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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more

4.9

★★★★★ Excellent

8,206 reviews across 7 offices and 4 platforms

Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,206 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

7,999

Reviews on Google

All 7 offices

Facebook logo

4.7 / 5

29

Reviews on Facebook

All 7 offices

Trustpilot logo

177

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 7,993 reviews on Google only. Show every review

5/5

Google

Great customer service, excellent property and very helpful agents for a smooth move.

Callum · 4 October 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 5 October 2026

Thank you so much for the kind words! We are thrilled to hear that our team made your move smooth and hassle-free. Welcome to your new home! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Lettings

5/5

Google

The girls in the office have been great, Jody especially! Friendly and approachable, keeps me updated well and always gets back to me in a timely manner with any questions I’ve had

Lauren · 4 October 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 7 May 2026

Thank you so much for your kind feedback! We're really glad to hear that Tilly, Ellie, Jody and Anna were able to support you so well. Kind regards, Robinson Michael & Jackson

5/5

Google

Charlotte had good knowledge of the property I went to view and was punctual. She answered my queries well and followed up through the process.

Deji · 4 October 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 5 October 2026

Thank you for taking the time to leave such a positive review. It’s great to know that Charlotte was able to answer your questions, keep you informed, and provide helpful support throughout. We’ll be sure to share your lovely feedback with her! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales

5/5

Google

Had great customer service from start to finish. Everything was smooth and quick. Would definitely recommend

Kayley · 4 October 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 5 October 2026

Thank you for the recommendation! We're glad you had a great experience from start to finish. We truly appreciate your support! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Lettings

5/5

Google

Libby welch, had a house viewing with her. Amazing experience, explained everything which really helps me. Thankyou Libby

Sebin · 4 October 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 5 October 2026

Thank you so much for your lovely review! It was a pleasure meeting you and showing you around. Wishing you all the very best with your search! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales

5/5

Google

Excellent

Tochukwu · 4 October 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 5 October 2026

Thank you for taking time to leave us a 5 star review! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales

5/5

Google

Jody has been great, really attentive and communication has been clear and quick!

Callum · 4 October 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 30 September 2026

Thank you for taking the time to leave a review. It’s wonderful to know that Ellie was helpful, attentive, and efficient throughout your experience. Your feedback is greatly appreciated. Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales

5/5

Google

I’ve just had a viewing at an apartment in the Springfield Park development with Charlotte. I’d just like to say that Charlotte was on time, very professional and extremely helpful throughout the viewing. Well done and thank you, Charlotte. It’s much appreciated. Mr Wilson

Terry · 4 October 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 5 October 2026

Thank you so much for the feedback! We're pleased to hear that Charlotte provided such punctual, professional, and helpful service during your viewing. We'll be sure to pass along your kind words to her! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales

1/5

Google

Poor Overall service. Letting unclean flat out with a lot of things that needs to be fixed like radiator is unacceptable.

FADUMILA · 3 October 2026 · Robinson Michael & Jackson Maidstone

5/5

Google

Scott was really helpful and really transparent about the steps I need to take to buy a house. Thank you for helping me out today

Scorpion · 3 October 2026 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 5 October 2026

Thank you so much for your lovely review! 😊🌟 We’re delighted to hear that Scott was so helpful and transparent when explaining the steps involved in buying a property. It’s great to know he made the process feel clearer and more straightforward for you. We’ll be sure to pass your kind words on to Scott! 🏡🔑 Also, if you refer a friend or family member who goes on to successfully sell their property with us, you’ll both receive a £100 referral voucher as a thank you! 🎁 Best wishes, Ryan and The RMJ Team

5/5

Google

I made an initial enquiry today and spoke to Jess who was bubbly gave me so much information. She was prompt to send me details I requested I have rangmany Estate Agent’s, but the energy that I received from Jess was very positive

Joshua · 3 October 2026 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 5 October 2026

Thank you so much for your fantastic review, Joshua! 😊🌟 We’re delighted to hear that Jess made such a positive first impression and provided you with so much helpful information. It’s brilliant to know that her bubbly personality, prompt communication and positive energy stood out to you, especially after speaking with other estate agents. We’ll be sure to pass your kind words on to Jess, she’ll be thrilled to hear them! 🏡🙌 Best wishes, Ryan and The RMJ Team

