Trusted Agent profile

S J Smith Estate Agents in Ashford and Staines

4.6

★★★★★ Excellent

515 reviews across 2 offices and 2 platforms

S J Smith Estate Agents has two offices, in Ashford and Staines. Together they have 515 reviews on two platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

507

Reviews on Google

All 2 offices

Yell logo

2.5 / 5

8

Reviews on Yell

All 2 offices

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Our offices

S J Smith Estate Agents's two offices, most reviewed first. Each has its own page.

Awards

Industry awards

S J Smith Estate Agents and its branches won awards at EA Masters in two years, most recently 2020.

EA Masters winners in two years, the group and its branches: 2020, 2019.

EA Masters by year, 2020 to 2019

Source: EA Masters winners lists, as published, linked by year.

Latest reviews from every S J Smith Estate Agents office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We are just completing our house sale with s j smith, and they have been amazing and supportive the whole way through. Particularly Rob and Simon who always there to take your calls and help sort things out for you. If they need to call you back they always do when they say they will. They made it as least stressful as possible.

Lisa · 28 August 2023 · S J Smith Estate Agents Ashford

Agent replied · 27 August 2024

Hello Lisa, thanks for taking the time to leave us a review and we're pleased to hear of your positive experience with the team. We'll pass your kind comments over to Rob, Simon and the rest of the team.

5/5

Google

SJSmith have been very helpful throughout our whole process. We have bought and sold twice with them now and both times have been smooth, quick and easy. Louis and Nicola were both contactable 24/7 and really helped our process run smooth. 100% recommend!

Emily · 28 August 2023 · S J Smith Estate Agents Ashford

5/5

Google

Robert and Chad dealt with us and we received fantastic service from them. As a first-time buyer, we had no idea of the process but Robert was really helpful and attentive at every step of the way. A very smooth and quick process from start to finish. Robert always replied quickly wherever we enquired about something. We would definitely recommend then to anyone who is looking to buy a property. Once again thank you so much S J Smith Ashford team and specially Robert.

Rana · 28 August 2023 · S J Smith Estate Agents Ashford

5/5

Google

I would just like to write a review for our local estate agent S J Smith for a job well done and a special thankyou to Rob on the sales team who did all the initial start up, valuation, photos and marketing of the property, Louis for the sale and Nicola and Simon who took care of the after sales and were basically our link between buyer and both solicitors which would have been very stressful if they did not intervene and look after all of that side for us. A special thankyou to Simon who intervened and pushed the sale through in the end and we appreciate all of his hard work this last month and pushing the sale through to the end allowing us to exchange and complete all on the same day. A job well done by all. I would highly recommend using this estate agent from our experience of dealing with them.

Andy · 28 August 2023 · S J Smith Estate Agents Ashford

Agent replied · 27 August 2024

Hello Andy, thank you for taking the time to leave us a review. Great to hear of your positive experience when selling through us. We'll pass your kind comments over to Rob, Louis, Nicola, Simon and the Ashford team.

5/5

Google

We sold our first home and bought the next with the fantastic help of SJSmith. Louis, Rob and Nicola were outstanding throughout the whole process, which can of course be a little stressful; they kept us informed with any updates in a timely manner and were professional throughout. On moving day, everything went incredibly smoothly - we are so happy in our new home! We will definitely be recommending SJSmith to our friends/family and wouldn’t hesitate to use them again. Thank you so much. Eloise and family.

Eloise · 28 August 2023 · S J Smith Estate Agents Ashford

5/5

Google

Absolutely fantastic service, particularly from Louis and Chad to sell our house recently. We really were up against the odds and we weren't sure that everything would go through but they sold our house each time almost within 24 hours. They are efficient and have excellent communication. They work well with you to ensure you receive the outcome you require. Thanks again to everyone at SJ Smith!

