5/5
GoogleExcellent service from the team, kept me updated throughout the whole process of purchasing our family home, even when things were not going to plan, would happily recommend to friends and family and hope to use them again in the future.
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Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,208 reviews across 7 offices and 4 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on four platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)298 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)101 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)87 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)152 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL799 reviews · 798 on Google (4.9)20 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Reviews on Google
Showing 7,995 reviews on Google only. Show every review
Google5/5
GoogleNatalie and the team were so helpful in finding a tenant for our property in Chatham. Really did a fantastic, professional job!
5/5
GoogleLee and the team were first class from start to finish, we chose them after comparing other online sales teams who offered cheaper fees but I just didn't feel they had our best interests at heart. Lee & his team however always seemed to put us first
1/5
GoogleGutted with RMJ they already accepted my offer and they said the house sold by me but apparently they still accept offer from other buyer without letting me know. They didn't say anything about other buyer. They just called my husband and straightly said that the house is just sold by other buyer !!! Very unprofessional..dissapointed!!
5/5
GoogleThe letting team, Natalie and Nikki were fantastic. The service was spectacular, from viewing through referencing to signing of contract. They were accessible, patient and gave us the right guidance. Thank you Nikki and Natalie. 👍👍👍👍👍 …
5/5
Googlefrom the start robinson michael jackson were very informative and took alot of detail in relation to what we were looking for and our buying position, they did an expert job in matching us to the right property. having now successfully completed a purchase through them i'm more than happy to leave a review and recommend
5/5
GoogleAbsolutely fantastic experience from RMJ, helpful and very efficient in getting me moved into my new house. All the staff were amazing especially Luisa Money who i dealt with for the majority of the move. I would definitely recommend this branch of RMJ to deal with any move in the future 😁 …
5/5
GoogleMy wife and I used RMJ to sell my mother in law's house. Before agreeing to use them they researched the local market and gave good advise as to the selling price. The documentation they produced, including the property detail folder, was excellent and displayed the property very well. RMJ were very proactive in publicising the property, showing viewers around and handling any enquiries. We had a large number of viewings before finally getting a buyer so were very satisfied with their work. They were also very quick to answer any questions or e-mails both during the process and once a sale was agreed. RMJ have progressed the sale as quickly as the legal process allows. This is the second time we have used RMJ to sell houses and we would heartily recommend them, particularly Lee the manager, to anyone considering selling a house or flat in the future..
5/5
GoogleI could not have asked for more. I am a 1st time landlord and Natalie and Nikki have made this experience so easy for me. Nothing seemed too much for them and they gave me very regular updates. Very professional, very caring. Thanks for all you've done for me. Can't fault them.
5/5
GoogleRMJ friendly and professional staff have been outstanding. They are fully dedicated to their job, and very courteous and supportive from day 1. Always very responsive!! Would recommend them wholeheartedly. Special thanks to Josh, Shane and the Rainham team.
5/5
GoogleI could not recommend RMJ enough. From valuation and viewings to post sale support they were well informed, communicated exceptionally well and were proactive. Special mention to Jo and Bradley for handling the viewings and keeping us updated with feedback and carefully selecting appropriate buyers to view. Also a massive thank you to Shane Rudden who handled the post sale side amazingly, he kept constant communications with us throughout the legal stages, ensuring that any queries were answered with guidance and advice given. He often went above and beyond making sure everyone in the chain were aware of progress and prompted areas that needed it at the right time. Thanks again to the RMJ Rainham team for all your help in getting our house move over the line.
5/5
Google'Having worked with Natalie in two separate branches with her previous employer, I was delighted to find she had moved areas and joined Robinson Michael and Jackson where I also have a rental property. In moving the property over to Natalie and RMJ in July, she had found a tenant and for the asking price within days of the flat being on the market and the new tenant moved in with the flat being vacant between tenancies for just one day! Amazing thank you so much Natalie'
5/5
GoogleFantastic service for First Time Buyers. They keep on top of the entire process and do so with a smile. Shane has been fantastic all the way through, keeping us notified across every stage of the journey. Incredibly happy and pleased to have been dealing through RMJ!
5/5
GoogleMy brothers and I were very satisfied with the help given us in selling our former family home after the passing of our father at the end of last year. After perhaps initially setting the price and our expectations a little on the high side given the condition of the house, it soon became clear that market was offering us a bit less than hoped as the house needed some updating. Having been our family home for 32 years, it was important to us who we sold the house to, and to achieve the best price we could, so we weren't in a rush to sell the first few who came forward making low offers. However Robinson Michael & Jackson ensured a steady stream of viewings right from early on, and worked patiently with us until the family we felt were the right buyers came forward at the right price, in the end a 'win win' outcome for all concerned, and we appreciated the courteous, expert and understanding assistance we experienced in the process from them, many thanks to Lee and all their staff.
5/5
GoogleAn amazing and fully understanding team, of very hard working estate agents. They understood my needs, my concerns and my wants. They listened and they guided me throughout. They are the only company I would recommend. Bradley has worked his socks off on my behalf. Thank you to each and everyone in the office in Rainham.
5/5
GoogleAmazing team! Knowing their strengths and keeping you updated at all the times. They made the whole process of renting very smooth and enjoyable by showing their ability on how to do business, and by helping their customers. Natalie has been great all the way through! Highly recommending!
5/5
GoogleFirst of all a huge thank you to the team for their professionalism and effective communication. Many thanks to Ellie who showed me the property and answered all my questions and advised me were necessary. Huge thanks to Luisa, Natalie, Nikki and everyone for keeping me updated and making this a positive experience after I had been let down by another agency. Continue delivering such a great service RMJ. My house search is over!!
5/5
GoogleSuper helpful throughout every stage of the long process. Nothing was too much drama even though we were needy, naive first time buyers at times. Shane was especially helpful in dealing with our nightmare solicitors, and really helped move the process along more efficiently. Would 100% recommend and would use RMJ if we were to ever sell our property in the future. Thanks guys! :-)
5/5
GoogleThis is my first time buying a house and I cannot express how pleased I am to have found a property with robinson Michael and Jackson. Everything was pretty much as easy as it could be for someone first getting onto the property ladder. The only fault I have was that there was a issue first when trying to arrange a viewing. However this was Quickly resolved.. I'm extremely pleased with the service provided by Lee. Amazing. Could not have asked for better help.. Very knowledgeable and a pleasure speaking to.. Despite being heavily pregnant and due my baby within weeks of my offer being accepted Lee Had accommodated all our needs. Highly recommended .
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleChloie is a superstar
5/5
GoogleAndover
5/5
GoogleExcellent service thank you all.
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Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
