Trusted Agent profile
Verified
★★★★★
1,826 reviews across 5 offices and 3 platforms
Robsons has five offices, in Northwood, Pinner, Rickmansworth, Chorleywood and Little Chalfont. Together they have 1,826 reviews on three platforms, rated 4.9 out of 5 overall.
Robsons's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have excellent ongoing support from Robsons, in particular Helen has been outstanding - fast, accurate, market aligned support ensuring superb service to our tenants and us.
We're very pleased to hear about your experience renting with Robsons and in particular Helen. Your feedback is extremely valuable and very much appreciated. Best Wishes Gary Mckinnon Director - Head of Northwood Lettings Robsons
5/5
GoogleVery happy with my experience of Robsons Letting service - Super organised and unconditionally customer centric/ prompt. Pleased with them as a Landlord with first hand experience. Tracy Cox, Anges Zurek and Jack Nevin in Lettings Management are an absolute pleasure to deal with. If you are looking at renting out your property in the NW London area, would highly recommend Robsons and their letting service
5/5
GoogleShirley is a true professional, she tried her best to find a property that suit my needs and meet my expectations. Robsons team is absolutely amazing, thank you!
5/5
GoogleHave been dealing with James at Robson the last few days. Perfect blend of professionalism but with a personal touch. Willing to go out of his way to help his customers!
5/5
GoogleDuring my house search, i found Robsons highly professional. They were very responsive. I would like to give a shout out specifically to James, as he was constantly keeping a check with me and was providing me timely updates. His understood my requirements very clearly and was helping me accordingly. Really appreciate his help.
5/5
GoogleVery good communication from start to finish. Would recommend.
5/5
GoogleThe service I have received at Robsons has been excellent. Gabriela assisted me from day 1 of my rental property search and was always very helpful and quick to respond to any queries I had. I also had a very pleasant viewing with James who was kind enough to stay late to show us a property. Overall all lovely and super helpful
5/5
GoogleAmazing support and assistance got from Gabriela Whight-Castillo for our rental search.. very prompt, quite proactive and amazingly empathatic. thank you Gabriela for all the help.
4/5
GoogleGood experience with Sophie.
5/5
GoogleI had a fantastic experience working with James Winter and Robson to find my new home. James was always ready with great property suggestions, and his communication was excellent throughout the process. Robson was also incredibly helpful and professional, making sure everything went smoothly. Their dedication, knowledge, and commitment to finding the perfect home made the entire experience stress-free. If you're looking for a reliable and efficient property team, I highly recommend James and Robson. Thank you for your amazing service!
5/5
GoogleSophie is very helpful and understanding. She always gives update and very accommodating with all the inquiries . Thank you soo much Sophie .
5/5
GoogleWonderful service in trying to find a property to let. Gabriela has been really helpful with regular phone calls and messages to stay up to date with our search. Thank you very much!
5/5
GoogleAmazing service! Shirley was so patient and helpful in finding us our dream property. After viewing 5-6 properties she continued searching for our ideal property meeting all of our needs, she never gave up on us. The process was really pleasant and couldn’t have wished for a better agent. Thank you so much Shirley and Robsons!
5/5
GoogleGreat service, friendly people and very professional. Helen was great at all levels of this process. Highly recommend.
5/5
GoogleI must say that the service I have received by Shirley and Simon at Robsons Lettings in obtaining a suitable property has been excellent and very professional. They were very good at removing the stress involved in this process.
5/5
GoogleRating only, no written review.
5/5
GoogleHelen has been fantastic! Thank you!
Thank you for your feedback! It's great to hear you had a positive experience working with Helen. … More
5/5
GoogleWe switched to Robsons after years with another estate agents . Robsons lettings team were great , excellent communication throughout the process! A special mention to Helen Marvell, she’s an absolute asset to the lettings team. Professional, helpful, and always on top of everything. Highly recommended!
5/5
GoogleBrilliant service from Simon and the team
5/5
GoogleWe were in touch with Robsons for months. Especially, Shirley was so nice and kind to us to find a property to rent. We appreciate her support anytime.
5/5
GoogleGabriela showed me round a flat. She was on time & polite. I had a leaking sink in my flat and Simon got if fixed quickly with no fuss
5/5
GoogleFrom Start to finish Helen Marvell managed the issues we had with weather damage caused to our property. Managed the tenants requirements as well as organised all the repairs, keeping me updated regularly. Excellent Service.
5/5
GoogleBeen with Robsons for years. Always provided a fantastic service.
5/5
GoogleVery timely and attentive as well as extremely efficient (when I was in a hurry!)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robsons is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
EA Masters by year, 2020 to 20182020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Robsons and its branches won awards at The British Property Awards in two years, most recently 2025.
British Property Awards winners in two years, the group and its branches: 2025, 2024.
British Property Awards by year, 2025 to 20242025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Robsons a message.
Northwood has the most, with 750 reviews rated 4.9 out of 5, followed by Pinner with 504.
The five Robsons offices, by town:
Yes. In The Trusted Agent 2026 awards, Pinner won Gold, Northwood won Trusted Agent and Rickmansworth won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 5 other industry awards since 2018.