1/5

Google

Extremely disappointing experience, think carefully before renting through this company! The property was handed over in a poor condition, with an inaccurate inventory and rubbish left behind, including rose petals on the floor and even dildos under the bed. We refused to sign the inventory because it simply wasn't an accurate reflection of the property. We then dealt with a serious silverfish infestation, which ultimately resulted in us having to dispose of over £5,000 worth of furniture and belongings. The biggest frustration was the lack of communication when the tenancy ended. Our deposit wasn't dealt with within the stated timeframe, and we had to start the TDS process ourselves before we finally received a response. The proposed deductions then included charges for the landlord's own furniture to be removed and items that were already present when we moved in. We have photographs, the original inventory and correspondence to support everything above. I'd strongly recommend anyone renting through this company documents absolutely everything and keeps evidence of the property's condition from day one.

Joe · 3 October 2026 · Robinson Michael & Jackson Strood

5/5

Google

Excellent service from Robinson & Jackson throughout my property purchase. Jade and her team were professional, friendly and always kept me updated at every stage of the process. What stood out most was their communication, efficiency and willingness to go the extra mile to ensure everything progressed smoothly. Thank you to Jade and the entire team for making what can be a stressful process feel straightforward and enjoyable. Highly recommended!

Christopher · 3 October 2026 · Robinson Michael & Jackson Strood

Agent replied · 15 October 2026

Hi Christopher, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you with £100 worth of vouchers as a thank you. We look forward to hearing your name mentioned in the future! Kind regards, Team RMJ Strood

1/5

Google

Extremely disappointing experience, think carefully before renting through this company! The property was handed over in a poor condition, with an inaccurate inventory and rubbish left behind, including rose petals on the floor and even dildos under the bed. We refused to sign the inventory because it simply wasn't an accurate reflection of the property. We then dealt with a serious silverfish infestation, which ultimately resulted in us having to dispose of over £5,000 worth of furniture and belongings. The biggest frustration was the lack of communication when the tenancy ended. Our deposit wasn't dealt with within the stated timeframe, and we had to start the TDS process ourselves before we finally received a response. The proposed deductions then included charges for the landlord's own furniture to be removed and items that were already present when we moved in. We have photographs, the original inventory and correspondence to support everything above. I'd strongly recommend anyone renting through this company documents absolutely everything and keeps evidence of the property's condition from day one.

Joe · 2 October 2026 · Robinson Michael & Jackson Maidstone

5/5

Google

Great service from Kiran who really pushed for me to get my offer accepted by the seller. Her communication throughout the process has been prompt which has been really reassuring for me.

Ayo · 2 October 2026 · Robinson Michael & Jackson Chatham & Rochester

Agent replied · 5 October 2026

Hi Ayo, thank you for leaving this incredible review about our senior sales negotiator, Kiran. We are so pleased you have had a great experience! RMJ Chatham

1/5

Google

Extremely disappointing experience, think carefully before renting through this company! …

Joe · 2 October 2026 · Robinson Michael & Jackson Walderslade

Agent replied · 6 October 2026

Good morning - could you please let us know the property address and we will contact our lettings dept as we dont deal with lettings from this office- many thanks

5/5

Google

Really great experience from start to finish. Charlotte was friendly, professional and always quick to respond. She made the whole process easy and stress-free. Would definitely recommend!

S · 2 October 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 5 October 2026

Thank you so much for the great review! We're delighted to hear that Charlotte made your experience easy, stress-free, and well-supported from start to finish. We truly appreciate your recommendation! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales

5/5

Google

Jody is amazing and should be given a pay rise, she is very good at what she does very polite and knowledgeable

Sean · 2 October 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 5 October 2026

Thank you so much for the fantastic feedback! We're glad to hear how polite, knowledgeable, and helpful Jody has been. We'll be sure to pass along your kind words to her! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales

5/5

Google

Jody is an absolute assett to this company, very very polite and well mannered. Absolutely amazing to have dealings with.

