5/5
GoogleWe've recently had an offer accepted via Lily. Communication has been good and overall a positive experience!
Trusted Agent profile
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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)295 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)100 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)84 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)151 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL802 reviews · 801 on Google (4.9)23 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Reviews on Google
Showing 7,998 reviews on Google only. Show every review
Google5/5
GooglePolite, friendly and helpful staff
Agent replied · 10 July 2026
Hi Stepahine, thank you for your kind feedback!
5/5
GoogleAndy Plaistowe from the Gravesend branch is firmly established in the Gravesend area for his knowledge and professionalism. He is always friendly and helpful and keeps you constantly updated through the house sale process.
Agent replied · 10 July 2026
Dear Kaye, Thank you for your lovely comments. We're delighted you had such a positive … More
5/5
GoogleLibby has been extremely helpful throughout our rental process. She’s kept us informed on every step and followed up any emails with calls to ensure we understood what was required. Every stage from start to finish has been super simple so we are very thankful for her service.
Agent replied · 10 July 2026
Hi Hanna, thank you for your kind review. We are pleased you found the process easy this our goal for all tenants! We wish you all the best in your new home! The Lettings Team RMJ
5/5
GoogleRating only, no written review.
Agent replied · 13 May 2026
Hi Andrius, thank you for sharing this 5-star review!
5/5
GoogleSo far, so good. Only day 4 but I'm very happy with the Agents.
Agent replied · 10 July 2026
Dear Susan, Thank you so much for your review. We're grateful for your kind words and are … More
5/5
GoogleTammy at RMJ was fantastic throughout our house purchase. She was friendly, professional, and always kept us updated every step of the way. Her support and communication made the whole process much smoother and less stressful. Thank you again for all your help!
Agent replied · 10 July 2026
Dear Zohrain, Thank you for your wonderful feedback. We'll be sure to share your kind comments … More
5/5
GoogleI’ve been with the agency for a long time now, and I’ve always been treated professionally, but Grace truly goes above and beyond. She always makes sure things get done and takes the time to answer all your questions.
Agent replied · 10 July 2026
Hi Tracey, Thank you for your kind words! I know the team will appreciate your kind words especially Grace! RMJ Lettings
5/5
GoogleLily helped us last year with selling my mums house and was absolutely brilliant. Currently she is helping us with the sale of our house, put simply we wouldn’t have entrusted this to anyone else-5 star service
Agent replied · 10 July 2026
Dear Wendy, Thank you for your fantastic review and trusting myself and my team with another … More
5/5
GoogleJust sold a third and hopefully final property threw RMJ, all the staff are so helpful especially Lilly who makes the process so easy and found me my dream home
Agent replied · 10 July 2026
Dear Andy, Thank you for your lovely comments. We're delighted you had such a positive … More
5/5
GoogleExcellent service from the lettings department throughout, Erin was great during the viewings she was approachable, informative and very helpful. Libby,Ellie and Nikki were also fantastic with the processing side, keeping everything organised and moving smoothly. Highly recommend the team
Agent replied · 10 May 2026
Thank you so much for the high recommendation! We are thrilled to hear that you received excellent service from the whole team. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleGreat experience with the lettings department from start to finish. Erin was really friendly and welcoming during the viewing , which made a great first impression. Nikki and Ellie were both incredibly helpful throughout the whole process, always quick to answer question and kept everything moving smoothly.
Agent replied · 10 May 2026
Thank you for the wonderful feedback! We’re so glad to hear you had a great experience with our lettings department from start to finish. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleI had a lovely first conversation and registration with Hannah from Robinson very attentive and perfect service. Bravo
Agent replied · 10 July 2026
Dear Jam, Thank you for your fantastic review. Your kind words mean a great deal to the … More
5/5
GoogleBeing shown around by Anna was great! Positive experience overall.
Agent replied · 10 May 2026
Thank you for the great review! We’re so glad you had a positive experience viewing properties with Anna. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleEllie has been great! So very helpful, Thank you
Agent replied · 10 May 2026
Thank you so much for the feedback! We’re thrilled to hear that Ellie has been so helpful. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleWhen looking for an agent, good communication was very important to us. From the start of the process, Lily would reply to our endless questions, she also gave us lots of advice and help along the way. Towards the end we were then dealing with Tammy, who again was so helpful. I would 100% recommend RMJ. Thank you so much .
Agent replied · 10 July 2026
Dear Terri, Thank you so much for taking the time to leave such a lovely review! … More
5/5
GoogleI've used Reside a number of times now and I can't fault them. They have a personable touch and everyone in the office is always on hand to help.
Agent replied · 6 August 2026
Thank you for the review Alex. We are deighted that you rented with us again. Hope you are enjoying the spectacular views from your new home! All the best, Lisa and the Reside Team
5/5
GoogleAmazing service From Jes at Robinson michael and Jackson prompt smart and very friendly
Agent replied · 7 May 2026
Thank you for your great review, Andy! ⭐️ We’re delighted to hear that Jes provided such amazing service prompt, professional, and friendly 😊 We’ll be sure to pass on your kind feedback. … More
5/5
GoogleThank you Ryan for everything you’ve done to help me achieve my dream❤️
Agent replied · 7 May 2026
Thank you so much for your lovely review, Charlie! ⭐️ It truly means a lot to hear that we could help you achieve your dream ❤️ We’re so pleased to have been part of your journey and wish you all the very best moving forward 😊 … More
5/5
GoogleRyan is great he helped me through selling my house. Very professional and polite. Thank you RMJ
Agent replied · 7 May 2026
Thank you for your kind review, Clair! ⭐️ We’re so pleased to hear that Ryan was able to support you through the sale of your home with professionalism and care 😊 Your feedback means a lot to us, thank you for choosing RMJ! … More
5/5
GoogleJade was really helpful, thanks to the whole Robinson Michael and Jackson Branch!
Agent replied · 30 May 2026
Hi Amy, thank you so much for taking the time to share your review and feedback with us. Your support means a lot to the whole team! Kind regards, Team RMJ Strood
5/5
GoogleRating only, no written review.
Agent replied · 7 May 2026
Hi Lois, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleWould like to say thank you very much for finding my phone and contacting the house where i live for it to be collected
Agent replied · 22 May 2026
Thank you so much for taking the time to share this! We are absolutely delighted that we could get your phone safely back to you and that our team was able to track down your details to arrange the collection. We always aim to help out our … More
5/5
GoogleA quick walk‑in and Lacey delivered exceptional customer service. Every part of the experience was truly unmatched.
Agent replied · 22 May 2026
Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that even a quick walk-in visit resulted in such an unmatched experience. Lacey will be delighted to know her customer service made such a great impression. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