Claire · 28 August 2023 · S J Smith Estate Agents Ashford

5/5

Google

I had a really positive experience with the S J Smith Estate Agents. They were consistently good with communication throughout the process, making sure I was informed at every step. I was surprised by how quickly they got my property on the market, and their support was always accessible for any questions I had. I wouldn't hesitate to recommend them based on the smooth experience they provided.

Tomasz · 28 August 2023 · S J Smith Estate Agents Ashford

Agent replied · 27 August 2024

Hello Tomasz, thank you for your review. We are pleased to hear you had a positive experience and that you'd recommend us. We'll pass your kind words over to the team.

5/5

Google

We recently purchased our first home with SJ Smith, we received the best possible service from Louis when beginning the process of looking for a property, and this continued throughout the purchase alongside Nicola who updated us on progress promptly and professionally. You both made the process seem smooth and simple - we appreciated your expertise. Would highly recommend SJ Smith, in particular Louis!!

Emily · 28 August 2023 · S J Smith Estate Agents Ashford

5/5

Google

We have been searching for a house to buy for months. Luckily we met with Louis from S J Smith. He understood all our needs and finished our searches. Now we are getting our new house key next Monday. During the buying process, S J Smith called and informed us regularly. If I decide to sell my house in the future S J Smith definitely will be my agency. Thanks once more to Louis, Nicola and Simon for the smooth buying process.

Ozkan · 28 August 2023 · S J Smith Estate Agents Ashford

5/5

Google

S J Smith were amazing throughout the whole process of selling my house. Louie was always on the ball, always happy to take calls and very knowledgeable about the current market and any other questions we had relating to the process. Simon was also great always staying in touch, Very professional and always on hand to help. Would highly recommend!

Adam · 28 August 2023 · S J Smith Estate Agents Ashford

5/5

Google

Fantastic estate agent from start to finish! We bought a property that they were selling and the service we received was exceptional. We have never worked with a more efficient estate agent before. From start to finish they communicated with us throughout the whole process, would give us advice when we needed it and helped speed up the whole process with our solicitors. If I put my property on the market in the future, I would definitely choose S J Smith. Thank you! (Especially to Chad and Simon!)

Francesca · 28 August 2023 · S J Smith Estate Agents Ashford

Agent replied · 27 August 2024

Hello Francesca, thank you for taking the time to leave us a review. We hope you are enjoying your new home. We'll pass your kind comments over to Chad, Simon and the Ashford team.

5/5

Google

S J Smiths have been amazing throughout the last few months with it being our first time buying. Louis was great when we first viewed the property and made sure that we walked away from the viewing with all the information we needed. Chad was a great help when we made our offer and was great at responding on the phone or over email as soon as possible. Simon was a star! A great help as our sales progressor and getting the answers we needed in a very short amount of time. We are super pleased with how our experience as first time buyers went with the support of S J Smiths as our estate agents!

Mia · 28 August 2023 · S J Smith Estate Agents Ashford

Agent replied · 27 August 2024

Hello Mia, thanks for taking the time to leave us a review and congratulations on your first home. We'll pass your kind comments over to Louis, Chad, Simon and the Ashford team.

5/5

Google

Excellent services and support by SJ Smith Ashford team. Journey from selecting home to buy till completion was smooth. Great and prompt communications. Well done and Thank you to Chad Newbould Nicola Elson Robert Pearce

Kissore · 13 January 2023 · S J Smith Estate Agents Ashford

5/5

Google

Rare that I leave reviews, but felt compelled to in this case. Chad and his team are straight talking, honest & professional. From initial valuation, to marketing, sale and completion, Chad guided me through the whole process. His communication is second to none, and could not respond sooner to emails/texts/calls. There simply is no better in Ashford. Would not hesitate to use again.

