Trusted Agent profile
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★★★★★
8,206 reviews across 7 offices and 4 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,206 reviews on four platforms, rated 4.9 out of 5 overall.
7,999
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,993 reviews on Google only. Show every review
5/5
GoogleI just bought a flat with RM&J and the team was very helpful and supportive throughout the purchase. Quickly response to my queries and emails both to the seller and the solicitors, balancing delays very well beginning to end. I never felt any pressure if been stressed and negotiations run really smoothly. Definitely recommend them for your selling or purchasing a property.
5/5
GoogleRM&J thank you for your support and expertise in helping us with the selling and buying of 2 different properties and at 2 separate times. We returned to RM&J as they were very professional and always kept us in the loop on a weekly basis! We always knew what was going to happen next. The sales and buys of the 2 properties were all completed in the quickest time I have ever seen and we have been doing this for quite a few years. We will continue to use RM&J with future buys/sales. Well done to you all :) Especially Joe and Angela thank you.
5/5
GoogleWe sold our house with RMJ, their service and commutation was great, we secured a buyer within a month. Unfortunately our journey was quite long and our chain broke at one point however we did secure another buyer quite quickly. mark and Joe were great to deal with any queries about the sale and Angela the sales progressor us up to date with the sale transaction and working with our solicitor and everyone involved to get a completion date.happy with the experience we had wouldn’t hesitate to recommend
5/5
GoogleWe bought a property through this branch and their service has been impeccable throughout. Unfortunately we were victim to a broken chain and needed to find a property immediately to not lose our buyer. We rang the store on the Friday to get a viewing the next day, which they managed to achieve, they even managed to get an agent to attend. By the Sunday we had sealed the deal and within 6 weeks; a chain of 6 were able to exchange. Angela from the post sales team, went above beyond to secure the exchange and spent numerous hours chasing solicitors to ensure we could all agree a completion date. She also gave the vendor and I regular updates as to where the transaction was. If it was not for her liaising within the chain I am confident to say it would not of happened for several more weeks. People are quick to sell their houses with one upfront payment, which we did. Although we did sell our house, in our experience and for future we would return to use an agent. We had several last minute people cancel and even a few just not turning up, resulting in us losing numerous hours of precious family time. This agent verified our current market situation and that we were financially able to afford the property prior to us viewing. This negates any time wasters!!!!! The other problem with these upfront payment agents is that once you are sold, post sales team, the contact is almost non-existent. If your sanity and time is worth more than your money....I’d highly recommend this agent.
5/5
GoogleThe service given by Robinson Michael Jackson throughout the sale of my house has been excellent. The team in the office were well-informed and knew about my property when I visited or phoned. The staff who conducted viewings were well -informed and well-mannered. The process was complicated when my first buyer pulled out at the last minute. This was a very difficult experience but the team was positive and encouraging and set to work to secure another buyer. Leading up to exchange, the sales progressor was first rate and kept me informed and calm during a tricky few hours. I would recommend the firm without hesitation.
5/5
GoogleRM&J were fantastic from our first viewing of our property. Highly professional, friendly and very informative. Angela in particular was exceptional during our house purchase. After some delays caused by our Solicitors she managed our expectations, would call me 3 times a week with progression and offered advice when needed. I would highly recommend and would defiantly use there services again.
5/5
GoogleWe've just sold our home with RM&J Chatham and are delighted with the service we received. Their valuation was spot on, they produced a well photographed and detailed listing, and were very proactive with viewings. Once we'd accepted our buyer's offer we were kept well informed during the conveyancing process and our phone calls were always returned quickly. Many thanks to Joe, Tom and Angela for their hard work, I'm very pleased we chose RM&J and can highly recommend their services.
5/5
GoogleBought my first home with RM&J after previous failure with Ward and Partner. For a first time buyer the time and patience afforded by the team was greatly appreciated. The help and support I received from the team especially Angela was second to none throughout the entire process, (the less said about my solicitors the better). Angela could always be found on the end of the phone, she always had time for you willing to listen and help when most needed. For a first time buyer they made my purchase less stressful and bought back some of the enjoyment that should be there for your first home, so I would highly recommend RM&J buying or selling.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
Googlegreat service
5/5
GoogleVery lovely, hard working team in the Rainham branch.
5/5
GoogleThank you for your help and support with my purchase.. It was quick easy and straightforward!
5/5
GoogleWe thank you for helping us achieve our dream moving to Cornwall.
5/5
GoogleVery happy & impressed by the service received from RMJ with the selling of my property, job well done!
5/5
GoogleAll the staff at Robinson & Jackson have been very helpful resulting in the sale of our property. Many thanks R&J
5/5
GoogleI brought a house through RMJ and they were very professional. They kept me updated throughout the process and were very informative.
5/5
GoogleLee and Shane went above and beyond to help push through the property I was buying after solicitors failed to do any work. Kept in constant contact and were professional throughout
5/5
GoogleCan not fault the service I received from the Rainham branch of RMJ. Friendly, vibrant, professional and helpful. Each member of staff made the experience of selling my family home a positive one.
5/5
GoogleRichard and Karen Fraiser I would highly recommend RMJ nothing was to much trouble for them they always kept me updated on progress. If there were any problems they always sorted them out and return emails and phone calls with any concerns I might have. They were a great team and I think that's why they are so successful. Richard and Karen Fraiser
4/5
GoogleVery good experience. Agents weren't pushy at all and let the property speak for itself. The agent was also helpful in facilitating the conveyancing process when it hit the usual skids with solicitors. As a first-time buyer, couldn't complain at all about them.
5/5
GoogleWhat a great group of individuals. It took them just 3 days to find a buyer! Of course that was just the start of what was at times a very stressful process. RMJ were always available to talk and to help move things along. Shane and Lee felt like friends by the time we exchanged. Top marks and highly recommended.
5/5
GoogleTo everyone at RMJ, We would like to take this opportunity to thank your sales team for your time and patience with the sale of our property in Barnsole Road. You have been very quick to respond and have given us great advice when required, we couldn't of done it without your help and support. We will be highly recommending your services to others and we have already done so to one of your houses on Gordon Road, Gillingham. We are truly grateful for your time and patience. Kind regards, Charlotte and David.
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The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
