Every review we hold for the Northwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to express my sincere appreciation to Gemma Holmes for all the help and support she has given me throughout the whole process.
Gemma has been incredibly kind, supportive, and professional from the very beginning. She has always responded to my requests quickly and efficiently, making everything much less stressful. Her patience, understanding, and willingness to help have been truly appreciated.
It has been a pleasure working with Gemma, and I am very grateful for everything she has done. I would highly recommend her to anyone looking for an estate agent who genuinely cares about her clients and provides outstanding customer service.
Thank you, Gemma, for all your hard work and dedication.
Minodora · 16 July 2026
Agent replied · 23 July 2026
Thank you for sharing your experience with Gemma! We're thrilled to hear that she provided you with such excellent support and service throughout the process. Gemma truly values her clients and is dedicated to making sure their needs are met. We appreciate your recommendation and are grateful for the opportunity to work with you!
★★★★★ 4/5
GoogleWe cannot thank Shirley enough for everything she did to help us secure our first home away from home. From start to finish, she was absolutely amazing, guiding us through the entire process with so much patience, professionalism, and care. …
Korz · 8 September 2026
Agent replied · 16 September 2026
Thank you for your fantastic review. We're very pleased to hear Shirley helped make the process as stress-free as possible. … More
★★★★★ 5/5
GoogleI have been looking for a rental for quite some time now. other agencies were either not in tune of what i was looking for or just wanting to get that signature. Coming to Robsons working with Sophie Simmons she was tenacious and in a short period had my signature.
Thank you Sophie.
Craig · 9 June 2026
Agent replied · 17 July 2026
We really appreciate your feedback. Thank you for trusting Robsons Lettings Northwood, and we're delighted Sophie was able to help. … More
★★★★★ 5/5
GoogleSophie was very helpful throughout my property search. She was always responsive, proactive and genuinely interested in helping me find the right home. I really appreciated all her help and would happily recommend her.
Hugo · 22 September 2026
Agent replied · 25 September 2026
Thank you for your thoughtful review. We'll be sure to pass your comments on to Sophie . Your feedback means a great deal to us. … More
★★★★★ 5/5
GoogleI received an excellent service form Gary and his team.He came to see my property straight away and advised me on the best way to market it. Within just few days, Gary found an excellent tenant for the property. …
N · 8 July 2026
Agent replied · 16 July 2026
Thanks for your kind comments. We're glad we could make the letting process as smooth as possible and appreciate your support. … More
★★★★★ 5/5
GoogleShirley at Robsons was extremely helpful and supportive throughout our search for a rental property. Ultimately, we have found a place which has exceeded our expectations! Thank you Shirley for being so committed to helping us find the right property.
Andrea · 7 July 2026
Agent replied · 17 July 2026
Dear Andrea,
Thank you for posting this positive review. We're delighted to know you had a … More
★★★★★ 5/5
GoogleMy partner and I had a fantastic experience with Robsons from (a very quick) start to finish! Sophie was fantastic in the process, very efficient and made the entire process super easy. Definitely one of my best experiences with an estate agent!
Luther · 9 June 2026
Agent replied · 16 July 2026
Thank you for your kind words! We're delighted you had a positive experience with Sophie and our Northwood lettings team. … More
★★★★★ 5/5
GoogleOne of the best estate agents to rely on for a property search. I have been lucky to be assisted by Gabriela with my ongoing property search. She’s been an absolute hands on agent. Making sure she’s in touch with regular updates and courtesy calls to find out about any changes, concerns and updates. She’s trying her best to accommodate me with a suitable property. I’m registered with several but the experience Gabriela has been giving is remarkable, moving house is always challenging but a good agent makes sure to lighten this burden off you.
Well Done Robsons and thank you so very much Gabriella! I hope to come back here again to post another positive review once I finalise a property, hopefully with Gabriella and Robsons! Highly recommend ⭐️⭐️⭐️⭐️⭐️
Ifrah · 22 June 2025
Agent replied · 22 June 2026
Thank you so much for your wonderful review! We're thrilled to hear Gabriela's efforts have made a positive impact.
