Trusted Agent profile
Verified
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleAmazing customer service from Alesha!! She was so lovely and helpful, as well as very informative to questions that was asked.
Hi Kaiyen, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleRating only, no written review.
Hi Kiera, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleFreya was very friendly and dealt with my requests quickly and professionally.
Hi Steiner, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleSuper friendly and quick with replies, great advice from Freya to help me with the purchase of my first home :)
Hi Melly, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleAmazing service from freya, she’s very helpful
Hi Chelsea, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleVery welcoming upon arrival and very accommodating whilst trying to gain a valuation.
Hi Alex, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleRating only, no written review.
Hi Colin, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleRating only, no written review.
Hi Chloe, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleRating only, no written review.
Hi Libby, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleRating only, no written review.
Hi Ravan, thank you for taking the time to write a review on your recent experience with us. We hope you're very happy in your new home. Kind regards, Team RMJ Strood
5/5
GoogleFreya was super helpful and answered every single question I had, she was so knowledgable and made the process a lot easier for me. Can’t thank her enough, she was amazing!
Hi Emma, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleKitija has such a lovely nature and is incredible!!
Hi Amber, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleKnowing how stressful the process is buying and selling a house I must honestly say the service I received was above expectations Freya is a credit to your organization Thankyou so much.
Hi Shaun, thank you for taking the time to write a review on your recent experience with us. We hope you're very happy in your new home. Kind regards, Team RMJ Strood
5/5
GoogleThey’re very swift and responsive, emailed for a few properties and got a call back straight away from Freya with confirmation of appointments and helpful suggestions.
Hi Emma, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleErin was fantastic, friendly, professional, and really helpful during the property viewing. She responded quickly to all my questions and made the whole process smooth and stress-free. Highly recommend!
Thank you for taking the time to share your feedback! We’re so pleased to hear that Erin made such a positive impression during your viewing. … More
5/5
GoogleVery good service, they helped me every step of the way. Jo and Mia were excellent in handling everything I needed assistance with. They provided very prompt and helpful responses to my queries via both phone and email, and consistently kept me up to date throughout the process.
5/5
GoogleThe team have been incredibly helpful in our first home buying journey! Thank you all so much especially Jo who has always been so responsive and quick with her replies and updates regarding the sale! So happy to be moving in this week!
5/5
GoogleThe process from start to finish was very easy, communication was prompt and clear. I would recommend.
Thank you for your kind review! We’re delighted to hear that you found the process easy from start to finish and that our communication was clear and prompt throughout. … More
5/5
GoogleI have had several dealings with Erin whom is very helpful, professional and punctual, to be fair I would go as far to say she is an absolute asset to Robinson & Jackson’s.
Thank you again for taking the time to share your experience, and we look forward to assisting you again in the future!- RMJ Lettings Gravesend
5/5
GoogleRecently went out viewing with Alesha on the sales team. Had a great experience, she was extremely helpful and knowledgeable. Thanks again!
5/5
GoogleGreat customer service, everything went quickly and smoothly. Would highly recommend
Thank you for your great feedback! We’re delighted to hear that everything went quickly and smoothly for you and that you were happy with the service provided. … More
5/5
GoogleRating only, no written review.
5/5
GoogleSuper service from Ellie at the Gravesend lettings team. Got us exactly what we were looking for, and walked us through the whole process to secure the property. Highly recommend. Thank you Ellie.
Thank you so much for your kind review! We’re delighted to hear that you had such a positive experience with our Gravesend lettings team and that everything was tailored to exactly what you were looking for. … More
5/5
GoogleHannah was extremely friendly, patient and punctual! She answered all of questions and was very thorough. Thank you so much for your time.
Thank you for your kind feedback. We’re really pleased to hear Hannah was friendly, patient, and thorough … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
