Trusted Agent profile
★★★★★
502 reviews across 2 offices and 2 platforms
S J Smith Estate Agents has two offices, in Ashford and Staines. Together they have 502 reviews on two platforms, rated 4.6 out of 5 overall.
494
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
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S J Smith Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleScam and Completely Unprofessional Absolute joke of an agency! I wouldn’t be surprised if their properties don’t …
Hi, Thank you for taking the time to share your feedback. We believe your comments may relate to the lettings side of the S J Smith brand, which is run by a separate company and is not part of our sales department here at S J Smith Estate … More
5/5
GoogleCharlotte has been an absolute star and what a great asset to the SJ Smith team. A breath of fresh air and fantastic communicator and really knowledgeable about …
Hi Kuldip, thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with Charlotte, and we really appreciate you taking the time to share it.
5/5
GoogleRating only, no written review.
Hi Adam, thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with our team, and we really appreciate you taking the time to share it.
5/5
GoogleI sold my house in Feltham with Louis leading the sale, great communication, enthusiasm, Louis always goes extra mile no matter what time of the day it is, very good knowledge of market and best advice's given. Highly recommend to sell a property with Louis and company he is working for.
Hi Magdalena, thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with our team, and we really appreciate you taking the time to share it.
5/5
GoogleSimon was very patient and helpful with us throughout the whole process. He regularly kept us up to date and chased others when needed. Thank you Simon for all your help!
Hi Vinny, thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with Simon, and we really appreciate you taking the time to share it.
4/5
GoogleStaff were lovely and helpful
Hi Steve, thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with our team, and we really appreciate you taking the time to share it.
5/5
GoogleAbsolutely top notch. Worked so quickly to get the job done. Thank you so much especially to Simon for constantly keeping us updated on the progress of buying Would highly recommend 🙏🙏🙏 …
Hi Samantha, thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with our team, and we really appreciate you taking the time to share it.
4/5
GoogleWould highly recommend SJ Smith Estate Agents SALES team. Staff were always very helpful and knowledgeable
Hi Carole, thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with our team, and we really appreciate you taking the time to share it.
5/5
GoogleFrom the initial contact with Hayden, also some other members of the team and, once purchase and sale was agreed, with Simon, I was extremely impressed with their professionalism and expertise to ensure that everything went smoothly. I was updated regularly and given good advice throughout. They dealt with the sale of my property and the purchase of my new one.
Hello Joe, thanks for leaving a review. Great to hear of your positive experience when selling and buying with us. Enjoy your new home. We'll pass your kind words over to Hayden, Simon and the rest of the Staines team.
5/5
GoogleWhere do I start, best estate agent i have ever dealt with, Hayden you are great, it was a pleasure, Elliott such a lovely young man always smiling, and Simon although i never met you, you were super. From the minute Hayden stepped into my house, I knew i had made the right decision instructing SJ Smith, it was probably the best experience of selling a house that i have had thank you guys you are a great team
Hi Diana, thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with our team, and we really appreciate you taking the time to share it.
5/5
GoogleS J Smith were amazing in the whole process of selling our house from start to finish. Hayden Clements always kept us informed of everything going on and always called when he said he would even if it was only to say he didn't have an update. He negotiated us a fabulous price on the property we purchased and made sure progess of the sale was moving along as it should be. Also Simon Gresswell was really good in communicating any updates with us regularly and always answered my persistent emails with many, many questions and asking for clarification when I didn't quite understand what the next step or procedure entailed. Thank you both from the bottom of my heart. I would use them again in a heartbeat. If I could have given more than 5 stats I most certainly would have.
Hi Rachel, thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with our team, and we really appreciate you taking the time to share it.
5/5
GoogleI recently had the pleasure of working with Simon from S J Smith Estate Agents to purchase an investment property, and it was an incredibly positive experience. Simon was always available to answer my questions, provided valuable insights throughout the process, and made the entire experience smooth and stress-free. I highly recommend S J Smith Estate Agents and especially Simon to anyone looking to buy or sell property."
Hello, thank you for leaving a 5-star review. Great to hear you would highly recommend us. We'll pass your kind words over to Simon and the Staines team.
5/5
GoogleAt the beginning, Jodie and Hayden were very helpful and accommodating in showing us a number of different properties. Later on in the process, Simon took the lead in contacting various parties to ensure that the sale went as smoothly as possible. Always keeping us informed and up to date. We really recommend S J Smith, ver professional.
Hello Zulma, thank you for taking the time to leave a review. Great to hear of your positive experience and that you would recommend us. We'll pass your comments over to Jodie, Hayden, Simon and the Staines team.
5/5
GoogleI just want to thank SJ Smith Staines From the very start of meeting Hayden, I had full confidence that these guys would get the job done for us. Hayden was very easy to chat to and filled us with confidence on getting the sale of our property. So after a short period of time, they find ourselves a buyer and then the reins were handed over to Simon who progressed our ongoing move through the chain, chasing up solicitors and estate agents and also liaising with ourselves and our buyers. He was very easy to chat to and very quick to respond to any problems which might start to occur. He was also very cool under pressure. I would very strongly recommend that you consider using SJ Smith for your house purchase and progressing. Paul
Hello, thank you for your 5-star review. We appreciate you sharing your positive experience and great to see you would strongly recommend us. We'll pass your kind words over to Hayden, Simon and the rest of the Staines team.
5/5
GoogleWe can only recommend S.J.Smith for your property sales in Staines. We had been badly let down by another estate agent and they were really happy to take us in and pull out all the stops for us - without ever charging any extras like the other estate agent tried to do with us! Hayden and Elliott were always polite, respectful and very patient with all our queries, kept pushing our property for viewings and got us through a successful sale which aligned perfectly for both the buyers and us. They were knowledgeable and personable as well, they're like a small family who understand your needs and your worries. Very far from the corporate feeling that other estate agents give. Simon at the Ashford offices took over the sales progressing once we had agreed a sale, and he was really good and knowledgeable as well. We can only thank S.J.Smiths for having worked with us so well and recommend them to anyone looking to sell in the area, you won't be disappointed!
