5/5
GoogleKnowledgeable, professional and dedicated staff; the only agency I could recommend in Surrey.
Agent replied · 24 August 2024
Hello Jay, thanks for the review. We'll pass your kind comments over to the Staines team.
Trusted Agent profile
S J Smith Estate Agents in Ashford and Staines
★★★★★
502 reviews across 2 offices and 2 platforms
S J Smith Estate Agents has two offices, in Ashford and Staines. Together they have 502 reviews on two platforms, rated 4.6 out of 5 overall.
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Our offices
S J Smith Estate Agents's two offices, most reviewed first. Each has its own page.
Latest reviews from every S J Smith Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe highly recommend the SJS for our purchase everything was done speedily and highly professionally. We will have no hesitation in recommending them to anyone in the future. Thank you Alex and Manni for your patience
Agent replied · 24 August 2024
Hello Michal, thanks for the review. Congratulations on the new home. We'll pass your kind comments over to Alex, Manni and the rest of the team.
1/5
GoogleUrgent warning!!! Do not give your money and trust them. They took holding deposit from me on the 4th of November 2023 and the property was still advertised by them allowing other people to view. 12th Nov 2023 of their property being still advertised. They only got back to me today 15th November when the referencing was completed on 14th November. Now they have given a false reason saying I have failed the referencing as my guarantor doesn’t earn enough when they never mentioned anywhere what the guarantor earning requirements were. My Guarantor earning more than required earnings. Don’t not trust them. Especially Jorden Guillum !! Secondly Eashen vickers was initially the one who showed the property to my mum and never mentioned anything even in person. Right after the viewing kept calling my mum to pay deposit or else we will loose the property. She said my daughter (I) would be calling to do the payment once she gets free at work. They kept ringing her again and again. So I had a doubt and searched the property on RIGHTMOVE and it had said LET AGREED even before I had not given the deposit SO I then called to clarify this and Eashen said must been a mistake. Further then I made a payment of £357 after a while he then sends me email saying congratulations we have accepted your offer. Eashen Neither verbally or in writing informed my mum or me about the deposit not being refundable incase the referencing fails or credit checks before making him the payment. Legally all of these should be discussed before you take anyones deposit. They are bunch of liar and fraud. I was foolish to not read the reviews before giving any money to them but I won’t let this pass so easily. I NEED MY REFUND IMMEDIATELY or else I will take legal actions and the reviews here and also I can bring all witnesses who has had similar experiences like mine or even worse.
Agent replied · 24 August 2024
Hi Santana, we are very sorry to see your 1-star 𝐋𝐞𝐭𝐭𝐢𝐧𝐠𝐬 𝐫𝐞𝐯𝐢𝐞𝐰. We pride ourselves on our level of customer service and we’d very much like to speak to you directly regarding your review. Could we please ask that you get in touch by calling 01784 243333 or emailing Lettings-office@sjsmithestateagents.co.uk at a time that is convenient to you? Thank you.
5/5
GoogleI sold my house with SJSmith. Alex was always helpful and always at the end of the phone if I needed to talk to him. He updated me with all of the new information and I'll be continuing my services with him for my future sales.
Agent replied · 24 August 2024
Hello Mandeep, thanks for taking the time to leave us a review. We're happy to hear you had a good experience and would use us for future property sales. We'll pass your comments over to Alex and the rest of the Staines team.
5/5
GoogleI wish to thank Alex and his team for the professional and positive manner in which they carried out what is one of the most stressful and anxious events in life. I found that on any occasion I had queries or questions they always had time to listen and be helpful etc, so I would have no hesitation in highly recommending S J Smith Estate Agents. Thanks to you all.
Agent replied · 24 August 2024
Hello Michael, thanks for leaving us a review. We are pleased to hear that you'd highly recommend us. We'll pass your kind words over to Alex and the rest of the Staines team.
5/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Hello Sandeep, thanks for leaving a review. We'll pass your 5-star rating over to the Staines team
5/5
GoogleHighly experienced team in both lettings and property management. I couldn't recommend Regan and Terence enough!
Agent replied · 24 August 2024
Hello, thanks for taking the time to leave us a review. We'll pass your comments over to Regan, Terence and the Lettings team. If you would like to leave further reviews for our Lettings team, could we please ask that you use their GMB page here, https://g.co/kgs/bGMmNa9 as this page is for the SALES team. Thank you.
