5/5
GoogleBeth was amazing showing around the property today and her expertise was amazing.
Agent replied · 3 June 2026
Thanks for taking the time to leave a review for Beth. We really appreciate it. Kind regards, the RJ Ebbsfleet Garden City team
Trusted Agent profile
Verified
Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)295 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)100 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)84 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)151 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL802 reviews · 801 on Google (4.9)23 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Reviews on Google
Showing 7,998 reviews on Google only. Show every review
Google5/5
GoogleHad a great experience with Beth she was extremely helpful with our viewing of a property
Agent replied · 3 June 2026
Thanks, Sam! Much appreciated. Kind regards, the RJ Ebbsfleet Garden City team
5/5
GoogleBeth showed me around a property today. Was very knowledgeable about property and area. Lovely to meet her and very professional
Agent replied · 3 June 2026
Thank you very much for taking the time to leave a review for Beth. We're glad you were happy with her service. Kind regards, the RJ Ebbsfleet Garden City team
5/5
GoogleBeth was an amazing lady She was very knowledgeable about the area and polite". She gave us a thorough tour, answered all our questions about the house, and was not pushy". Thank you
Agent replied · 3 June 2026
Thank you for your kind review. We’re delighted to hear that Beth provided such a positive experience during your viewing. Her knowledge of the local area, professionalism, and non-pushy approach are all qualities we really value, and it’s great to know she was able to give you a thorough tour and answer all your questions. Kind regards, the RJ Ebbsfleet Garden City team
5/5
GoogleHad a viewing with Beth and she was lovely! Very informative and knowledgeable. Thank you Beth.
Agent replied · 3 June 2026
Thank you very much for taking the time to leave a 5* review for Beth. We really appreciate it. Kind regards, the RJ Ebbsfleet Garden City team
5/5
GoogleRating only, no written review.
Agent replied · 3 June 2026
Thanks, Julie. Kind regards, the RJ Ebbsfleet Garden City team
5/5
GoogleBeth was amazing thankyou
Agent replied · 3 June 2026
Thank you, Claire. Beth will be really pleased to hear your feedback. Kind regards, the RJ Ebbsfleet Garden City team
5/5
GoogleBeth was fantastic today the best estate agent I've had ask for Beth if you want to view a property she's amazing
Agent replied · 3 June 2026
Thank you so much for your wonderful review. We’re thrilled to hear that you had such a positive experience with Beth and that she made a great impression during your viewing. Your kind words mean a lot to both her and the team, and we really appreciate you taking the time to share your feedback. Kind regards, the RJ Ebbsfleet Garden City team
1/5
GoogleI had a very disappointing experience with the Chatham branch of Robinson Michael Jackson, specifically with the handling of my purchase by Kiran. As a first-time buyer, I made every effort to carry out proper due diligence, including requesting a second viewing shortly after my offer was accepted. This was not facilitated for several months, despite multiple requests, and even after I had already paid for a survey. This delay meant that when I was finally able to revisit the property, it was very late in the process and close to the seller’s intended completion date. During the second viewing, I identified an issue that required further inspection by a builder, which I had to arrange at short notice and additional cost due to the delays. When raising this, I was met with an unhelpful and dismissive response, being told that my surveyor “should have picked it up,” despite the fact the survey had been carried out months earlier. When I attempted to renegotiate based on professional advice, I felt significant pressure was applied due to the seller’s timeline, culminating in being told “we will not be doing business with you.” This came across as highly unprofessional and inappropriate, particularly given my position in the chain as a first-time buyer. Communication throughout was poor, and there was a lack of consideration for my position in the transaction. The process felt rushed at the end due to earlier delays that were not of my making. I will say that Sam, the branch manager, did step in and made a genuine effort to resolve matters, which I appreciated. However, this does not outweigh the overall experience. Based on my experience, I found the service to be unprofessional, poorly managed, and not supportive of a buyer acting in good faith.
