Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,998 reviews on Google only. Show every review
5/5
GoogleEmma was very polite and knowledgeable of the property we viewed on the weekend, great service.
Thank you so much for your 5-star review Amelia, 🌟🌟 We’re so glad to hear you received great service and that Emma was able to assist you Ryan & The Sales Team …
5/5
GoogleI had a fantastic experience viewing the property. The whole process was professional, well-organised and completely stress-free. Emma was friendly, knowledgeable and took the time to answer all of my questions. The property was presented beautifully and I left feeling positive and well-informed.
Thank you so much for your wonderful review! ⭐ We're delighted to hear that you had such a positive experience viewing the property. Providing a professional, well-organised, and stress-free service is exactly what we strive for, and we're … More
5/5
GoogleErin was brilliant throughout the whole process of helping me find a flat to let .She was friendly proffessional and quick to respond to any questions i had .she made everything feel straight forward and really took the stress out of moving .Big thanks to the whole letting team
Thank you so much for the fantastic review! We are delighted to hear that Erin made the process of finding your flat so straightforward and stress-free. Kind regards, Robinson Michael & Jackson Maidstone Lettings Team
5/5
GoogleFantastic service from start to finish. Lee, Dan and Learna were all incredibly helpful throughout my purchase and went above and beyond, especially during the negotiations where they really fought for me. Great communication, professional, and a pleasure to deal with. Highly recommend!
Thank you so much for your fantastic review, Tevyn! 😊 We're delighted to hear that Lee, Dan, and Learna provided such great support throughout your purchase. It's wonderful to know that their communication, professionalism, and … More
5/5
GoogleHighly recommend RMJ…. Learna , Ryan & Jess have supported us through out the selling of our house, advised us on what’s happening & what we need to do … now just waiting on an actual date to move 🥰 thank you …
Thank you so much for your lovely review, Stacie! 🥰 It has been an absolute pleasure supporting you through the sale of your home. We're so pleased to hear that Learna, Jess, and the team have kept you informed and guided you every step of … More
5/5
GoogleGreat experience with Erin , viewed a few properties with Erin she is so knowledgeable and answered all questions, the whole team gave me quality service . Nikki , Erin and Libby honestly were amazing and couldn’t recommend more for a landlord!
Thank you for a great review. We are thrilled that you had such a great level of service from Erin and the team. Thank you for choosing us and we wish you all the best with your new tenant! Robinson Michael and Jackson Maidstone Lettings Team
5/5
GoogleEllie is always so helpful and is always on hand to assist where she can.
Thank you for your wonderful review! We're so glad to hear Ellie has been so helpful and always on hand to assist. We look forward to helping you again in the future! Kind Regards, Robinson, Michael and Jackson Maidstone Sales
5/5
GoogleSam, Kiran, Angela and team was instrumental and efficient in the sale of my property at Chatham. Thank you
Hi Melvin, thank you so much for great review with mention to Sam, Kiran and Angela. We are so pleased you had a great experience🏡🎉 …
5/5
GoogleLibby was very friendly and took me round the house. She also explained everything I needed to know very well and made my decision easier. Amy and Libby have been fantastic throughout the process.
Thank you so much for the review! We're thrilled to hear that Libby made your house viewing and decision-making process so smooth. Kind regards, Robinson Michael & Jackson Maidstone Lettings Team
5/5
GoogleJosie was friendly, helpful and knowledgeable when booking in viewings and a valuation of my property. Will definitely use again!
Thank you for your lovely feedback! We're so pleased to hear Josie made the process easy and enjoyable. We really appreciate your recommendation and look forward to helping you again! … More
5/5
GoogleGreat team! Nikki has been amazing and helped me every step of the way through the letting process! Thank you!