1/5
GoogleStay clear!!! Completely unprofessional. They don’t keep you as a tenant or your landlord up to date at all. Took them 2 months to inform our landlord we had put our notice in!! Didn’t receive an inventory check when we moved in (conveniently don’t have one after one of their team were the previous tenant). Currently having to go through legal teams to get our deposit back from them as they are trying to charge £550 for a professional clean!!! Absolute joke!! Never pick up their phones, when they do they are rude and tell you they will call back which they never do!!
Agent replied · 24 August 2024
Thank you for your 𝐋𝐞𝐭𝐭𝐢𝐧𝐠𝐬 𝐫𝐞𝐯𝐢𝐞𝐰. We have passed your review to the Lettings team. If you would like to leave further reviews for our Lettings team, could we please ask that you use their GMB page here, https://g.co/kgs/bGMmNa9 as this page is for the SALES team. Thank you. …
5/5
GoogleMy personal experience with SJ Smith Estate Agents in Staines has been fantastic, especially Alex & his team who helped facilitate our home purchase. While many describe the process of buying a house as stressful, I found that the stress was lightened by the continuous cooperation between the SJ Smith team and our solicitor. The entire journey progressed smoothly, following to the agreed-upon timelines. A special acknowledgment goes to Alex Rumsey, our primary point of contact throughout the entire process. Starting with showing us the house, he demonstrated flexibility in negotiating terms that suited us. Alex consistently ensured our comfort throughout the process, promptly responding to emails and addressing matters immediately. I would also like to thank Nicola, who promptly handled all our emails, fulfilled requests, and followed up with the solicitor. Manni helped us by providing insights into the area, community, and more. Lastly Adrian- their in-house Mortgage Advisor, not only smoothly arranged our mortgage but also provided financial advice as needed. Without hesitation, I recommend SJ Smith Staines to anyone planning a home purchase. They provide good customer service that is driven by the customer.
Agent replied · 24 August 2024
Hello Jey J, thanks for the review. Congratulations on the purchase of your new home. We're happy to hear of your positive experience and thank you for the recommendation. We'll pass your kind comments over to Alex, Nicola, Manni, Adrian and the Staines team.
5/5
GoogleI would happily recommend selling your property with SJ Smith Staines! The process of selling my house was a little problematic due to issues with mortgage lenders but Alex and Nicola were fantastic at keeping me updated every step of the way. From start to finish Alex was a pleasure to work with, was really driven, professional and accommodating of my circumstances. In the initial viewing stage, I spoke a lot with Manni as well who really friendly and happy to answer any questions I had. The fact that they are open longer than most agents during the week was really helpful and made it easier knowing I could pick up the phone and talk to someone after my work day had finished. Overall, Alex and his team provided a great service and did everything they could to make sure the sale went as smoothly as possible. Thank you to the whole team for making me feel like I was in safe hands during this extremely emotional time!!!
Agent replied · 24 August 2024
Hello Stacey, thanks for leaving a review. Happy to hear you had a positive experience when selling through us. We'll pass your kind comments over to Alex, Nicola, Manni and the rest of the team.
5/5
GoogleAlex and the team have been extremely attentive throughout the entire process of selling our home. The frequency of communication left us fully aware of progress and their enthusiasm to find and match the perfect buyer to our home. The team of Julie, Mani & Nicola were exceptional and took the time to gain an understanding of our home to enable them to explain the key selling points to prospective buyers during viewings. I would thoroughly recommend engaging with the S J Smith team to find or sell your new home.
Agent replied · 24 August 2024
Hello Wayne, thanks for the review. Happy to hear you had a positive experience when selling through us and thanks for the recommendation. We'll pass your kind comments over to Alex, Julie, Mani, Nicola and the rest of the team.
5/5
GoogleI'm impressed with SJ Smith’s exceptional perseverance and dedication in selling my property. Despite extreme market challenges, their unwavering commitment to find me a family buyer along with their excellent customer service, especially in sales progression, made a complicated and emotional sale more bearable. Special thanks to Alex and Nicola who stood out for their proactive and friendly approach to keeping me informed and guided throughout the entire process. I highly recommend the SJ Smith team to anyone seeking an Estate agent who goes above and beyond.
Agent replied · 24 August 2024
Hello Nicky, thanks for leaving us a review. We are pleased to hear that you'd highly recommend us. We'll pass your kind words over to Alex, Nicola and the rest of the Staines team.
1/5
Googlepretty rude
Agent replied · 24 October 2024
Hi Dev, thank you for your review. We pride ourselves on our level of customer service and would really like the opportunity to speak to you directly, could we please ask that you get in touch with us at a time that is convenient to you? Thank you.
