Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleThanks to Amy and Libby for all the help and rest of the team that assisted in getting us to move to our new apartment.-
Thank you for your wonderful review and taking the time to share your experience. Were are pleased that Libby and Amy were able to help you through the process. Kind Regards, Robinson Michael and Jackson Lettings team
5/5
GoogleJody was always very responsive and helpful through a very stressful process. Whenever I needed her to chase things she would always be straight on to it. Thanks for all your help! 😃 …
Thank you so much for your review! We know how stressful the process can be, and I’m so glad I could help ease some of that pressure and keep things moving for you. Good luck in your new home. Kind regards, Robinson Michael & Jackson Maidstone
1/5
GoogleDo not use this company for any residential transactions. Absolutely shocking!!
Hello Omar, We are sorry to hear this feedback - We do not have any record of you on our … More
5/5
GoogleThis feedback is for Ellie at Robinson and Jackson. Thank you for showing me the property yesterday, you have been very professional and patient with us and made me feel at ease. Thanks for answering any questions I’ve had and I look forward to working with you. Thanks again Ellie
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Ellie made you feel at ease, answered all your questions, and provided such professional and patient service during your viewing. We’ll be sure to pass on your … More
5/5
GoogleGreat experience working with Tia at RMJ she was very professional and was able to answer all our questions.
5/5
GoogleJody was friendly, approachable and helpful. She provided regular updates
Thank you for your lovely feedback! We’re so pleased to hear that Tilly was friendly, approachable and helpful. We really appreciate you taking the time to share your experience! … More
5/5
GoogleOn Monday 18th May I spoke with Josie, regarding a viewing for a property in the sittingbourne area. Josie was very professional, knowledgeable, and polite. She was responsive and went beyond my expectations. Looking forward to my viewing
Thank you so much for taking the time to share your review! We are delighted to hear about your experience speaking with Josie regarding your upcoming viewing in Sittingbourne, and it is wonderful to know that her professional, … More
5/5
GoogleBeth Was very helpful at the viewing. She was able to answer all questions we had. She was knowledgable to recommend products that my friend may need as the viewing for her. Very pleased with her viewing and her knowledge about the local area. Thanks for recommending the hot buyers list too
Thank you for your lovely review! We’re so pleased to hear Beth was able to make the viewing both helpful and informative. Providing knowledgeable guidance on both the property and the local area is something we really value, so it’s wonderful to hear that came across during your experience. We’re also glad the Hot Buyers List was useful! We truly appreciate your feedback and hope to help again in the future. Kind regards, the RJ Ebbsfleet Garden City team
5/5
GoogleI booked a view a house, Beth Ivory show us house, she was on time she was lovely and nice whatever I asked a questions about the house she answered very well, Highly recommended services from Robison Jackson specifically thanks to Beth Ivory.
5/5
GoogleRating only, no written review.
5/5
GoogleBeth was very efficient, helpful and friendly and gave us all info needed, thank you 😊 …
5/5
GoogleHad a viewing with Beth and she was really nice! Showed us around a property in Greenhithe and made sure to answer all our questions.
5/5
GoogleBeth Ivory is an nice lady to support customers
5/5
GoogleBeth is very informative and professional. A very good experience
5/5
GoogleThe RMJ team have been so helpful so far in our buying journey, with the support of Kay, Ryan, Learna, Jo and Dan so far. As first-time buyers, the process initially felt quite daunting, but they have made everything feel much more …
Thank you so much for your fantastic 5-star review, Liam! ⭐️ We’re delighted to hear the RMJ team have been so helpful throughout your buying journey 😊 As first-time buyers, we understand how daunting the process can feel, so it’s wonderful … More
5/5
GoogleExcellent in all. Have been using them for the past 6 yrs and they remain the best.
⭐️⭐️ Thank you so much for your wonderful feedback and continued support over the past 6 years! We’re delighted to hear you continue to have such a positive experience with us. Your loyalty and kind words truly mean a lot. From Kelly & the Lettings Team ⭐️⭐️
5/5
GoogleHarry showed me around a property I was interested in and was top class. He hosted an excellent viewing and left me feeling confident about my next steps.
Thank you Devonte
5/5
GoogleMichaela has been extremely helpful regarding anything I have contacted her about . Fast response and any problems have been sorted within a few hours .
⭐️⭐️ Thank you so much for your kind feedback! We’re delighted to hear that Michaela has been so helpful, responsive, and efficient whenever you’ve needed assistance. It’s great to know any issues were resolved so quickly for you. From Kelly & the Lettings Team ⭐️⭐️
5/5
GoogleRating only, no written review.
5/5
GoogleJody at Robinson Michael and Jackson has been exceptional supportive, proactive, and genuinely committed to making our home-buying experience smooth and stress-free.
Thank you so much for the lovely review! We are absolutely thrilled to hear that Jody made your home-buying journey smooth and stress-free. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleI have communicated with Michaela many times through the years and she has always been helpful and extremely efficient. She is a credit to your firm
Thank you for the review Tim, glad you are happy with the service and look forward to continuing our working relationship going forward :) Kelly & the lettings team.
5/5
GoogleMichaela was really helpful dealing with all of my queries
⭐️⭐️ Thank you for your kind feedback! We’re really pleased to hear that Michaela was so helpful in dealing with all your queries. From Kelly & the Lettings Team ⭐️⭐️
5/5
GoogleLucy was very helpful and professional. I had an issue with a leak in my bathroom and she had it sorted within a day, keeping me up to date with everything and checking in with me after. Great service!
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Lucy provided such helpful and professional support, and that she resolved the bathroom leak quickly while keeping you updated throughout. It’s great to know she … More
5/5
GoogleLucy was very helpful and professional when dealing with my issue, which was resolved quickly
⭐️⭐️ Thank you for your kind feedback! We’re pleased to hear that Lucy was helpful and professional, and that your issue was resolved quickly. From Kelly & the Lettings Team ⭐️⭐️
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
