Trusted Agent profile
Verified
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleGreat experience with the team, lovely staff and quick purchase thanks to Dan!
Thank you for your fantastic 5-star review, Emily! ⭐️ We’re delighted to hear you had a great experience with the team and found everyone so lovely 😊 It’s wonderful to know Dan helped make your purchase a quick and smooth one. … More
5/5
GoogleSuch amazing service from Michaela today (1st June 2026) - my shower stopped working at the worst possible time (in a heatwave) and my issue was resolved promptly. Big thank you to Michaela for escalating this for me! …
⭐️⭐️ Thank you so much for your wonderful review! We’re so pleased to hear that both Jessie and Ellie were able to support you throughout the process with kindness, helpfulness, and reassurance. We’ll be sure to pass along your lovely words … More
5/5
GoogleGrace has been incredibly helpful and kept me updated every step of the way during my check out process, she is a credit to the company whom have also been very easy and helpful to deal with both when I moved in and now I have moved out.
⭐️⭐️ Thank you so much for your kind feedback! We’re delighted to hear that Grace was so helpful and kept you fully updated throughout your check-out process. It’s also great to know you’ve had a positive experience with the team both at … More
5/5
GoogleGreat support and understanding from Marie and the team. Our personal circumstances were not easy by any means, but they have made selling our house a comfortable process, and as stress free as possible. We cannot thank you all enough ☺️
Thank you so much for your wonderful 5-star review, Ryan! ⭐️ We’re delighted to hear that Marie and the team were able to provide the support and understanding you needed throughout the process 😊 … More
5/5
GoogleLacey and the Team done an excellent job selling our property in a timely manor. Always very friendly and helpful when you call them. They also use WhatsApp for speedy communication and updates which we found very useful. Definitely recommend :)
Thank you so much for taking the time to share your wonderful review! We are delighted to hear that Lacey and the team delivered an excellent service and helped sell your property so quickly. It is great to know that you found our team … More
5/5
GoogleI had an amazing experience with the lettings team at Robinson, Michael & Jackson. Libby, Nikki and Erin were fantastic. As a first time landlord, it was very daunting as I had no idea where to start but they helped me every step of the way and found me some lovely tenants within a week. Highly recommend to any landlords looking to rent out their property!
Thank you for your review. I am pleased the team made the experience a pleasant one for you. All the best with your new tenant. Kind Regards, Robinson Michael and Jackson Maidstone
5/5
GoogleThank you Marie for being so supportive in such a stressful process. Any questions I had whether they were big or small, she was always there to help and explain everything. Thank you so much!
Thank you so much for your wonderful 5-star review, Niassa! ⭐️ We’re delighted to hear Marie was able to support you through what can often be a stressful process 😊 It’s fantastic to know she was always there to help, answer your questions, … More
5/5
GoogleI cannot recommend Emma highly enough! She is an outstanding sales negotiator who guided us through the entire house viewing process with incredible clarity and professionalism. She showed us the whole property in just one day, answered all …
Thank you so much for your wonderful review, Abdul! ⭐️ We’re delighted to hear that Emma provided such outstanding service throughout your house viewing experience 😊 Her professionalism, knowledge, and friendly approach are exactly what we … More
5/5
GoogleWe would like to thank Ellie Jessie and Katie who was with us since 2024 Dec and sorted our tenancy process, I appreciate their dedication and wonderful service throughout our tenancy period, the best thing is the way they smoothly handled …
Thank you for taking the time to share your kind words! We’re delighted to hear that Jess was able to provide you with the support, guidance, and patience you needed to find the right property. Her dedication to assisting with the … More
5/5
GoogleLearna from the Rainham branch visited our property to give us a valuation..She is very knowledgeable about the property market and up to date housing prices in her area..we found her very professional, friendly and gave us a valuation of …
Thank you so much for your wonderful review, Debbie! ⭐️ We're delighted to hear that Learna's knowledge, professionalism, and friendly approach made such a positive impression. It's great to know that her valuation met your expectations and … More
5/5
GoogleI had a great experience renting a property through Robinson Michael and Jackson in Balmoral, Gillingham. From the beginning of my tenancy until now, the service has been professional, responsive, and supportive. I really enjoyed my stay in …
