Trusted Agent profile
Verified
★★★★★
8,208 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on three platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,995 reviews on Google only. Show every review
1/5
GoogleI have had a terrible experience with Robinson Michael and Jackson, I put an offer in on a property and 5 working days later still haven't heard back after following up with a call and an email. I'm not convinced they actually put my offer forward to the seller. The service is just appalling, a call back even with no news is just common courtesy.
5/5
GoogleRecently bought a property through Robinson Michael and Jackson and have to say they have been extremely efficient, helpful and informative during the process. Specifically the sales member Angela in the strood branch. She was always willing and followed everything up. Thank you.
4/5
GoogleFantastic customer service from Angela, Mark and Brigette. Just completed on a property and during the process they were very supportive and keep us updated as well as work to move the process along. Would be happy to use their service in the future.
5/5
GoogleVery positive experience as a first time buyer. Angela, Mark and Joe are professional and courteous and it was a pleasure working with them. Delivered what they promised which was a first class service. A big thank you for all your support. I wish you all well.
5/5
GoogleThe sales agents supported us (buyers) throughout the whole house purchase process and negotiated with the seller when this has been requested by us. Allowed us additional house viewings and followed up the progress of purchase each week. Engaged with our solicitor to speed up the purchase. All the services were performed to a great standard and I would consider using this agency again.
5/5
GoogleFrom the moment I booked my first viewing and during the whole conveyancing process of buying my new home, I've received a very high grade of service from a very professional firm. The staff team have been very friendly, helpful and have made buying a home, a pleasant experience. I would like to give a big thank you to Angela for keeping contact, constantly providing me with information updates, which gave me peace of mind while going through the home-buying process. Cheers
5/5
GoogleExcellent service! We would happily use Robinson Michael & Jackson again and recommend them. The valuation and listing of our property was carried out quickly and a buyer was found within a couple of weeks. The team at RMJ kept us informed along the way with regular updates, without us having to call and ask. They definitely helped the matter progress quicker and easier because of their communication between all parties. Very happy customer :)
5/5
GoogleRMJ sold us our property, let and managed it and then helped us sell it. So, we experienced the full range of their services. From the beginning, I have been impressed with the reliability, professionalism and friendliness of their staff. Every department we have had to deal with - Buying, Letting, Property Management, Finance, Sales and Sales Progression - has demonstrated a consistency of standard which has been great for us. Of particular note, Mark and his team in getting our property sold in 2 weeks and Angela who progressed the sale with great skill and determination. My thanks to all.
5/5
GoogleI choose Robinson Michael & Jackson to let out my property. I did some research on the possible letting agents in my area, and RMJ came up with the best rating What so ever, so I decided to trust them and go ahead. The team at RMJ is just incredible. They looked after me in all aspects from putting the property on the market, to sign off contracts. They have been very helpful and supportive on choosing the right tenant. Chloe, Abbei and Petra are the stars I have been helped by. I will definitely collaborate with RMJ in the future and I reccomend this letting agency to family and friends. Thank you C
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery efficient and professional service. Thank you
5/5
GoogleOverall very satisfied with service. Would recommend.
5/5
GoogleTook the stress out of buying, friendly, professional and nothing was ever to much trouble.
5/5
GoogleLouisa money friendly polite and very helpful couldn't of done it without her
5/5
GoogleGood local knowledge and expertise with a friendly and helpful sales service would be happy to use again
5/5
GoogleSincere thanks to Lee and his wonderful team for the support and advice throughout the sale
5/5
GoogleVery helpful and highly professional team. Would recommend to anyone. Keep up the good work guys.
5/5
GoogleGreat at getting the right purchasers and sellers together My dealings with you were always positive, friendly and helpful each time
5/5
GoogleAs a first time buyer I can't fault the service I received from Robinson Michael and Jackson and would be happy to use them again in the future.
5/5
GoogleLee and the team have been a great support for me and my family through a very hard and stressful time i can't have got through it without them i would highly recommend them to anyone i know.
5/5
GoogleOverall a good service, enjoyed talking to Shane who seemed to take a personal interest in matters and is a credit to RMJ
5/5
GoogleFound me a good tenant in good time, answered all my questions, they were all very helpful. I would recommend and use them again.
5/5
GoogleExcellent customer service, from the beginning until the end, always in touch with you with updates about your property, really happy to found this state agent to buy my first house
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
