Neil & Charlotte, thanks for the review. Great to hear you would recommend us. We'll pass your comments over to Chad, Rob, Simon and the Ashford team.
5/5
GoogleHaving had bad experience with another Estate Agents prior to contacting SJSmith I was a little concerned however the whole process with SJSmith could not have been any better or smoother. Communication is great and they listen to you. A special mention to Chad, Rob and Simon for all there hard work and efforts in the sale of my property. I would highly recommend SJSmith if you are looking to sell your home.
Hello Stuart, we appreciate the review. Great to hear of your experience and that you would highly recommend us. We'll pass your comments over to Chad, Rob, Simon and the Ashford team.
5/5
GoogleRobert, Simon and Chad at SJ Smith Ashford were absolutely fantastic throughout the process of our first time purchase. Robert found us the perfect property after we missed out on our initial pick. Simon kept us up to date throughout the process. 5* service from everyone we spoke with here. Wouldn’t hesitate to recommend SJ Smith. They’re totally different to any estate agents we have dealt with in the past. We will definitely use them when we come to sell our house in the future.
Hello Hannah, thanks for leaving a review. We appreciate you sharing your positive experience and great to hear you would recommend us. We'll pass your kind words over to Robert, Simon, Chad and the Ashford team.
5/5
GoogleVery professional, kept me up to date with progress. Very easy to talk to. Would recommend.
Hello Anne, we appreciate the review. Pleased to hear you'd recommend us. We'll pass your kind words over to the Ashford team.
5/5
GoogleI just want to say a big thank you to SJ Smith (Robert & Simon) for being such a helpful estate agents. We really appreciated you squeezing us in for a late & Last minute viewings. Once our offer was accepted, we were impressed with how professional and responsive you've been. Approximately 12 weeks from offer acceptance to completion, without any issues. Thank you all for making the process smooth for us.
Hello Queency, thanks for taking the time to leave a review. Great to hear of your positive experience. We'll pass your kind words over to Robert, Simon and the rest of the Ashford team.
5/5
GoogleRating only, no written review.
Hello Angela, thanks for the 5-star review.
5/5
GoogleVery professional service from start to finish .Thank you Louis, Rob, Chad & Simon , we could not fault anything and would highly recommend you to anyone looking to sell or buy.
Hello Sally, we appreciate the review. We are pleased to see that you'd highly recommend us. We'll pass your comments over to Louis, Rob, Chad, Simon and the rest of the Ashford team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ashford has the most, with 317 reviews rated 4.6 out of 5, followed by Staines with 185.
Tell us what you need and up to 3 trusted local agents will be in touch.