Agent replied · 2 July 2026
Hi Shai, thank you for your feedback. We are sorry to hear that you were dissatisfied with aspects of your experience. Property transactions can involve multiple parties and timelines that are not always within our direct control, and we do aim to facilitate access and communication as efficiently as possible. However, we regret that in this instance you felt delays and communication fell short of expectations, as this is not the standard we strive to uphold. Your feedback has been noted and will be reviewed with the team. We do appreciate your recognition of Sam’s efforts to assist and will ensure this is shared. RMJ Chatham
5/5
GoogleDan was great. Communication throughout the process was brilliant! Thank you.
Agent replied · 7 May 2026
Thank you so much for your kind review, Sophia! ⭐️ We’re delighted to hear that Dan provided such great service and kept communication clear throughout 😊 Your feedback means a lot to us, and we’ll be sure to pass on your kind words to him. … More
5/5
Googleharry was amazing
Agent replied · 17 May 2026
thank you for your 5* review
5/5
GoogleThank you for all your help today Kitija. Very helpful and gave me lots of information.
Agent replied · 7 May 2026
Hi Suzanne, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleSophia was great!
Agent replied · 22 May 2026
Hi Dan, Thank you for your kind words regarding Sophia. … More
5/5
GoogleWe were provided the best experience buying our home as first time buyers with these guys! …
Agent replied · 8 May 2026
Thank you for your Kind words Ash!
5/5
GoogleWe recently used RM&J for our house sale and Dallas, Kendell and the team were fantastic. We had a very long process with a lot of hurdles, through no fault of theirs, but they were so pro active in making sure the process was moving along …
Agent replied · 14 April 2026
Thanks Jess - we got there in the end! hope you are enjoying your new home, Dallas and the team at Robinson,Michael & Jackson
5/5
GoogleThroughout my home buying process their service has been fantastic! Thanks to Kendell and team. She made the overall process move quickly when my solicitor brought a lot of complications but Kendell worked very hard to ensure we kept moving …
Agent replied · 14 April 2026
Thank you for your kind words and we hope you are enjoying your new home from the team at Robinson,Michael & Jackson
5/5
GoogleI had been looking for a property for a while within my budget with a few estate agents but got no where. I walked into the walderslade branch of Robinson Michael and Jackson and they could of not been more helpful and professional from …
Agent replied · 28 May 2023
Thank you for your kind words Gavin -from all the team at Robinson,Michael & Jackson Walderslade
5/5
GoogleWe had a wonderful experience this afternoon being shown around 3 houses by Harry. He was so knowledgeable and lovely to talk to. Would definitely recommend him if you are looking at properties!
Agent replied · 8 May 2026
Thank you very much for your review Neve
5/5
GoogleFirst time house viewing and we met Harry at the properties. Straight away we felt at ease as he was easy to chat to and knew a lot about the properties. Definitely would recommend others to speak to him
Agent replied · 8 May 2026
Thanks for your review Ollie
5/5
GoogleI recently had a house viewing with agent Hannah. She was very polite and professional. She showed me around the house explaining everything and was able to answer all the questions that I had.
Agent replied · 8 May 2026
Thank you for your kind feedback. We’re pleased to hear your viewing with Hannah went so well and that she was … More
5/5
GoogleRating only, no written review.
Agent replied · 8 May 2026
Good Afternoon, Thankyou for taking the time to share your positive experience, we really … More
1/5
GoogleI had a very disappointing experience with the Chatham branch of Robinson Michael Jackson, specifically with the handling of my purchase by Kiran. …
Agent replied · 7 May 2026
Hi Shai, thank you for your feedback. We are sorry to hear that you were dissatisfied with aspects of your experience. … More
5/5
GoogleRating only, no written review.
Agent replied · 7 May 2026
Hi Jessica, thank you for taking to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleHad a great experience with Anna, very helpful and knowledgeable, she said she hasn't been with the company long but it didn't show. Lovely young lady- would highly recommend
Agent replied · 7 May 2026
Thank you for the 5* review! We’re so glad to hear Anna made such a great impression. We appreciate your support! Kind regards, Robinson Michael & Jackson
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
