Trusted Agent profile
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★★★★★
8,208 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on three platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Showing 7,995 reviews on Google only. Show every review
4/5
GoogleThank you TJ for making the first process of selling our home so easy! You were friendly and helpful and made the whole experience stress free. The next stage was a little trying at times....nothing to do with you guys! Michelle came to the rescue and was truly wonderful! She never gave up the fight even though many obstacles laid in her way !! Can’t thank you guys enough for all your help and if you’re ever down our way drop in and take in the wonderful sea views!
5/5
Google1st time buyers and we couldn’t be happier with the quality of service we received from all the staff. Michelle was our main contact for the purchase. She made our whole experience so much easier and less stressful. Always replied to emails, went above and beyond to make sure we were satisfied.
Hi Shaun Thank you for such a lovely review and we send all the best and happiness for you in your first home. Many thanks
5/5
GoogleJust sold our family home with these guys and there service is fantastic. From start to finish we was kept up to date and looked after from start to finish. Nothing was ever to much trouble. The staff are all amazing and so very helpful and do all they can to ensure your sale goes through quickly and efficiently. Highly recommend. Wouldn't use anyone else.
Hi Lee Thank you for your kind words and positive response to us all, it would be our pleasure to work with you again in the future. Many thanks
5/5
GoogleHaving had an extremely poor experience of another, well known estate agent locally, I have to say that moving to Robinson Michael Jackson in Strood was like night and day in terms of customer experience. From start to finish, the level of communication at every stage was excellent and the effort from the team to get the right viewers for my rural property was second to none. I have been absolutely delighted with the service from the RMJ Strood team and would highly recommend them to anyone looking to sell. Thank you once again to all the team and keep up the great work you're doing.
5/5
GoogleUnlike another large chain estate agency in North West Kent and Medway the staff at RM&J have been courteous, respectful and pleasant to look at houses with. They communicate well, listen to your needs, listen to your thoughts and NEVER pressure you - the seller is the client but unlike the other company they understand and appreciate that without the potential buyers the process would not happen, and the buyers are treated with as much respect. I would like to particularly thank Nancey, she has a lovely manner and has a very professional attitude to her work. I would also like to thank Sarah and Tammy, this efficient team are working on Sundays too, which helps you have a seamless service.
5/5
GoogleFrom start to finish, Strood RMJ have been amazing. We really felt we were supported by the whole team. But, special mention must go to our sales progressor, Michelle. Through what became a very lengthy chain with all its associated problems and stresses (of which there were many) Michelle kept us fully informed and addressed our concerns in a highly professional way but never once lost the friendly touch in her emails. If you’re looking for a professional estate agents who will treat you with respect and truly help you through the process - look no further. Thank you to TJ and the team but extra special thanks to Michelle!
Hi Toni, Thank you for your kind words and it was our pleasure assisting you in the move. We wish you all the best for the future in your new home. Many thanks
4/5
GoogleIf you are looking for an estate agent to sell your house, Robinson Michael and Jackson Strood Branch is the estate agent for you. We got an offer after less than 6 weeks on the market. During the initial part of the sale process we got good feedback from the team as how the viewings were progressing. Unfortunately the only disappointment was the second stage of the sale after we received an offer. This stage was dragged by the solicitors. I think a constructive feedback will be to offer better communication between the solicitors and the estate agent. This will be an important key aspect to improve. Since in different occasions we didn’t know in which stage of the sale we were and we were told one thing by the estate agent and another thing by the solicitor. In the end, we would like to say thank you to Michelle Wilkins for her help in pushing the final stage until the end. We would recommend this estate agent but if we would have had the choice again we wouldn’t use their solicitors.
5/5
GoogleTHANK YOU DOES'NT SEEM ENOUGH! ThIs Agent! This Branch! I do not know where to begin! What a journey it has been and I honestly can not fault any part of RMJ. Their customer service and their sheer determination to getting the job done is second to none. We will never use any other agent! I will see you all tomorrow in branch as I definitely owe you coffee and cake! Roll on Thursdays Completion! Thank you Stace
5/5
GoogleWith all the stress of moving, RMJ were our only saving grace. Tom, Adam and Julie were great - very happy with the level of service and kept in the loop at all times. They also helped us even after we moved in with issues from the previous owner.
5/5
GoogleRating only, no written review.
5/5
GoogleCustomer service was excellent. Angela was real helpful in getting the deal over the line also Liam the broker was legendary in sorting out my mortgage very fast and efficient
5/5
GoogleGreat communication from Kendall and Dallas, would recommend.
1/5
GooglePoor customer service and full of s***. You can be arrogant if you are good at your job but not this lot. Think twice about leaving your keys with them...end up leaving all your lights on in the property. And never deal with Micha!
5/5
GoogleI have had good service and good advice from all the team throughout the process of successfully selling my house. I wouldn't hesitate to recommend them.
5/5
GoogleStraight forward and reliable service. The team at the Walderslade office threw loads of energy at the viewings on my property and got me a great buyer... then helped out with price negotiations. Would highly recommend.
5/5
GoogleAs a buyer this agent has provided excellent service - constant contact and updates, dedicated sales progression support. Would definitely consider using when next selling a property. Many thanks!
5/5
GoogleAn absolute please to deal with RMJ on the sale of our home, from start to finish they have been professional and friendly. No horror stories here , just praise for a very smooth sale and excellent customer service. Thank you to the whole team
5/5
GoogleI have nothing but praise for RMJ Walderslade. They sold my house very quickly, and the whole process from start to finish was first class. All the staff were extremely professional, helpful and friendly, and communication was excellent. Thank you so much RMJ, it was a pleasure doing business with you!
5/5
GoogleThe team at RMJ Walderslade have been fantastic start to finish. Dallas, Mica and Kendall have been a pleasure to work with over the past few months and have made a stressful experience more bearable by always being friendly, helpful and professional every step of the way. We would highly recommend them to anyone looking to sell their home and they are the only agents we would use if we were to move house again. We also have bought our new home through them and couldn't fault them at all.
5/5
GoogleI sold my property with RMJ Walderslade, and from start to finish they were fantastic. Mica was very reassuring and supportive with setting up the sale, then the viewings were handled by Kendall who was fantastic.. I sold my property within 4 weeks and felt really supported by Maxine throughout the completion process! Would 100% recommend! Thank you guys xxx
5/5
GoogleThoroughly recommend their services! From the first contact I've had with them everyone I have dealt with has been brilliant. I've always been kept up to date with the progress of my purchase as soon as there had been any developments or changes. As a first time buyer it's a daunting thing but I've been expertly guiding through and couldn't have asked for a better service. In the latter stages of the process Maxine was fantastic with keeping me informed and chasing things up for me, she was a pleasure to deal with.
5/5
GoogleRating only, no written review.
5/5
GoogleThanks Angela for all your help. Always professional, helpful and reliable.
5/5
GoogleAngela and the team were incredibly helpful, making constant phone calls and chasing solicitors to ensure timely completion of my purchase
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The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