5/5
GoogleMet Sam at several properties and he was always very helpful
Agent replied · 24 August 2024
Hello Daniel, we appreciate the review. We'll pass your kind comments over to Sam and the Staines team.
4/5
GoogleS J Smith - well done for selling our property - you preserved over a difficult time of they year - I would like to say Nicola in after sales was amazing never got fed up with talking to me everyday to chase the exchange of the property
Agent replied · 24 August 2024
Hello Claire, thanks for taking the time to leave a review. We'll pass your kind words over to Nicola and the Staines team.
5/5
GoogleThe team at S J Smith has been excellent throughout the process. Everything has been very transparent, and we have been kept in the loop throughout the purchasing process. Special thanks to Nicola for progressing everything. She provided a very personal service, and I would happily use S J Smiths again.
Agent replied · 24 August 2024
Hello Philip, thanks for leaving us a review. We are pleased to hear of your positive experience. We'll pass your kind words over to Nicola and the rest of the Staines team.
5/5
GoogleS.J Smith in Staines have just sold my late Dad’s bungalow in Staines. Excellent service from Alex, Manni and Nicola. I was very impressed with how they kept me in touch at every stage. I would highly recommend them.
Agent replied · 24 August 2024
Hello Janice, thanks for taking the time to leave a review. Great to hear you would highly recommend us. We'll pass your kind words over to Alex, Manni, Nicola and the rest of the Staines team.
5/5
GoogleWe brought our house through SJSmith and from the moment we meet Hayden he couldn’t be more helpful. During the progression of the sale Nicola was always on hand and I was impressed with her dedication on exhange day to ensure it happened and to keep me updated. Buying and selling a house can be a stressful and emotional experience so it made a difference having Hayden and Nicola who were both friendly, approachable and understanding. Thank you from beginning to end we felt you went above and beyond.
Agent replied · 24 August 2024
Hello Debbie, we appreciate you leaving a review. Great to hear of your positive experience. We'll pass your kind words over to Hayden, Nicola and the Staines team.
5/5
GoogleMy experience with SJ Smith from start to finish has been exceptional and I really feel that they have the edge over other estate agents. Nicola went above and beyond to make the post offer experience as smooth as possible (especially during some tricky times) and I genuinely felt that I was in good hands, with people who actually care. I would highly recommend them!
Agent replied · 24 August 2024
Hello, thanks for leaving a review. Great to hear of your experience and that you would highly recommend us. We'll pass your comments over to Nicola and the rest of the Staines team.
5/5
GoogleChad and Robert are very professional agents, and we would not hesitate to recommend them. We were kept up to date with all developments and were pleased with their service.
Agent replied · 23 October 2024
Hello Carole, we appreciate the review. Great to hear you would not hesitate to recommend us. We'll pass your comments over to Chad, Robert and the rest of the Ashford team.
5/5
GoogleWe had an excellent experience working with Simon and his team when purchasing our residential property. From the very start, they were professional, responsive, and extremely knowledgeable about the market. Simon’s attention to detail and personalised approach made the entire process smooth and stress-free. He kept us informed every step of the way, and we truly felt supported throughout. We highly recommend SJ Smith Ashford to anyone looking to buy or sell a property!
Agent replied · 23 October 2024
Hello Prity, thanks for leaving a review. Great to hear of your positive experience when purchasing a property. We're pleased to hear you would highly recommend us too. We'll pass your kind comments to Simon and the Ashford team.
5/5
GoogleGreat Estate Agents. Can’t recommend them enough. Simon and the whole team were so professional and kept in communication throughout. So happy with the service they provided and would highly advise anyone looking to sell in the Ashford area to use these guys. Thanks again!
Agent replied · 23 October 2024
Hi Robert, thank you for the review. We're delighted to hear you were happy with the service provided and that you'd recommend us. We'll pass your appreciation on to Simon and the rest of the Ashford team.
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Hi Jasmeet, thanks for the 5-star review.
5/5
GoogleChad and the team were very helpful in helping us with our purchase and constantly communicating with everyone in the chain.
Agent replied · 23 October 2024
Thank you so much for your kind review. We're delighted to hear that Chad and the team were able to assist you throughout your purchase and keep the communication flowing. We'll be sure to pass your lovely feedback on to the Ashford team!
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Questions about S J Smith Estate Agents
Which S J Smith Estate Agents office has the most reviews?
Ashford has the most, with 317 reviews rated 4.6 out of 5, followed by Staines with 185.
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