Best wishes,
Gary Mckinnon
Director - Head of Northwood Lettings
Robsons
★★★★★ 5/5
GoogleHighly recommended
I had rented a property with robsons from July 23 - Jan 25. Right from handing us the keys of the propety to maintaininance and co-ordinating with the landlord incase of repairs, everything has been handled very efficiently and professionally.
Simon made sure we had a smooth and a stressfree checkout process. He also recommended us to his collegue to find new properties when we were on our notice period. Sherlyn took all the efforts she could to find us the best property to rent going out of her way and arranging last minute viewings for us. We highly appreciate all the efforts by Simon Blitz and Shirley Wells to assure us at every step.
H · 22 June 2025
Agent replied · 22 June 2026
Thank you for your excellent review! We’re glad to hear that you had a great experience.
Best wishes,
Gary Mckinnon
Director - Head of Northwood Lettings
Robsons
★★★★★ 5/5
GoogleExceptional service from your team. From start to finish, I found everyone to be very professional and efficient.
I was particularly impressed with how quickly I was able to view the property after registering interest. Being the first one to see it and having my offer accepted straightaway. The subsequent checks were completed promptly, and I collected the keys within a week. The entire process was seamless.
Sophie was excellent. Gary also helped with offer acceptance. Positive experience.
Rav · 22 June 2025
Agent replied · 22 June 2026
Thank you for your wonderful review! We’re delighted to know you had a positive experience. Your feedback is greatly appreciated.
Best wishes,
Gary Mckinnon
Director - Head of Northwood Lettings
Robsons
★★★★★ 5/5
GoogleWorking with Sophie is an absolute pleasure. Professional, prompt, and attentive to detail, it's refreshing to have people like her help us find our home!
Susanna · 8 September 2026
Agent replied · 16 September 2026
We're delighted to hear about your positive experience with Sophie. Thank for taking the time to share your feedback. … More
★★★★★ 4/5
GoogleStaff were always polite and helpful - though an awful lot of phone calls offering places that were *jusssst* outside our price range despite being firm on our price range, but I get that’s the game you have to play as an estate agent no matter where you are.
Jo, Gabrielle and James were the people we spoke to the most and they were all super polite, helpful and informative. Definitely recommend. Cheers and all the best.
John · 22 June 2025
Agent replied · 22 June 2026
Thank you for your positive comments and constructive feedback. We greatly appreciate your insight, which provide valuable direction for identifying areas of improvement.
Best Wishes
Gary Mckinnon
Director - Head of Northwood Lettings
Robsons
★★★★★ 5/5
Google"I would highly recommend James Winter to anyone looking for a property to rent in England. Finding a home from abroad can be a stressful experience, but James made the entire process incredibly smooth and straightforward. …
Periklis · 8 June 2026
Agent replied · 19 July 2026
Thank you for your review. We're delighted to hear you had such a positive experience with James. … More
★★★★★ 5/5
GoogleSophie at Robson’s was an absolute pleasure to work with, helping our family secure two residences in a short time with incredible efficiency. She was professional, proactive, and always attentive to our needs, making the entire process smooth and stress-free. Her market knowledge and dedication were evident throughout, and she went above and beyond to find us the perfect homes. We highly recommend Sophie to anyone looking for a top-tier estate agent, thank you for everything!
P · 22 June 2025
Agent replied · 22 June 2026
Thank you so much for your fantastic review! I'm glad to hear that Sophie made the process of securing your new homes smooth and stress-free. I’ll be sure to pass along your kind words.
I appreciate your recommendation and wish you all the best in your new homes!