Hello Jorge, thanks so much for the 5-star review. Great to hear of your positive experience and that you would recommend us. We'll pass your feedback over to Hayden, Elliott, Simon and the rest of the Staines team.
5/5
GoogleI cannot recommend S J Smith highly enough especially Louis, throughout the whole process he always made himself available to deal with any issues. Extremely professional using his experience and personal hands on approach. Thank you.
Hi Steve, thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with our team, and we really appreciate you taking the time to share it.
5/5
GoogleSimon and Rob have been very helpful throughout the process!
Hi Rupinder, thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with our team, and we really appreciate you taking the time to share it.
1/5
GoogleRating only, no written review.
Hi Jessica, We believe your comments may relate to the lettings side of the S J Smith brand, which is run by a separate company and is not part of our sales department here at S J Smith Estate Agents. We are solely responsible for property sales and do not handle lettings. For any concerns or complaints regarding lettings, we kindly ask that you contact the appropriate team directly at management@sjsmithestateagents.co.uk , who will be able to assist you further. We appreciate your understanding and hope your issue can be resolved quickly with the correct department.
5/5
Google1st class service from all at Smiths, with special mention to Simon, Rob & Chad. What seemed to be a daunting process of moving after 40 years was at least made more comfortable and easier due to the kindness and dedication of the team mentioned above. We cannot praise or recommend Smiths highly enough to anyone thinking of putting there home on the market. Very safe and assured hands. Many thanks
Hi Phil, thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with our team, and we really appreciate you taking the time to share it.
5/5
GoogleI would highly recommend S J Smith, they gave a first class service from start to finish, keeping us informed at all times.
Hi Barbara, thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with our team, and we really appreciate you taking the time to share it.
5/5
GoogleWe recently moved from Ashford Common to Scotland after 27 years. Our circumstances were a little tricky, as we had agreed to buy a house, while ours wasn't even ready to put up for sale, gulp. "No pressure" said Chad, with a grin. We were impressed with SJ Smith as they seemed to be the most active in the area, weren't typical estate agent pushy and were realistic with their valuations. Unlike others, where we would have been waiting for 6 months because of an overinflated value, before having to drop the price, something which we didn't have the time luxury to do. We signed up on the Friday, fluffed up the house over the long weekend, had photos and video taken on the Tuesday. It went on the market Wednesday, eight viewings on the Saturday, another two the following Tuesday - and we accepted an improved offer on the Wednesday, for more than we had originally imagined. So - sold in a week - can't fault that! Chad was reassuring and confident from the outset, Robert actually sold the house, but a big shout out to the star Simon, for enthusiastically keeping us updated and steering things along, despite the occasional hiccup. All in all, thanks for a great service, highly recommended. Alan and Carole
Hi Alan, thank you so much for your lovely feedback! We’re delighted to hear you had a great experience with our team, and we really appreciate you taking the time to share it.
5/5
GoogleSJ smith has been managing my property and I am really happy with them. they are able to get things done efficiently and with budget friendly options. I recommend other landlords to also consider SJ Smith!
Hi Osman, Thank you so much for your kind words and positive feedback. We just wanted to let you know that your review relates to the lettings side of the S J Smith brand, which is a separate company from our sales department here at S J Smith Estate Agents. We’ll make sure your lovely comments are passed on to the lettings team so they can see your feedback.
1/5
GoogleUnprofessional and Unreliable Avoid at All Costs Even this one star is like an Oscar for them if it’s someone who dealt with them once giving them one star. I’ve never encountered an agency as unprofessional and disorganized as this one in Ashford. They repeatedly cancel property viewings at the last minute not once, not twice, but multiple times…often with the same tired excuse that they “don’t have access.” If that’s the case, why are viewings being booked in the first place? What’s even more frustrating is that they show complete disregard for your time and effort. I traveled over 150 miles for a scheduled viewing, only to have it cancelled without any real explanation or apology. It’s clear they don’t value their clients’ time or money. To make matters worse, they’ve been known to take offers and even deposits on properties without the landlord’s knowledge. That’s not just unprofessional,it’s highly unethical. Please do yourself a favour and read the negative reviews. The glowing ones are clearly fabricated or incentivized…they don’t reflect the reality of dealing with this agency. In my experience, nothing about their conduct is professional. They will waste your time, your money, and test your patience to the limit. Steer well clear.
Hi Mahin, Thank you for taking the time to share your feedback. We believe your comments may relate to the lettings side of the S J Smith brand, which is run by a separate company and is not part of our sales department here at S J Smith Estate Agents. We are solely responsible for property sales and do not handle lettings. For any concerns or complaints regarding lettings, we kindly ask that you contact the appropriate team directly at management@sjsmithestateagents.co.uk , who will be able to assist you further. We appreciate your understanding and hope your issue can be resolved quickly with the correct department.
5/5
GoogleI had my property on the market for several months without success, but thanks to Robert and Simon at SJ Smith Estate Agency, it finally sold in just a few weeks! Their professionalism, dedication, and proactive approach made all the difference. They kept me informed every step of the way and worked tirelessly to make the sale happen. I truly appreciate their hard work and commitment, a big thank you to both Robert and Simon for making this process smooth and stress-free. I would highly recommend SJ Smith Estate Agency to anyone looking to sell their property quickly and efficiently.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ashford has the most, with 317 reviews rated 4.6 out of 5, followed by Staines with 185.
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