Trusted Agent profile
Verified
★★★★★
8,182 reviews across 7 offices and 4 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,182 reviews on four platforms, rated 4.9 out of 5 overall.
7,975
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
177
Reviews on Trustpilot
All 7 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 7,969 reviews on Google only. Show every review
5/5
GoogleWithout doubt, I would recommend this team 100%. My father used them to sell his house recently, in fact the completed today. He's 88 and a recent widower so is a little bit over-faced by everything right now. Dallas and team were perfect …
5/5
GoogleBrilliant team. They all work as a unified team, balance a friendly, personal and professional business like approach perfectly. All viewings were accompanied, we were kept informed of progress regularly and without the need to ask them. …
5/5
Googleabsolute first class service,the staff are all very professional and friendly,extremely satisfied. Kieran Dooley is truly dynamic.
5/5
GoogleI have recently sold my property through Robinson Michael & Jackson. The whole team are very informative and kept me updated every step of the way. Would highly recommend!
5/5
GoogleSold my house with Robinson Michael & Jackson in Strood - never have I received such professional and friendly service! The staff there kept me updated throughout the whole sale, would definitely recommend and use them again myself.
5/5
GoogleI would like to start by saying how fantastic RMJ customer service was. I read a few reviews before marketing with them and wasn't too sure but when I had Kieran come out to see me he was very professional and honest. They over achieved my expectations and I couldn't thank them enough ! I would come back and use them again , Thanks to the whole team at RMJ !! :)
1/5
GoogleHave been using these agents for about 3 months as I am looking to buy a new home. They think it's acceptable to lie on status of properties when you place offers to maximise their profits. The store manager thinks it's acceptable to confirm bookings although the property has already been sold and no information is given had to find out by an Internet advert. Using an offer I retracted to 'persuade' a bigger offer although the offer was never there to begin with. Overall experience was bad and a full report is being given to ombudsman. Currently working with all the other agencies in the area.
5/5
GoogleProfessional friendly service. I have just sold two houses with RMJ Strood during this process I have dealt with most of the staff in this branch and without exception they were friendly, professional, always smart and absolute experts in their field. We were kept up to date with a weekly call and report and a member of RMJ staff accompanied every potential buyer taking the stress away from us and removing any embarrassment from any potential buyer. I would recommend them to anyone without hesitation.
1/5
GoogleNever received a call back from the team as they promised in three different enquiries
5/5
GoogleAmazing experience working with the Chatham Branch - My property was marketed less then 4 weeks before they secured me a buyer - Progression was well followed by the Branch's Sales progressor and the overall professionalism by the team is outstanding.
5/5
GoogleI had my property on the market with another high street agent and it didn't sell. After instructing RMJ I was amazed at how different they were. They were very proactive in FINDING me a buyer rather than waiting for the phone to ring like most agents. Top notch service and one successful sale.
5/5
GoogleThank you to Mark and the team for handling the sale of our property extremely well. The whole process was transparent, professional, efficient and painless - the house was sold and completed quickly, and everyone was friendly and helpful.
1/5
GoogleRating only, no written review.
5/5
GoogleRecently sold my property through Robinson Michael & Jackson in Rainham, very efficient and very knowledgeable, guided me through the whole process while always sticking to what they promised! Thanks to all the guys in the office and the sales progression, all worth their weight in gold! Will be sure to recommend!
5/5
GoogleWe had 4 local estate agents through our door when we wanted a valuation for our home. The RMJ Sales Lady was knowledgeable, enthusiastic and bubbly; just the sort of person i'd want to speak to if I called an estate agent and asked them to explain my home! We had an open day and sold that week. All staff through the sale process have been efficient, professional and courteous. This will be my 11th move, so I know what I''m talking about!
5/5
GoogleVery impressed with the help/customer service I received having contacted RM&J over the last few years.
1/5
GoogleBullies...liars....unprofessional. The manager 'Dallas' is the worst agent imaginable. He is manipulative and deceitful as well as his minions. Avoid them at all costs for selling or buying.
5/5
GoogleHad a Fantastic experience with Chris and the Team in the Sittingbourne office. Was kept thoroughly updated by Chris throughout the process. Everything was spot on! Couldn't fault the service at all. Have recommended Family and friends! Thank you for Everything!
5/5
GoogleVery helpful from start to finish. Were always in touch with me telling me what was happening, what to expect. Many thanks especially to Ben & Anna. Would highly recommend, thanks guys xx
5/5
GoogleI recently sold my house through them. They were professional, friendly, caring and kept me updated at every single point of the process. It really helped me through what can be a very stressful time.
1/5
GoogleRUBBISH! No rent paid to me for months on end - gas safety checks not carried out leaving me liable for prosecution - spoke to my tenant who was very unhappy as well would not recommend
5/5
GoogleRating only, no written review.
1/5
GoogleDissapointed. I cannot see how you justify the charge seeing as we had to go out and find the properties we wanted to look at. We didn't receive any literature by post we always had to ask at the office. Very rarely were any of our telephone calls returned. We received bad advice on our initial mortgage meeting. We had to do all the running when being handled by the so called 'Progression Team'. The only member of the team that I felt comfortable dealing with was Keith who I feel was sorely let down by his team.
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rainham has the most, with 1,947 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards.
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