Best Wishes
Gary Mckinnon
Director - Head of Northwood Lettings
Robsons
★★★★★ 5/5
GoogleShirley was extremely helpful, supportive and kind throughout our long search process. Ultimately we found a place which ticked all the boxes but never did Shirley’s patience waver through the long search. …
Shweta · 8 June 2026
Agent replied · 17 July 2026
Thank you for your lovely feedback Shirley will be thrilled to hear your kind words. We really appreciate you taking the time to leave us a review. … More
★★★★★ 5/5
GoogleDuring a recent apartment search, Robson was extremely efficient, regularly sending me properties that matched what I was looking for and providing very helpful advice throughout the process. I highly recommend them.
Antoine · 8 June 2026
Agent replied · 17 July 2026
Thank you for your wonderful review. We're delighted to hear you had such a positive experience with our team. … More
★★★★★ 5/5
GoogleI would recommend Sophie to anyone looking to rent a property. Excellent service throughout the process.
Mohamed · 15 September 2026
Agent replied · 25 September 2026
Thank you for your feedback. Sophie will be pleased to hear you kind words. We really appreciate you taking the time to leave us a review. … More
★★★★★ 5/5
GoogleSophie was very helpful in finding a property that suited my needs. I would definitely work with Robsons again, and especially with Sophie, who is very efficient. Thank you.
Pablo · 8 June 2026
Agent replied · 17 July 2026
Thank you for your wonderful review. We're delighted to hear that Sophie provided such a positive experience. We'll be sure to pass on your kind comments. … More
★★★★★ 5/5
GoogleThank you to Sophie for making this transition so effortless and smooth. Had been searching for a while for a property and her calm and professional manner coupled with care and concern really did put me at such ease using Robsons estates. …
Aruna · 1 October 2026
★★★★★ 5/5
GoogleSophie has been absolutely amazing in helping us secure the property of our choice. She has been quick to respond to any of our queries & also gone over & above to meet our requirements. There is nothing more Sophie could have done more and we truly appreciate all the help given to us by Sophie.
Vikash · 12 May 2026
★★★★★ 1/5
GooglePlease avoid dealing with this agency . we rented a flat with them, there was a leaking from the above the property , we reported the issue , they did not even took the time to come and have a look into it . Very terrible experience, please avoid dealing with them. for a few dust, they are charging us 155 , a big SCAM. This agency does not deserve any star . our daughter was sick twice in this property . dehumidifier was on 24 hrs On . until now, we did not receive our deposit. We raised a complaint but they come back to us with bla bla without a resolution. We are planning to take to ombudsman
Said · 23 February 2026
Agent replied · 23 July 2026
We’re genuinely disappointed to hear that you feel this way about your experience. Throughout your tenancy, we acted promptly to address all reported issues in a timely and professional manner, in line with our obligations.
On occasions where matters involved leaks from external sources, these can understandably be more complex and outside of our direct control, however we continued to liaise and take appropriate steps to progress matters as efficiently as possible.
We understand that a resolution has now been reached between you and the landlord, and we are pleased that this has brought matters to a close. Should you wish to discuss anything further, please feel free to contact Nicky Bint, Head of Property Management who has already reached out to you
★★★★★ 5/5
GoogleA big shout out to James from the lettings team... he has been on the hunt for the perfect house for us... and even though we hit a few delays he was constantly in touch checking up all was OK. Unfortunately the house we wanted to get and …
Azmina · 8 June 2026
★★★★★ 5/5
GoogleHuge thanks to Sophie ! She showed great patience during the viewing itself, giving us space to properly look around, never making us feel rushed like experiences I've had elsewhere. …
Amrita · 6 October 2026
★★★★★ 5/5
GoogleSophie has been absolutely brilliant helping us locate a new rental property. Throughout the whole process she's been professional and proactive, alerting us to suitable properties, liaising with landlords, and regularly touching base to keep us updated on progress. We couldn't have asked for more - superstar!
Si · 22 September 2025
Agent replied · 22 June 2026
Thank you for your feedback! We’re thrilled Sophie made the process smooth and kept you so well supported, we’ll be sure to share your kind words with her. … More
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