Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleJust like to say thank to Tammy for all her help finding our new home. She was so helpful and knowledgeable. She’s a credit to her team
Dear Ellie, Thank you for your lovely feedback. It means a lot to our team, and we're … More
5/5
GoogleTammy was really essential to sell my property. I could not have done it without her. She is a credit to the team in gravesend.
Dear Robert, Thank you for your fantastic review. We really appreciate your support and hope … More
5/5
GoogleTammy was amazing, so helpful and efficient, thank you for helping us with the sale of our property.
Dear Emma, Thank you for taking the time to leave us a review. We're so pleased you had a … More
5/5
GoogleWhat a wonderful experience. All thanks to Tammy who was professional, responsive and generally brilliant throughout.
Dear Lee, Thank you for your kind review. We really appreciate your support and are … More
5/5
GoogleAs a fellow Estate Agent, I have to thank and praise Tammy. We were part of a chain together and Tammy worked so hard to organise, communicate and keep the sale progressing. I honestly believe without Tammy's efforts the bottom of chain would not have met the exchange deadline. Thank you
Dear Ray, Thank you for your kind words. Tammy will be so pleased to read your feedback. … More
5/5
GoogleEllie has been super helpful in getting pictures done for my rental property keeping me updated the whole way through, and Amy was brilliant liaising between myself and the tenants to get every through in time.
Thank you Sam for your kind review. We are pleased we could help you find a tenant! RMJ Lettings Team
5/5
GoogleVery happy with the service through out, everyone was friendly and went the extra mile to help.
Thank you for your fantastic review! We are delighted to hear that you were so happy with our service and that our team was friendly and went the extra mile to assist you. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you and them with £100 worth of vouchers as a thank you. Many thanks, Robinson Michael & Jackson
5/5
GoogleWe have been using RMJ's full lettings management for over four years and have had no issues. Thanks to the whole team. Recently, we have been communicating with Luzy, and she has been amazing. She responds to messages quickly, and when she is not available, her colleagues step in to let you know. Keep up the good service.
⭐️⭐️ Thank you so much for your wonderful feedback and for your continued support over the past four years! We’re delighted to hear that you’ve had such a positive experience with our full lettings management service. It’s fantastic to know … More
5/5
GoogleI recently viewed a property with Ben and he was super helpful and friendly, putting me at ease straight away. Thank you for all your help.
Thank you so much for your kind review! 😊 We're delighted to hear that Ben made you feel at ease and provided such a friendly and helpful experience during your property viewing. We'll be sure to pass on your lovely feedback to him. ⭐ … More
5/5
GoogleSophia kept in contact with me offering me suitable properties She knew what I was looking for and showed me around some places too I did nt find or sell through rmj but in the future I will definitely come back to you
Thank you so much for your thoughtful review! We are delighted to hear that Sophia took the time to understand your needs, kept in touch with tailored property options, and provided great support during your viewings. While we didn't manage to find or sell a property with you this time around, we truly appreciate your kind feedback and look forward to welcoming you back to RMJ in the future. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you and them with £100 worth of vouchers as a thank you. Many thanks, Robinson Michael & Jackson
5/5
GoogleMet the lovely Sophia today, very approachable and friendly
Thank you for your lovely review! We are delighted to hear that you met Sophia today and found her so friendly and approachable. Just to let you know, we have a referral scheme in place. If you recommend someone to RMJ and they successfully complete a sale with us, we'll reward you and them with £100 worth of vouchers as a thank you. Many thanks, Robinson Michael & Jackson
5/5
GoogleRating only, no written review.
Hi Rossana, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend … More
5/5
GoogleLovely help from Jess, very happy with the service.
Hi Sara, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend … More
5/5
GoogleThe team at RMJ have been excellent throughout the initial letting and subsequent sales process. Lucy in the Property Management team was particularly helpful.
⭐️⭐️ Thank you so much for your wonderful feedback! We’re delighted to hear that the team provided excellent service throughout both the letting and sales process. It’s especially great to know that Lucy in our Property Management team was … More
5/5
GoogleLucy was very helpful with her Swift response and what could have taken days to complete, she showed me what to do by myself and how to do the task which was very helpful
⭐️⭐️ Thank you so much for your kind feedback! We’re delighted to hear that Lucy’s swift response and helpful guidance made such a positive difference. It’s great to know she took the time to show you how to resolve the issue yourself, … More
5/5
GoogleSpoke to Lacey, Tj and Tilly were excellent and very helpful would highly recommend
Thank you for your fantastic review! We are delighted to hear that Lacey, TJ, and Tilly provided such excellent and helpful service, and we truly appreciate your high recommendation. … More
5/5
GoogleNothing but postives to express when dealing with the company all credit due to Ben who had dealt with me. Went Above and beyond.
Thank you for your wonderful feedback, Peter! 😊 We're thrilled to hear that your experience with us was such a positive one. Ben will be delighted to know that his efforts were appreciated, and it's great to hear that he went above and … More
5/5
GoogleBen was so helpful in the process, great service
Thank you for your feedback, Steve! 😊 We're delighted to hear that Ben was so helpful throughout the process and that you received great service. Your kind words mean a lot to the team, and we'll be sure to pass them on to Ben. ⭐ … More
5/5
GoogleJess was great, very professional and a credit to the team at RMJ Rainham. We found her to be personable and quick to respond to our queries.
Thank you so much for your wonderful review, Terry! 😊 We're delighted to hear that Jess made such a positive impression. It's … More
5/5
GoogleEllie was super helpful with answering questions regarding renting out my property Thankyou so much for all your help
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Jessie and Ellie have been amazing in helping you find your new rental property. We really appreciate your recommendation and kind words about the team. From Kelly & the Lettings Team ⭐️⭐️
5/5
GoogleJessie and Ellie have been amazing with helping me look for a new rental property I couldn’t recommend them enough, lovely team !
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Jessie and Ellie have been amazing in helping you find your new rental property. We really appreciate your recommendation and kind words about the team. From Kelly & the Lettings Team ⭐️⭐️
1/5
GoogleWent to see a property was half hour late due to traffic but I kept calling to say we will be running late they did not tell us to rebook and said to be there no later then 6pm we came 5 mins before 6pm greeted by a rude estate agent. I can understand we were late but the attitude was uncalled for. Will not be using your service!
Hi Jas, were really sorry and saddened to hear the above. We always aim to offer the best customer services as our many reviews show. We normally allow a 10 minute window for difficulties in arriving and we accommodated 25 minutes in order … More
5/5
GoogleHad a conversation with Lacey today would very much recommend she knows a lot about her role was very informal and gave a lot of information would continue to recommend to everyone
Thank you for your fantastic review! We are delighted to hear about your positive experience with Lacey, and we truly appreciate your kind feedback regarding her knowledge, helpful approach, and your willingness to recommend us. … More
5/5
GoogleHad a viewing with Sophia and she was brilliant great customer service and very friendly , helpful with all the information I needed to know would definitely recommend!!
Thank you so much for your fantastic review! We are delighted to hear that you had a brilliant viewing with Sophia, and that her friendly, helpful service gave you all the information you needed. We truly appreciate your recommendation. … More
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The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