Thank you for taking the time to leave such a kind review. It's fantastic to hear that Nikki made the letting process a positive experience for you. We'll be sure to share your feedback with her. Thank you for choosing us, and we wish you every happiness in your new home! Kind Regards, Robinson, Michael and Jackson Maidstone Lettings
5/5
GoogleLibby was lovely! Very nice & friendly. 10/10
Thank you for the amazing feedback! We're thrilled you had such a great experience with Libby. She'll be delighted to hear your kind comments. Kind Regards, Robinson, Michael and Jackson Maidstone Lettings Team
5/5
GoogleExcellent experience securing a great rental in Gravesend. Very grateful for the team for their extremely prompt responses and support across the whole process.
Thank you John for your kind words. It has been a pleasure helping you progress your tenancy and we wish you all the best in your new home! RMJ Lettings Team
5/5
GoogleHad the absolute pleasure of working with all the Reside team for over the past 8 years and can only rate them above fabulous! They made my initial international move to the UK very easy, showing me great high-end quality properties and paperwork/hand-overs were seamless. Fast forward 8 years and I have just handed over my last “home” to them and the moving-out process was very easy and very manageable. It’s been such a wonderful experience being in trustworthy hands from start to finish….. might be knocking at their door again (you never know!) if back in the rental market :). Thank you 🙏
Gosh has it really been 8 years Nik?!! We are going to miss you. It has been such a pleasure having you as a tenant. Throughout every tenancy you have been delightful and a joy to work with. We wish you the very best in this new chapter and in your new home. Take care, Stephanie, James, Lisa and the Reside Team
5/5
GoogleI am glad I came across this agency. The rental process was very simple.The staff is incredibly helpful and friendly.
Thank you Patrycja. So pleased to hear of your good experience and that you are happy. All the best, Emma, Corinna and all at Reside
5/5
GoogleExcellent communication, viewing and follow up from Reside. Lisa was great in ensuring all of this and the process has been really smooth. Highly recommended.
Thank you for the review Michael. We are delighted to hear you are happy with the service provided by Reside. We hope you get settled in to your new home quickly and very much enjoy living there. Lisa & everyone at Reside
5/5
GoogleIn an ultimately unsuccessful purchase, I found everyone I dealt with at reside to be professional, courteous, and very helpful at every turn.
Hi David Thank you for your kind words. We're pleased to hear you found our team professional, helpful and easy to deal with throughout the process. While it didn't work out this time, we look forward to helping you again in the future. All the best, Lara
5/5
GoogleHelpful through out
Thank you for taking time to leave us a 5 star review! It is greatly appreciated. Kind Regards, Robinson, Michael and Jackson Maidstone Lettings Team
5/5
GoogleRating only, no written review.
Hi Kelly, Thank you for your review. We really appreciate your feedback. Just to let you know, we have a referral scheme in place. If you recommend … More
5/5
GoogleWe were very happy with Robinson Michael & Jackson, by far the most communicative letting agency I liaised with during our house search - excellent communication and very friendly. Many thanks to Libby specifically who was very helpful throughout.
Thank you so much for your wonderful review! We're delighted to hear that you found Robinson Michael & Jackson to be the most communicative letting agency during your house search. Providing excellent communication and friendly service is … More
5/5
GoogleHannah has been very helpful and on the ball with our property search.
Dear Ashwin, Thankyou for your positive feedback towards Hannah, we will be sure to pass on … More
5/5
GoogleI had a lovely phone call with a really great person,, Ben, at your office on Friday. Ben was extremely helpful in guiding me in the right direction. He was very …
Thank you for your wonderful review, Cherly! 😊 We're delighted to hear that you had such a positive experience speaking with … More
5/5
GoogleTammy was amazing in helping us sale our home Highly recommend her and her team
Dear Dean, Thank you for taking the time to leave us a review. We're so pleased you had a … More
5/5
Googletammy is amazing in helping me find my new home and very knowledgeable . highly recommend her and her team
Dear Kye, Thank you for your kind review. We really appreciate your support and are … More
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The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