⭐️⭐️ Thank you so much for your wonderful feedback! We’re delighted to hear you had such a positive experience throughout your tenancy at Balmoral, Gillingham, and that our team provided professional, responsive, and supportive service from … More
5/5
GoogleLearna and the team at RMJ Rainham have been fantastic from the start - She was honest about our concerns and gave some really good sound professional advice - even when it came to the sale and guidance price - we had two rental properties …
Thank you so much for taking the time to leave such a detailed and thoughtful review. … More
5/5
GoogleHad an issue with my property recently and spoke to Michaela from the agency. She was really nice, reassuring, and easy to talk to. She listened to my concerns and said she’d sort things out as soon as possible and keep me updated, which …
⭐️⭐️ Thank you so much for your kind feedback! We’re delighted to hear that Michaela was reassuring, supportive, and easy to talk to while helping with the issue at your property. It’s great to know her communication and care gave you peace … More
5/5
GoogleUsed these guys to let out our old family home many times. Very helpful and always seem to have good tenants who are happy and stay for a long time. Grace and Michaela have been very helpful recently getting bits of paperwork boxed off for …
Thank you so much for your kind google review George, it's been brilliant working with you again! Wishing you all the best with your new tenant :) - The Lettings Team :)
5/5
GoogleI had a great experience working with Robinson & Jackson to find a tenant for my house in Ebbsfleet Valley. Their service was professional, efficient, and supportive throughout the entire process. They provided excellent guidance at every …
Hi Francisco, Thank you for your review. We appreciate the kind words you have left for the team, i know Ellie and Erin will appreciate it. We wish you all the best! RMJ Lettings Team
5/5
GoogleThis agent will always be my choice, mainly because they do their job, but specifically Lucy, who has always been on point with any property issues or requests I've had, and has been fantastic in looking after me as a landlord. Recently she …
Good afternoon, thank you for your glowing review. We are pleased Lucy could assist you and we appreciate your kind words! RMJ Lettings Team
5/5
GoogleI have had a great easy experience with Robinson. From meeting Ellie, who after I discussed what my ideal house should be like she quickly recommended a few she thought fit. …
Good afternoon, thank you for your review. On behalf of Ellie and the team we wish you all the very best in your new home!
5/5
GoogleMay I take this opportunity to give a big shout out/thank you to Michaela, Kelly, Becky and the rest of the gang (too many to mention you all). You are all so polite, friendly and excellent with communication, if you say you will do …
Hi Bobbie, Thank you for your kind words on behalf of all staff members named above. I know they will appreciate it! We look forward to an ongoing relationship with you as our landlord. We wish you all the best. RMJ Lettings Team
5/5
GoogleJake made our second viewing of the property a really positive experience. He was incredibly helpful from start to finish and clearly knows his stuff, not just about the property itself, but also the surrounding areas. He answered all our …
Thank you so much for your lovely feedback. We’re delighted to hear Mia made your experience feel so smooth and … More
5/5
GoogleHannah (Gravesend Branch) was absolutely terrific and made our experience of getting visiting the properties we wanted to see - all while lining up times with the vendors for the ones she couldn’t be present for herself - absolutely …
Dear Ryan, Thank you for your lovely comments. We're so pleased you were happy with the … More
5/5
GoogleTammy went above & beyond to achieve the sale of our property, she kept us updated every step of the way! Even after a few set backs Tammy always remained positive & professional. …
Dear Jessica, Thank you for your fantastic review. We're so pleased we could help make your … More
5/5
GoogleI am extremely grateful to have had Tammy as it was my first time buying a house. She was a massive help as she made things simple and easy to understand, provided me with a lot of information and was overall extremely nice and welcoming. I …
Dear Ryan, Thank you for taking the time to leave us such wonderful feedback. It was a … More
5/5
GoogleMy experience with Tammy was most helpful. she gave me great insights into being a first time buyer. i now feel confident in her and her skills really helped with the buying experience. Im bery happy with her services. I would highly …
Dear Isabelle, Thank you for your lovely comments. We're so pleased you were happy with the … More
5/5
GoogleTia is nothing short of amazing! She has made the whole process an absolute breeze, being first time buyers we felt totally out of our depth but Tia explained everything thoroughly and helped every step of the way! We could not recommend …
Hi Jasmine, thankyou for this amazing review about Tia! We are so pleased you have had a great experience⭐
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