Steve · 13 January 2023 · S J Smith Estate Agents Ashford

5/5

Google

We couldn't have asked for a better estate agent than S J Smith team of Ashford branch when we were in the market to buy our first home. They have been the epitome of professionalism, courtesy and patience from the word go. Right from front end sales people like Louis, who was kind enough to call us back after 1 month after one property we were gunning for fell through, showed us the property that is soon to become our first home. He accommodated multiple viewings of the property, not once showing any signs of complaints. Once the offer was accepted we were smoothly transitioned from one champ, Louis, to another champ Nicola who was the sales progressor. Nicola has been patient taking out time to answer every question, few borderline silly, never once failing to update us on the progress. You have found your biggest supporter in us Nicola, Louis, Rob and Chad. Just have a look at their professional video ads they upload onto the websites like Zoopla or on their YT channel. All the homes are neatly presented, there is no sales gimmicks. We are lucky to have found this team. Customer service isn't easy, however SJ Smith are beating it day in and day out and this is the reason they deserve my highest recommendation.******* 7 stars.

Subbu · 13 January 2023 · S J Smith Estate Agents Ashford

5/5

Google

My experience with SJ Smith has been a very positive one. Dealing with Rob, Nicola and Chad over the last few months has been a pleasure. They have been easy to talk to and always kept me up-to-date with what's going on . I would recommend anyone wanting to buy a house in the area to use them!

Rishi · 24 October 2022 · S J Smith Estate Agents Ashford

5/5

Google

We would like to thank SJSmith for their hard work, time and effort. We used SJSmith for the sale of our house, we found everyone we dealt with to be professional, prompt and friendly. Communication was excellent and we were updated throughout and Amir was always available on the phone. Special shout out to Amir who went above and beyond for us, it was a tricky chain and Amir worked tirelessly to ensure everything worked out. We are so pleased we went with SJSmith for our move, I would highly recommend them. Thank you Amir!!

Jess · 12 October 2022 · S J Smith Estate Agents Staines

1/5

Google

Rating only, no written review.

R · 12 October 2022 · S J Smith Estate Agents Staines

Agent replied · 24 August 2024

Hi R S, thank you for your review. We are unable to link you as a customer from your username, so it's difficult for us to be able to respond accurately but we are keen to learn more. We would really like the opportunity to speak to you directly, could we please ask that you get in touch by calling 01784 779100 or emailing staines@sjsmithestateagents.co.uk at a time that is convenient to you? Thank you.

5/5

Google

I both sold and purchased through SJ Smith - Amir, Karen and the rest of the team were really dedicated and supportive throughout the whole process. There were several complications and issues, but they pre-empted these and proactively came up with solutions quickly. I also found them open and honest, plus they were always available if I had any questions.

Dan · 12 October 2022 · S J Smith Estate Agents Staines

1/5

Google

Rating only, no written review.

Selvan · 28 August 2022 · S J Smith Estate Agents Ashford

Agent replied · 27 August 2024

Hello Selvan, as we don't seem to have a record of you on our system, it's difficult for us to be able to respond accurately, but of course we are keen to learn more. We'd be very grateful if you could please email ashford@sjsmithestateagents.co.uk with further information. Many thanks, Chad Newbould, Branch Manger.

2/5

Google

Rating only, no written review.

Anita · 28 August 2022 · S J Smith Estate Agents Ashford

Agent replied · 27 August 2024

Hi Anita, thank you for your review. We would really like the opportunity to speak to you directly as we don't seem to have a record of you on our system and are keen to learn more. Could we please ask that you get in touch by calling 01784 243333 or emailing ashford@sjsmithestateagents.co.uk at a time that is convenient to you? Thank you.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about S J Smith Estate Agents

Which S J Smith Estate Agents office has the most reviews?

Ashford has the most, with 330 reviews rated 4.6 out of 5, followed by Staines with 185.

Where are the S J Smith Estate Agents offices?

The two S J Smith Estate Agents offices, by town:

  • Ashford: 6 Station Approach, Ashford, TW15 2QN
  • Staines: 10A Clarence Street, Staines, TW18 4SP
Has S J Smith Estate Agents won any awards?

Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, West London. The group and its branches have also won 1 other industry award since 2019.

Reviews may appear on more than one platform.

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