Leesa · 2 October 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 5 October 2026

Thank you so much for the wonderful review! We're happy to hear that Jody provided such polite, professional, and pleasant service. We truly appreciate your kind words and support! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales

5/5

Google

Charlotte was very professional and personable knowledgeable and helpful

Sarah · 2 October 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 5 October 2026

Thank you so much for the review! We're delighted to hear that Charlotte provided such professional, knowledgeable, and helpful service. Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales.

5/5

Google

We have been extremely impressed with Ellie Wilmot throughout the whole process of selling our house. From her initial visit to provide the valuation, right through to receiving an offer, Ellie has been friendly, professional, knowledgeable and incredibly helpful. She kept us fully informed and regularly in touch, always taking the time to answer our questions and make sure we knew exactly what was happening. Nothing ever felt like too much trouble, and her friendly and approachable manner made what can be quite a stressful process feel so much easier. Ellie is a genuinely lovely person and a real credit to the estate agency. We wouldn’t hesitate to recommend her to anyone looking to sell their property. Thank you, Ellie, for all your hard work and support!

Sharon · 2 October 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 5 October 2026

Thank you so much for the wonderful review! We're happy to hear how supported and informed you felt by Ellie throughout the process of selling your house. She is indeed a fantastic part of our team, and we greatly appreciate your high recommendation! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales.

5/5

Google

I had a great experience with Robinson Michael & Jackson. Danny and Ellie were both extremely helpful, friendly and professional throughout the process. They were always available to answer my questions and made everything much easier and less stressful. I really appreciate their support and would highly recommend them. Thank you, Danny and Ellie! ⭐⭐⭐⭐⭐

Marzena · 2 October 2026 · Robinson Michael & Jackson Maidstone

Agent replied · 30 September 2026

Thank you so much for your wonderful review and kind words! It’s fantastic to hear that Danny and Ellie were able to make the process feel easier and less stressful for you. They’ll be absolutely delighted to know that their support, professionalism and friendly approach made such a positive difference. We really appreciate your recommendation and the 5 stars! It was a pleasure to help you, and we wish you all the very best for the future! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales

5/5

Google

I had a great experience with sophia as she spoke to me on the phone with confidence helping me find houses that suit all my needs, she was very easy to talk to with her bubbily personality she has made a great first impression i will continue to ask for her. I highly recommend speaking with sophia.

Patrick · 1 October 2026 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 5 October 2026

Thank you so much for your fantastic review, Patrick! 😊🌟 We’re delighted to hear that Sophia made such a great first impression and was able to help you find properties that suit your needs. It’s wonderful to hear that her confidence, bubbly personality and approachable nature made your experience so positive. We’ll be sure to pass your lovely feedback on to Sophia, she’ll be thrilled to hear it! 🏡💙 Also, if you refer a friend or family member who goes on to successfully sell their property with us, you’ll both receive a £100 referral voucher as a thank you! 🎁 Best wishes, Ryan and The RMJ Team

5/5

Google

Michaela was prompt and helpful, in sorting out the repair issues.

Agne · 1 October 2026 · Robinson Michael & Jackson Rainham & Gillingham

Agent replied · 5 October 2026

⭐️⭐️ Thank you so much for your feedback! We’re really pleased to hear you found our service professional and thorough. We really appreciate you taking the time to leave us a review! From Kelly & the Lettings Team ⭐️⭐️

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinson Michael & Jackson is among EA Masters 2026 winners.

EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.

EA Masters by year, 2018 to 2023

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinson Michael & Jackson

Which Robinson Michael & Jackson office has the most reviews?

Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.

Where are the Robinson Michael & Jackson offices?

The seven Robinson Michael & Jackson offices, by town:

  • Chatham: 22B Military Road, Chatham, ME4 4JA
  • Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
  • Maidstone: 15a King Street, Maidstone, ME14 1BA
  • Rainham: 17 High Street, Rainham, ME8 7HX
  • Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
  • Strood: 109 High Street, Strood, ME2 4TJ
  • Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?

Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.

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